# Top Free Service Desk Software - Page 2

## How Many Service Desk Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.35/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Service Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,300+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Service Desk Software
 ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=16222&focus%5B%5D=2864&focus%5B%5D=1404685&focus%5B%5D=929&focus%5B%5D=2001&focus%5B%5D=2647)

Highlighted products: ServiceNow IT Service Management, Jira Service Management, Atera, Freshservice, monday service, Autotask, SolarWinds Service Desk, and SysAid.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=atera&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=autotask&focus%5B%5D=solarwinds-service-desk&focus%5B%5D=sysaid)

**Sponsored**

### SimplyMerit

SimplyMerit® is a compensation management software solution that enables HR teams, executives, and managers to plan and administer compensation programs with greater accuracy, efficiency, and security. It replaces manual spreadsheets with a centralized application designed to support merit budgets, annual bonus pools, and equity grants across global organizations. With SimplyMerit, organizations gain transparency into compensation decisions while reducing errors and administrative burden. HR leaders configure rules that match their business needs, managers make data-driven pay decisions, and employees see the full value of their pay through personalized Total Rewards Statements and a dedicated employee portal. SimplyMerit is particularly valuable for organizations managing multi-currency workforces, running complex approval workflows, or seeking to eliminate the risks of spreadsheet-based compensation cycles. Enterprise teams choose SimplyMerit for depth rather than breadth. HCM suites are broad by design and comparatively shallow in merit, bonus, and equity planning. SimplyMerit supplies that depth alongside the systems already in place, with no core HR replacement project: layered approval hierarchies backed by a full audit trail, consolidated multi-currency budgets across entities and regions, granular role-based permissions, and configuration that adapts as compensation strategy changes. Large employers run SimplyMerit as a dedicated planning layer while their HCM remains the system of record. Implementation does not depend on integration readiness. Clients who arrive with nothing more than a messy spreadsheet have gone live in under five days, because SimplyMerit maps and transforms the data it receives rather than asking clients to reformat it first. API connectors are added where systems expose access, and they can follow go-live instead of gating it. KEY FEATURES AND CAPABILITIES Compensation planning: manage merit increases, bonuses, and equity grants in one application. Dynamic field mapping: send an export from any system and SimplyMerit maps and transforms the fields, with no HRIS change and no reformatting required. API connectors: direct connections where HRIS and payroll systems expose API access, with your team mapping fields once. New connectors are built as clients bring their systems. Global budget consolidation: automatic currency conversion and prorations from configurable business rules, with a single consolidated view across entities and regions. Approval hierarchies: route pay decisions through custom approval paths, with executive approvals recorded as a system of record for auditability. Live budget tracking: managers see allocations against spend as they enter recommendations. Configuration support: adjust rules, guidelines, and workflows as compensation strategy changes, working with compensation professionals rather than a ticket queue. Total Rewards Statements: generate and securely distribute personalized summaries of total compensation. Employee portal: a fully customizable portal where employees view compensation details, Total Rewards Statements, and compensation statements, including personalized total rewards dashboards. Retained award history: prior awards and statements stay available to employees, with clients deciding how much history to load and retain. Year-round employee access: extend the portal beyond the annual cycle as a configurable setting, so employees can revisit their total rewards and history between planning cycles. Mobile-ready application: support managers wherever they work with a responsive interface. Data security: enterprise-grade security, granular role-based access, and GDPR compliance. USE CASES HR and compensation teams running annual or mid-year compensation cycles. Enterprises needing compensation depth alongside an existing HCM without replacing core HR. Organizations managing multi-currency workforces across multiple entities and geographies. Companies with multi-level approval hierarchies and audit requirements. Organizations looking to reduce risk and eliminate spreadsheet-driven processes. Teams that need to launch quickly without waiting on an integration project. Employers strengthening year-round pay communication as transparency expectations rise. Businesses seeking better visibility and governance over compensation decisions. By streamlining compensation planning, SimplyMerit helps organizations improve accuracy, reduce risk, and deliver a better employee experience. Leaders gain confidence in budget management, managers make fairer pay decisions with real-time visibility, and employees understand the full value of their rewards.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-02T19%3A31%3A52Z&secure%5Bdisplayable_resource_id%5D=1008699&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=69694&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=69694&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%2Ffree%3Fpage%3D2&secure%5Btoken%5D=7afd62c4140eeaed1f253cb1518d6f39bbb1efa9e14ef7e3f7f02a8088e23002&secure%5Burl%5D=https%3A%2F%2Fmorganhr.com%2Fschedule-a-demo&secure%5Burl_type%5D=book_demo)

