# Best ServiceNow Marketplace Apps - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* The ServiceNow Store apps category includes a diverse range of applications designed to extend the functionality of the ServiceNow platform. These apps cater to various industries and business needs, offering solutions that enhance compliance, streamline IT operations, improve customer service, and optimize asset management. By integrating seamlessly with ServiceNow, these applications provide specialized features such as automated regulatory updates, network security change management, system health monitoring, and privileged access control. They enable organizations to address specific challenges, improve operational efficiency, and ensure compliance with industry standards. To qualify for inclusion in the ServiceNow Store Apps category, a product must: - Have features and use cases that do not fit into existing marketplace apps categories - Integrate seamlessly with the ServiceNow platform to enhance its core functionalities ## How Many ServiceNow Marketplace Apps Products Does G2 Track? **Total Products under this Category:** 417 ### Category Stats (Jul 2026) - **Average Rating**: 4.32/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ServiceChannel (+1.0%) - Among all products in this category, ServiceChannel recorded the largest rating increase compared to last month *Last updated: July 12, 2026* ## How Does G2 Rank ServiceNow Marketplace Apps Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,800+ Authentic Reviews - 417+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which ServiceNow Marketplace Apps Is Best for Your Use Case? - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### NINJIO Security Awareness NINJIO is a human risk management platform that reduces cybersecurity risk by combining personalized security coaching, engaging cybersecurity awareness training, and adaptive simulated phishing to build safer behaviors across your organization. Designed for companies of all sizes—from small businesses to global enterprises—NINJIO helps CISOs, security leaders, and IT teams reduce human-based cyber risk in a measurable, scalable way. Our platform goes beyond traditional security awareness training by addressing not just what employees know, but how they behave when confronted with real-world cyber threats. Key capabilities include: Cybersecurity Awareness Training: Bite-sized, story-driven episodes keep security top of mind, focusing on the latest attack techniques like phishing, smishing, and social engineering. Our Los Angeles-based production studio knows how to keep people engaged with Hollywood-style storytelling. Simulated Phishing Campaigns: Hyper-realistic, adaptive phishing tests mimic today’s most advanced threat tactics, helping employees practice real-time threat detection. Behavioral Risk Analysis: Every phishing simulation helps build an Emotional Susceptibility Profile, mapping how each user responds to psychological manipulation tactics such as fear, urgency, curiosity, and obedience. Personalized Security Coaching: Real-time microlearning provides immediate feedback when users click, report, or ignore phishing attempts—closing the gap between knowledge and action. NINJIO’s human risk management solution solves multiple cybersecurity challenges, including: Reducing phishing click rates and improving phish reporting rates Shortening attacker dwell time through faster employee reporting Identifying high-risk individuals based on behavioral data—not just quiz scores Cultivating a security-first mindset across the workforce By pairing emotionally intelligent training with data-driven insights, NINJIO equips organizations to mitigate human risk, reduce the chance of a breach, and build a resilient security culture. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1403&secure%5Bchosen_at%5D=2026-07-13T04%3A19%3A06Z&secure%5Bdisplayable_resource_id%5D=1195&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=56380&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=56380&secure%5Bresource_id%5D=1403&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservicenow-store-apps%3Fpage%3D2&secure%5Btoken%5D=b96476cad80836a63ee7ae8b90e571fe5315af6db2da5d0848b516ca4489ff1d&secure%5Burl%5D=https%3A%2F%2Fget.ninjio.com%2Flpg2&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated ServiceNow Marketplace Apps Products in 2026? ### 1. [ManageEngine Mobile Device Manager Plus](https://www.g2.com/products/manageengine-mobile-device-manager-plus/reviews) ManageEngine Mobile Device Manager Plus is an Enterprise Mobility Management (EMM) solution that gives enterprises the ability to harness the power of mobility. Improve employee productivity without compromising on enterprise security with features like mobile device management, application management, email management and device containerization. Available as both an on premise as well as a cloud offering, MDM has been developed keeping user demands and IT security requirements in mind. **Average Rating:** 4.5/5.0 **Total Reviews:** 251 **How Do G2 Users Rate ManageEngine Mobile Device Manager Plus?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.5/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind ManageEngine Mobile Device Manager Plus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 58% Mid-Market, 28% Small-Business #### What Are ManageEngine Mobile Device Manager Plus's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Device Management (5 reviews) - Features (4 reviews) - Cross-platform (3 reviews) - Cross-platform Support (3 reviews) **Cons:** - Feature Dysfunction (3 reviews) - Limited Compatibility (3 reviews) - Limited Integration (3 reviews) - Platform Compatibility (3 reviews) - UX Improvement (3 reviews) ### What Do G2 Reviewers Say About ManageEngine Mobile Device Manager Plus? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of ManageEngine Mobile Device Manager Plus to enhance their management experience significantly. - Users value the **user-friendly configurations and strong security features** of ManageEngine Mobile Device Manager Plus for effective device management. - Users value the **easy management of endpoint policies** and robust security features like remote wipe and app blocklisting. - Users value the **cross-platform support** of ManageEngine Mobile Device Manager Plus, enhancing versatility for managing diverse devices. - Users value the **cross-platform support** of ManageEngine Mobile Device Manager Plus, effectively managing devices across various platforms. **Cons:** - Users experience **feature dysfunction** , facing challenges like limited functionality and buggy MDM client issues across devices. - Users experience **limited compatibility** with ManageEngine Mobile Device Manager Plus, particularly regarding tablet and Apple device support. - Users express frustration over **limited integration** with the Apple ecosystem, hindering effective management and functionality. - Users experience **platform compatibility issues** with ManageEngine Mobile Device Manager Plus, particularly on tablets and Apple devices. - Users find that the **user interface lacks consistency** on tablets, leading to confusion and a learning curve. #### What Are Recent G2 Reviews of ManageEngine Mobile Device Manager Plus? **"[ManageEngine: Reliable Mobile Device Management That Just Works](https://www.g2.com/survey_responses/manageengine-mobile-device-manager-plus-review-12852705)"** **Rating:** 4.0/5.0 stars *— Ashwin A.* [Read full review](https://www.g2.com/survey_responses/manageengine-mobile-device-manager-plus-review-12852705) --- **"[Streamlines Endpoint Security, but UI Needs Modernizingform Device Management](https://www.g2.com/survey_responses/manageengine-mobile-device-manager-plus-review-12810170)"** **Rating:** 4.5/5.0 stars *— surya k.* [Read full review](https://www.g2.com/survey_responses/manageengine-mobile-device-manager-plus-review-12810170) --- #### What Are G2 Users Discussing About ManageEngine Mobile Device Manager Plus? - [What is ManageEngine Mobile Device Manager Plus used for?](https://www.g2.com/discussions/what-is-manageengine-mobile-device-manager-plus-used-for) - 1 comment ### 2. [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) Tenable Vulnerability Management provides a risk-based approach to identifying, prioritizing, and remediating vulnerabilities across your entire attack surface. Powered by Nessus technology and AI-driven analytics, it goes beyond CVSS scores to assess exploitability, asset criticality, and business impact—so you can focus on what matters most. With continuous visibility, automated scanning, and real-time risk insights, security teams can quickly expose and close critical vulnerabilities before they’re exploited. Advanced asset identification ensures accurate tracking in dynamic environments, while intuitive dashboards, comprehensive reporting, and seamless third-party integrations help streamline workflows. As a cloud-based solution, Tenable Vulnerability Management scales with your organization, empowering security teams to maximize efficiency, reduce risk, and improve resilience against evolving threats. **Average Rating:** 4.5/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Tenable Vulnerability Management?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.7/10 (Category avg: 8.7/10) - **Value:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Tenable Vulnerability Management?