# Best ServiceNow Marketplace Apps *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* The ServiceNow Store apps category includes a diverse range of applications designed to extend the functionality of the ServiceNow platform. These apps cater to various industries and business needs, offering solutions that enhance compliance, streamline IT operations, improve customer service, and optimize asset management. By integrating seamlessly with ServiceNow, these applications provide specialized features such as automated regulatory updates, network security change management, system health monitoring, and privileged access control. They enable organizations to address specific challenges, improve operational efficiency, and ensure compliance with industry standards. To qualify for inclusion in the ServiceNow Store Apps category, a product must: - Have features and use cases that do not fit into existing marketplace apps categories - Integrate seamlessly with the ServiceNow platform to enhance its core functionalities ## How Many ServiceNow Marketplace Apps Products Does G2 Track? **Total Products under this Category:** 417 ### Category Stats (Jul 2026) - **Average Rating**: 4.32/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ServiceChannel (+0.83%) - Among all products in this category, ServiceChannel recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank ServiceNow Marketplace Apps Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,800+ Authentic Reviews - 417+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which ServiceNow Marketplace Apps Is Best for Your Use Case? - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### ManageEngine ADManager Plus ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. The solution provides comprehensive identity risk assessment and proactive management of your organization's risk exposure by highlighting potential security vulnerabilities and visualizing attack paths to privileged entities. This enables IT teams to prioritize remediation efforts and strengthen their security posture before threats can be exploited. Use over 200 reports to gain valuable insights into identities and their access rights, and leverage customizable dashboards and scheduled report generation for continuous monitoring. The platform supports compliance frameworks including the GDPR and HIPAA through automated audit trails and detailed access reviews. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. Built-in templates streamline common tasks while multi-stage approval workflows ensure proper oversight of critical changes. ADManager Plus' Android and iOS applications help with on-the-go AD and Microsoft Entra ID management, enabling administrators to respond quickly to urgent requests. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1403&secure%5Bchosen_at%5D=2026-07-14T08%3A08%3A16Z&secure%5Bdisplayable_resource_id%5D=1403&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1403&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5689&secure%5Bresource_id%5D=1403&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservicenow-store-apps%3Fpage%3D2&secure%5Btoken%5D=e57b3be49e0fabd855cf7f1f5bb9e69ffd7d25983206ff535a93e91f14cdd394&secure%5Burl%5D=https%3A%2F%2Fwww.manageengine.com%2Fproducts%2Fad-manager%2Fsem%2Funified-iam-solution.html%3Futm_source%3DG2%26utm_medium%3Dtpac%26utm_campaign%3DADMP-servicenow&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated ServiceNow Marketplace Apps Products in 2026? ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,934 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (424 reviews) - Remote Control (341 reviews) - Easy Access (277 reviews) - Remote Work (275 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (139 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- **"[Remote Support Made Simple](https://www.g2.com/survey_responses/teamviewer-review-13069675)"** **Rating:** 4.5/5.0 stars *— Rishabh A.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) Azure Pipelines is a cloud-based service within Microsoft's Azure DevOps suite that automates the processes of building, testing, and deploying software. It integrates continuous integration (CI) and continuous delivery (CD) to streamline software development workflows and ensure faster, more reliable code delivery. Azure Pipelines supports multiple programming languages and environments, allowing development teams to automate the entire software lifecycle. Whether developing for web, desktop, or mobile applications, Azure Pipelines ensures consistent code quality and faster delivery cycles by automating code integration, testing, and deployment processes. Key Features and Functionality: - Language and Platform Agnostic: Supports a wide range of programming languages, including Python, Java, .NET, Ruby, and JavaScript, as well as popular frameworks. - Cross-Platform Support: Operates seamlessly across Windows, macOS, and Linux environments, making it suitable for diverse development projects. - Parallel Jobs: Enables running multiple builds or tests simultaneously, reducing time-to-market. - Customizable Workflows: Allows defining pipelines as code using YAML files, providing complete control over the CI/CD process. - Integration with Development Tools: Integrates with popular development tools like GitHub, Bitbucket, and Docker, streamlining workflows for developers. Primary Value and User Solutions: Azure Pipelines enhances development efficiency by automating repetitive tasks such as building and testing code, saving time, and reducing human error. Continuous integration ensures that new code is tested and integrated promptly, while continuous delivery accelerates deployments to production. Its scalability supports projects of all sizes, from small teams to large-scale enterprises, and can handle thousands of builds daily. By providing a reliable and efficient CI/CD solution, Azure Pipelines helps development teams deliver high-quality software faster and more consistently. **Average Rating:** 4.3/5.0 **Total Reviews:** 362 **How Do G2 Users Rate Azure Pipelines?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Azure Pipelines?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Enterprise, 34% Mid-Market #### What Are Azure Pipelines's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Integrations (16 reviews) - Deployment (15 reviews) - Automation (14 reviews) - Features (11 reviews) **Cons:** - Complexity (13 reviews) - Learning Curve (12 reviews) - Confusing Interface (7 reviews) - Difficult Navigation (5 reviews) - Expensive (5 reviews) ### What Do G2 Reviewers Say About Azure Pipelines? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Azure Pipelines, benefiting from its simplicity and excellent documentation for learning. - Users value the **strong integrations** of Azure Pipelines, enhancing automation and collaboration across various platforms. - Users value the **streamlined deployment process** in Azure Pipelines, enabling efficient automation and improved teamwork. - Users value the **powerful automation** in Azure Pipelines, enhancing efficiency and collaboration in their CI/CD processes. - Users appreciate the **comprehensive feature set** of Azure Pipelines, enabling efficient planning, development, and delivery of software. **Cons:** - Users find **configuring Azure Pipelines complex** , especially when troubleshooting YAML files and navigating the interface. - Users find the **steep learning curve** of Azure Pipelines challenging, especially with YAML syntax and concepts involved. - Users find the **interface confusing** , making navigation and troubleshooting in Azure Pipelines a cumbersome experience. - Users find the **difficult navigation** of Azure Pipelines frustrating, especially when troubleshooting or configuring workflows. - Users find Azure Pipelines to be **expensive** , especially for large teams or extensive usage, impacting overall value. #### What Are Recent G2 Reviews of Azure Pipelines? **"[Eases Data Migration with Interactive UI](https://www.g2.com/survey_responses/azure-pipelines-review-12809318)"** **Rating:** 4.5/5.0 stars *— Nilesh Y.* [Read full review](https://www.g2.com/survey_responses/azure-pipelines-review-12809318) --- **"[Scalable CI/CD for both Side Projects and Enterprise-Grade Microservices](https://www.g2.com/survey_responses/azure-pipelines-review-12362565)"** **Rating:** 4.5/5.0 stars *— Daniel J.* [Read full review](https://www.g2.com/survey_responses/azure-pipelines-review-12362565) --- #### What Are G2 Users Discussing About Azure Pipelines? - [What is run pipeline in Azure DevOps?](https://www.g2.com/discussions/what-is-run-pipeline-in-azure-devops) - [Is Team Foundation Server part of Visual Studio?](https://www.g2.com/discussions/visual-studio-team-services-is-team-foundation-server-part-of-visual-studio) - [What can I do with Azure DevOps pipelines?](https://www.g2.com/discussions/what-can-i-do-with-azure-devops-pipelines) - [How do I connect to Visual Studio Team Services?](https://www.g2.com/discussions/how-do-i-connect-to-visual-studio-team-services) - [What are azure pipelines used for?](https://www.g2.com/discussions/what-are-azure-pipelines-used-for) ### 3. [xMatters](https://www.g2.com/products/xmatters/reviews) xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. **Average Rating:** 4.5/5.0 **Total Reviews:** 770 **How Do G2 Users Rate xMatters?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind xMatters?** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Incident Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Enterprise, 27% Mid-Market #### What Are xMatters's Pros and Cons? **Pros:** - Alerting System (62 reviews) - Ease of Use (54 reviews) - Alert Management (50 reviews) - Automation (43 reviews) - Notifications (40 reviews) **Cons:** - Complexity (26 reviews) - Learning Curve (22 reviews) - Alert Issues (17 reviews) - Complex Setup (16 reviews) - Difficult Setup (16 reviews) ### What Do G2 Reviewers Say About xMatters? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and fast incident notifications** , significantly improving communication and response during critical situations. - Users appreciate the **ease of use** of xMatters, benefiting from streamlined workflows and centralized information access. - Users value the **consistency of communication** in xMatters, enhancing incident management and response efficiency significantly. - Users commend the **powerful automation** features of xMatters for streamlining incident management and enhancing efficiency. - Users find **xMatters' notification system** essential for timely alerts, boosting efficiency and responsiveness in critical situations. **Cons:** - Users find the **complexity of the administrative interface** difficult, especially with the steep learning curve and setup time. - Users find the **steep learning curve** with xMatters challenging, especially for complex setups and workflows. - Users find the **alert issues** with xMatters frustrating, particularly regarding misdirected alerts and delayed mobile notifications. - Users find the **complex setup** challenging, requiring significant time investment to navigate the administrative interface effectively. - Users find the **difficult setup** of notification workflows to be time-consuming and prone to errors, impacting efficiency. #### What Are Recent G2 Reviews of xMatters? **"[X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts](https://www.g2.com/survey_responses/xmatters-review-12974416)"** **Rating:** 5.0/5.0 stars *— Alexander P.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416) --- **"[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)"** **Rating:** 5.0/5.0 stars *— Zuhaib I.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202) --- #### What Are G2 Users Discussing About xMatters? - [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment ### 4. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,232 **How Do G2 Users Rate Dynatrace?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.5/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Insights (69 reviews) - Monitoring (63 reviews) - Debugging (62 reviews) - Features (62 reviews) **Cons:** - Learning Curve (56 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Learning Difficulty (36 reviews) - Expensive (33 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Dynatrace, highlighting its ability to simplify application instrumentation effortlessly. - Users value the **ease of use** and comprehensive insights provided by Dynatrace for effective monitoring and analysis. - Users value the **advanced monitoring capabilities** of Dynatrace, enabling effective problem identification and performance measurement. - Users appreciate the **effective debugging capabilities** of Dynatrace, enabling quick identification of root causes and issues. - Users value the **extensive information gathering** capabilities of Dynatrace, enhancing monitoring and root cause analysis effectively. **Cons:** - Users face a **long and steep learning curve** , finding it overwhelming to grasp all the features and functionalities. - Users find that **missing features** in Dynatrace limit OTel support and hinder root cause analysis capabilities. - Users find Dynatrace's **complexity** challenging, as the steep learning curve and extensive features can be overwhelming. - Users find the **learning difficulty** of Dynatrace overwhelming, facing challenges with the extensive information and user interface. - Users find Dynatrace **expensive** , making it challenging for smaller companies to adopt and encouraging costly experimentation. #### What Are Recent G2 Reviews of Dynatrace? **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- **"[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)"** **Rating:** 4.5/5.0 stars *— Chirag A.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12592533) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 5. [AWS Managed Services (AMS) Integration App](https://www.g2.com/products/aws-managed-services-ams-integration-app/reviews) The AWS Managed Services (AMS) Integration App is designed to seamlessly connect AWS Managed Services with the ServiceNow platform, enhancing operational efficiency and visibility. Key Features and Functionality: - Automated Incident Management: Automatically create and manage incidents in ServiceNow based on alerts from AWS Managed Services, ensuring prompt response to issues. - Change Management Synchronization: Integrate change management processes between AWS and ServiceNow, facilitating smooth and documented changes across both platforms. - Asset and Configuration Management: Maintain up-to-date records of AWS resources within ServiceNow's Configuration Management Database (CMDB), providing a comprehensive view of your IT assets. - Compliance and Governance: Monitor and enforce compliance policies by leveraging ServiceNow's governance capabilities in conjunction with AWS Managed Services. Primary Value and User Benefits: By integrating AWS Managed Services with ServiceNow, organizations can achieve a unified operational environment that enhances visibility, streamlines workflows, and improves incident and change management processes. This integration reduces manual efforts, minimizes errors, and ensures compliance, ultimately leading to more efficient and effective IT operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 131 **How Do G2 Users Rate AWS Managed Services (AMS) Integration App?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind AWS Managed Services (AMS) Integration App?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are AWS Managed Services (AMS) Integration App's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Easy Integrations (31 reviews) - Automation (27 reviews) - Customer Support (20 reviews) - Solutions (19 reviews) **Cons:** - Complexity (29 reviews) - Expensive (24 reviews) - Lack of Customization (15 reviews) - Pricing Issues (13 reviews) - Integration Issues (11 reviews) ### What Do G2 Reviewers Say About AWS Managed Services (AMS) Integration App? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of setup and integration** with AWS Managed Services (AMS) Integration App very beneficial for efficiency. - Users find the **easy integrations** with external platforms through AMS to be a significant advantage in managing AWS services. - Users value the **automation capabilities** of AMS Integration App, which streamlines IT operations and enhances efficiency. - Users appreciate the **24/7 customer support** of AWS Managed Services, ensuring smooth operations and peace of mind. - Users appreciate the **s seamless integration of ServiceNow with AWS operations** , streamlining workflows and enhancing visibility and compliance. **Cons:** - Users find the **initial setup complexity** of AWS Managed Services challenging, especially for those new to the solution. - Users find the **high pricing** of AWS Managed Services (AMS) Integration App burdensome, especially for smaller organizations. - Users find the **lack of customization** challenging, limiting adaptability for unique integration needs within their companies. - Users feel that the **pricing issues** with AWS AMS Integration App could be improved, citing high costs and complexity. - Users face **integration issues** with AMS due to limited third-party support and complexities in adapting to specific needs. #### What Are Recent G2 Reviews of AWS Managed Services (AMS) Integration App? **"[Trusted Cloud Operations with Automation and Peace that Everyone Needed](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12368978)"** **Rating:** 4.0/5.0 stars *— Akhileshwar S.* [Read full review](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12368978) --- **"[Streamlined AWS Operations with Powerful Integration](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12086865)"** **Rating:** 4.5/5.0 stars *— Yes D.* [Read full review](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12086865) --- ### 6. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,441 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations. - Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service. - Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions. - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams. **Cons:** - Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality. - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts. - Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management. - Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes. - Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- **"[Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance](https://www.g2.com/survey_responses/talkdesk-review-13074985)"** **Rating:** 5.0/5.0 stars *— Tavia C.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13074985) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 7. [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tenfold?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Tenfold?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) - **Ownership:** NASDAQ: LPSN **Who Uses This Product?** - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Tenfold's Pros and Cons? **Pros:** - Accuracy of Information (1 reviews) - Call Management (1 reviews) - CRM Integration (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) **Cons:** - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Screen Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Tenfold? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of information** in Tenfold, as it logs calls directly into SalesForce efficiently. - Users value the **call logging feature** of Tenfold, enhancing tracking and management of their communications. - Users value the **effective CRM integration** of Tenfold, enabling seamless dial logging into SalesForce. - Users appreciate the **integrations with Salesforce** , enabling seamless logging and tracking of calls made. - I love that Tenfold offers **Salesforce integration** , enabling me to effortlessly log calls and view call history. **Cons:** - Users often face **limited features** , such as frustrating loading issues and a small window that requires excessive scrolling. - Users find Tenfold **not intuitive** , often struggling with window loading issues and small interface that requires excessive scrolling. - Users experience **screen issues** with Tenfold, often requiring workarounds and facing frustrations with window size. - Users experience **slow loading times** with Tenfold, often requiring workarounds that lead to frustration and inefficiency. - Users experience **slow performance** with Tenfold, often struggling with loading issues and small window sizes. #### What Are Recent G2 Reviews of Tenfold? **"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) --- **"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) --- #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### 8. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 944 **How Do G2 Users Rate PagerDuty?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.2/10 (Category avg: 8.7/10) - **Value:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** of PagerDuty for ensuring timely responses to critical incidents. - Users appreciate the **automated and priority-based notifications** from PagerDuty, enhancing team responsiveness and reducing downtime. - Users value the **easy and reliable management of alerts** with PagerDuty, enhancing collaboration and ensuring critical issues are addressed. - Users find PagerDuty's **ease of use** exceptional, simplifying on-call management and incident response through its intuitive mobile app. - Users value the **easy integrations** with tools like Slack and AWS, enhancing collaboration and incident management. **Cons:** - Users find **alert issues** with PagerDuty, including inflexible integrations and confusion over incident management processes. - Users find PagerDuty to be **expensive** , especially for small teams with limited budgets and essential features locked behind paywalls. - Users find the **complexity of the interface** in PagerDuty can be daunting for new users. - Users experience an **inefficient alert system** in PagerDuty, leading to overwhelming noise and complexity in configuration. - Users find the **complex UI** of PagerDuty daunting, making navigation and alert management challenging for newcomers. #### What Are Recent G2 Reviews of PagerDuty? **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 9. [Nexthink](https://www.g2.com/products/nexthink/reviews) Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. **Average Rating:** 4.6/5.0 **Total Reviews:** 346 **How Do G2 Users Rate Nexthink?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Nexthink?** - **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink) - **Company Website:** https://www.nexthink.com - **Year Founded:** 2004 - **HQ Location:** Prilly, CH - **Twitter:** @NexthinkNews (3,279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/92771/ (1,173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 83% Enterprise, 12% Mid-Market #### What Are Nexthink's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Positive Experience (40 reviews) - Insights (35 reviews) - Issue Detection (32 reviews) - Automation (26 reviews) **Cons:** - Difficult Learning (26 reviews) - Learning Curve (26 reviews) - Complexity (22 reviews) - Expensive (17 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Nexthink? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Nexthink, enabling effortless monitoring and integration across digital environments. - Users value the **deep insights** provided by Nexthink, enhancing both IT performance and employee experience effectively. - Users value the **insightful real-time analytics** of Nexthink, greatly enhancing digital employee experience and productivity. - Users value the **issue detection capabilities** of Nexthink, enabling proactive resolutions and enhanced employee engagement. - Users value the **automation capabilities** of Nexthink, streamlining processes and enhancing overall IT efficiency. **Cons:** - Users find Nexthink's **difficult learning curve** challenging, especially during initial setup and understanding the DEX algorithm. - Users find the **steep learning curve** of Nexthink challenging, making casual data exploration difficult without specialized training. - Users find the **complexity of setup and features** in Nexthink challenging, making it hard to fully utilize. - Users find the **high costs** of Nexthink's server licenses and dashboards to be a significant drawback. - Users face a **steep learning curve** with Nexthink, requiring extensive training to leverage its complex features effectively. #### What Are Recent G2 Reviews of Nexthink? **"[A Game-Changer for Endpoint Visibility and Proactive Support](https://www.g2.com/survey_responses/nexthink-review-12975165)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/nexthink-review-12975165) --- **"[One year with Nexthink transformed my career](https://www.g2.com/survey_responses/nexthink-review-11699586)"** **Rating:** 5.0/5.0 stars *— Ryan W.* [Read full review](https://www.g2.com/survey_responses/nexthink-review-11699586) --- #### What Are G2 Users Discussing About Nexthink? - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) - 1 comment ### 10. [Microsoft Teams Notifications](https://www.g2.com/products/microsoft-teams-notifications/reviews) Microsoft Teams Notifications is a ServiceNow application designed to enhance collaboration by integrating ServiceNow's IT service management capabilities directly into Microsoft Teams. This integration enables users to receive real-time notifications and perform routine ServiceNow tasks within the Teams environment, streamlining workflows and improving response times. Key Features and Functionality: - Real-Time Notifications: Users receive instant alerts in Microsoft Teams for ServiceNow incidents, changes, and updates, ensuring timely awareness and action. - Actionable Messages: Notifications include actionable options, allowing users to approve requests, add comments, or update records directly from Teams. - Seamless Integration: The application connects ServiceNow and Microsoft Teams without the need for complex configurations, facilitating a smooth user experience. - Enhanced Collaboration: Teams can discuss and resolve ServiceNow incidents within the Teams interface, reducing the need to switch between platforms. Primary Value and User Benefits: Microsoft Teams Notifications addresses the challenge of fragmented communication between IT service management and collaboration tools. By integrating ServiceNow with Microsoft Teams, it ensures that critical information is promptly delivered to the right personnel, enabling faster decision-making and issue resolution. This integration reduces response times, enhances team collaboration, and increases overall productivity by keeping all stakeholders informed and engaged within a unified platform. **Average Rating:** 4.4/5.0 **Total Reviews:** 61 **How Do G2 Users Rate Microsoft Teams Notifications?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Microsoft Teams Notifications?** - **Seller:** [Cybage Software](https://www.g2.com/sellers/cybage-software-28b6b687-e215-46b2-b8e2-e3653b4e8f88) - **Year Founded:** 1995 - **HQ Location:** Pune, Maharashtra - **Twitter:** @cybagesoftware (238 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5682/ (9,271 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Enterprise, 40% Mid-Market #### What Are Microsoft Teams Notifications's Pros and Cons? **Pros:** - Communication (2 reviews) - Ease of Use (1 reviews) - Innovation (1 reviews) - Notifications (1 reviews) - Productivity Improvement (1 reviews) **Cons:** - Delays (1 reviews) - Login Issues (1 reviews) - Screen Issues (1 reviews) ### What Do G2 Reviewers Say About Microsoft Teams Notifications? *AI-generated summary from verified user reviews* **Pros:** - Users find Microsoft Teams Notifications enhances **communication efficiency** , allowing quick, real-time interactions across the organization. - Users find Microsoft Teams Notifications to be **easy to use** , facilitating quick communications and saving valuable time. - Users value the **real-time communication** in Microsoft Teams Notifications, enhancing collaboration and accessibility across devices. - Users find **Microsoft Teams Notifications** more efficient than emails, enhancing communication and saving valuable time. - Users find that Microsoft Teams Notifications greatly enhance **productivity by simplifying communication** and saving valuable time. **Cons:** - Users experience **delays with screen sharing** on Microsoft Teams, affecting engagement and presentation flow. - Users often face **login issues** as they are unexpectedly logged out, requiring frequent re-login attempts. - Users encounter **screen sharing issues** , facing lag and lack of interactive features that hinder engagement during presentations. #### What Are Recent G2 Reviews of Microsoft Teams Notifications? **"[Effortless Communication and Time Savings with Microsoft Teams Notifications](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-12207635)"** **Rating:** 5.0/5.0 stars *— Michelle R.* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-12207635) --- **"[Great for many reasons](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-10672482)"** **Rating:** 4.5/5.0 stars *— Verified User in Individual & Family Services* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-10672482) --- #### What Are G2 Users Discussing About Microsoft Teams Notifications? - [What are the features of Microsoft teams?](https://www.g2.com/discussions/microsoft-teams-notifications-what-are-the-features-of-microsoft-teams) - [What are Microsoft teams notifications?](https://www.g2.com/discussions/what-are-microsoft-teams-notifications) - [What are the available notification settings in Microsoft teams?](https://www.g2.com/discussions/what-are-the-available-notification-settings-in-microsoft-teams) - [How do notifications work in Microsoft teams?](https://www.g2.com/discussions/how-do-notifications-work-in-microsoft-teams) ### 11. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats, while built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,112 **How Do G2 Users Rate ManageEngine Endpoint Central?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.7/10) - **Value:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind ManageEngine Endpoint Central?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are ManageEngine Endpoint Central's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Patch Management (407 reviews) - Features (292 reviews) - Software Deployment (283 reviews) - Endpoint Management (247 reviews) **Cons:** - Missing Features (154 reviews) - Feature Issues (119 reviews) - Patching Issues (114 reviews) - Complexity (111 reviews) - Needs Improvement (103 reviews) ### What Do G2 Reviewers Say About ManageEngine Endpoint Central? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ManageEngine Endpoint Central, enjoying its seamless integration and user-friendly interface. - Users appreciate the **efficient patch management** of ManageEngine Endpoint Central, simplifying updates and enhancing endpoint security. - Users praise the **feature-rich capabilities** of ManageEngine Endpoint Central for efficient endpoint and security management. - Users benefit from the **efficient software deployment** capabilities of ManageEngine Endpoint Central, streamlining endpoint management seamlessly. - Users love the **feature-rich endpoint management** of ManageEngine Endpoint Central, streamlining security and asset management efficiently. **Cons:** - Users note a lack of **missing features** like advanced reporting and dynamic group settings in Endpoint Central. - Users face **feature issues** with Endpoint Central, particularly regarding Active Directory updates and unclear deployment remarks. - Users find the **patching issues** frustrating, as it fails to address hardware updates and disrupts their workflow. - Users find the **initial complexity** of ManageEngine Endpoint Central overwhelming, as numerous features hinder understanding and usability. - Users note a **steep learning curve** and suggest enhancements in software licensing and reporting functionalities. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central? **"[Endpoint Central: Awesome Remote Control and Streamlined Asset Management](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13073292)"** **Rating:** 4.5/5.0 stars *— Hari K.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13073292) --- **"[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)"** **Rating:** 5.0/5.0 stars *— Rahul K.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927) --- #### What Are G2 Users Discussing About ManageEngine Endpoint Central? - [What is Zoho ManageEngine Desktop Central?](https://www.g2.com/discussions/what-is-zoho-manageengine-desktop-central) - 3 comments - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-desktop-central-what-is-manageengine-software) - 1 comment, 1 upvote - [What is ManageEngine desktop?](https://www.g2.com/discussions/what-is-manageengine-desktop) - 1 comment - [What is ManageEngine Desktop Central used for?](https://www.g2.com/discussions/what-is-manageengine-desktop-central-used-for) - 1 comment ### 12. [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) LogicMonitor is an AI-first observability platform that helps enterprises protect revenue, brand reputation, and customer experience in a digital-first world. As every customer interaction depends on application and infrastructure performance, downtime is more than an IT issue—it is a business risk. LogicMonitor eliminates blind spots across cloud, infrastructure, applications, and the Internet, giving IT teams unified visibility from user experience to code-level performance. With AI-powered insights, intelligent alerting, and automation, LogicMonitor helps organizations detect, prioritize, and prevent issues before they impact customers. By enabling teams to move from reactive incident response to autonomous IT operations, LogicMonitor helps modern enterprises reduce disruption, operate efficiently at scale, and keep digital services performing reliably. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube. **Average Rating:** 4.5/5.0 **Total Reviews:** 586 **How Do G2 Users Rate LogicMonitor?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.7/10) - **Value:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind LogicMonitor?** - **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor) - **Company Website:** https://www.logicmonitor.com/ - **Year Founded:** 2007 - **HQ Location:** Santa Barbara, CA - **Twitter:** @logicmonitor (12,430 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1165219/ (1,226 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Infrastructure Manager, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 30% Enterprise #### What Are LogicMonitor's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Implementation Ease (17 reviews) - Monitoring (17 reviews) - Comprehensive Monitoring (16 reviews) - Customer Support (16 reviews) **Cons:** - Learning Curve (9 reviews) - Limited Features (9 reviews) - Expensive (8 reviews) - Inadequate Monitoring (8 reviews) - Complexity (7 reviews) ### What Do G2 Reviewers Say About LogicMonitor? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of LogicMonitor, appreciating its intuitive interface and straightforward navigation. - Users find **implementation ease** in LogicMonitor beneficial, thanks to its fast deployment and intuitive navigation. - Users value the **broad range of monitoring features** in LogicMonitor, enhancing both infrastructure and application oversight. - Users value the **comprehensive monitoring** of LogicMonitor, appreciating its deep visibility across diverse IT environments. - Users commend the **excellent customer support** from LogicMonitor, enabling efficient monitoring and integration across platforms. **Cons:** - Users find the **learning curve steep** for advanced features, necessitating training or scripting knowledge. - Users find the **limited features** of LogicMonitor may require workarounds and can be less intuitive for some tasks. - Users find LogicMonitor to be **expensive** and lacking a free tier, which can be challenging for smaller teams. - Users find **inadequate monitoring** due to reliance on collector servers, complicating integration with traditional systems. - Users find the **complexity of integrations** and configurations to be a significant challenge when using LogicMonitor. #### What Are Recent G2 Reviews of LogicMonitor? **"[Predictive Forecasting Controls Are a Math Nerd’s Dream](https://www.g2.com/survey_responses/logicmonitor-review-12957464)"** **Rating:** 4.5/5.0 stars *— Nidhi S.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12957464) --- **"[LogicMonitor has cut our MTTR 42% and provided tight ROI.](https://www.g2.com/survey_responses/logicmonitor-review-12956089)"** **Rating:** 4.5/5.0 stars *— Tiya P.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12956089) --- #### What Are G2 Users Discussing About LogicMonitor? - [What is LogicMonitor used for?](https://www.g2.com/discussions/what-is-logicmonitor-used-for) - [What does LogicMonitor do?](https://www.g2.com/discussions/what-does-logicmonitor-do) - [Where does LogicMonitor store your monitored data?](https://www.g2.com/discussions/where-does-logicmonitor-store-your-monitored-data) - [What does logic monitor do?](https://www.g2.com/discussions/what-does-logic-monitor-do) - 1 comment - [How much does LogicMonitor cost?](https://www.g2.com/discussions/how-much-does-logicmonitor-cost) ### 13. [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation for the world’s largest enterprises. In this era of unprecedented digital growth, the AppDynamics Business Observability Platform transforms organizations faster by providing business context deep into the technology stack, aligning teams around shared priorities, and enabling technologists to act with confidence and control. AppDynamics has been recognized by Gartner as a leader in the APM market for more than eight years and was positioned highest in ‘ability to execute’ in Gartner’s 2021 Magic Quadrant Report for APM. **Average Rating:** 4.3/5.0 **Total Reviews:** 335 **How Do G2 Users Rate Splunk AppDynamics?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk AppDynamics?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Enterprise, 35% Mid-Market #### What Are Splunk AppDynamics's Pros and Cons? **Pros:** - Automation (1 reviews) - Cloud Services (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) **Cons:** - Billing Issues (1 reviews) - Expensive (1 reviews) - Inefficient Alert System (1 reviews) - Poor Customer Support (1 reviews) - Pricing Issues (1 reviews) ### What Do G2 Reviewers Say About Splunk AppDynamics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless automation** features of AppDynamics, enhancing integration with their enterprise applications and tools. - Users value the **easy integration with ITSM tools** , enhancing overall workflow efficiency and application monitoring. - Users appreciate the **ease of integration** with other tools, simplifying the monitoring of critical applications. - Users highlight the **easy integrations** with downstream products like ITSM tools, enhancing their operational efficiency. - Users value the **easy integrations** of AppDynamics with tools like ServiceNow for streamlined performance monitoring. **Cons:** - Users face **billing issues** , including high renewal costs and delays in support and product enhancements post-Cisco acquisition. - Users express concerns about the **high renewal costs** and the slow support timelines post-Cisco acquisition. - Users express concern over the **inefficient alert system** , impacting response times and overall monitoring effectiveness. - Users experience **poor customer support** with slow responses to issues and lengthy timelines for resolution after Cisco's acquisition. - Users are concerned about **high renewal costs** and delays in product enhancements since the Cisco acquisition. #### What Are Recent G2 Reviews of Splunk AppDynamics? **"[Silver Bullet for Enterprise Applications Performance Monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799)"** **Rating:** 5.0/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799) --- **"[AppDynamics - A powerful analytics tool for business transactions and monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843)"** **Rating:** 4.5/5.0 stars *— Brajesh S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843) --- #### What Are G2 Users Discussing About Splunk AppDynamics? - [What is AppDynamics used for?](https://www.g2.com/discussions/what-is-appdynamics-used-for) - 1 comment ### 14. [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC **Average Rating:** 4.6/5.0 **Total Reviews:** 417 **How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.9/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.7/10) - **Value:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?