HappySignals Experience Management for IT Reviews & Product Details

The platform is very intuitively to use and updates are regularly shared via newsletter. The HappySignals team is very responsive, helpful and happy!

Suggestions are welcomed and solutions are found together, it is clear that HappySignals values a good relationship with their customer base.

Additionally, HappySignals ensures to keep their knowledge base up to date and regularly updates helpful videos, podcasts, and other useful media. Review collected by and hosted on G2.com.

I do not see a downside from the HappySignals side. Experience Management is a great practise and HappySignals allows IT personnel to execute it well. Review collected by and hosted on G2.com.

Solution that helps ITSM tool gather and interpretate large amount of quality customer experience data. The data this tool gathers allows IT Teams to quickly identify positive and negative feedback from the end user, which really helps IT to prioritise key improvements. Review collected by and hosted on G2.com.

If your serious about understanding how end users view IT, then I see no real downside of HappySgnals. Review collected by and hosted on G2.com.

The straightforward approach combined with a genuine interest in their customer's needs. Always supporting customers through the CX journey to ensure the customer has maximum benefit.

No sales pressure; it is a refreshing experience and engaging environment when working with the Happy Signals team; no promises, just a genuine need to understand where they can make a difference for their users.

The calm Finnish approach makes the work very engaging, relaxed yet productive.

An extremely knowledgeable team makes this a great experience.

More Smiles, time well spent. Review collected by and hosted on G2.com.

I have yet to find one thing I dislike about Happy Signals; they are genuinely interested in me and my business.

I will know more in the coming months yet doubt there will be anything to report! Review collected by and hosted on G2.com.

This is a great tool that makes it easy for people to provide feedback so resource rates can be higher than industry norms. The data available in the HappySignals portal is then very easy to filter and manipulate to be able to determine insights and from which actions for improvements in service experience and the experience of using technology provided by IT functions. Review collected by and hosted on G2.com.

There is nothing to dislike in the tool. Review collected by and hosted on G2.com.

I am a sucker for data driven decisions. Happy Signals enables you to link user feedback to each support ticket. The value of this is that all the metadata from the ticket is directly relatable to the user feedback. As user feedback is harvested the statistics highlight not only if users are happy but WHY they are happy and WHY they are unhappy, as the case might be.

An example: Users using Service A are significantly less happy than the users of other services. What might be the root cause(s)? Ah, look, these unhappy users are using predominantly using email as the support channel instead of the other channels such as the service portal of phone. Furthermore these unhappy users's tickets are passing significantly more steps (reassignments) than the average. Ah, could it be that tickets generated from mail are not categorized correctly, leadning to bouncing tickets, increased resolution time and below par user service? This jypothesis is worth testing, and improvements are relatively easy to implement. Thank you, Happy Signals, for directing our improvement efforts in the direction that actually matter instead of us using our assumptions as we have done in the past. Review collected by and hosted on G2.com.

It would be nice if the product out-of-the-box had a feature to give us a day-to-day view of the survey response rate Review collected by and hosted on G2.com.

Standard solution that means very fast implementation time and a great dashboard. The best feature is that you get true input into your customer satisfaction and can through the benchmark with other HappySignals customers compare your results. Review collected by and hosted on G2.com.

This is a standard niche product with limited options to customize the product. This is in my mind a strength but it could be a experienced as challenge for other customers. Review collected by and hosted on G2.com.

Its a very simple to use, intuitive yet powerful solution with great analytics dashboards that gives you the utmost visibility of how users are experiencing your services, what they like, dislike and even how your services are impacting their productivity. Something that traditional SLA and other metrics can never tell! On top or it, its a plug and play solution that can be up and running within days. Review collected by and hosted on G2.com.

Actually nothing that one would dislike about HappySignals but if I have to be critical, some predictive analytics would be great to add. Review collected by and hosted on G2.com.

The overall solution is user friendly, easy on the eye and quite intuitive. I particularly appreciate to be able to visualize all comments or feedback without a comment to be able to better understand what may have caused the dissatisfaction and draw action plan from there.

Beyond the product, I really also appreciate the relationship built with the HappySignals crew: Professional, available, knowledgeable, pleasant. It is really a refreshing experience! Review collected by and hosted on G2.com.

There is nothing really that I dislike. There is only one small area for improvement that could be looked in: The Livescreen functionalities display in some instances data over a 12 weeks period and in other instances data over a 4 weeks period. To make it more consistent the same time span should be considered as I know for a fact that if I was to use it that would be the first feedback that I will hear ( discrepancies over the time used for displaying data). But not a big deal really just a small thing that could be considered if technically possible Review collected by and hosted on G2.com.

The flexibility of the tool and the insights that you can get. The team behind it is also fantastic. They really to understand your perspective and to maximize the output of the tool based on your needs and requierments.

The tool itself offers a lot of insights and it can also bring you some other perspectives that you might have not thought about.

I recommend it if you really want to work on the enablement of your workforce by removing the day 2 day irritators that the employees have. Review collected by and hosted on G2.com.

Maybe a mobile app could be interesting but this is not really something that I dislike but more something that personally would help me. Review collected by and hosted on G2.com.

The surveys are user friendly and the analytics have a very straight forward approach.

Easy and quick access to filtered data by Teams/Location or others

The factors are a great quick view of the main pain points VS gain points. Review collected by and hosted on G2.com.

It could use a bit more integration with Jira, when it comes to widgets, ways to share/schedule reports. Review collected by and hosted on G2.com.