AutomationEdge Reviews & Product Details

AutomationEdge Overview

What is AutomationEdge?

AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, ETL, Machine Learning, integration and smart analytics to enable end-to-end workflows that go beyond RPA. AutomationEdge helps organizations automate not only mundane, repetitive, rule-based tasks but also complex, cross-functional tasks across the enterprise whether in the front office, middle office or back office. It also offers a library of reusable pre-built robots/adaptors at AutomationEdge Bot Store, to quicken the development cycle. The store includes pre-built automation for IT, HR, Finance, Accounting, Marketing, spreadsheet processing, ERP, CRM, AML, etc. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge is listed in all leading marketplaces including Salesforce AppExchange, BMC Marketplace, ServiceNow Store, Cherwell Marketplace, ZenDesk Marketplace and more.

AutomationEdge Details
Website
Discussions
AutomationEdge Community
Languages Supported
German, English, French, Spanish
Product Description

AutomationEdge is an Intelligent Robotic Process Automation product which comes bundled with key essential technologies for automation of front office, middle office, back office and IT operations.

Seller Details
Seller
AutomationEdge
Company Website
Year Founded
2015
HQ Location
Houston, TX
Twitter
@AutomationEdge
319 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Rahul W.
RW
Overview Provided by:
Rahul Wandile
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AutomationEdge Reviews

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Varun K.
VK
Senior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is really easy to deploy and is very user friendly. Secondly, it has many features and one can automate messaging, UI etc. Even though it is resource intensive, it also has cloud features if you don't have a high end PC. Review collected by and hosted on G2.com.

What do you dislike?

It's OCR behaves unexpectedly and is not very reliable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for automatic tasks you should really consider this software(atleast use its trial). It really saved our company a lot of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is helping us to automate a lot of mundane tasks and thereby helping our company to save time and resources. Review collected by and hosted on G2.com.

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MS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Best Automation tool for automating repetitive task

Best Automation tool for integrate with different application

Tools works on digital workforce on AI and ML

It support for API interface

We can automate of business application like CRM, Salesforce etc Review collected by and hosted on G2.com.

What do you dislike?

UI can be better

It should be support to work with unstructured document.

Analysis tool can be added Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very simple and best tool to automate on various application ,so productive will be more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Process automation on various application which are repetitive in day today work.

As process is automated, productive is more and work are process with out any problem. Review collected by and hosted on G2.com.

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CP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

1. Best browser with more security

2. Cookeis and credential are enabled with prompting

3. Best browser support in multiple RPA tool

4. More popup blocked facility

5. Best browser for supporting web application

6. Another best Microsoft browser Review collected by and hosted on G2.com.

What do you dislike?

interface can be make better

The Setting in Edge is open up as the pop bar which could be a problem if you’re working on sometime and the hlaf page is hidden with settings Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Another Microsoft web browser Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. used as default browser in various automation anywhere tool and uipath tool. Review collected by and hosted on G2.com.

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Felipe L.
FL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

facilidade para programar os processos torna muito rápida o desenvolvimentos dos mesmos Review collected by and hosted on G2.com.

What do you dislike?

Acredito que tenha pouco material de apoio para entender como os step's funcionam. Muitas das vezes temos que ir fuçando e entendendo na raça Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Estou tendo problemas quando uso step de desktop, pois quando executo sempre da acesso negado! Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of use, support services and the ability to create workflows. Review collected by and hosted on G2.com.

What do you dislike?

I think there should be some more out of the box feature for Gsuite. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Is a good fit for Companies wanting to create their Bot Farm of Robotic Employees. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are creating new services in our environment due to the RPA approach Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best about this is we have saved a lots of cost using this. The manual interaction in minimized and this saved our cost. Not only cost but also the time required got minimized and also the workflow become bug free as a result the insigts and completion rate is high Review collected by and hosted on G2.com.

What do you dislike?

The overall costing of the application is very high and can be minimized. The integration of the application is not that easy and takes more time so this area for improvement. The new features and use of AI will add more clients to the portfolio Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I personally recommend using this platform for automation of tasks and process and back office and front office workflows. We are used this and got lots of benefits from this and happy customers of this platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The cost and resources got saved and process got automated. The process are completed faster and this saving our time. So we are excited to automate many more process and use this platform for longer period of time Review collected by and hosted on G2.com.

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VB
Head- Global Solution Consulting
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of use with workflow creation, It provides a grab and drop functionality which requires zero coding and doesn't require one to be a technical expert or a coder Review collected by and hosted on G2.com.

What do you dislike?

Chatbot and AI framework needs to improve and should be able to integrate with other Cloud based ITSM tools as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a very versatile tool with lots of ready connectors to various applications, and business tools. Leverage the AutomationEdge by not only automating IT processes from your ITSM tool but also for automating business processes especially in areas of HR, Insurance, Finance etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We started with IT automation with use cases like ID creation, password reset, access provision, software install and uninstall to IT process automation like employee on boarding-de boarding, change of roles and access levels, License metering and consumption reports etc. We then proceeded to automate business process like, Salary processing, compensation processing, risk assessment etc. we have reduced the time to answer queries from 2 days down to one hour, Mean Time to fulfill a request has come down to 5 minutes (except IT hardware provisioning which is manual and not comes under AE) The overall business benefit realized is that efficiency of the over all delivery has increased by more than 30% as against the previous delivery mechanism, our C-SAT has increased from 8.2 to 9.1 in past 6 months ever since we have implemented AutomationEdge in our environment. Review collected by and hosted on G2.com.

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MT
This program is great!
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It has a significantly strong Robotic process (what they advertise for). Exactly what we need regarding the future of automation and solution provider.

Nothing new, but the easy-to-use tool of the AutomationEdge can automate the simplest task with less work. Have great expectations in this. Review collected by and hosted on G2.com.

What do you dislike?

Perhaps the only thing that is being difficult, is the bot scheduling. The interface, even being friendly and simple, could have a little bit more options in customization and implementation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Using AutomationEdge, you can save precious time programming and automating simple (or even complex) tasks. Simple and easy-to-use interface.

Time and complexity is the way to go with AutomationEdge Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now, having less work to develope automations process, in order to automate simple, mundane tasks.

Also, saving precious time, that can be used to do other things, and no more extra hours of work. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

it has the support of lots of external plugins and almost all scripting languages Review collected by and hosted on G2.com.

What do you dislike?

it is not user-friendly and it has very complicated ways to perform simple things Review collected by and hosted on G2.com.

Recommendations to others considering the product:

learn and explore it wisely before you use ..need to always stay connected with support Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

making some POCs for clients Review collected by and hosted on G2.com.

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IC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

AutomationEdge team understood the process well and implemented the solution without much hassle. They stick to the timeline and completed the project on time. Review collected by and hosted on G2.com.

What do you dislike?

Not as such. As AutomationEdge was able to fullfill our requirement in automating Salesforce process and password reset process seamlessly, we didn't face any issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a driven team with good quality product, you can go for AutomationEdge. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Salesforce duplicate lead automation

Password reset in Remedyforce

Automating these processes has helped us reduce the TAT by 80% and 100% data availability in Salesforce. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Fastest spreadsheet processing, no coding required, ready bots RPA tool. Used for automating Both ITPA and RPA processes using AutomationEdge. AutomationEdge provide F3 RPA bot which we can use the tool live for free. This gives confidance to go further with this tool. Review collected by and hosted on G2.com.

What do you dislike?

None at all. Its a very good and valueable tool with having all the features which we require. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

AutomationEdge is fastest tool for RPA and ITPA. This is very flexible and easy to use as there are various ready bots are available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With AutomationEdge, the backend and frontend processes are automated which increases speed, reduces error and increase efficiency and productivity. We benefited not only in terms of revenue generation but also increase customer experience Review collected by and hosted on G2.com.

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II
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Option to customize based on business rules Review collected by and hosted on G2.com.

What do you dislike?

Limitations with scheduling and instructure support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automating business processes that are currently performed manually by contact center associates Review collected by and hosted on G2.com.

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AutomationEdge User Ratings

7.7
Ease of Use
Business Process Management Average: 8.5
8.5
Quality of Support
Business Process Management Average: 8.8
9.7
Ease of Setup
Business Process Management Average: 8.4
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