### [ClearFeed](https://www.g2.com/products/clearfeed/reviews)

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

**Average Rating:** 4.6/5.0

**Total Reviews:** 159

#### How Do G2 Users Rate ClearFeed?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ClearFeed?

- **Seller:** [ClearFeed](https://www.g2.com/sellers/clearfeed)
- **Year Founded:** 2021
- **HQ Location:** Beaverton, OR
- **Twitter:** @clearfeedai  
377 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5951cad77500fe0c90a2a85fc15cab5c68a00da5db04e1d71023dd924a7557e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearfeed%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 34% Small

#### What Do G2 Reviewers Say About ClearFeed?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests.
- Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features.
- Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching.
- Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions.
- Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively.

##### Cons

- Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow.
- Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed.
- Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels.
- Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness.
- Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed.

#### What Are Recent G2 Reviews of ClearFeed?

**["Seamless Slack Integration, Fast Support, and a Simple, Reliable UI"](https://www.g2.com/survey_responses/clearfeed-review-12530416)**

**Rating:** 5.0/5.0 stars

_— Jay B._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-12530416)

**["Simplifying Internal Issue Tracking, RCA & Ownership"](https://www.g2.com/survey_responses/clearfeed-review-10042110)**

**Rating:** 5.0/5.0 stars

_— Sneha S._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-10042110)

### [Vivantio](https://www.g2.com/products/vivantio/reviews)

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.

**Average Rating:** 4.3/5.0

**Total Reviews:** 294

#### How Do G2 Users Rate Vivantio?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.8/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.5/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Vivantio?

- **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio)
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @Vivantio  
110 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8ddc9faf99fd9b156f770b877d0d86b8a38c28ed9457cd19777578bf529465a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F563989%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Outsourcing/Offshoring
- **Company Size:** 58% Medium, 28% Large

#### What Do G2 Reviewers Say About Vivantio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs.
- Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency.
- Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency.
- Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity.
- Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively.

##### Cons

- Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use.
- Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases.
- Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases.
- Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling.
- Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency.

#### What Are Recent G2 Reviews of Vivantio?

**["Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"](https://www.g2.com/survey_responses/vivantio-review-11827921)**

**Rating:** 4.0/5.0 stars

_— Ifeoma E._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921)

**["Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"](https://www.g2.com/survey_responses/vivantio-review-11939774)**

**Rating:** 4.5/5.0 stars

_— Satish K._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774)

#### What Are G2 Users Discussing About Vivantio?

- [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for)

### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

**Average Rating:** 4.2/5.0

**Total Reviews:** 243

#### How Do G2 Users Rate ManageEngine ServiceDesk Plus?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.6/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ManageEngine ServiceDesk Plus?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** System Administrator, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians.
- Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks.
- Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians.
- Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization.
- Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution.

##### Cons

- Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging.
- Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult.
- Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning.
- Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features.
- Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively.

#### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

**["Highly Customizable ITSM with Room for Agile Improvements"](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)**

**Rating:** 4.5/5.0 stars

_— Melih ._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)

**["A feature rich tool for IT management."](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)**

**Rating:** 4.5/5.0 stars

_— Pawan K._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)

#### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

- [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote
- [What is ServiceDesk profile?](https://www.g2.com/discussions/what-is-servicedesk-profile) - 1 upvote
- [How much does ManageEngine cost?](https://www.g2.com/discussions/how-much-does-manageengine-cost)
- [What is ManageEngine software?](https://www.g2.com/discussions/what-is-manageengine-software)
- [What is ManageEngine ServiceDesk plus?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus)

### [GLPI](https://www.g2.com/products/glpi/reviews)

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available

**Average Rating:** 4.5/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate GLPI?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.8/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GLPI?