** - **Seller:** [Tenable](https://www.g2.com/sellers/tenable) - **Company Website:** https://www.tenable.com/ - **HQ Location:** Columbia, MD - **Twitter:** @TenableSecurity (87,752 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25452/ (2,350 employees on LinkedIn®) - **Ownership:** NASDAQ: TENB **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 56% Enterprise, 33% Mid-Market #### What Are Tenable Vulnerability Management's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Scanning Efficiency (8 reviews) - Features (6 reviews) - Automated Scanning (5 reviews) - Vulnerability Identification (5 reviews) **Cons:** - Expensive (4 reviews) - Inadequate Reporting (4 reviews) - Limited Reporting (4 reviews) - Pricing Issues (4 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About Tenable Vulnerability Management? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **user-friendly interface** of Tenable Vulnerability Management, facilitating easy prioritization and action on vulnerabilities. - Users highlight the **scanning efficiency** of Tenable Vulnerability Management, appreciating its speed and comprehensive resource coverage. - Users value the **excellent scanning and reporting features** of Tenable Vulnerability Management for managing vulnerabilities effectively. - Users appreciate the **efficient automated scanning** capabilities of Tenable, benefiting from quick and thorough assessments. - Users value the **accurate vulnerability identification** of Tenable Vulnerability Management, enabling effective prioritization of remediation efforts. **Cons:** - Users find Tenable Vulnerability Management to be **expensive** , making it challenging for organizations with tight budgets and high demands. - Users find the **inadequate reporting** limits their ability to analyze vulnerabilities effectively, requiring external data processing. - Users express frustration with the **limited reporting** capabilities, feeling the need for more detailed and personalized insights. - Users find the **pricing issues** of Tenable Vulnerability Management to be a barrier, especially for organizations with limited budgets. - Users find the **licensing complexity** of Tenable Vulnerability Management to be a challenge for budget-conscious organizations. #### What Are Recent G2 Reviews of Tenable Vulnerability Management? **"[TVM Does What You Need](https://www.g2.com/survey_responses/tenable-vulnerability-management-review-12937561)"** **Rating:** 4.5/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/tenable-vulnerability-management-review-12937561) --- **"[Intuitive, Easy to Deploy, and Packed with Comprehensive Reporting](https://www.g2.com/survey_responses/tenable-vulnerability-management-review-13067235)"** **Rating:** 4.5/5.0 stars *— Grace Y.* [Read full review](https://www.g2.com/survey_responses/tenable-vulnerability-management-review-13067235) --- #### What Are G2 Users Discussing About Tenable Vulnerability Management? - [What is your primary use case for Tenable Vulnerability Management, and how has it impacted your security posture?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-tenable-vulnerability-management-and-how-has-it-impacted-your-security-posture) - 1 comment - [What is Tenable.io used for?](https://www.g2.com/discussions/what-is-tenable-io-used-for) - 1 comment - [How much is tenable io?](https://www.g2.com/discussions/how-much-is-tenable-io) - [How do I link Nessus to tenable io?](https://www.g2.com/discussions/how-do-i-link-nessus-to-tenable-io) - [What is the difference between Nessus and tenable io?](https://www.g2.com/discussions/what-is-the-difference-between-nessus-and-tenable-io) ### 3. [Chatbot](https://www.g2.com/products/tesm-ltd-chatbot/reviews) Chatbot is an intelligent assistant that strengthens end-user experience by handling standard requests from users, to reduce your service desk and HR departments’ ticket flow. It can handle password resets, status updates and outage triage. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Chatbot?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Chatbot?** - **Seller:** [TESM Ltd](https://www.g2.com/sellers/tesm-ltd) - **HQ Location:** London, London - **Twitter:** @followtesm (243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5060116 (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Small-Business, 23% Enterprise #### What Are Chatbot's Pros and Cons? **Pros:** - Easy Integrations (5 reviews) - Customer Support (2 reviews) - Positive Experience (2 reviews) - User Interface (2 reviews) - Automation (1 reviews) **Cons:** - Complexity (1 reviews) - Complex Reporting (1 reviews) - Lack of Customization (1 reviews) ### What Do G2 Reviewers Say About Chatbot? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integrations** of Chatbot, enabling seamless connections with various applications and platforms. - Users appreciate the **24/7 customer support** of the Chatbot, enhancing their overall experience and engagement. - Users value the **24/7 availability** of the Chatbot, praising its quick responses and efficient query resolution. - Users appreciate the **user-friendly interface** of the ServiceNow chatbot, benefiting from its ease of setup and integration. - Users value the **speedy automation** of Chatbot, quickly integrating advanced AI for effective website content analysis. **Cons:** - Users find the **complexity of customization** challenging, often needing human intervention for complex queries and workflows. - Users find the **complex reporting** of Chatbot requires significant human intervention and technical expertise for customization. - Users find the **lack of customization** in Chatbot limits its effectiveness and requires technical expertise for further development. #### What Are Recent G2 Reviews of Chatbot? **"[Amazing experience for Advanced Chatbot Solution for My Website](https://www.g2.com/survey_responses/chatbot-review-10619821)"** **Rating:** 4.5/5.0 stars *— Mayra S.* [Read full review](https://www.g2.com/survey_responses/chatbot-review-10619821) --- **"[24/7 chat assistance for enhanced customer experience](https://www.g2.com/survey_responses/chatbot-review-10799848)"** **Rating:** 4.0/5.0 stars *— Tapishnu S.* [Read full review](https://www.g2.com/survey_responses/chatbot-review-10799848) --- #### What Are G2 Users Discussing About Chatbot? - [Is there any free chatbot?](https://www.g2.com/discussions/is-there-any-free-chatbot) - [Who has the best chatbot?](https://www.g2.com/discussions/who-has-the-best-chatbot) - [Which software is used for chatbot?](https://www.g2.com/discussions/which-software-is-used-for-chatbot) - [What is the best chatbot software?](https://www.g2.com/discussions/what-is-the-best-chatbot-software) ### 4. [Microsoft Teams Connector](https://www.g2.com/products/microsoft-teams-connector/reviews) The Microsoft Teams Connector is a robust integration solution that seamlessly bridges ServiceNow with Microsoft Teams, enhancing collaboration and streamlining workflows within organizations. By embedding ServiceNow's capabilities directly into the Teams environment, this connector enables users to manage incidents, changes, and service requests without leaving their preferred communication platform. Key Features and Functionality: - Virtual Agent Integration: Deploy ServiceNow's Virtual Agent within Microsoft Teams to provide automated, conversational support, facilitating quick issue resolution and reducing the workload on IT staff. - Incident and Change Management: Create, update, and track incidents and change requests directly from Teams, ensuring efficient handling of IT service management tasks. - Approval Workflows: Integrate approval processes, allowing users to review and approve requests within Teams, thereby accelerating decision-making and maintaining workflow continuity. - Meeting Extensions: Enhance collaboration by scheduling and managing meetings related to ServiceNow tasks, ensuring all stakeholders are aligned and informed. - Notifications and Alerts: Receive real-time notifications about service updates, incidents, and other critical information within Teams channels, keeping teams informed and responsive. Primary Value and User Benefits: The Microsoft Teams Connector addresses the challenge of disjointed workflows by integrating ServiceNow's powerful service management capabilities into the collaborative environment of Microsoft Teams. This integration reduces context switching, enhances communication, and accelerates response times to incidents and service requests. By providing a unified platform for collaboration and service management, organizations can improve operational efficiency, foster better team collaboration, and deliver a more responsive IT service experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Microsoft Teams Connector?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.9/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) - **Value:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Microsoft Teams Connector?** - **Seller:** [Do IT Wise](https://www.g2.com/sellers/do-it-wise) - **Year Founded:** 2010 - **HQ Location:** Sofia, BG - **Twitter:** @Do_IT_Wise (18 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Enterprise, 21% Mid-Market #### What Are Recent G2 Reviews of Microsoft Teams Connector? **"[Personal experience about Microsoft Teams Connector](https://www.g2.com/survey_responses/microsoft-teams-connector-review-8492472)"** **Rating:** 5.0/5.0 stars *— Appala Sreekanth C.* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-connector-review-8492472) --- **"[Microsoft Teams Connector Review](https://www.g2.com/survey_responses/microsoft-teams-connector-review-5025966)"** **Rating:** 4.0/5.0 stars *— Roopa S.* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-connector-review-5025966) --- #### What Are G2 Users Discussing About Microsoft Teams Connector? - [What are the new features of Microsoft Teams?](https://www.g2.com/discussions/microsoft-teams-connector-what-are-the-new-features-of-microsoft-teams) - [What are the features of Microsoft Teams?](https://www.g2.com/discussions/microsoft-teams-connector-what-are-the-features-of-microsoft-teams) - [How do connectors work in Microsoft Teams?](https://www.g2.com/discussions/how-do-connectors-work-in-microsoft-teams) - [What does a connector do in teams?](https://www.g2.com/discussions/what-does-a-connector-do-in-teams) ### 5. [Moogsoft](https://www.g2.com/products/moogsoft/reviews) The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Moogsoft?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.0/10 (Category avg: 8.7/10) - **Value:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Moogsoft?** - **Seller:** [Moogsoft](https://www.g2.com/sellers/moogsoft) - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analyst - **Top Industries:** Information Technology and Services - **Company Size:** 82% Enterprise, 18% Mid-Market #### What Are Moogsoft's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Dashboard Usability (1 reviews) - Data Visualization (1 reviews) - Visibility (1 reviews) **Cons:** - Alert Issues (1 reviews) - Performance Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Moogsoft? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective alert processing** of Moogsoft, praising its dashboard for ease of use and efficiency. - Users praise Moogsoft for its **effective alert management** , highlighting the excellent dashboard and processing capabilities. - Users appreciate the **awesome dashboard** of Moogsoft, which greatly enhances their alert processing capabilities. - Users laud Moogsoft for its **excellent data visualization** , enhancing alert processing with an impressive dashboard. - Users highlight the **superior visibility** Moogsoft provides through its excellent dashboard and alert processing capabilities. **Cons:** - Users face **stability issues** with Moogsoft, particularly when system load increases, leading to downtime. - Users often face **performance issues** with Moogsoft, especially when system load increases, leading to instability. - Users experience **slow loading** times in Moogsoft during peak usage, leading to significant stability concerns. - Users report **slow performance** in Moogsoft, particularly under high load, leading to operational challenges. #### What Are Recent G2 Reviews of Moogsoft? **"[Great Product](https://www.g2.com/survey_responses/moogsoft-review-9363339)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/moogsoft-review-9363339) --- **"[Excellent product support](https://www.g2.com/survey_responses/moogsoft-review-7899375)"** **Rating:** 4.5/5.0 stars *— Neha G.* [Read full review](https://www.g2.com/survey_responses/moogsoft-review-7899375) --- #### What Are G2 Users Discussing About Moogsoft? - [Is AIOps equivalent to DevOps?](https://www.g2.com/discussions/is-aiops-equivalent-to-devops) - [What are the benefits of AIOps?](https://www.g2.com/discussions/what-are-the-benefits-of-aiops) - 1 comment - [What type of platform is Moogsoft AIOps?](https://www.g2.com/discussions/what-type-of-platform-is-moogsoft-aiops) - [What is Moogsoft software?](https://www.g2.com/discussions/what-is-moogsoft-software) ### 6. [3CLogic Cloud Call Center](https://www.g2.com/products/3clogic-cloud-call-center/reviews) 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to. **Average Rating:** 4.5/5.0 **Total Reviews:** 48 **How Do G2 Users Rate 3CLogic Cloud Call Center?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind 3CLogic Cloud Call Center?** - **Seller:** [3CLogic](https://www.g2.com/sellers/3clogic) - **Year Founded:** 2005 - **HQ Location:** Rockville, Maryland - **Twitter:** @3CLogic (1,966 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/61895/ (180 employees on LinkedIn®) - **Phone:** 800 350 8656 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 44% Enterprise, 32% Mid-Market #### What Are 3CLogic Cloud Call Center's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Helpful (9 reviews) - Efficiency (8 reviews) - Positive Experience (8 reviews) - Ease of Use (6 reviews) **Cons:** - Limited Customization (4 reviews) - Lack of Customization (3 reviews) - Connection Issues (2 reviews) - Dashboard Issues (2 reviews) - Implementation Delays (2 reviews) ### What Do G2 Reviewers Say About 3CLogic Cloud Call Center? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** provided by 3CLogic, enhancing overall experience and efficiency for their operations. - Users praise the **outstanding support** from the 3CLogic team, enhancing their call center efficiency and ease of use. - Users value the **efficiency** of 3CLogic, praising its seamless integration and responsive support that enhances operations. - Users praise the **outstanding support** from 3CLogic's team, ensuring seamless implementation and enhanced call center efficiency. - Users find 3CLogic Cloud Call Center to be **easy to use** , with intuitive features and responsive support enhancing their experience. **Cons:** - Users desire more **customization options** , particularly for dashboards and widget management in 3CLogic Cloud Call Center. - Users are frustrated with the **lack of customization** options in dashboards and feature accessibility in 3CLogic. - Users often face **connection issues** that can affect call quality and performance under unstable network conditions. - Users desire more **customization options** in the dashboards to enhance their functionality and reporting capabilities. - Users express frustration over **implementation delays** due to features being disabled until specifically requested, complicating launch experiences. #### What Are Recent G2 Reviews of 3CLogic Cloud Call Center? **"[Always available and dependable](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516) --- **"[Partnering with 3CLogic has been a truly positive experience.](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)"** **Rating:** 5.0/5.0 stars *— Timothy J.* [Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080) --- #### What Are G2 Users Discussing About 3CLogic Cloud Call Center? - [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for) ### 7. [Best Practice Engine](https://www.g2.com/products/best-practice-engine/reviews) Best Practice Engine (BPE) not only identifies your current deficiencies, it also allows you to monitor and control development activities to proactively improve the quality of your system and support ongoing efforts to improve the system over time. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Best Practice Engine?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) - **Value:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Best Practice Engine?** - **Seller:** [Bravium Consulting](https://www.g2.com/sellers/bravium-consulting) - **Year Founded:** 2010 - **HQ Location:** Rockville, US - **Twitter:** @BraviumInfo (62 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1727290/ (55 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Enterprise, 42% Mid-Market #### What Are Best Practice Engine's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Efficiency Optimization (1 reviews) - Installation Ease (1 reviews) **Cons:** - Complexity (1 reviews) - Lack of Customization (1 reviews) ### What Do G2 Reviewers Say About Best Practice Engine? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** for installation and daily usage of the Best Practice Engine. - Users find the **automation features** of Best Practice Engine incredibly useful, supported by excellent customer service during installation. - Users appreciate the **ease of use** of Best Practice Engine, finding it intuitive and enhancing their workflow efficiency. - Users praise the **ease of use** of Best Practice Engine, enhancing efficiency with clear, actionable insights. - Users find the **installation ease** of Best Practice Engine enhanced by great customer support throughout the process. **Cons:** - Users find the **complexity of situations** challenging, particularly for new users who struggle to navigate the system. - Users find the **lack of customization** in Best Practice Engine limits its effectiveness in their specific environments. #### What Are Recent G2 Reviews of Best Practice Engine? **"[Optimize the quality of the code base](https://www.g2.com/survey_responses/best-practice-engine-review-10756756)"** **Rating:** 4.5/5.0 stars *— Kenai J.* [Read full review](https://www.g2.com/survey_responses/best-practice-engine-review-10756756) --- **"[Great tool for Optimizing Best Practices.](https://www.g2.com/survey_responses/best-practice-engine-review-10918075)"** **Rating:** 5.0/5.0 stars *— Harish K.* [Read full review](https://www.g2.com/survey_responses/best-practice-engine-review-10918075) --- #### What Are G2 Users Discussing About Best Practice Engine? - [What is Best Practice Engine used for?](https://www.g2.com/discussions/what-is-best-practice-engine-used-for) ### 8. [Rubrik](https://www.g2.com/products/rubrik/reviews) Rubrik is the leading cyber resilience and data protection company with a mission to secure the world’s data. Rubrik pioneered Zero Trust Data SecurityTM to help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, built with a Zero Trust design and powered by machine learning, delivers complete cyber resilience in a single platform across enterprise, cloud, and SaaS. Rubrik’s platform automates data policy management and enforcement, safeguards sensitive data, delivers data threat analytics and response, and orchestrates rapid cyber and operational recovery. **Average Rating:** 4.5/5.0 **Total Reviews:** 276 **How Do G2 Users Rate Rubrik?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Rubrik?