--- title: Microsoft Teams Connector Reviews meta_title: 'Microsoft Teams Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Microsoft Teams Connector works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 14 scale: '5' date_modified: '2026-05-05' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Microsoft Teams Connector Reviews **Vendor:** Do IT Wise **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.5/5.0 **Total Reviews:** 14 ## About Microsoft Teams Connector The Microsoft Teams Connector is a robust integration solution that seamlessly bridges ServiceNow with Microsoft Teams, enhancing collaboration and streamlining workflows within organizations. By embedding ServiceNow's capabilities directly into the Teams environment, this connector enables users to manage incidents, changes, and service requests without leaving their preferred communication platform. Key Features and Functionality: - Virtual Agent Integration: Deploy ServiceNow's Virtual Agent within Microsoft Teams to provide automated, conversational support, facilitating quick issue resolution and reducing the workload on IT staff. - Incident and Change Management: Create, update, and track incidents and change requests directly from Teams, ensuring efficient handling of IT service management tasks. - Approval Workflows: Integrate approval processes, allowing users to review and approve requests within Teams, thereby accelerating decision-making and maintaining workflow continuity. - Meeting Extensions: Enhance collaboration by scheduling and managing meetings related to ServiceNow tasks, ensuring all stakeholders are aligned and informed. - Notifications and Alerts: Receive real-time notifications about service updates, incidents, and other critical information within Teams channels, keeping teams informed and responsive. Primary Value and User Benefits: The Microsoft Teams Connector addresses the challenge of disjointed workflows by integrating ServiceNow's powerful service management capabilities into the collaborative environment of Microsoft Teams. This integration reduces context switching, enhances communication, and accelerates response times to incidents and service requests. By providing a unified platform for collaboration and service management, organizations can improve operational efficiency, foster better team collaboration, and deliver a more responsive IT service experience. ## Microsoft Teams Connector Reviews ### 1. Personal experience about Microsoft Teams Connector **Rating:** 5.0/5.0 stars **Reviewed by:** Appala Sreekanth C. | AM-Talent Acquisition , Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Microsoft Teams Connector?** Am currently using Microsoft Teams Connector in our organisation. We have noticed one thing particularly, that is ease of use and faster accessibility **What do you dislike about Microsoft Teams Connector?** I haven't noticed any flaws since we are using this product from past 6months **What problems is Microsoft Teams Connector solving and how is that benefiting you?** It will be helpful to perform effective task with optimal use of resources and gives good results ### 2. Microsoft Teams Connector Review **Rating:** 4.0/5.0 stars **Reviewed by:** Roopa S. | Senior QA Automation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 ### 3. repeatable tasks made easy **Rating:** 4.5/5.0 stars **Reviewed by:** George A. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Microsoft Teams Connector?** It helps me automate tedious tasks I ha to repeat several times daily, weekly or even quarterly. This way I just create, test and save, and I can trust they will work, whether I remember them or not. This actually frees my hands abitmore to donors important tasks and get some heavy lifting done without having to worry about the small things that, even though are important, just waste your time. **What do you dislike about Microsoft Teams Connector?** Help is a bit scarce regarding some stuff I need to be done. And while there are a ton of files on other Microsoft apps, Teams seems to be a bit under-documented, maybe because it is a new software that has not been thoroughly tested yet by end-users. Some might find it a bit overwhelming because of the coding needed. **Recommendations to others considering Microsoft Teams Connector:** Great product, highly recommended. The connectors add a whole new level to Microsoft Teams, helping us administrators get things done faster, automating tedious tasks, and managing our to-do lists efficiently and without any intervention on our behalf, which allows us to save time. The link between apps is fast and easy; customizing is simple and very straight forward (depending on the connected app): you can have it up and running in virtually no time at all. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** It saves me a ton of man-hours by helping me organize the mail flow at the office. Sorting and forwarding emails and messages has never been faster or easier. For example, I use it with CLICKUP, and updating the info between the two applications has made my life a lot easier: I can transfer notes to and from my WORKSPACE with ease without the need to switch between apps. The data is constantly synchronized, and I have all I need right at my fingertips. ### 4. Awesome and informative to receive quick news **Rating:** 5.0/5.0 stars **Reviewed by:** Charanjeet S. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Microsoft Teams Connector?