** - **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike) - **Company Website:** https://www.crowdstrike.com - **Year Founded:** 2011 - **HQ Location:** Sunnyvale, CA - **Twitter:** @CrowdStrike (110,809 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2497653/ (11,343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Analyst, Cyber Security Analyst - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 43% Enterprise, 43% Mid-Market #### What Are CrowdStrike Falcon Endpoint Protection Platform's Pros and Cons? **Pros:** - Features (113 reviews) - Threat Detection (103 reviews) - Ease of Use (98 reviews) - Security (97 reviews) - Detection (86 reviews) **Cons:** - Expensive (54 reviews) - Complexity (39 reviews) - Learning Curve (35 reviews) - Limited Features (31 reviews) - Pricing Issues (29 reviews) ### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **lightweight performance and powerful threat detection** of CrowdStrike Falcon, enhancing security without system lag. - Users value the **powerful threat detection** capabilities of CrowdStrike Falcon, ensuring effective protection without sacrificing performance. - Users appreciate the **ease of use** of CrowdStrike Falcon, benefiting from a lightweight agent that maximizes efficiency. - Users value the **advanced real-time threat protection** of CrowdStrike Falcon, ensuring effective security without system performance impact. - Users appreciate the **highly accurate detection** of CrowdStrike Falcon, effectively stopping modern attacks with minimal false positives. **Cons:** - Users find the **high cost** of CrowdStrike Falcon a barrier, especially for smaller teams and organizations. - Users often face **initial complexity and a steep learning curve** with CrowdStrike Falcon, impacting accessibility for non-technical staff. - Users face a **steep learning curve** with CrowdStrike's query language, making quick searches and investigations challenging. - Users find the **limited features** of CrowdStrike Falcon costly for smaller organizations, as advanced options need extra licensing. - Users find that **pricing issues** may limit access to advanced features for smaller organizations. #### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform? **"[Crowdstrike Falcon: Proactive Security, Steep Learning Curve](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)"** **Rating:** 5.0/5.0 stars *— Ansh B.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852) --- **"[Lightweight Deployment, Powerful Incident Response Visibility](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)"** **Rating:** 5.0/5.0 stars *— Anup A.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621) --- #### What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform? - [How does Falcon prevent work?](https://www.g2.com/discussions/how-does-falcon-prevent-work) - 1 comment - [Does CrowdStrike offer MFA?](https://www.g2.com/discussions/does-crowdstrike-offer-mfa) - 1 comment - [What is OverWatch in CrowdStrike?](https://www.g2.com/discussions/what-is-overwatch-in-crowdstrike) - 1 comment - [How much does CrowdStrike Falcon X cost?](https://www.g2.com/discussions/how-much-does-crowdstrike-falcon-x-cost) - [What is MDR detection?](https://www.g2.com/discussions/what-is-mdr-detection) ### 15. [timeSheets](https://www.g2.com/products/timesheets/reviews) TimeSheets is a comprehensive application designed to streamline time tracking and management within the ServiceNow platform. It enables organizations to efficiently monitor employee work hours, project timelines, and resource allocation, ensuring accurate record-keeping and enhanced productivity. Key Features and Functionality: - Automated Time Tracking: Facilitates seamless recording of work hours, reducing manual entry errors and saving time. - Project Management Integration: Allows for the association of time entries with specific projects, providing clear insights into project progress and resource utilization. - Customizable Approval Workflows: Supports tailored approval processes to align with organizational policies and ensure compliance. - Real-Time Reporting and Analytics: Offers comprehensive reports and dashboards for informed decision-making and performance evaluation. - User-Friendly Interface: Provides an intuitive design for easy navigation and quick adoption by users. Primary Value and Problem Solved: TimeSheets addresses the challenges of manual time tracking by automating the process, thereby reducing errors and administrative overhead. It enhances visibility into workforce activities and project statuses, enabling managers to make data-driven decisions. By integrating seamlessly with the ServiceNow ecosystem, TimeSheets ensures a cohesive experience, improving operational efficiency and compliance with organizational standards. **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate timeSheets?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind timeSheets?** - **Seller:** [Abhra](https://www.g2.com/sellers/abhra) - **HQ Location:** Manchester, US - **Twitter:** @abhraInc (412 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4791402 (57 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 59% Mid-Market, 30% Small-Business #### What Are timeSheets's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Productivity Improvement (7 reviews) - Solutions (4 reviews) - Tracking (4 reviews) - User Interface (4 reviews) **Cons:** - Lack of Customization (5 reviews) - Integration Issues (2 reviews) - Complexity (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About timeSheets? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of timeSheets, allowing effortless tracking of hours and tasks. - Users find that timeSheets significantly enhances **productivity improvement** by streamlining time management and performance tracking. - Users appreciate the **automation of work hour tracking** in TimeSheets, eliminating manual data entry and ensuring payroll accuracy. - Users find the **tracking capabilities** of timeSheets invaluable for managing projects and recording tasks efficiently. - Users appreciate the **user-friendly interface** of TimeSheets, making time tracking and task management effortless and efficient. **Cons:** - Users find the **lack of customization** in timeSheets limiting, affecting their efficiency and reporting needs. - Users face **integration issues** with timeSheets, leading to complexities and manual data entry for accuracy. - Users find the **initial complexity** of timeSheets challenging, making implementation and understanding difficult. - Users find the **limited customization** options restrict adaptability to diverse industry needs and preferences. - Users struggle with **limited features** , finding it cumbersome to sort timesheets and generate needed reports effectively. #### What Are Recent G2 Reviews of timeSheets? **"[A software that will optimize time management in your business](https://www.g2.com/survey_responses/timesheets-review-11373569)"** **Rating:** 4.5/5.0 stars *— Kriti K.* [Read full review](https://www.g2.com/survey_responses/timesheets-review-11373569) --- **"[A simple tool for time management in a business](https://www.g2.com/survey_responses/timesheets-review-11345637)"** **Rating:** 4.5/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/timesheets-review-11345637) --- #### What Are G2 Users Discussing About timeSheets? - [What is timeSheets used for?](https://www.g2.com/discussions/what-is-timesheets-used-for) ### 16. [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions. **Average Rating:** 4.3/5.0 **Total Reviews:** 415 **How Do G2 Users Rate Splunk Enterprise?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk Enterprise?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 27% Mid-Market #### What Are Splunk Enterprise's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Log Management (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Dashboards (23 reviews) **Cons:** - Expensive (32 reviews) - Learning Curve (29 reviews) - Slow Performance (19 reviews) - Complexity (18 reviews) - Pricing Issues (18 reviews) ### What Do G2 Reviewers Say About Splunk Enterprise? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Splunk Enterprise, enabling quick access and effective data analysis workflows. - Users value the **robust data ingestion** capabilities of Splunk Enterprise for automated log analysis across diverse sources. - Users value the **seamless integrations** of Splunk Enterprise, enhancing data management across diverse systems effortlessly. - Users value the **flexibility and powerful data analysis features** of Splunk Enterprise for handling diverse large datasets. - Users value the **dynamic dashboards** of Splunk Enterprise, enabling insightful data visualization and effective troubleshooting. **Cons:** - Users find Splunk Enterprise to be **expensive** , particularly for large organizations and new users requiring training. - Users find the **learning curve steep** for Splunk Enterprise, making it challenging for new users to grasp quickly. - Users experience **slow performance** with Splunk Enterprise, sometimes facing crashes and delays in saved searches. - Users find the **complex configuration** of Splunk Enterprise challenging, impacting performance and usability for end users. - Users note the **heavy license costs** of Splunk Enterprise, causing concerns about affordability and performance with large data. #### What Are Recent G2 Reviews of Splunk Enterprise? **"[SPL search and dashboards are really useful](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655)"** **Rating:** 4.0/5.0 stars *— Nishith J.