** - **Seller:** [Rubrik](https://www.g2.com/sellers/rubrik) - **Company Website:** https://www.rubrik.com - **Year Founded:** 2014 - **HQ Location:** Palo Alto, California - **Twitter:** @rubrikInc (44,021 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4840301/ (5,110 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** System Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 49% Enterprise, 34% Mid-Market #### What Are Rubrik's Pros and Cons? **Pros:** - Ease of Use (49 reviews) - Backup Solutions (32 reviews) - Reliability (28 reviews) - Backup Efficiency (26 reviews) - User Interface (26 reviews) **Cons:** - Expensive (17 reviews) - Limited Features (11 reviews) - Complexity (8 reviews) - Cost Management (8 reviews) - Missing Features (8 reviews) ### What Do G2 Reviewers Say About Rubrik? *AI-generated summary from verified user reviews* **Pros:** - Users find Rubrik's interface **easy to use** , simplifying backup and recovery management with intuitive features. - Users value the **ease of implementation and management** of Rubrik's backup solutions, enhancing operational efficiency. - Users value the **reliable backup performance** of Rubrik, ensuring confidence in data security and seamless management. - Users value the **backup efficiency** of Rubrik, praising its simplicity and minimal impact on applications during operations. - Users commend Rubrik's **user-friendly interface** , finding it easy to navigate and effective for backup and recovery tasks. **Cons:** - Users find Rubrik to be **expensive** , though they acknowledge its excellent value and robust service. - Users find the **limited features** of Rubrik reduce effectiveness, impacting user experience and custom reporting capabilities. - Users find the **complexity of advanced features** can hinder usability, particularly for Microsoft 365 data restoration. - Users express concerns over **high costs** associated with Rubrik, especially during yearly renewals impacting budget management. - Users note the **missing features** in Rubrik, such as limited support for databases and improved search capabilities. #### What Are Recent G2 Reviews of Rubrik? **"[Reliable, hands-free backup that actually gives you peace of mind](https://www.g2.com/survey_responses/rubrik-review-13070838)"** **Rating:** 5.0/5.0 stars *— Shalu G.* [Read full review](https://www.g2.com/survey_responses/rubrik-review-13070838) --- **"[Intuitive UI, Stellar Data Security](https://www.g2.com/survey_responses/rubrik-review-12940827)"** **Rating:** 5.0/5.0 stars *— Joseph C.* [Read full review](https://www.g2.com/survey_responses/rubrik-review-12940827) --- #### What Are G2 Users Discussing About Rubrik? - [What operating system does rubrik use?](https://www.g2.com/discussions/what-operating-system-does-rubrik-use) - [How is rubrik different?](https://www.g2.com/discussions/how-is-rubrik-different) - [What makes rubrik unique?](https://www.g2.com/discussions/what-makes-rubrik-unique) - [What is rubrik used for?](https://www.g2.com/discussions/what-is-rubrik-used-for) ### 9. [WalkMe](https://www.g2.com/products/walkme/reviews) WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 561 **How Do G2 Users Rate WalkMe?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind WalkMe?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Instructional Designer, Digital Adoption Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Enterprise, 28% Mid-Market #### What Are WalkMe's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Helpful (54 reviews) - Customer Support (52 reviews) - Training (47 reviews) - Features (46 reviews) **Cons:** - Learning Curve (34 reviews) - Complexity (24 reviews) - Steep Learning Curve (19 reviews) - Time-Consuming (16 reviews) - Limitations (15 reviews) ### What Do G2 Reviewers Say About WalkMe? *AI-generated summary from verified user reviews* **Pros:** - Users find WalkMe's **ease of use** invaluable for quick training and support, enhancing overall efficiency. - Users find WalkMe to be **extremely helpful** , enhancing their experience with intuitive guidance and supportive features. - Users praise WalkMe for its **responsive customer support** that quickly resolves issues and enhances overall experience. - Users appreciate the **training resources** from WalkMe, making the setup and learning process simple and effective. - Users enjoy the **intuitive and customizable interface** of WalkMe, enhancing user experience with seamless guidance and insights. **Cons:** - Users experience a **steep learning curve** with WalkMe, particularly regarding advanced features and customization capabilities. - Users find the **complexity of initial setup** and advanced features challenging, requiring time and effort for mastery. - Users face a **steep learning curve** with WalkMe, particularly in mastering advanced features and managing complex deployments. - Users find WalkMe's **setup process time-consuming** , particularly for advanced features and detailed walkthroughs. - Users often face **dynamic element struggles** with WalkMe, affecting configuration time and overall user experience. #### What Are Recent G2 Reviews of WalkMe? **"[Three years into our DAP Journey](https://www.g2.com/survey_responses/walkme-review-8411410)"** **Rating:** 5.0/5.0 stars *— Alexander R.* [Read full review](https://www.g2.com/survey_responses/walkme-review-8411410) --- **"[WalkMe Makes Tasks Easier with Helpful Guided Solutions and Available Info On-The-Go](https://www.g2.com/survey_responses/walkme-review-12997160)"** **Rating:** 5.0/5.0 stars *— Stephen L.* [Read full review](https://www.g2.com/survey_responses/walkme-review-12997160) --- #### What Are G2 Users Discussing About WalkMe? - [What is WalkMe used for?](https://www.g2.com/discussions/what-is-walkme-used-for) ### 10. [AutomatePro](https://www.g2.com/products/automatepro/reviews) AutomatePro is dedicated to enabling customers to realise the full potential of their ServiceNow investment with our suite of seven integrated Test Automation & DevOps solutions. AutomatePro specialises in helping customers to realise the full potential of their investment in enterprise cloud platforms through our patentedGen AI powered ServiceNow Test Automation and DevOps platform. Several Fortune 500 and FTSE 100 companies trust our software to save them time and money, and improve quality. We partner with the largest system integration and testing companies in the world to improve the service they provide to their customers. Our patented solution provides the platform for a suite of automation products and solutions to increase internal effectiveness and deliver an enhanced return on your IT investment. Our suite of products and tools are all designed to rapidly move the needle forward in any business automation or testing environment. We’re here to help, not hinder and our role is to support our clients to achieve their objectives quickly, easily and without fuss. Progress is what our clients seek. Progress is what AutomatePro delivers. **Average Rating:** 4.7/5.0 **Total Reviews:** 31 **How Do G2 Users Rate AutomatePro?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.5/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind AutomatePro?** - **Seller:** [AutomatePro Ltd](https://www.g2.com/sellers/automatepro-ltd) - **Year Founded:** 2013 - **HQ Location:** London, GB - **Twitter:** @autotestpro (152 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15146015 (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Enterprise, 28% Mid-Market #### What Are AutomatePro's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Automation (7 reviews) - Time-saving (4 reviews) - Automated Testing (3 reviews) - Customer Support (3 reviews) **Cons:** - Integration Issues (2 reviews) - Learning Curve (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About AutomatePro? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of AutomatePro, enabling effortless test case creation without coding skills. - Users love the **codeless automation** of AutomatePro, enabling easy test creation and saving time across projects. - Users love that AutomatePro offers **time-saving automation** , streamlining tasks and significantly reducing testing time. - Users value the **fully codeless automated testing** of AutomatePro, significantly reducing test time and enhancing efficiency. - Users commend the **responsive customer support** of AutomatePro, enhancing ease of implementation and problem resolution. **Cons:** - Users face **integration issues** , particularly with API options and Jenkins, which can delay workflow efficiency. - Users find the **learning curve steep** for advanced features, making complex automation initially overwhelming for newcomers. - Users note the **limited features** of AutomatePro, specifically regarding restricted API integration and ServiceNow actions. - Users find **missing features** in AutomatePro, including unsupported ServiceNow fields and limited API integration options. - Users find the **complexity of advanced features** in AutomatePro can be overwhelming, especially for beginners. #### What Are Recent G2 Reviews of AutomatePro? **"[AutomatePro: Effortless Automation and Consistency in ServiceNow](https://www.g2.com/survey_responses/automatepro-review-11953601)"** **Rating:** 5.0/5.0 stars *— Raj K.* [Read full review](https://www.g2.com/survey_responses/automatepro-review-11953601) --- **"[Effortless No-Code Test Automation with Excellent Training](https://www.g2.com/survey_responses/automatepro-review-11913573)"** **Rating:** 5.0/5.0 stars *— Isha P.* [Read full review](https://www.g2.com/survey_responses/automatepro-review-11913573) --- ### 11. [Employee Self Service Portal and Catalog](https://www.g2.com/products/employee-self-service-portal-and-catalog/reviews) Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Employee Self Service Portal and Catalog?