- **Seller:** [TECLIB](https://www.g2.com/sellers/teclib)
- **Year Founded:** 2015
- **HQ Location:** Paris, Île-de-France
- **Twitter:** @Teclib  
405 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01eab6e343d9bd88feb9502b1d94a6bf62dd2fb32761f435daa37bd8af9c8e80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10058520%2F&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 36% Medium, 31% Small

#### What Do G2 Reviewers Say About GLPI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find GLPI to be **easy to use** , making implementation and ticket management a simple process.
- Users appreciate the **comprehensive asset management features** of GLPI, which enhance their IT operations efficiently.
- Users value the **continuous improvement** of GLPI, appreciating its powerful features and versatile management capabilities.
- Users appreciate the **easy-to-use customer support** in GLPI, making case management clear and efficient.
- Users value the **dashboard customization** in GLPI, enabling efficient ticket management and personalized IT operations.

##### Cons

- Users find the **complex configuration** of GLPI makes maintenance challenging, despite the system's adaptability.
- Users note the **inadequate reporting** capabilities of GLPI, finding improvement necessary for better functionality.

#### What Are Recent G2 Reviews of GLPI?

**["GLPI Keeps IT Assets and Tickets Organized and Easy to Manage"](https://www.g2.com/survey_responses/glpi-review-12643741)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/glpi-review-12643741)

**["Best ITSM software on the planet"](https://www.g2.com/survey_responses/glpi-review-10948950)**

**Rating:** 5.0/5.0 stars

_— W. W._

[Read full review](https://www.g2.com/survey_responses/glpi-review-10948950)

#### What Are G2 Users Discussing About GLPI?

- [What does Glpi do?](https://www.g2.com/discussions/what-does-glpi-do)
- [What is asset management in IT industry?](https://www.g2.com/discussions/what-is-asset-management-in-it-industry)
- [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) - 1 comment
- [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) - 1 comment, 1 upvote

### [Halp](https://www.g2.com/products/halp/reviews)

Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface. Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees. Halp functions as a robust ticketing system or can be integrated directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems. Along with internal operations, many of our customers are also using Halp to provide white-glove customer service through shared Slack Channels. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.

**Average Rating:** 4.7/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate Halp?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.1/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.8/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Halp?

- **Seller:** [Halp](https://www.g2.com/sellers/halp-608c8d42-8499-4779-b5d3-812e2381517d)
- **Year Founded:** 2017
- **HQ Location:** Boulder,CO
- **Twitter:** @halp  
478 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 82% Medium, 12% Small

#### What Are Recent G2 Reviews of Halp?

**["Halp has completely changed the way we do IT support"](https://www.g2.com/survey_responses/halp-review-6571559)**

**Rating:** 5.0/5.0 stars

_— Hoey C._

[Read full review](https://www.g2.com/survey_responses/halp-review-6571559)

**["Halp is a intuitive way for both users and technicians to solve problems."](https://www.g2.com/survey_responses/halp-review-6845963)**

**Rating:** 5.0/5.0 stars

_— A S._

[Read full review](https://www.g2.com/survey_responses/halp-review-6845963)

#### What Are G2 Users Discussing About Halp?

- [What is halp Jira?](https://www.g2.com/discussions/what-is-halp-jira)
- [What is Halp atlassian?](https://www.g2.com/discussions/what-is-halp-atlassian)
- [How do you use halp?](https://www.g2.com/discussions/how-do-you-use-halp)
- [What is halp software?](https://www.g2.com/discussions/what-is-halp-software)

### [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews)

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate ALVAO Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.9/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ALVAO Service Desk?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 29% Large

#### What Do G2 Reviewers Say About ALVAO Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effortless automation** of processes with ALVAO, significantly enhancing efficiency and digitalization across departments.
- Users appreciate the **time-saving automation** of ALVAO Service Desk, streamlining processes and reducing manual work significantly.
- Users appreciate the **intuitive and user-friendly interface** of ALVAO Service Desk, streamlining their helpdesk operations.
- Users value the **collaboration features** of ALVAO Service Desk for seamless communication across departments and efficient processes.
- Users appreciate the **deployment ease** of ALVAO Service Desk, enabling fast provisioning and smooth implementation for new services.

##### Cons

- Users find the **insufficient information** regarding custom forms complicates their experience with ALVAO Service Desk.
- Users find the **limited customization** of ALVAO Service Desk's forms and reports can complicate usage and documentation.
- Users experience **sporadic bugs** that are usually minor and resolved through updates or consultancy assistance.
- Users find the **creation of custom forms complex** , often requiring additional documentation for better understanding.
- Users feel that the **complex reporting** features require easier customization to enhance usability and effectiveness.

#### What Are Recent G2 Reviews of ALVAO Service Desk?

**["User review after 3 years of use"](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)**

**Rating:** 4.0/5.0 stars

_— Tomáš V._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)

**["Great product and the support team"](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)**

**Rating:** 4.5/5.0 stars

_— Lukáš S._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)

#### What Are G2 Users Discussing About ALVAO Service Desk?

- [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for)

### [N-able MSP Manager](https://www.g2.com/products/n-able-msp-manager/reviews)

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. N-able MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking.

**Average Rating:** 3.7/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate N-able MSP Manager?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.9/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind N-able MSP Manager?

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 employees on LinkedIn®
- **Ownership:** NYSE: NABL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 68% Small, 24% Medium

#### What Do G2 Reviewers Say About N-able MSP Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of N-able MSP Manager, simplifying client management and boosting productivity.
- Users appreciate the **easy access** of N-able MSP Manager, allowing management from multiple devices effortlessly.
- Users appreciate the **setup ease** of N-able MSP Manager, making onboarding and training hassle-free for everyone.
- Users appreciate the **automated responses** of N-able MSP Manager, enhancing organization and client service efficiency.
- Users value the **automation features** of N-able MSP Manager, enhancing organization and improving client service efficiency.

##### Cons

- Users find the **limited customization** options in N-able MSP Manager restrict their ability to tailor workflows effectively.
- Users find the **inadequate reporting** features of N-able MSP Manager limiting for their custom business needs.
- Users note the **limited functionality** of N-able MSP Manager, particularly regarding reporting and customization options.
- Users find the **limited features** of N-able MSP Manager, especially in reporting and customizations, quite restricting.
- Users are frustrated by frequent **update issues** that disrupt their workflow and require constant attention.

#### What Are Recent G2 Reviews of N-able MSP Manager?

**["MSP has made my life better at the organization"](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343)**

**Rating:** 5.0/5.0 stars

_— Santiago L._

[Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343)

**["Comprehensive and user-friendly solution for managing MSP operations."](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501)

### [TOPdesk](https://www.g2.com/products/topdesk/reviews)

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

**Average Rating:** 4.1/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate TOPdesk?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.8/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind TOPdesk?

- **Seller:** [TOPdesk](https://www.g2.com/sellers/topdesk)
- **HQ Location:** Delft, Zuid-Holland
- **Twitter:** @TOPdesk  
1,756 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ef4cf39919a3e314cf4d82fa6563ca065bc660c8446360e392261d9095d8eb0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19360%2F&secure%5Burl_type%5D=linkedin_company_website)  
727 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Medium, 40% Large

#### What Do G2 Reviewers Say About TOPdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly experience** and robust features of TOPdesk for efficient report generation and ticketing.
- Users value the **asset management capabilities** of TOPdesk, enhancing organization and efficiency in tracking resources.
- Users appreciate the **automation features** of TOPdesk, particularly for report generation and auto population benefits.
- Users value the **always available customer support** in TOPdesk, enhancing their overall user experience.
- Users appreciate the **user-friendly experience** of TOPdesk, making integration and support seamless and efficient.

##### Cons

- Users find the **ticketing system cumbersome** , requiring excessive clicks and lacking external acknowledgment options.
- Users find the lack of **external acknowledgement options** and automatic email allocation frustrating in TOPdesk.
- Users find the **learning curve challenging** , as locating specific options can take time before becoming intuitive.
- Users miss the **lack of email acknowledgment options** for external stakeholders, limiting communication efficiency.

