# Chatbot Reviews **Vendor:** TESM Ltd **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.5/5.0 **Total Reviews:** 13 ## About Chatbot Chatbot is an intelligent assistant that strengthens end-user experience by handling standard requests from users, to reduce your service desk and HR departments’ ticket flow. It can handle password resets, status updates and outage triage. ## Chatbot Pros & Cons **What users like:** - Users appreciate the **easy integrations** with ServiceNow workflows, enhancing its usability and effectiveness for various requests. (5 reviews) - Users appreciate the **24/7 customer support** of the Chatbot, enhancing their overall engagement and assistance experience. (2 reviews) - Users value the **24/7 availability** of the Chatbot, which ensures quick resolutions and lessens agent workload. (2 reviews) - Users appreciate the **user-friendly interface** of the Servicenow Chatbot, enabling quick access to answers and support. (2 reviews) - Users value the **quick chatbot automation** setup, enhanced by advanced AI for relevant content suggestions. (1 reviews) - Innovation (1 reviews) - Integrations (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Users find **customization and complex queries** in Chatbot challenging, often needing human intervention for effective use. (1 reviews) - Users face challenges with **complex reporting** , as customization demands significant technical expertise and human intervention for queries. (1 reviews) - Users find the **lack of customization** in Chatbot limits functionality, necessitating human intervention for complex queries. (1 reviews) ## Chatbot Reviews ### 1. 24/7 chat assistance for enhanced customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Tapishnu S. | Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Chatbot?** Chatbot is available 24/7, thus ensuring chatbot services outside business hours. It provides faster resolution of L1 queries compared to human agents and also reduces their workload so that they can focus on complex issues. **What do you dislike about Chatbot?** Chatbot has limited predefined workflows with complex queries requiring intervention from human agents. Customization of chatbots is complex and requires development expertise of engineers. **What problems is Chatbot solving and how is that benefiting you?** As a Business Consultant, I often recommend Chatbot to clients who are already using Service Now portal and here is how Chatbot is benefiting my clients: 1. Earlier customers had a long wait time to get their IT and HR queries resolved. With Service Now Chatbot, customers get instant or faster issue resolution chat support. 2. Higher volumes of repetitive queries are easily handled by Chatbot allowing human agents to focus on complex queries. 3. With human agents, 24/7 chat support was not possible for customers. But, with ServiceNow Chatbot, customers from all geographies can get instant query resolution support. ### 2. Amazing experience for Advanced Chatbot Solution for My Website **Rating:** 4.5/5.0 stars **Reviewed by:** Mayra S. | Event Tech Specialist, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Chatbot?** It provides the basic chatbot solution for any website in minutes. I liked its advanced AI integration to analysis website content and provide relevant options to include in chatbot automation. **What do you dislike about Chatbot?** It must have more features like social media integrations and more information about viisitors on the website. **What problems is Chatbot solving and how is that benefiting you?** Chatbot proivdes all relevant infomration of the website to the visitors in seconds. It also helped me to organise my website important pages. its Ai integration is very helpful to manage Live Chat option. ### 3. A Helpful chatbot for quick support **Rating:** 5.0/5.0 stars **Reviewed by:** Pratik p. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Chatbot?** The servicenow chatbot is very easy to set up and use. it helps user to get answers very quickly. It is very easy to integrate with the servicenow workflows which makes it more useful. it can handle common IT and HR related requests well. **What do you dislike about Chatbot?** Chatbot provides generic response sometime which can be imrove more. **What problems is Chatbot solving and how is that benefiting you?** The servicenow chatbot helps to automate IT and HR support by handling all the common queries like password reset, FAQ releted queries etc. ### 4. Chatbot assisted me with gaining information about customers prior to conversing **Rating:** 4.0/5.0 stars **Reviewed by:** Caitlin D. | Nursing Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Chatbot?** I like that it is a great way to keep a customer engaged and gain useful information prior to starting a conversation with them myself. **What do you dislike about Chatbot?** Depending on the way a customer phrases their question, chatbot may not be able to always respond in the most helpful of ways and can escalate customers frustrations at times. **What problems is Chatbot solving and how is that benefiting you?** It is greeting customers in chat and gaining info about the customers issues prior to being forwarded to me to solve the issue ### 5. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Dynasty K. | Administrative Assistant, Primary/Secondary Education, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Chatbot?** I like that the AI Chatbot interface is user friendly. I like that there is 24/7 support too. I have used it returning items on different shopping sites that I order from. **What do you dislike about Chatbot?** Sometimes the AI responses are kind of too general. But that is when the Live Chat person steps in to take over. **What problems is Chatbot solving and how is that benefiting you?** Chatbot is solving customer to seller questions in a timely manner. It can answer general questions using AI technology. ### 6. It is a good option for managing customers **Rating:** 4.5/5.0 stars **Reviewed by:** Simran G. | TL, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about Chatbot?** Chatbots comes up with different types of agents to handle different stuffs. It provides seamless integration with other messaging applications. It got multilingual support. **What do you dislike about Chatbot?