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.9/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) - **Value:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Employee Self Service Portal and Catalog?** - **Seller:** [Evergreen Systems](https://www.g2.com/sellers/evergreen-systems-15a4d622-1b99-4e46-b9fc-665c8bf4c6de) - **Year Founded:** 1997 - **HQ Location:** Leesburg, Virginia - **Twitter:** @Evergreen_Sys (103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35959/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Enterprise, 17% Mid-Market #### What Are Recent G2 Reviews of Employee Self Service Portal and Catalog? **"[Reviewing the ESS portal for employee services and tracking all the details.](https://www.g2.com/survey_responses/employee-self-service-portal-and-catalog-review-9035800)"** **Rating:** 4.0/5.0 stars *— Nitin P.* [Read full review](https://www.g2.com/survey_responses/employee-self-service-portal-and-catalog-review-9035800) --- **"[Ease of Access through ESS Portal](https://www.g2.com/survey_responses/employee-self-service-portal-and-catalog-review-9048959)"** **Rating:** 4.0/5.0 stars *— Milan K.* [Read full review](https://www.g2.com/survey_responses/employee-self-service-portal-and-catalog-review-9048959) --- ### 12. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 599 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.0/10 (Category avg: 8.7/10) - **Value:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Five9, highlighting its intuitive interface and seamless integrations. - Users appreciate the **responsive and helpful customer support** from Five9, ensuring their concerns are prioritized and addressed promptly. - Users praise the **excellent customer support** of Five9, highlighting responsiveness and prioritization of their concerns. - Users praise the **excellent support and user-friendly interface** of Five9, enabling seamless integrations and efficient implementation. - Users find the **efficiency** of Five9 enhances workflow, making processes quick and streamlining report generation. **Cons:** - Users report **call issues** due to weak email reporting and slow SMS features, complicating the contact center experience. - Users find the platform's **complexity** challenging due to an outdated UI and a steep learning curve for effective use. - Users note a **lack of customization and missing features** , making the Five9 experience less intuitive and effective. - Users frequently experience **technical issues** like dropped calls and system glitches that disrupt their workflow. - Users often experience **poor customer support** , with slow response times and miscommunication impacting their overall experience. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 13. [Quality Clouds for ServiceNow](https://www.g2.com/products/quality-clouds-for-servicenow/reviews) Quality Clouds is the most comprehensive governance and quality management platform for the ServiceNow ecosystem. As organizations move toward Now Assist (GenAI) and democratized development through Creator Studio, Quality Clouds provides the automated guardrails required to keep your instance "Clean, Lean, and Green." We help ServiceNow Platform Owners, Architects, and Centers of Excellence (CoE) maintain a high-performing, upgrade-ready environment while accelerating the delivery of new digital workflows. The Solution for ServiceNow Platform Owners: - Now Assist & AI Governance: Automatically audit AI-generated scripts and configurations from ServiceNow’s GenAI tools. Ensure that "Prompt-to-Code" logic follows your internal security standards and platform best practices. - Upgrade Readiness & OOTB Integrity: Identify "Hard-coded" logic and "Spaghetti" customizations that block upgrades. Quality Clouds ensures you stay as close to Out-of-the-Box (OOTB) as possible, reducing the cost of ownership. - Citizen Development Oversight: Safely scale Creator Studio and App Engine. Monitor the quality of apps built by citizen developers to prevent technical debt from exploding across your production instance. - Native DevOps Integration: Embed automated quality gates directly into your ServiceNow CI/CD pipelines. Stop high-risk Update Sets from moving to Production before they pass your custom architectural checks. - Instance Consolidation: Use our cross-instance dashboard to compare the health of your Dev, Test, and Prod environments, ensuring consistency across your entire ServiceNow footprint. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Quality Clouds for ServiceNow?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Quality Clouds for ServiceNow?** - **Seller:** [Quality Clouds Ltd](https://www.g2.com/sellers/quality-clouds-ltd) - **Year Founded:** 2015 - **HQ Location:** London, England - **Twitter:** @QualityClouds (410 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/qualityclouds/about (47 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Enterprise, 27% Small-Business #### What Are Recent G2 Reviews of Quality Clouds for ServiceNow? **"[Maintain vigil and control](https://www.g2.com/survey_responses/quality-clouds-for-servicenow-review-4247989)"** **Rating:** 5.0/5.0 stars *— Amit C.* [Read full review](https://www.g2.com/survey_responses/quality-clouds-for-servicenow-review-4247989) --- **"[Great inside view of our instance](https://www.g2.com/survey_responses/quality-clouds-for-servicenow-review-4317925)"** **Rating:** 4.5/5.0 stars *— Stanislav D.* [Read full review](https://www.g2.com/survey_responses/quality-clouds-for-servicenow-review-4317925) --- #### What Are G2 Users Discussing About Quality Clouds for ServiceNow? - [What is Quality Clouds used for?](https://www.g2.com/discussions/what-is-quality-clouds-used-for) - 1 comment ### 14. [VividCharts for ServiceNow](https://www.g2.com/products/vividcharts-for-servicenow/reviews) Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take? VividCharts addresses each of those problems and can alleviate the pain associated with them. VividCharts is a data visualization platform built entirely on the ServiceNow platform with the intention of offering high-end data visualizations to ServiceNow customers. For any data visualization challenge you encounter, come to VividCharts. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate VividCharts for ServiceNow?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind VividCharts for ServiceNow?** - **Seller:** [VividCharts](https://www.g2.com/sellers/vividcharts) - **Year Founded:** 2018 - **HQ Location:** Lexington, Kentucky - **Twitter:** @VividCharts (354 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27246933/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of VividCharts for ServiceNow? **"[Visualize data - Empower Decisions](https://www.g2.com/survey_responses/vividcharts-for-servicenow-review-4363020)"** **Rating:** 5.0/5.0 stars *— Rick M.* [Read full review](https://www.g2.com/survey_responses/vividcharts-for-servicenow-review-4363020) --- **"[It provides user with a great degree of freedom and accessibility](https://www.g2.com/survey_responses/vividcharts-for-servicenow-review-4889776)"** **Rating:** 4.5/5.0 stars *— Hrudvi Ranganath B.* [Read full review](https://www.g2.com/survey_responses/vividcharts-for-servicenow-review-4889776) --- #### What Are G2 Users Discussing About VividCharts for ServiceNow? - [What is VividCharts for ServiceNow used for?](https://www.g2.com/discussions/what-is-vividcharts-for-servicenow-used-for) ### 15. [CheckList Pro](https://www.g2.com/products/checklist-pro/reviews) TyGR LLC is a Specialist Level ServiceNow Technology Partner (formerly known as "Bronze" Level). TyGR's certified ServiceNow professional services staff include Solution Architects, Program Managers, Developers, Administrators and Business Analysts. As a registered small business in SAM.GOV (DUNS: 013642596 NAICS: 541511 CAGE: 7YQJ0) TyGR specializes in ServiceNow professional services to US Federal Government customers and has a 8(a) Tribal partnership for easy sole-sourcing options. TyGR LLC was founded in 2016 with headquarters in Germantown MD and has staff working remotely throughout the USA. Please visit us at www.tygrconsulting.com to learn more about our ServiceNow customers and products. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **How Do G2 Users Rate CheckList Pro?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) - **Value:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind CheckList Pro?** - **Seller:** [TyGR](https://www.g2.com/sellers/tygr) - **Year Founded:** 2017 - **HQ Location:** Germantown, Maryland - **LinkedIn® Page:** https://www.linkedin.com/company/tygr-llc (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 36% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of CheckList Pro? **"[Efficient user-friendly organizational tool](https://www.g2.com/survey_responses/checklist-pro-review-8550358)"** **Rating:** 4.5/5.0 stars *— Sam G.* [Read full review](https://www.g2.com/survey_responses/checklist-pro-review-8550358) --- **"[Amazing Tool For Task Management - Very Affordbale and Effective](https://www.g2.com/survey_responses/checklist-pro-review-9549761)"** **Rating:** 4.5/5.0 stars *— Sharath M.* [Read full review](https://www.g2.com/survey_responses/checklist-pro-review-9549761) --- #### What Are G2 Users Discussing About CheckList Pro? - [What is CheckList Pro used for?](https://www.g2.com/discussions/what-is-checklist-pro-used-for) - 1 upvote ### 16. [Glance](https://www.g2.com/products/glance-glance/reviews) Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Glance?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.7/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Glance?