G2

Isona B.

Técnico medio

Enterprise (> 1000 emp.)

5/21/2026

"A powerful and evolving ITSM platform"

5/5

What do you like best about EasyVista Service Manager?

The ability to automate and control processes. EasyVista Service Manager allows for the standardization of incident and request management, automates repetitive tasks, and improves service efficiency. I would also highlight the visibility it offers over operations, which facilitates monitoring and continuous improvement. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

The initial complexity in the setup. Although it is a very powerful tool, it requires time and learning to take full advantage of all its capabilities, especially in more advanced environments. However, this aspect is offset by the available resources (documentation, video tutorials, webinars) and the good support, which progressively facilitates its adoption. Review collected by and hosted on G2.com.

What problems is EasyVista Service Manager solving and how is that benefiting you?

EasyVista Service Manager helps us structure and centralize IT service management. It solves common problems such as lack of control over incidents and requests, information dispersion, or poorly defined processes, allowing everything to be managed from a single platform. Thanks to this, we have improved traceability, efficiency in ticket resolution, and visibility of operations, which translates into a more agile and organized service. Additionally, the automation of tasks and workflows reduces manual work and allows the team to focus on higher-value activities. Review collected by and hosted on G2.com.