#### What Are Recent G2 Reviews of TOPdesk?

**["User Friendly experience with TopDesk"](https://www.g2.com/survey_responses/topdesk-review-10491030)**

**Rating:** 5.0/5.0 stars

_— Rahul S._

[Read full review](https://www.g2.com/survey_responses/topdesk-review-10491030)

**["Effortless Reports and Auto-Population Make Work a Breeze"](https://www.g2.com/survey_responses/topdesk-review-12068190)**

**Rating:** 4.0/5.0 stars

_— Joshua C._

[Read full review](https://www.g2.com/survey_responses/topdesk-review-12068190)

#### What Are G2 Users Discussing About TOPdesk?

- [What is TOPdesk used for?](https://www.g2.com/discussions/what-is-topdesk-used-for)

### [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

**Average Rating:** 4.0/5.0

**Total Reviews:** 313

#### How Do G2 Users Rate Kaseya VSA?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 7.9/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kaseya VSA?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** www.kaseya.com
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 52% Small, 42% Medium

#### What Do G2 Reviewers Say About Kaseya VSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Kaseya VSA, appreciating the intuitive interface and efficient management tools.
- Users value the **automation capabilities** of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly.
- Users value the **intuitive interface** of Kaseya VSA, enhancing efficiency and simplifying management in one platform.
- Users appreciate the **advanced reporting and automation features** of Kaseya VSA, streamlining IT operations efficiently.
- Users find Kaseya VSA's **intuitive interface** enhances their experience, making configuration and management seamless.

##### Cons

- Users find the **missing features** in Kaseya VSA hinder its potential compared to competitors like DattoRMM.
- Users face frequent **connectivity issues** with Kaseya VSA, including slow loading and occasional website downtime.
- Users face **remote access issues** with multiple clicks required for connections, leading to a cumbersome experience.
- Users experience **slow performance** with Kaseya VSA, leading to frustration during operations and support delays.
- Users experience **connection issues** with Kaseya VSA, finding the process cumbersome and the tool unreliable at times.

#### What Are Recent G2 Reviews of Kaseya VSA?

**["Very reliable, Best set of vetted features in the industry."](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)**

**Rating:** 5.0/5.0 stars

_— Justin B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)

**["Powerful Remote Management with a Steep Learning Curve"](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)**

**Rating:** 4.5/5.0 stars

_— Harsh B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)

#### What Are G2 Users Discussing About Kaseya VSA?

- [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote
- [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote
- [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote
- [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote
- [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote

### [Suptask](https://www.g2.com/products/suptask/reviews)

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Suptask?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Suptask?

- **Seller:** [Suptask](https://www.g2.com/sellers/suptask)
- **Year Founded:** 2021
- **HQ Location:** Stockholm, SE
- **Twitter:** @suptask  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e5023cdcbc57e9ac91f5886076aa02286ae1f75f17855988c9323693282f28e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuptask%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 50% Medium, 46% Small

#### What Do G2 Reviewers Say About Suptask?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy access to ticket information** across all managed channels in Suptask.
- Users praise Suptask for its **exceptional customer support** , noting it's one of the best they've experienced.
- Users value the **ease of access** to ticket information and creation across all channels with Suptask.
- Users value the **easy access** to ticket information across all admin channels, streamlining their workflow effectively.
- Users value the **exceptional customer support** and user-friendly interface of Suptask for employee appreciation.

##### Cons

- Users find the **limited customization** options frustrating, wishing for the ability to disable mandatory fields in forms.
- Users feel that the addition of more **missing features** could enhance the overall functionality of Suptask.

#### What Are Recent G2 Reviews of Suptask?

**["Excellence in support"](https://www.g2.com/survey_responses/suptask-review-10997288)**

**Rating:** 5.0/5.0 stars

_— Diogo M._

[Read full review](https://www.g2.com/survey_responses/suptask-review-10997288)

**["Works great, easy to use and very responsive team"](https://www.g2.com/survey_responses/suptask-review-10929762)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Devices_

[Read full review](https://www.g2.com/survey_responses/suptask-review-10929762)

#### What Are G2 Users Discussing About Suptask?

- [What is Suptask used for?](https://www.g2.com/discussions/what-is-suptask-used-for)

### [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)

OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money.

**Average Rating:** 4.2/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate OpenText Service Management Automation X (SMAX)?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.2/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind OpenText Service Management Automation X (SMAX)?