** - **Seller:** [Glance](https://www.g2.com/sellers/glance) - **Year Founded:** 2000 - **HQ Location:** Wakefield, MA - **Twitter:** @glancenetworks (2,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/82035/ (75 employees on LinkedIn®) - **Phone:** 1-888-945-2623 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Mid-Market, 30% Enterprise #### What Are Glance's Pros and Cons? **Pros:** - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Glance? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Glance beneficial for quick and simple claims authorization and review. #### What Are Recent G2 Reviews of Glance? **"[Incredible Experience ( Support)](https://www.g2.com/survey_responses/glance-review-7100055)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/glance-review-7100055) --- **"[Makes paying out insurance claims easy](https://www.g2.com/survey_responses/glance-review-10523297)"** **Rating:** 5.0/5.0 stars *— Brittany R.* [Read full review](https://www.g2.com/survey_responses/glance-review-10523297) --- #### What Are G2 Users Discussing About Glance? - [What is glance product?](https://www.g2.com/discussions/what-is-glance-product) - [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn) - [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology) - [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do) ### 17. [Cisco Finesse Plugin](https://www.g2.com/products/cisco-finesse-plugin/reviews) Cloverhound's seamless integration lets you run your Cisco Finesse agents fully embedded within ServiceNow. **Average Rating:** 3.9/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Cisco Finesse Plugin?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Cisco Finesse Plugin?** - **Seller:** [Cloverhound](https://www.g2.com/sellers/cloverhound) - **Year Founded:** 2013 - **HQ Location:** Charlotte, North Carolina - **Twitter:** @cloverhound (337 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15182357/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Enterprise, 30% Mid-Market #### What Are Recent G2 Reviews of Cisco Finesse Plugin? **"[Finesse has worked wonders for our call center setup](https://www.g2.com/survey_responses/cisco-finesse-plugin-review-4656824)"** **Rating:** 4.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/cisco-finesse-plugin-review-4656824) --- **"[Simplified program for tracking calls](https://www.g2.com/survey_responses/cisco-finesse-plugin-review-4706272)"** **Rating:** 4.0/5.0 stars *— Alex D.* [Read full review](https://www.g2.com/survey_responses/cisco-finesse-plugin-review-4706272) --- #### What Are G2 Users Discussing About Cisco Finesse Plugin? - [What is Cisco Finesse Plugin used for?](https://www.g2.com/discussions/what-is-cisco-finesse-plugin-used-for) ### 18. [Nuvolo Connected Workplace](https://www.g2.com/products/nuvolo-connected-workplace/reviews) Nuvolo is a modern, Connected Workplace solution, Built on NOW™. Manage people, places, and assets on one platform, unlocking collaboration and advanced reporting across your organization. By extending the NOW platform across business areas, you can easily automate key facility, workplace and asset management processes, capture actionable data, and ensure all your teams have access to a single source of truth. Handle your maintenance, dispatch, space, reservation, lease, project, and sustainability needs - all while keeping your OT devices secure. We help connect your workplace no matter what your business is. Whether you're in healthcare, retail, high tech, banking, life sciences, manufacturing... we've got you covered. We also offer a Small and Mid-Sized Businesses version. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Nuvolo Connected Workplace?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Nuvolo Connected Workplace?** - **Seller:** [Nuvolo](https://www.g2.com/sellers/nuvolo) - **Year Founded:** 2013 - **HQ Location:** Wellesley , US - **Twitter:** @Nuvolo (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5043394/ (307 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Enterprise, 15% Mid-Market #### What Are Recent G2 Reviews of Nuvolo Connected Workplace? **"[Great application for Real Estate](https://www.g2.com/survey_responses/nuvolo-connected-workplace-review-8187294)"** **Rating:** 5.0/5.0 stars *— Amrit Kumar P.* [Read full review](https://www.g2.com/survey_responses/nuvolo-connected-workplace-review-8187294) --- **"[Efficient Asset Inventory with Room for Improvement](https://www.g2.com/survey_responses/nuvolo-connected-workplace-review-12577404)"** **Rating:** 4.5/5.0 stars *— Barry K.* [Read full review](https://www.g2.com/survey_responses/nuvolo-connected-workplace-review-12577404) --- #### What Are G2 Users Discussing About Nuvolo Connected Workplace? - [What is Nuvolo Connected Workplace used for?](https://www.g2.com/discussions/what-is-nuvolo-connected-workplace-used-for) ### 19. [OpenStack Cloud Management](https://www.g2.com/products/openstack-cloud-management/reviews) Intelibliss Cloud Management solution is a true Hybrid Cloud Platform that enables provisioning and lifecycle management of IT Infrastructure across all major public and private cloud providers. **Average Rating:** 4.0/5.0 **Total Reviews:** 9 **How Do G2 Users Rate OpenStack Cloud Management?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 6.9/10 (Category avg: 8.8/10) - **Ease of Setup:** 6.1/10 (Category avg: 8.7/10) - **Value:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind OpenStack Cloud Management?** - **Seller:** [Intelibliss Ltd](https://www.g2.com/sellers/intelibliss-ltd) - **HQ Location:** N/A - **Twitter:** @intelibliss (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1400016/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 36% Mid-Market #### What Are OpenStack Cloud Management's Pros and Cons? **Pros:** - Automation (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Innovation (1 reviews) **Cons:** - Complexity (1 reviews) - Lack of Customization (1 reviews) ### What Do G2 Reviewers Say About OpenStack Cloud Management? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automation capabilities** of OpenStack Cloud Management for efficiently managing cloud resources. - Users highlight the **friendly customer support** of OpenStack Cloud Management, enhancing their overall experience and integration process. - Users value the **ease of use** in OpenStack Cloud Management, highlighting friendly support and seamless integration. - Users value the **easy integrations** in OpenStack Cloud Management, enhancing their experience with seamless connectivity. - Users commend the **open architecture and robust API** of OpenStack for seamless virtual instance management. **Cons:** - Users find OpenStack Cloud Management to be **complex** , particularly in traditional environments with numerous native integrations. - Users find the **lack of customization** in OpenStack Cloud Management limits its effectiveness in complex environments with native integrations. #### What Are Recent G2 Reviews of OpenStack Cloud Management? **"[Experience with OpenStack Cloud Management](https://www.g2.com/survey_responses/openstack-cloud-management-review-10760458)"** **Rating:** 4.5/5.0 stars *— Jose Alfredo A.* [Read full review](https://www.g2.com/survey_responses/openstack-cloud-management-review-10760458) --- **"[Best cloud computing infrastructure software](https://www.g2.com/survey_responses/openstack-cloud-management-review-10775337)"** **Rating:** 5.0/5.0 stars *— Pruthviraj G.* [Read full review](https://www.g2.com/survey_responses/openstack-cloud-management-review-10775337) --- #### What Are G2 Users Discussing About OpenStack Cloud Management? - [What is the purpose of OpenStack?](https://www.g2.com/discussions/openstack-cloud-management-what-is-the-purpose-of-openstack-8c08e593-ef90-49bf-b72f-18d00f8492cf) - [What is the purpose of OpenStack?](https://www.g2.com/discussions/openstack-cloud-management-what-is-the-purpose-of-openstack-a2499a5e-8aab-4a37-ba56-e8e6ec9749f3) - [What is the purpose of OpenStack?](https://www.g2.com/discussions/openstack-cloud-management-what-is-the-purpose-of-openstack) - [What is the purpose of OpenStack?](https://www.g2.com/discussions/what-is-the-purpose-of-openstack) - [What are the key components of OpenStack?](https://www.g2.com/discussions/openstack-cloud-management-what-are-the-key-components-of-openstack-78632bda-14d0-4f2a-a629-f2e23424c8ec) ### 20. [AT&T eBonding](https://www.g2.com/products/at-t-ebonding/reviews) Business-to-business network integration automates transactions for increased accuracy and efficiency. **Average Rating:** 3.8/5.0 **Total Reviews:** 8 **How Do G2 Users Rate AT&T eBonding?** - **ServiceNow Integration:** 8.9/10 (Category avg: 8.8/10) - **Value:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind AT&T eBonding?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 55% Enterprise, 27% Mid-Market #### What Are Recent G2 Reviews of AT&T eBonding? **"[streamline and expedite business transactions!](https://www.g2.com/survey_responses/at-t-ebonding-review-9094107)"** **Rating:** 5.0/5.0 stars *— Moises A.* [Read full review](https://www.g2.com/survey_responses/at-t-ebonding-review-9094107) --- **"[Best site to be used](https://www.g2.com/survey_responses/at-t-ebonding-review-9106421)"** **Rating:** 4.5/5.0 stars *— shivam k.* [Read full review](https://www.g2.com/survey_responses/at-t-ebonding-review-9106421) --- #### What Are G2 Users Discussing About AT&T eBonding? - [What is AT&T eBonding used for?](https://www.g2.com/discussions/what-is-at-t-ebonding-used-for) ### 21. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 386 **How Do G2 Users Rate BeyondTrust Remote Support?