** I love Github the most, and it gives me exciting news every time I open and Twitter, of course **What do you dislike about Microsoft Teams Connector?** Connectors currently have limited resources available in my Microsoft Teams. I am not sure if my office limits it or now they do not have resources overall **Recommendations to others considering Microsoft Teams Connector:** There should be an easy way to access Connectors. It is currently in the Teams section, and there should be a dedicated icon in the main panel when we open Teams. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** I am getting news about our industry and using that news to share with my colleagues and getting praise for that. ### 5. Very useful for Automation! **Rating:** 4.5/5.0 stars **Reviewed by:** Isha S. | Cloud Ops Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Microsoft Teams Connector?** There is so much we can really do. I am using the Microsoft Teams connector for automation purposes. Recently I did one automation where our team members will be notified on Teams when an incident is assigned to them. This was only possible by the connector available in Microsoft Teams and Power Automate. **What do you dislike about Microsoft Teams Connector?** There is so much to explore in the Microsoft Teams connector. There is nothing to dislike as of now :) **What problems is Microsoft Teams Connector solving and how is that benefiting you?** As i mentioned, I did one automation to get notified on Teams whenever any incident is assigned to our Team members. This is helping us to act on time, and we are not missing SLAs for any incident. ### 6. Excellent and easy application to connect to teams **Rating:** 4.5/5.0 stars **Reviewed by:** Aman K. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Microsoft Teams Connector?** Easy to set up this application, the user interface is excellent. Audio meeting, video meeting then hosting any event is also possible. File sharing and chat options are also there, which is excellent. **What do you dislike about Microsoft Teams Connector?** Sometimes audio and video quality drops and can be improved. File share has a limit. The number of participants added has a limit. Sometimes auto-refresh didn't work. **Recommendations to others considering Microsoft Teams Connector:** A must-use application for professionals. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** Daily-team meeting is the most important one. Project progress we capture using this application. ### 7. Microsoft Teams Connector provides better integration for business apps **Rating:** 4.5/5.0 stars **Reviewed by:** Apoorw A. | Software Engineer I, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Microsoft Teams Connector?** Its ability to seamlessly integrate with business applications and the office 365 suite improves productivity in the workplace. **What do you dislike about Microsoft Teams Connector?** There are some technical issues with the current version of Microsoft teams connector. **Recommendations to others considering Microsoft Teams Connector:** Recently some API's have been deprecated. Please refer to recent documentation. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** Automate business tasks like scheduling meetings , sending alerts to employees and shift management approval workflow using logic apps. ### 8. Microsoft Teams Connectors usefulness **Rating:** 5.0/5.0 stars **Reviewed by:** Faizan R. | It operations - office 365 - customer Support , Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2021 **What do you like best about Microsoft Teams Connector?** Most useful feature of connector is that it allow us flexibility to integrate cross platform features like by using connectors we can integrate Asana, or Zoho features to some extent, we can bring features of different platforms to under into MS teams so that user should not waste there time to switch windows for daily work in an automated way. **What do you dislike about Microsoft Teams Connector?** This feature is still not mature enough and still does not include connectors for many popular vendors. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** I automated different cross platform process like Google sheet to Ms teams. Asana and Ms teams, Zoho and MS teams ### 9. Microsoft Connector connects you everywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Mhatet R. | Product Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Microsoft Teams Connector?** What I like most about Microsoft Connector is that I am able to connect to any other applications. I can receive updates to any other platforms that keeps me always on track and up to date. This is what I like the best about this product. I do not need to go or browse just to see updates. **What do you dislike about Microsoft Teams Connector?** Well sometimes because there are lots of features, it is not that organized. I think they have to improve that part. They need to make sure that the Microsoft Connector is somewhat organize to see and files are not scattered everywhere. **Recommendations to others considering Microsoft Teams Connector:** I highly recommend the Microsoft Teams Connector to other organization as it really helps you to easily communicate to your team members as well as connects you to the world. It is an automated app that connects you to any other platforms. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** From the word itself Connector, It connects me easily to my team members. I can easily communicate with them. Hassle-free on my side. ### 10. teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Microsoft Teams Connector?