** There is no such dislikes about Chatbot. It works fine. **What problems is Chatbot solving and how is that benefiting you?** Chatbot by ServiceNow is a software which provides different ai agents which are capable enough to answer queries of customer as well as employees. ### 7. Nice software for designing bots **Rating:** 4.5/5.0 stars **Reviewed by:** Shinni G. | TL, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Chatbot?** Chatbot by ServiceNow can help us making bots with minimal or even no knowledge of coding. It seamlessly integrates the bots with other third party messaging services. **What do you dislike about Chatbot?** There is no major issue with the chatbot software. It works fine. **What problems is Chatbot solving and how is that benefiting you?** Chatbot by ServiceNow is a software used to develop multilingual chatbots which can help in assisting customers. ### 8. Nice software for creating chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Pooja G. | SDE, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Chatbot?** Chatbot by ServiceNow proves to be a wonderful tool for developing multilingual chatbots in very small period of time. The integration with other applications is also quite smooth. **What do you dislike about Chatbot?** There is nothing to be disliked about Chatbot. **What problems is Chatbot solving and how is that benefiting you?** Chatbot by ServiceNow is a software used for creating multilingual chatbots in just a few clicks. ### 9. Quick Interation with Customer using of Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Arun K. | Quality Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Chatbot?** User Experience and Responding the content back are very quickly **What do you dislike about Chatbot?** Cant able to configure the chatbots by users some in websites **What problems is Chatbot solving and how is that benefiting you?** Collecting the Information of End users and able to solve their issue in quickly ### 10. great experience with chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Chatbot?** helps us bridge the gap between AI and customer service, efficiently streamlining our service **What do you dislike about Chatbot?** AI responses can be a little telling sometimes (clearly AI) **What problems is Chatbot solving and how is that benefiting you?** Quickly and efficiently responding to customer queries through AI responses ### 11. THE BEST CHATBOT ONLINE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Chatbot?** Is the best tool for answering your customers at any time. We use it to answer customers in holidays, at night and any time we cant have an person answering. User further to collect customer information as email, phone number and this is the way we create leads at any time. **What do you dislike about Chatbot?** It is very simple, but to use it at 100% you made neet tu complete the training. Maybe if they have a video tutorial should be better. In spanish or other languages too. It would be excellent if they have a whatsapp version. **Recommendations to others considering Chatbot:** Take the full training, it worth 100% **What problems is Chatbot solving and how is that benefiting you?** If your ecommerce needs to be online 24-7, then you need a chatbot to connect at any time. Using chatbot we can answer customers at night, on holidays or any time. Its always available to work! ### 12. Chatbot -Quick resolution to common question **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2021 **What do you like best about Chatbot?** I like the chatbot as it is very useful to help users quickly resolve a common question or frequently asked questions. It responds to users' questions with accurate to near-immediate responses, which allows them to solve the issue, and it is very as well. User needs to chat their question to the chatbot message window, and the chatbot will immediately respond to that. **What do you dislike about Chatbot?** As chatbot uses natural language processing and has predefined text answers so sometimes, it doesn't have the exact response to the user's query. **Recommendations to others considering Chatbot:** I would suggest using Chatbot to companies that are using ServiceNow to reduce the human effort for common questions as Chatbot is the best tool to solve those questions in an interactive way. **What problems is Chatbot solving and how is that benefiting you?** It helps save costs as humans can work on other tasks rather than providing support to common questions, which chatbot can help with. It increases customer engagement as well. ### 13. Cognitive Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Neha A. | Senior Developer - Cognitive AI, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Chatbot?** I like quick responsive answers based on NLP training and conversational ai. **What do you dislike about Chatbot?** Stuck in a loop, giving wrong answers as per incorrect training or Dialogflow **What problems is Chatbot solving and how is that benefiting you?** I have been developing and working on chatbots capable of providing solutions in their respective domains (IT, HR, Retail, Health, Banking, etc.) and customer-environment specific. Also has experience with conversational modeling using Natural Language Processing and Machine Learning, building on bots, and working in a development and integration environment. ## Chatbot Discussions - [Is there any free chatbot?](https://www.g2.com/discussions/is-there-any-free-chatbot) - [Who has the best chatbot?](https://www.g2.com/discussions/who-has-the-best-chatbot) - [Which software is used for chatbot?](https://www.g2.com/discussions/which-software-is-used-for-chatbot) - [What is the best chatbot software?](https://www.g2.com/discussions/what-is-the-best-chatbot-software) - [View Chatbot pricing details and edition comparison](https://www.g2.com/products/tesm-ltd-chatbot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A34%3A39+-0500&secure%5Bsession_id%5D=06549515-8688-4ca4-8a59-9a9bcd39da50&secure%5Btoken%5D=a15698af7ab0d744509e0aa16cd2d841a09c0714d2f6fcb3cafd89da8ce90e20&format=llm_user) ## Chatbot Features **ServiceNow Apps** - ServiceNow Integration - Value **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance