# What are the features of help desk software?

What are the features of help desk software?

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating the submission process and conveniently collecting data in one place, allowing technicians to promptly assess and provide solutions to ongoing issues. The system provides such functionalities as:Web-based application

Responsive web design

Themes

Multilingual

Self-service portal

Activity alerts and reminders

Notification channel selection

Role based

Multitenancy

Queue structured

Email ticket creation

Ticket types

Status sets

Custom Fields

Ticket relations

Email filters

Private internal notes

Widgets for saved filters

Dashboard filters

Multilevel access and views

Custom notifications

Priorities

Calendars

Services

SLA

Bulk actions

Colors for ticket types and statuses

Document templates

Admin notices

Time tracking

##### Comment Metadata
- Posted at: about 4 years ago




## Related Product
[Mint Service Desk](https://www.g2.com/products/mint-service-desk/reviews)

## Related Category
[Service Desk](https://www.g2.com/categories/service-desk)

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