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.7/10 (Category avg: 8.7/10) - **Value:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind BeyondTrust Remote Support?** - **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust) - **Company Website:** https://www.beyondtrust.com - **Year Founded:** 1985 - **HQ Location:** Johns Creek, GA - **Twitter:** @BeyondTrust (14,335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 46% Enterprise, 36% Mid-Market #### What Are BeyondTrust Remote Support's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Access (13 reviews) - Remote Support (13 reviews) - Reliability (10 reviews) - Security (10 reviews) **Cons:** - Expensive (7 reviews) - Complexity (5 reviews) - Connectivity Issues (5 reviews) - Learning Curve (5 reviews) - Pricing Issues (5 reviews) ### What Do G2 Reviewers Say About BeyondTrust Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of BeyondTrust Remote Support, facilitating quick setup and collaboration among technicians. - Users love the **ease of access to remote desktops** , facilitating effective collaboration and secure support during remote sessions. - Users appreciate the **effortless collaboration** with BeyondTrust Remote Support, enhancing productivity and simplifying access to unattended devices. - Users value the **reliability** of BeyondTrust Remote Support, ensuring efficient and stable remote assistance with robust security features. - Users value the **high security** of BeyondTrust Remote Support, noting encrypted sessions and comprehensive auditing features. **Cons:** - Users find the **pricing too high** compared to competitors, which affects their overall satisfaction with BeyondTrust Remote Support. - Users struggle with the **complexity** of BeyondTrust Remote Support, finding the interface confusing and difficult to navigate. - Users often face **connectivity issues** that disrupt sessions and can affect the overall user experience. - Users find the **learning curve challenging** , feeling that BeyondTrust Remote Support can be complex and time-consuming to master. - Users find the **high cost of licensing** for BeyondTrust Remote Support to be a significant drawback compared to alternatives. #### What Are Recent G2 Reviews of BeyondTrust Remote Support? **"[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)"** **Rating:** 4.5/5.0 stars *— Alejandro A.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001) --- **"[Reliable secure access without the VPN headache](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)"** **Rating:** 4.5/5.0 stars *— Carlos M.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110) --- #### What Are G2 Users Discussing About BeyondTrust Remote Support? - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support) - [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software) - [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support) - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment ### 22. [Fortra VM](https://www.g2.com/products/fortra-vm/reviews) Fortra VM is a proactive, risk-based vulnerability management solution that helps organizations identify, assess, and prioritize security weaknesses across their infrastructure. Beyond basic scanning, Fortra VM provides contextual risk prioritization through its Security GPA rating system, Peer Insight for industry benchmarking, and threat ranking to identify exploitation vectors that are used in real world attacks. Conveniently delivered via SAAS, Fortra VM creates easily understood reporting for efficient and effective remediation. **Average Rating:** 4.3/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Fortra VM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 7.5/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Fortra VM?** - **Seller:** [Fortra](https://www.g2.com/sellers/fortra) - **Year Founded:** 1982 - **HQ Location:** Eden Prairie, Minnesota - **Twitter:** @fortraofficial (2,773 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fortra (1,755 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Banking - **Company Size:** 45% Mid-Market, 35% Small-Business #### What Are Fortra VM's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Data Security (1 reviews) - Ease of Use (1 reviews) - Incident Management (1 reviews) - Insights (1 reviews) ### What Do G2 Reviewers Say About Fortra VM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **exceptional customer support** of Fortra VM, enhancing their experience since 2020. - Users value the **data security** of Fortra VM, finding it effective for assessing vulnerabilities and risk management. - Users find Fortra VM incredibly **easy to use** , appreciating its lightweight nature and excellent customer support. - Users highlight the **effective incident management** of Fortra VM, aiding in targeted remediation of vulnerabilities. - Users value the **accurate security vulnerability scans** of Fortra VM, enhancing their ability to assess and remediate risks. #### What Are Recent G2 Reviews of Fortra VM? **"[the vm has great features](https://www.g2.com/survey_responses/fortra-vm-review-10361310)"** **Rating:** 5.0/5.0 stars *— suraj t.* [Read full review](https://www.g2.com/survey_responses/fortra-vm-review-10361310) --- **"[Solid platform and service](https://www.g2.com/survey_responses/fortra-vm-review-10727027)"** **Rating:** 5.0/5.0 stars *— Verified User in Judiciary* [Read full review](https://www.g2.com/survey_responses/fortra-vm-review-10727027) --- #### What Are G2 Users Discussing About Fortra VM? - [What is beSECURE used for?](https://www.g2.com/discussions/what-is-besecure-used-for) - [What does digital defense do?](https://www.g2.com/discussions/what-does-digital-defense-do) - [What tools are used for application vulnerability management?](https://www.g2.com/discussions/frontline-vulnerability-manager-what-tools-are-used-for-application-vulnerability-management) - [What are the typical features offered by vulnerability scanner?](https://www.g2.com/discussions/frontline-vulnerability-manager-what-are-the-typical-features-offered-by-vulnerability-scanner) - [What does vulnerability management software do?](https://www.g2.com/discussions/what-does-vulnerability-management-software-do) ### 23. [ITS Jamf Integration](https://www.g2.com/products/its-jamf-integration/reviews) ITS Jamf ServiceNow Integration is the only Jamf integration able to import publisher names required for SAM-PWith our Jamf Integration, you can now automate and simplify the process of importing your asset data from Jamf Pro into your ServiceNow CMDB. Now in version 1.2, you can also automate the deployment and reclamation of software using Jamf Policies. **Average Rating:** 4.3/5.0 **Total Reviews:** 8 **How Do G2 Users Rate ITS Jamf Integration?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 10.0/10 (Category avg: 8.7/10) - **Value:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind ITS Jamf Integration?** - **Seller:** [ITS Innovations](https://www.g2.com/sellers/its-innovations) - **Year Founded:** 1997 - **HQ Location:** Pretoria , ZA - **Twitter:** @ITS_Partners (523 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/innovative-transport-solutions-its (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 88% Enterprise, 13% Small-Business #### What Are ITS Jamf Integration's Pros and Cons? **Pros:** - Easy Integrations (2 reviews) - Customer Support (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) - User Interface (1 reviews) **Cons:** - Expensive (1 reviews) - Small Business Exclusion (1 reviews) ### What Do G2 Reviewers Say About ITS Jamf Integration? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy integrations** of ITS Jamf, enhancing usability and increasing frequency of use effectively. - Users commend the **excellent customer support** of ITS Jamf Integration, enhancing their overall experience and satisfaction. - Users find the **implementation ease** of ITS Jamf Integration enhances usability and increases frequency of use. - Users praise the **easy integration with ServiceNow** through Jamf, enhancing their workflow and efficiency. - Users appreciate the **user-friendly interface** of ITS Jamf Integration, enhancing ease of use and implementation. **Cons:** - Users find ITS Jamf Integration is **expensive** for small scale companies, but valuable for larger organizations. - Users find the **cost prohibitive for small businesses** , making it less accessible for smaller operations. #### What Are Recent G2 Reviews of ITS Jamf Integration? **"[Robust Device Management with ITS Jamf Integration](https://www.g2.com/survey_responses/its-jamf-integration-review-10751825)"** **Rating:** 4.5/5.0 stars *— Sagar R.* [Read full review](https://www.g2.com/survey_responses/its-jamf-integration-review-10751825) --- **"[ITS Jamf integration](https://www.g2.com/survey_responses/its-jamf-integration-review-10754394)"** **Rating:** 5.0/5.0 stars *— pratheba r.* [Read full review](https://www.g2.com/survey_responses/its-jamf-integration-review-10754394) --- #### What Are G2 Users Discussing About ITS Jamf Integration? - [What is ITS Jamf Integration used for?](https://www.g2.com/discussions/what-is-its-jamf-integration-used-for) ### 24. [ManageEngine ADManager Plus](https://www.g2.com/products/manageengine-admanager-plus/reviews) ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. The solution provides comprehensive identity risk assessment and proactive management of your organization's risk exposure by highlighting potential security vulnerabilities and visualizing attack paths to privileged entities. This enables IT teams to prioritize remediation efforts and strengthen their security posture before threats can be exploited. Use over 200 reports to gain valuable insights into identities and their access rights, and leverage customizable dashboards and scheduled report generation for continuous monitoring. The platform supports compliance frameworks including the GDPR and HIPAA through automated audit trails and detailed access reviews. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. Built-in templates streamline common tasks while multi-stage approval workflows ensure proper oversight of critical changes. ADManager Plus' Android and iOS applications help with on-the-go AD and Microsoft Entra ID management, enabling administrators to respond quickly to urgent requests. **Average Rating:** 4.5/5.0 **Total Reviews:** 101 **How Do G2 Users Rate ManageEngine ADManager Plus?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.9/10 (Category avg: 8.7/10) - **Value:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ManageEngine ADManager Plus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Banking, Government Administration - **Company Size:** 58% Mid-Market, 36% Enterprise #### What Are ManageEngine ADManager Plus's Pros and Cons? **Pros:** - Automation (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Efficiency Optimization (1 reviews) - Functionality (1 reviews) **Cons:** - Complex Interface (1 reviews) - Complexity (1 reviews) - Complex Reporting (1 reviews) - Complex Usability (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About ManageEngine ADManager Plus? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **strong automation** in ManageEngine ADManager Plus, greatly reducing manual Active Directory tasks and improving efficiency. - Users appreciate the **intuitive interface** of ManageEngine ADManager Plus, making Active Directory management effortless and efficient. - Users value the **strong automation and reporting capabilities** of ADManager Plus, enhancing efficiency in Active Directory management. - Users value the **efficiency optimization** in ManageEngine ADManager Plus, streamlining Active Directory tasks and enhancing productivity. - Users appreciate the **strong automation and reporting capabilities** of ManageEngine ADManager Plus, enhancing efficiency and reducing manual tasks. **Cons:** - Users find the **complex interface** of ManageEngine ADManager Plus overwhelming, particularly affecting new user experiences. - Users find the **interface complexity** of ManageEngine ADManager Plus overwhelming, especially newcomers, affecting overall usability. - Users find that **complex reporting** in ManageEngine ADManager Plus can be unintuitive and challenging, especially for new users. - Users find the **interface cluttered and overwhelming** , making it difficult for newcomers to navigate and utilize effectively. - Users find the **learning curve steep** with ManageEngine ADManager Plus, particularly due to its overwhelming interface and features. #### What Are Recent G2 Reviews of ManageEngine ADManager Plus? **"[Streamlined Onboarding with Simple Upgrades and Customized Support](https://www.g2.com/survey_responses/manageengine-admanager-plus-review-13000298)"** **Rating:** 5.0/5.0 stars *— Jasen M.* [Read full review](https://www.g2.com/survey_responses/manageengine-admanager-plus-review-13000298) --- **"[Use ManageEngine ADManager Plus to Make Your AD Woes Disappear](https://www.g2.com/survey_responses/manageengine-admanager-plus-review-13047356)"** **Rating:** 5.0/5.0 stars *— Seth S.* [Read full review](https://www.g2.com/survey_responses/manageengine-admanager-plus-review-13047356) --- #### What Are G2 Users Discussing About ManageEngine ADManager Plus? - [How do I update ADManager?](https://www.g2.com/discussions/how-do-i-update-admanager) - [What is AD360?](https://www.g2.com/discussions/what-is-ad360) - [What is Ad Manager tool?](https://www.g2.com/discussions/what-is-ad-manager-tool) - 1 comment - [What is the use of ADManager Plus?](https://www.g2.com/discussions/what-is-the-use-of-admanager-plus) ### 25. [Upland RightAnswers](https://www.g2.com/products/upland-rightanswers/reviews) RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you: 1) Next-Generation Technical Support with Intelligent Knowledge Automation -Accelerate time-to-value: RightAnswers comes with 30,000+ pre-built knowledge articles (K-Paks), so you start seeing measurable value from Day 1. -Create and curate knowledge intelligently: With AI-driven content authoring, duplication detection, and AI knowledge lifecycle management, teams achieve up to 85% faster content creation and 90% faster quality control, ensuring your knowledge stays current, compliant, and clean. -Knowledge in the flow of work: RightAnswers seamlessly integrates with CRM, ITSM, and self-service systems, ensuring agents and customers access precise answers where they already work, cutting search time by nearly 50% and boosting resolution accuracy to 80%+. 2) Conquer Enterprise Complexity with Configurability that Fits You -Built for scale: Unlike other KM platforms, RightAnswers speaks the language of large, technical support organizations, built to support thousands of agents, complex workflows, and multi-system dependencies without friction. -Configurable to your reality: Every process, permission, and workflow can be tuned to your organization’s needs from role-based access control to automated retirement policies, ensuring security and governance at enterprise scale. -Connect your entire ecosystem: RightAnswers connects effortlessly with leading CRMs and ITSMs, ensuring every ticket, interaction, and self-service portal draws from the same accurate knowledge source eliminating silos and reducing escalations. 3) Knowledge Expertise that Drives Measurable Results -KCS leadership you can trust: As the world’s first KCS v6 Verified platform with certified trainers and consultants, RightAnswers embeds KCS best practices directly into your workflows, touching various focus points where knowledge is needed, enabling faster adoption and measurable performance improvements. -Backed by decades of innovation: With 23+ years of knowledge management and contact-center leadership, RightAnswers brings the proven frameworks replicable in various use cases to operationalize knowledge and scale globally. -Partnership beyond software: Our experts work with you to align strategy, metrics, and enablement, ensuring your knowledge program drives higher CSAT, lower cost-to-serve, and sustainable adoption across every department. **Average Rating:** 4.5/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Upland RightAnswers?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Upland RightAnswers?** - **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software) - **Company Website:** https://uplandsoftware.com/ - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (815 employees on LinkedIn®) - **Ownership:** NASDAQ:UPLD **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 55% Enterprise, 27% Mid-Market #### What Are Upland RightAnswers's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Features (5 reviews) - Customer Support (4 reviews) - Knowledge Base (4 reviews) - Artificial Intelligence (3 reviews) **Cons:** - Software Bugs (4 reviews) - AI Limitations (3 reviews) - Delays (3 reviews) - Issue Resolution (3 reviews) - Poor Customer Support (3 reviews) ### What Do G2 Reviewers Say About Upland RightAnswers? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Upland RightAnswers, enjoying quick access to information and efficient support. - Users appreciate the **robust features** of RightAnswers, including AI search and easy onboarding, enhancing their workflow significantly. - Users highlight the **excellent customer support** of Upland RightAnswers, making it easy to implement and use effectively. - Users appreciate the **powerful features** of RightAnswers Knowledge Base, simplifying knowledge management and enhancing team efficiency. - Users value the **AI-assisted search capabilities** of Upland RightAnswers for their speed and efficiency in finding answers. **Cons:** - Users face **software bugs** that disrupt efficiency and complicate customization work and support resolution timelines. - Users note the **limitations of AI accuracy** in Upland RightAnswers, often requiring adjustments for reliable results. - Users experience **significant delays** in customization and issue resolution, leading to frustration with the support process. - Users express frustration with **long resolution times and inconsistent information** from Upland RightAnswers support, impacting efficiency. - Users express frustration with **poor customer support** , facing delays and unresolved issues that hinder their experience with Upland RightAnswers. #### What Are Recent G2 Reviews of Upland RightAnswers? **"[Streamlined Knowledge Base, Exceptional Support](https://www.g2.com/survey_responses/upland-rightanswers-review-13024303)"** **Rating:** 5.0/5.0 stars *— Corie A.* [Read full review](https://www.g2.com/survey_responses/upland-rightanswers-review-13024303) --- **"[Flexible Partner That Treats Customers with Respect](https://www.g2.com/survey_responses/upland-rightanswers-review-12395279)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/upland-rightanswers-review-12395279) --- #### What Are G2 Users Discussing About Upland RightAnswers? - [What is RightAnswers used for?](https://www.g2.com/discussions/what-is-rightanswers-used-for) ## What Is ServiceNow Marketplace Apps? [Marketplace Apps](https://www.g2.com/categories/marketplace-apps) ## What Software Categories Are Similar to ServiceNow Marketplace Apps? - [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) - [IT Alerting Software](https://www.g2.com/categories/it-alerting) - [AIOps Tools](https://www.g2.com/categories/aiops-platforms)