---
title: Chatbot Reviews
meta_title: 'Chatbot Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 13 reviews by the users' company size, role or industry to
  find out how Chatbot works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 13
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# Chatbot Reviews
**Vendor:** TESM Ltd  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 13
## About Chatbot
Chatbot is an intelligent assistant that strengthens end-user experience by handling standard requests from users, to reduce your service desk and HR departments’ ticket flow. It can handle password resets, status updates and outage triage.



## Chatbot Pros & Cons
**What users like:**

- Users appreciate the **easy integrations** of Chatbot, allowing for seamless connectivity with various applications and services. (5 reviews)
- Users appreciate the **24/7 customer support** provided by the Chatbot, enhancing user engagement and satisfaction. (2 reviews)
- Users appreciate the **24/7 availability** of the Chatbot, ensuring quick resolutions and reduced workload for agents. (2 reviews)
- Users find the **user-friendly interface** of the ServiceNow chatbot beneficial for quick and efficient responses. (2 reviews)
- Users appreciate the **quick setup for chatbot automation** , enhancing their website with advanced AI integration in minutes. (1 reviews)
- Innovation (1 reviews)
- Integrations (1 reviews)
- Setup Ease (1 reviews)

**What users dislike:**

- Users face **complexity in customization** of chatbots, often needing human intervention for intricate queries and workflows. (1 reviews)
- Users find the **complex reporting** of Chatbot challenging, often necessitating human intervention for intricate queries. (1 reviews)
- Users find the **lack of customization** in Chatbot frustrating, as it limits flexibility and complicates complex queries. (1 reviews)


## Chatbot Discussions
  - [Is there any free chatbot?](https://www.g2.com/discussions/is-there-any-free-chatbot)
  - [Who has the best chatbot?](https://www.g2.com/discussions/who-has-the-best-chatbot)
  - [Which software is used for chatbot?](https://www.g2.com/discussions/which-software-is-used-for-chatbot)
  - [What is the best chatbot software?](https://www.g2.com/discussions/what-is-the-best-chatbot-software)

- [View Chatbot pricing details and edition comparison](https://www.g2.com/products/tesm-ltd-chatbot/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-15+17%3A57%3A22+-0500&secure%5Bsession_id%5D=19eb855b-44aa-4b31-b170-800943815c6b&secure%5Btoken%5D=da98df779ba0080c0a64d83086457ad8307f665202d297529846995d76b3d8c6&format=llm_user)

## Chatbot Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

## Top Chatbot Alternatives
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,048 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)
  - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)