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655) --- **"[Excellent Enterprise Observability and Log Management Solution for Hybrid Cloud Infrastructure](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230)"** **Rating:** 4.5/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230) --- #### What Are G2 Users Discussing About Splunk Enterprise? - [What is Splunk Enterprise used for?](https://www.g2.com/discussions/what-is-splunk-enterprise-used-for) - 1 comment - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/splunk-enterprise-what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment - [What are Splunk Enterprise components?](https://www.g2.com/discussions/what-are-splunk-enterprise-components) - 1 comment - [Which apps ship with Splunk Enterprise?](https://www.g2.com/discussions/which-apps-ship-with-splunk-enterprise) - 1 comment - [What does Splunk Enterprise do?](https://www.g2.com/discussions/what-does-splunk-enterprise-do) - 1 comment ### 17. [HappySignals Experience Management for IT](https://www.g2.com/products/happysignals-experience-management-for-it/reviews) HappySignals is the IT Experience Intelligence platform that puts people at the heart of IT decisions. Going beyond traditional CSAT scores and DEX telemetry, HappySignals connects continuous, high-response employee feedback to real operational and technical data — giving IT leaders the full picture of how technology actually feels to the people using it, and where it's quietly costing them time. IT dashboards can show green while employees silently struggle. Tickets close, SLAs are met, but frustration stays. HappySignals reveals what those metrics miss. With research-backed surveys, external benchmarks, and consistently high response rates, IT teams get trustworthy, comparable data — broken down by role, location, team, service, and channel — so leaders can spot hidden pockets of poor experience and prioritize the fixes that create the most value. What makes HappySignals different: - The whole story behind the experience — combine experience and operational data to see not just the score, but exactly why people feel the way they do. - Validated surveys and global benchmarks — standardized, research-backed surveys that accelerate time-to-value and show you what good looks like across peers, regions, and services. - An AI-powered experience advisor — ask any question and get clear answers in seconds, with themes, summaries, and executive-ready reports drawn from over a decade of experience insights and millions of responses. - Lost productivity measurement — translate experience into business impact by quantifying the time employees lose to IT friction, and prove ROI in language the business understands. - Ready to deploy — certified integrations with ServiceNow, BMC, Nexthink, and more, with a proven methodology out of the box. ISO 27001:2022 certified, GDPR-aligned, and hosted on Microsoft Azure with global data center options. Customers consistently uncover that 13% of tickets drive 80% of lost productivity, achieve 20–40% higher response rates than typical CSAT surveys, and recover an average of 26% of lost time in the first year. Leading IT organizations including Nestlé, Campari Group, Cargotec, Invesco, Suntory, Siemens Healthineers and Wiley use HappySignals to evolve IT from a cost center into a strategic business partner — turning experience into intelligence, and intelligence into real impact. Built for CIOs, IT leaders, service delivery managers, ITSM and DEX owners, and digital workplace teams. **Average Rating:** 4.8/5.0 **Total Reviews:** 27 **How Do G2 Users Rate HappySignals Experience Management for IT?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind HappySignals Experience Management for IT?** - **Seller:** [HappySignals OY](https://www.g2.com/sellers/happysignals-oy) - **Company Website:** https://happysignals.com - **Year Founded:** 2014 - **HQ Location:** Helsinki, Southern Finland - **Twitter:** @HappySignalsLtd (570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7575309/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of HappySignals Experience Management for IT? **"[HappySignals - Delivering Deep Experience Insights with First-Class Onboarding](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535)"** **Rating:** 5.0/5.0 stars *— Adam N.* [Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535) --- **"[HappySignals lives up to their values!](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-9812151)"** **Rating:** 5.0/5.0 stars *— Zoe Elena M.* [Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-9812151) --- #### What Are G2 Users Discussing About HappySignals Experience Management for IT? - [What is HappySignals Experience Management for IT used for?](https://www.g2.com/discussions/what-is-happysignals-experience-management-for-it-used-for) ### 18. [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews) InsightVM is Rapid7’s vulnerability risk management offering that advances security through cross-department clarity, a deeper understanding of risk, and measurable progress. By informing and aligning technical teams, security teams can remediate vulnerabilities and build Security into the core of the organization. With InsightVM, security teams can: Gain Clarity Into Risk and Across Teams Better understand the risk in your modern environment so you can work in lockstep with technical teams. Extend Security’s Influence Align traditionally siloed teams and drive impact with the shared view and common language of InsightVM. See Shared Progress Take a proactive approach to security with tracking and metrics that create accountability and recognize progress. **Average Rating:** 4.4/5.0 **Total Reviews:** 69 **How Do G2 Users Rate InsightVM (Nexpose)?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind InsightVM (Nexpose)?** - **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7) - **Year Founded:** 2000 - **HQ Location:** Boston, MA - **Twitter:** @rapid7 (124,405 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,274 employees on LinkedIn®) - **Ownership:** NASDAQ:RPD **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Enterprise, 32% Mid-Market #### What Are InsightVM (Nexpose)'s Pros and Cons? **Pros:** - Automation (4 reviews) - Vulnerability Identification (4 reviews) - Asset Management (3 reviews) - Features (3 reviews) - Prioritization (3 reviews) **Cons:** - Complexity (3 reviews) - Performance Issues (2 reviews) - Resource Limitations (2 reviews) - Resource Management (2 reviews) - Time-Consuming (2 reviews) ### What Do G2 Reviewers Say About InsightVM (Nexpose)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of InsightVM, enabling efficient vulnerability management and streamlined security workflows. - Users value the **real-time visibility** InsightVM provides, enhancing continuous monitoring and immediate vulnerability detection. - Users find **asset management features** invaluable for tracking findings and categorizing assets by criticality and exposure. - Users appreciate the **clear, actionable risk scoring** of InsightVM, enjoying its live dashboards and effective asset management features. - Users value the **effective prioritization** features of InsightVM, ensuring focused risk management and enhanced asset security. **Cons:** - Users find the **complex setup** of InsightVM challenging, especially during initial configuration and maintenance efforts. - Users experience **performance issues** , with slow support and unwieldy administration affecting the effectiveness of InsightVM. - Users experience **resource limitations** with InsightVM, often facing high memory consumption that requires careful optimization. - Users face challenges with **resource management** due to high memory consumption, impacting the overall efficiency of InsightVM. - Users find the **time-consuming tasks** in InsightVM challenging, particularly with heavy scans and custom reporting adjustments. #### What Are Recent G2 Reviews of InsightVM (Nexpose)? **"[InsightVM’s Actionable Risk Scoring and Live Dashboards Impress](https://www.g2.com/survey_responses/insightvm-nexpose-review-11922296)"** **Rating:** 5.0/5.0 stars *— tali k.* [Read full review](https://www.g2.com/survey_responses/insightvm-nexpose-review-11922296) --- **"[Nexpose is an excellent tool that helps identify vulnerabilities.](https://www.g2.com/survey_responses/insightvm-nexpose-review-9779228)"** **Rating:** 5.0/5.0 stars *— Sagar U.* [Read full review](https://www.g2.com/survey_responses/insightvm-nexpose-review-9779228) --- #### What Are G2 Users Discussing About InsightVM (Nexpose)? - [What is InsightVM (Nexpose) used for?](https://www.g2.com/discussions/what-is-insightvm-nexpose-used-for) - 1 comment - [What is InsightVM?](https://www.g2.com/discussions/what-is-insightvm) - 1 comment - [What is nexpose InsightVM agent?](https://www.g2.com/discussions/what-is-nexpose-insightvm-agent) - [What is the difference between nexpose and InsightVM?](https://www.g2.com/discussions/what-is-the-difference-between-nexpose-and-insightvm) - [What can nexpose scan?](https://www.g2.com/discussions/what-can-nexpose-scan) ### 19. [HR WorkFlow for ServiceNow](https://www.g2.com/products/hr-workflow-for-servicenow/reviews) HR WorkFlow for ServiceNow is a comprehensive solution designed to streamline and automate human resources processes within organizations. By leveraging the robust capabilities of the ServiceNow platform, this product enhances employee experiences and boosts productivity through efficient digital workflows. Key Features and Functionality: - HR Service Delivery (HRSD): Manages HR requests and inquiries, facilitating seamless communication between employees and HR departments. - Onboarding and Offboarding Workflows: Automates the processes associated with employee entry and exit, ensuring timely and accurate completion of tasks. - Event and Company Activity Management: Organizes and tracks company events, enhancing employee engagement and participation. - Knowledge Base Integration: Provides a centralized repository for HR-related information, enabling employees to access necessary resources quickly. Primary Value and Solutions Provided: HR WorkFlow for ServiceNow addresses common challenges in HR management by digitizing and automating manual processes. This transformation reduces reliance on paper-based systems, minimizes errors, and accelerates task completion. Employees benefit from improved access to HR services and information, leading to higher satisfaction and engagement. HR departments experience increased efficiency, allowing them to focus on strategic initiatives rather than administrative tasks. Overall, the solution fosters a more agile and responsive HR environment, aligning with modern organizational needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 20 **How Do G2 Users Rate HR WorkFlow for ServiceNow?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind HR WorkFlow for ServiceNow?** - **Seller:** [Rococo Co Ltd](https://www.g2.com/sellers/rococo-co-ltd) - **Year Founded:** 1994 - **HQ Location:** 2-1-5 Nishi-Shinsaibashi Chuo-ku, Osaka - **LinkedIn® Page:** https://www.linkedin.com/company/rococo-co.-ltd./ (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 45% Mid-Market #### What Are HR WorkFlow for ServiceNow's Pros and Cons? **Pros:** - Automation (10 reviews) - Efficiency Optimization (6 reviews) - Ease of Use (4 reviews) - Easy Integrations (3 reviews) - Integrations (3 reviews) **Cons:** - Complexity (10 reviews) - Expensive (3 reviews) - Lack of Customization (3 reviews) - Learning Curve (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About HR WorkFlow for ServiceNow? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of HR WorkFlow for ServiceNow, streamlining HR processes and improving efficiency significantly. - Users value the **efficiency optimization** of HR WorkFlow, enhancing query management and streamlining HR processes effectively. - Users find the **ease of use** of HR WorkFlow for ServiceNow great, allowing direct updates without HR contact. - Users value the **easy integrations** of HR WorkFlow for ServiceNow, enhancing operational efficiency through seamless connectivity. - Users value the **seamless integrations** of HR WorkFlow for ServiceNow, enhancing operational efficiency across various platforms. **Cons:** - Users find the **complexity of the software** challenging, especially during initial setup and data management, impacting usability. - Users find the **costly subscription fees** challenging for small companies and note the complexity for newcomers. - Users find the **lack of customization** in HR WorkFlow for ServiceNow to be a significant barrier to effective use. - Users find the **steep learning curve** of HR WorkFlow challenging, requiring experienced ServiceNow professionals for effective use. - Users highlight the need for **better customer support** as a significant drawback of the HR WorkFlow for ServiceNow. #### What Are Recent G2 Reviews of HR WorkFlow for ServiceNow? **"[Service now recommendation for The HR work flow](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10763025)"** **Rating:** 4.0/5.0 stars *— Swamy j.* [Read full review](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10763025) --- **"[The best HR workflow tool](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10751991)"** **Rating:** 5.0/5.0 stars *— Hind H.* [Read full review](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10751991) --- ### 20. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 119 **How Do G2 Users Rate BigPanda?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 36% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **noise reduction and streamlined incident management** provided by BigPanda's alerting system. - Users value the **streamlined incident management** of BigPanda, enhancing efficiency by reducing noise and automating workflows. - Users value the **automation capabilities** of BigPanda, enhancing incident management and reducing operational noise. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows efficiently. - Users benefit from **streamlined incident management** in BigPanda, enhancing efficiency through noise reduction and workflow automation. #### What Are Recent G2 Reviews of BigPanda? **"[Effortless Incident Management with Real-Time Insights](https://www.g2.com/survey_responses/bigpanda-review-13064796)"** **Rating:** 4.5/5.0 stars *— Palak G.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13064796) --- **"[A Game-Changer for Alert Management](https://www.g2.com/survey_responses/bigpanda-review-13087122)"** **Rating:** 5.0/5.0 stars *— Edward T.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13087122) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### 21. [Celonis](https://www.g2.com/products/celonis/reviews) Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. **Average Rating:** 4.5/5.0 **Total Reviews:** 286 **How Do G2 Users Rate Celonis?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Celonis?** - **Seller:** [Celonis](https://www.g2.com/sellers/celonis) - **Company Website:** https://www.celonis.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Celonis (17,449 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3118913/ (3,848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Consultant, Analyst - **Top Industries:** Information Technology and Services, Oil & Energy - **Company Size:** 63% Enterprise, 20% Small-Business #### What Are Celonis's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Efficiency (17 reviews) - Insights (15 reviews) - User Interface (15 reviews) - Features (14 reviews) **Cons:** - Learning Curve (15 reviews) - Complexity (13 reviews) - Missing Features (10 reviews) - Limited Features (9 reviews) - Slow Performance (8 reviews) ### What Do G2 Reviewers Say About Celonis? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly environment** of Celonis, making complex data accessible to all team members. - Users appreciate the **exceptional efficiency** of Celonis, which enhances visibility and drives measurable improvements in processes. - Users value the **exceptional visibility** Celonis offers into processes, revealing inefficiencies and enabling actionable improvements. - Users commend the **user-friendly interface** of Celonis, appreciating its clear visualizations and smooth, enjoyable experience. - Users value the **user-friendly environment** of Celonis, which enables easy access and powerful analysis for all users. **Cons:** - Users find the **steep learning curve** of Celonis challenging, especially for beginners needing extensive training to fully utilize it. - Users find the **complexity** of Celonis in setup and interface to be overwhelming, especially for beginners. - Users experience **missing features** due to frequent licensing changes and a steep learning curve for the interface. - Users find the **limited features** of Celonis restrict usability and hinder effective data analysis and visualization. - Users experience **slow performance** at times, with occasional delays in application response and processing speeds. #### What Are Recent G2 Reviews of Celonis? **"[A complete toolset to build a real digital twin of the organization](https://www.g2.com/survey_responses/celonis-review-4528582)"** **Rating:** 5.0/5.0 stars *— Joaquim N.* [Read full review](https://www.g2.com/survey_responses/celonis-review-4528582) --- **"[Celonis process mining](https://www.g2.com/survey_responses/celonis-review-8129344)"** **Rating:** 5.0/5.0 stars *— Gulshan M.* [Read full review](https://www.g2.com/survey_responses/celonis-review-8129344) --- #### What Are G2 Users Discussing About Celonis? - [What is Celonis used for?](https://www.g2.com/discussions/what-is-celonis-used-for) - 1 comment - [How much does Celonis cost?](https://www.g2.com/discussions/how-much-does-celonis-cost) - 1 comment - [What is SAP Celonis?](https://www.g2.com/discussions/what-is-sap-celonis) - 2 comments - [What does Celonis do?](https://www.g2.com/discussions/what-does-celonis-do) - [What is Celonis software?](https://www.g2.com/discussions/what-is-celonis-software) - 1 comment ### 22. [AutomationEdge](https://www.g2.com/products/automationedge/reviews) AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic Process Automation, ETL, Machine Learning, integration and smart analytics to enable end-to-end workflows that go beyond RPA. AutomationEdge helps organizations automate not only mundane, repetitive, rule-based tasks but also complex, cross-functional tasks across the enterprise whether in the front office, middle office or back office. It also offers a library of reusable pre-built robots/adaptors at AutomationEdge Bot Store, to quicken the development cycle. The store includes pre-built automation for IT, HR, Finance, Accounting, Marketing, spreadsheet processing, ERP, CRM, AML, etc. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge is listed in all leading marketplaces including Salesforce AppExchange, BMC Marketplace, ServiceNow Store, Cherwell Marketplace, ZenDesk Marketplace and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate AutomationEdge?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 7.7/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 7.0/10 (Category avg: 8.8/10) **Who Is the Company Behind AutomationEdge?** - **Seller:** [AutomationEdge](https://www.g2.com/sellers/automationedge) - **Year Founded:** 2015 - **HQ Location:** Houston, Texas - **Twitter:** @AutomationEdge (422 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10390971/ (592 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 39% Enterprise #### What Are AutomationEdge's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (2 reviews) - Automation (1 reviews) - Bot Creation (1 reviews) - Ease of Learning (1 reviews) **Cons:** - Complexity (1 reviews) - Lack of Guidance (1 reviews) - Learning Curve (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About AutomationEdge? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of AutomationEdge, enabling effortless workflow automation without technical expertise. - Users appreciate the **intuitive interface** of AutomationEdge, enabling easy workflow automation without technical expertise. - Users love the **ease of automation** with AutomationEdge, finding it intuitive and effective for managing workflows. - Users value the **user-friendly bot creation** process of AutomationEdge, enjoying effortless workflow automation without technical expertise. - Users find AutomationEdge to be **user-friendly and quick to learn** , allowing for a smooth onboarding experience. **Cons:** - Users find the **complexity of initial setup** challenging, especially for beginners who may need guidance. - Users note a **lack of guidance** during initial setup, which can create challenges for beginners in complex workflows. - Users note a significant **learning curve** for complex workflows, often requiring guidance for beginners to navigate setup. - Users find a **steep learning curve** for complex workflows, requiring guidance to ensure smooth operation, especially for beginners. #### What Are Recent G2 Reviews of AutomationEdge? **"[Exceptionally User-Friendly and Effortless to Learn](https://www.g2.com/survey_responses/automationedge-review-11942306)"** **Rating:** 5.0/5.0 stars *— Courtney W.* [Read full review](https://www.g2.com/survey_responses/automationedge-review-11942306) --- **"[Effortless Workflow Automation with an Intuitive Interface](https://www.g2.com/survey_responses/automationedge-review-12081346)"** **Rating:** 4.