- **Seller:** [OpenText](https://www.g2.com/sellers/opentext)
- **Year Founded:** 1991
- **HQ Location:** Waterloo, ON
- **Twitter:** @OpenText  
21,565 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c339a6555764b5ffce77c3df08d6ed9c9b1cb1ee1baeebac8435f0485b7cca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709%2F&secure%5Burl_type%5D=linkedin_company_website)  
23,048 employees on LinkedIn®
- **Ownership:** NASDAQ:OTEX

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 58% Large, 25% Medium

#### What Do G2 Reviewers Say About OpenText Service Management Automation X (SMAX)?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in OpenText SMAX enhances their experience and saves valuable time during testing.
- Users find OpenText SMAX **easy to use** , enhancing their experience and supporting various testing scenarios effectively.
- Users value the **seamless integrations** with cloud services and appreciate the continuous improvements through updates.
- Users value the **continuous updates and integration with cloud services** , enhancing their overall experience with SMAX.
- Users appreciate the **regular software updates** that enhance functionality and improve integration with cloud services.

##### Cons

- Users find the **integration issues** of SMAX lead to inefficiencies in application development and delivery processes.
- Users feel frustrated by the **limited customization** , which hinders developers' ability to fully utilize their skills.

#### What Are Recent G2 Reviews of OpenText Service Management Automation X (SMAX)?

**["Application Development and its integration"](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8708287)**

**Rating:** 5.0/5.0 stars

_— Jonathan N._

[Read full review](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8708287)

**["Compatibility issues and project delays"](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8736066)**

**Rating:** 5.0/5.0 stars

_— Jorge R._

[Read full review](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8736066)

#### What Are G2 Users Discussing About OpenText Service Management Automation X (SMAX)?

- [What does Micro Focus Service Management Automation X (Smax) do?](https://www.g2.com/discussions/what-does-micro-focus-service-management-automation-x-smax-do)
- [What is service management automation?](https://www.g2.com/discussions/what-is-service-management-automation)
- [What is MF Smax?](https://www.g2.com/discussions/what-is-mf-smax)
- [What is Smax tool?](https://www.g2.com/discussions/what-is-smax-tool)

### [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews)

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

**Average Rating:** 3.9/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Serviceaide ChangeGear?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.5/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Serviceaide ChangeGear?

- **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide)
- **Company Website:** www.serviceaide.com
- **Year Founded:** 2016
- **HQ Location:** San Jose, California
- **Twitter:** @ServiceAide  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Information Technology and Services
- **Company Size:** 50% Medium, 39% Large

#### What Do G2 Reviewers Say About Serviceaide ChangeGear?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effective management of incidents** in Serviceaide ChangeGear, enhancing team coordination and accountability.
- Users value the **well-organized documentation and seamless integration** of ChangeGear, enhancing efficiency in change management processes.
- Users value the **collaboration features** of Serviceaide ChangeGear, enhancing teamwork and reducing miscommunication during projects.
- Users value the **seamless integration** of Serviceaide ChangeGear, enhancing efficiency and streamlining processes within their workflows.
- Users value the **robust task management** features of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively.

##### Cons

- Users find the **outdated interface** of ChangeGear cumbersome, hindering efficiency and navigation with large datasets.
- Users experience **slow performance** with Serviceaide ChangeGear, causing frustrations during urgent tasks and hindering efficiency.
- Users often face **missing features** in ChangeGear, particularly with reporting tools and inflexible approval processes.
- Users experience **slow loading** issues that hinder productivity, especially during urgent tasks and audits, causing frustration.
- Users face challenges with **outdated interfaces and rigidity** in ChangeGear, hindering flexibility and efficiency during use.

#### What Are Recent G2 Reviews of Serviceaide ChangeGear?

**["No more guessing who’s doing what"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)**

**Rating:** 4.0/5.0 stars

_— Vinicio B._

[Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)

**["Our team's morale has improved since we started using Serviceaide ChangeGear"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)**

**Rating:** 4.5/5.0 stars

_— Megan P._

[Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)

#### What Are G2 Users Discussing About Serviceaide ChangeGear?

- [What are the benefits and challenges of using Serviceaide ChangeGear for change management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management)
- [What is Serviceaide ChangeGear used for?](https://www.g2.com/discussions/what-is-serviceaide-changegear-used-for)

### [Mint Service Desk](https://www.g2.com/products/mint-service-desk/reviews)

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies.

**Average Rating:** 4.8/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Mint Service Desk?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.6/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Mint Service Desk?

- **Seller:** [OPGK Rzeszow S.A.](https://www.g2.com/sellers/opgk-rzeszow-s-a)
- **HQ Location:** Rzeszow, Subcarpathia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b652ab0e65e76f233bdedd2adca0a484a62b0d14aeef3d712148483a1fda5041&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmint-service-desk%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®
- **Ownership:** OPGK Rzeszów

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 53% Small, 35% Medium

#### What Are Recent G2 Reviews of Mint Service Desk?

**["Very functional software, excellent adaptation to my business"](https://www.g2.com/survey_responses/mint-service-desk-review-9956594)**

**Rating:** 5.0/5.0 stars

_— GABRIELA M._

[Read full review](https://www.g2.com/survey_responses/mint-service-desk-review-9956594)

**["Easy Setup, Solid Ticket Management with Clear Pricing"](https://www.g2.com/survey_responses/mint-service-desk-review-12790223)**

**Rating:** 4.5/5.0 stars

_— Pragmatico GTM Data C._

[Read full review](https://www.g2.com/survey_responses/mint-service-desk-review-12790223)

#### What Are G2 Users Discussing About Mint Service Desk?

- [What are the components of a successful service desk?](https://www.g2.com/discussions/what-are-the-components-of-a-successful-service-desk)
- [What are the benefits of the service desk function?](https://www.g2.com/discussions/what-are-the-benefits-of-the-service-desk-function) - 1 comment
- [What does service desk software do?](https://www.g2.com/discussions/mint-service-desk-what-does-service-desk-software-do) - 1 comment
- [What are the features of help desk software?](https://www.g2.com/discussions/what-are-the-features-of-help-desk-software) - 1 comment

### [Web+Center](https://www.g2.com/products/web-center/reviews)

What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop process and application builder giving end users (including non technical) the power to develop the systems they need to run their business. Giving non-technical users the ability to build business workflows and apps on top of your current technology stack. All apps today are hard coded and expensive to configure. Web+Center is the other way around, you bend Web+Center for you. At the foundation is a robust IT Service and Asset Management backbone that flips traditional SaaS on its head.

**Average Rating:** 4.6/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Web+Center?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 6.7/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 6.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Web+Center?

- **Seller:** [Internet Software Sciences](https://www.g2.com/sellers/internet-software-sciences)
- **Year Founded:** 1995
- **HQ Location:** Los Altos, CA
- **Twitter:** @InetSciences  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a74165fa14d7e60911a4b15174d3da40ff76830865c528b38249a6b1748ea5a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2436855%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 48% Medium, 43% Small

#### What Are Recent G2 Reviews of Web+Center?

**["It works well!"](https://www.g2.com/survey_responses/web-center-review-443936)**

**Rating:** 4.5/5.0 stars

_— Dakota M._

[Read full review](https://www.g2.com/survey_responses/web-center-review-443936)

**["Web+Center"](https://www.g2.com/survey_responses/web-center-review-4314774)**

**Rating:** 5.0/5.0 stars

_— Rich D._

[Read full review](https://www.g2.com/survey_responses/web-center-review-4314774)

#### What Are G2 Users Discussing About Web+Center?

- [What is Web+Center used for?](https://www.g2.com/discussions/what-is-web-center-used-for)

### [Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews)

Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service portal.

**Average Rating:** 4.5/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Halo Service Desk?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Halo Service Desk?

- **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions)
- **Year Founded:** 1994
- **HQ Location:** Stowmarket, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website)  
294 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Small, 41% Medium

#### What Are Recent G2 Reviews of Halo Service Desk?

**["Easy Ticket Management and SLA Tracking Made Simple"](https://www.g2.com/survey_responses/halo-service-desk-review-12626876)**

**Rating:** 4.0/5.0 stars

_— James W._

[Read full review](https://www.g2.com/survey_responses/halo-service-desk-review-12626876)

**["Excellent Service Desk Software"](https://www.g2.com/survey_responses/halo-service-desk-review-7842489)**

**Rating:** 5.0/5.0 stars

_— Iain L._

[Read full review](https://www.g2.com/survey_responses/halo-service-desk-review-7842489)

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