Dotdigital
Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com.
Average Rating: 4.4/5.0
Total Reviews: 1,212
How Do G2 Users Rate Dotdigital?
- Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
- Reporting: 7.9/10 (Category avg: 8.4/10)
- API Integration: 8.5/10 (Category avg: 8.6/10)
- Marketing Automation: 8.4/10 (Category avg: 8.8/10)
Who Is the Company Behind Dotdigital?
- Seller: Dotdigital
- Company Website:
- Year Founded: 1999
- HQ Location: London Bridge, London
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Twitter: @dotdigital
15,898 Twitter followers -
LinkedIn® Page: www.linkedin.com
470 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Marketing Manager, Marketing Executive
- Top Industries: Retail, Marketing and Advertising
- Company Size: 46% Medium, 40% Small
What Do G2 Reviewers Say About Dotdigital?
AI-generated summary from verified user reviews
Pros
- Users praise Dotdigital for its ease of use, making campaign management and audience segmentation straightforward and efficient.
- Users praise Dotdigital for its outstanding customer support, consistently providing quick and helpful assistance when needed.
- Users appreciate the outstanding support from Dotdigital, making setup easy and ensuring a smooth experience.
- Users value Dotdigital for its user-friendly interface, helpful support, and effective email marketing features.
- Users value the extensive customization options and powerful integrations in Dotdigital, enhancing their marketing strategies and campaign effectiveness.
Cons
- Users note a lack of missing features like advanced segmentation and easier editing options in Dotdigital.
- Users face a steep learning curve with Dotdigital's setup, making onboarding intensive and time-consuming.
- Users find Dotdigital's limited features restrictive, impacting email journey versions and reporting adaptability.
- Users find the image library cumbersome and have issues integrating Dotdigital with Adobe Commerce effectively.
- Users experience email issues with Dotdigital, including reporting challenges and limitations in segmentation and template options.
What Are Recent G2 Reviews of Dotdigital?
"Seamless POS Integration with Stellar Support"
Rating: 4.0/5.0 stars
— Olivia O.
"Powerful Segmentation Tools for Targeted Messaging"
Rating: 5.0/5.0 stars
— Michael W.
What Are G2 Users Discussing About Dotdigital?
- What is Dotdigital used for? - 1 comment
- What is engagement cloud in Magento 2?
- How do I use Dotmailer?
- How much does Dotmailer cost? - 1 comment
- What is engagement cloud? - 1 comment