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/automationedge-review-12081346) --- #### What Are G2 Users Discussing About AutomationEdge? - [What is AutomationEdge used for?](https://www.g2.com/discussions/what-is-automationedge-used-for) - 1 comment ### 23. [Form I-9 & E-Verify](https://www.g2.com/products/form-i-9-e-verify/reviews) Form I-9 Compliance, offered by First Advantage, is a cloud-based solution designed to streamline the employment eligibility verification process for organizations. By digitizing Form I-9 and integrating with E-Verify, it enables employers to efficiently manage and maintain compliance with federal regulations, reducing the risk of errors and penalties associated with manual processes. Key Features and Functionality: - Digital Accessibility: Complete Form I-9 and E-Verify processes remotely using tablets, smartphones, or laptops, facilitating seamless onboarding for remote hires. - Electronic Signatures: Utilize various methods for electronic signatures, including mouse, stylus, or finger (on touch-enabled devices), ensuring flexibility and ease of use. - Cloud-Based Platform: Access the system anytime, anywhere, without the need for on-premises infrastructure, enhancing operational efficiency. - Integration with E-Verify: Automatically submit employment eligibility information to the E-Verify system, ensuring compliance with federal requirements. - Audit Trails and Reporting: Maintain comprehensive records and generate reports to monitor compliance and facilitate audits. Primary Value and Solutions Provided: Form I-9 Compliance addresses the challenges associated with manual employment verification processes by offering a secure, efficient, and compliant digital solution. It reduces the time required to complete I-9 forms from days to minutes, minimizes errors through guided workflows, and ensures adherence to legal requirements. This solution is particularly beneficial for organizations with remote or distributed workforces, enabling consistent and reliable onboarding practices across various locations. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Form I-9 & E-Verify?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.6/10 (Category avg: 8.7/10) - **Value:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Form I-9 & E-Verify?** - **Seller:** [Form I-9 Compliance](https://www.g2.com/sellers/form-i-9-compliance) - **Year Founded:** 2004 - **HQ Location:** Newport Beach, CA - **Twitter:** @FormI9 (132 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/form-i-9-compliance-llc (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 56% Mid-Market, 33% Small-Business #### What Are Form I-9 & E-Verify's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (4 reviews) - Easy Access (1 reviews) - Efficiency Optimization (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Complexity (2 reviews) - Lack of Customization (2 reviews) - Small Business Exclusion (2 reviews) - Technical Issues (2 reviews) - Security Vulnerabilities (1 reviews) ### What Do G2 Reviewers Say About Form I-9 & E-Verify? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Form I-9 & E-Verify, facilitating quick and straightforward onboarding processes. - Users value the **quick and responsive customer support** of I-9 & E-Verify for seamless document verification. - Users appreciate the **easy access** of Form I-9 & E-Verify, simplifying onboarding with quick and straightforward processes. - Users value the **efficiency optimization** of Form I-9 & E-Verify, enabling a swift verification process. - Users appreciate the **navigation ease** of Form I-9 & E-Verify, allowing for quick onboarding and fast results. **Cons:** - Users find the process **slow and complex** , often requiring extensive training and causing additional red tape. - Users find the **lack of customization** limits their ability to tailor workflows and templates to their needs. - Users face **initial setup challenges** and frequent errors with Form I-9 & E-Verify, impacting small businesses significantly. - Users experience **technical issues** with Form I-9 & E-Verify, including freezing and difficulty in accurate completion. - Users experience **security vulnerabilities** with Form I-9 & E-Verify that complicate the hiring process instead of simplifying it. #### What Are Recent G2 Reviews of Form I-9 & E-Verify? **"[Speeds Up Candidate Onboarding](https://www.g2.com/survey_responses/form-i-9-e-verify-review-12607507)"** **Rating:** 4.5/5.0 stars *— Lisa v.* [Read full review](https://www.g2.com/survey_responses/form-i-9-e-verify-review-12607507) --- **"[Form I-9 & E-Verify - Useful](https://www.g2.com/survey_responses/form-i-9-e-verify-review-10780529)"** **Rating:** 4.5/5.0 stars *— Mohit C.* [Read full review](https://www.g2.com/survey_responses/form-i-9-e-verify-review-10780529) --- #### What Are G2 Users Discussing About Form I-9 & E-Verify? - [What is Form I-9 & E-Verify used for?](https://www.g2.com/discussions/what-is-form-i-9-e-verify-used-for) - 1 comment ### 24. [Trello Integration](https://www.g2.com/products/trello-integration/reviews) The Trello Integration for ServiceNow enables seamless synchronization between ServiceNow records and Trello boards, facilitating efficient collaboration and project management. This integration allows users to create and update Trello boards and cards directly from ServiceNow releases and stories, ensuring that both platforms remain aligned in real-time. Key Features and Functionality: - Bi-Directional Synchronization: Automatically syncs data between ServiceNow and Trello, allowing for the creation and updating of Trello boards from ServiceNow releases, and vice versa. - Card Management: Enables the creation and updating of Trello cards from ServiceNow stories, ensuring that task details are consistently reflected across both platforms. - Real-Time Updates: Ensures that any changes made in ServiceNow are immediately reflected in Trello, and vice versa, maintaining up-to-date information across both systems. Primary Value and User Benefits: This integration streamlines workflows by bridging the gap between ServiceNow's IT service management capabilities and Trello's project management tools. It eliminates the need for manual data entry and reduces the risk of discrepancies between platforms, enhancing team collaboration and productivity. By keeping records synchronized, teams can focus on their tasks without worrying about data consistency, leading to more efficient project execution and improved service delivery. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Trello Integration?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Trello Integration?** - **Seller:** [Evergreen Systems](https://www.g2.com/sellers/evergreen-systems) - **Year Founded:** 1979 - **HQ Location:** Seattle, Washington - **LinkedIn® Page:** https://www.linkedin.com/company/evergreen-power-systems-inc- (38 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 27% Mid-Market #### What Are Trello Integration's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Implementation Ease (1 reviews) - Productivity Improvement (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Trello Integration? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation capabilities** of Trello Integration, enhancing efficiency and improving team collaboration effortlessly. - Users value the **enhanced communication** Trello facilitates among teams, significantly improving workflow efficiency and tracking. - Users find Trello Integration to be **extremely easy to use** , streamlining processes and enhancing team communication effectively. - Users highlight the **excellent implementation ease** of Trello Integration, enhancing team collaboration and productivity effectively. - Users value the **productivity improvement** from Trello Integration, enhancing team collaboration and streamlining workflows effectively. **Cons:** - Users report **integration issues** with Trello and Teams, though often attributed to internal IT configurations. #### What Are Recent G2 Reviews of Trello Integration? **"[Trello great for organizing and keeping remote and on site employees insync](https://www.g2.com/survey_responses/trello-integration-review-11760580)"** **Rating:** 5.0/5.0 stars *— Kathy F.* [Read full review](https://www.g2.com/survey_responses/trello-integration-review-11760580) --- **"[Trello is best for small task management](https://www.g2.com/survey_responses/trello-integration-review-9702096)"** **Rating:** 5.0/5.0 stars *— Khan M.* [Read full review](https://www.g2.com/survey_responses/trello-integration-review-9702096) --- #### What Are G2 Users Discussing About Trello Integration? - [What are the benefits of using Trello?](https://www.g2.com/discussions/trello-integration-what-are-the-benefits-of-using-trello) - [What are the benefits of using Trello?](https://www.g2.com/discussions/what-are-the-benefits-of-using-trello) - [Does trello integrate with things?](https://www.g2.com/discussions/does-trello-integrate-with-things) - [What does trello software do?](https://www.g2.com/discussions/what-does-trello-software-do) - [What are features of trello?](https://www.g2.com/discussions/what-are-features-of-trello) ### 25. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 197 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.7/10) - **Value:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (4 reviews) - Remote Support (4 reviews) - Remote Control (3 reviews) - Customer Support (2 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users find LogMeIn Rescue to be **extremely easy to use** , enabling effortless remote access and problem-solving. - Users find LogMeIn Rescue's **remote access capability** effective and essential for seamless IT support from anywhere. - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue, enabling seamless IT support from anywhere. - Users value the **ease of remote control** to quickly resolve issues without needing physical interaction. - Users value the **excellent customer support** which simplifies issue resolution through easy remote access and control. **Cons:** - Users find LogMeIn Rescue **quite expensive** compared to other remote software, lacking the desired features for the price. - Users feel the **feature limitations** of LogMeIn Rescue do not justify its price, lacking essential functionalities. - Users feel LogMeIn Rescue has **limited features** for its price, falling short compared to competitors. - Users report frequent **ticketing issues** and insufficient support, making account management frustrating and time-consuming. - Users are frustrated by **frequent crashes and inadequate customer support** , complicating account management across multiple portals. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ## What Is ServiceNow Marketplace Apps? [Marketplace Apps](https://www.g2.com/categories/marketplace-apps) ## What Software Categories Are Similar to ServiceNow Marketplace Apps? - [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) - [IT Alerting Software](https://www.g2.com/categories/it-alerting) - [AIOps Tools](https://www.g2.com/categories/aiops-platforms)