** ease of use in creating chats and voice messages **What do you dislike about Microsoft Teams Connector?** slows my computer down at times and can be buggy **What problems is Microsoft Teams Connector solving and how is that benefiting you?** working from home can be difficult but teams makes it easy ### 11. There's a lot to like in Teams -- and a lot that still needs work. **Rating:** 3.0/5.0 stars **Reviewed by:** James A. | Manager, Medical Economics in the Business Development/Medical Economics Dept, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Microsoft Teams Connector?** Teams plays well in enterprises. One killer feature for this market is support for compliance standards, encryption and other security measures that are a requirement for enterprises and highly regulated industries. For example, Teams is HIPAA compliant, while Slack is not, so if you're a healthcare company it's clear you'll want Teams rather than Slack. **What do you dislike about Microsoft Teams Connector?** There are plenty of problems as well. The first is the most basic: It's currently only for those who subscribe to the Business and Enterprise versions of Office 365, which leaves out a good chunk of the world. So it's not going to rival Slack, which has a free option that is open to everyone. Teams is also stuffed with too many features that don't always work well together. Its interface can be disorienting and make it difficult, for example, to find that one chat that had an important piece of information you wanted. Even something as simple as finding a file can be hard to do because different files are found on different parts of the program. The sheer busy-ness of the interface is off-putting, and a contrast to Slack's stripped-down look. **Recommendations to others considering Microsoft Teams Connector:** It's still a work in progress but is getting better. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** We were able to consolidate many processes into one application and provides a good place to share with a spread out team. ### 12. Medical review officer assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Microsoft Teams Connector?** I love how easy it is to use. Very user friendly **What do you dislike about Microsoft Teams Connector?** there is nothing I dislike about Microsoft teams connector. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** I am able to connect my software and not have to go through them individually. ### 13. Review **Rating:** 5.0/5.0 stars **Reviewed by:** ANIL P. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2019 **What do you like best about Microsoft Teams Connector?** Ease to configure, deploy and collaborate needs in one single place for the execution as a business. **What do you dislike about Microsoft Teams Connector?** Lot of desirable improvements recently in O365 and M365 and what I dislike is my own ability to attain everything on it. **Recommendations to others considering Microsoft Teams Connector:** Connect Configure and integrate, It's so simple. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** The problem I am trying to solve is to get a team ( Of sales and Marketing ) of some good people who doesn't have the behaviour of teasing, frustrating & frightening. That means a " Global connection without any jealousy/hatred each other, where all are happily entertained and ready to help those who need it promptly ". Even Though all the latest tools are great for that, I realised that my ability is so small to catch them all. But still trying as I may be born only to try. ### 14. Microsoft Teams Connector **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Microsoft Teams Connector?** I like being able to connect with all members of my Team as well as other members of our Company in one location.It's easier and faster than Email. It's great that all content and conversations can be in one place. **What do you dislike about Microsoft Teams Connector?** There are no downsides for me, I haven't had any issues. **What problems is Microsoft Teams Connector solving and how is that benefiting you?** The only problems that this is solving is the delay in reading emails and Teams is a faster way to reach a Team Member. ## Microsoft Teams Connector Discussions - [How do connectors work in Microsoft Teams?](https://www.g2.com/discussions/how-do-connectors-work-in-microsoft-teams) - [What does a connector do in teams?](https://www.g2.com/discussions/what-does-a-connector-do-in-teams) - [help documents](https://www.g2.com/discussions/help-documents-42dab61c-148e-479e-acd8-0bec48915fbe) - 1 upvote - [help documents](https://www.g2.com/discussions/help-documents) - 1 upvote - [Could you purchase or refer our invitation to some of the prospects of office 365?](https://www.g2.com/discussions/could-you-purchase-or-refer-our-invitation-to-some-of-the-prospects-of-office-365) - 1 upvote - [View Microsoft Teams Connector pricing details and edition comparison](https://www.g2.com/products/microsoft-teams-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+13%3A05%3A49+-0500&secure%5Bsession_id%5D=04ea0fb9-c818-4d22-88c1-acd5989606f2&secure%5Btoken%5D=0868497b5d3fa5361947f88661f3855834b64f7ebe08a30eb5519268652460cc&format=llm_user) ## Microsoft Teams Connector Features **ServiceNow Apps** - ServiceNow Integration - Value **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance