IBM Maximo IT Reviews & Product Details

IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems. Rapid improvement to these end-to-end systems while minimizing service disruptions is at the very heart of business competitiveness, and the Control Desk solution. Enterprise Service Management (ESM) is the practice of applying IT practices to enterprise Line of Business (LOB) services to improve their performance, efficiency, and ability to change without disruptions. ESM establishes common processes, roles, terminology, and practices to holistically manage the physical and digital worlds, while Control Desk enables the business to deliver ESM. IBM Maximo IT capabilities (coupled with the Maximo Application Suite), enables unified ESM for improved support of IT/OT convergence (HW, SW, device tracking and firmware). Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change across the enterprise. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

Seller

IBM

Discussions

IBM Maximo IT Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Overview by

Melody Bienfang

Pricing

Pricing provided by it service management.

Concurrent users

$315.00

IBM Control Desk + Service Provider

$315.00

View More Pricing Information

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User Insights

Average based on 18 real user reviews.

Typical contract price

$0k - $0k

IBM Maximo IT Integrations

(3)

Integration information sourced from real user reviews.

IBM Maximo IT Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is IBM Maximo IT, and what problem is it built to solve?

IBM Maximo IT is an IT service management platform for managing service requests and incidents, tracking IT assets, and coordinating service workflows. It helps organizations bring these activities into a more structured, centralized operation.

What languages does IBM Maximo IT support?

IBM Maximo IT supports 25 languages, including English, French, German, Spanish, and Japanese, and others.

What company sizes and industries is IBM Maximo IT the best fit for?

Positive experiences span small, mid-market, and enterprise organizations, with the clearest industry representation in IT services and computer software.

Company size — Mid-market: A prominent segment among positive users.
Company size — Small business: Also well represented among positive users.
Company size — Enterprise: Positive experiences include enterprise organizations as well.
Industry — Information Technology and Services: A leading industry segment.
Industry — Computer Software: Another leading industry segment.

What customer support options does IBM Maximo IT provide, and how do users find the overall support experience?

The support experience is described as helpful, particularly during onboarding and when assistance is needed to resolve an issue. Users also note that clearer communication about services would improve the experience.

G2 reviews are authentic and verified.

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Khairi C.

Functional Technical Consultant

Consulting

Mid-Market (51-1000 emp.)

Originally submitted 10/27/2025

"Streamlined IT Service Management with Robust Asset Tracking"

5/5

What do you like best about IBM Maximo IT?

I appreciate IBM Maximo IT's ability to streamline IT service management, allowing me to efficiently track both hardware and software assets while automating workflows. Its robust asset management capabilities and scalability are standout features that made it my preferred choice over other IT service management solutions. The platform provides straightforward setup thanks to clear documentation and guided configuration, which facilitated a smooth onboarding process. IBM Maximo IT excels in solving key IT service management challenges by centralizing asset tracking and incident management. It significantly benefits my clients by reducing downtime, accelerating responses to IT issues, and offering better control over their assets. This has led to increased efficiency in incident resolution and clearer visibility into IT performance, which are critical areas of impact. I find the incident management, asset tracking, and workflow automation features particularly valuable for improving service delivery. The incident management tools streamline issue tracking from start to resolution, and asset tracking delivers precise visibility into organizational hardware and software. Additionally, integrating Maximo BIRT and database tools supports my reporting and data integration needs effectively. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

I find challenges in configuring complex workflows, user roles, and integrations with existing IT systems using IBM Maximo IT. Review collected by and hosted on G2.com.

Zeyad E.

Head of BSM

Mid-Market (51-1000 emp.)

6/1/2026

"IBM Maximo IT: The most Complete and Scalable ITSM Solution in the market now AI ready"

5/5

What do you like best about IBM Maximo IT?

What I value most about IBM Maximo IT (formerly IBM Control Desk, Tivoli TSRM) is how well it adapts to each client's unique structure rather than the other way around. Over 20 years of implementing and supporting it across telecom operators, banks, and government bodies in EMEA, the platform has proven itself across very different environments. It is the best and most complete ITSM solution in the market.

It scales well in both directions. We have deployed it for large enterprises managing thousands of assets across multiple sites, and for smaller organizations that simply needed a clean, structured way to cover core ITIL processes. In the latter case, the implementation can be fast and straightforward. The User Interface has also greatly improved throughout the years.

The CMDB is one of the strongest aspects of the product. Tying a reliable configuration management database directly into incident, change, and asset management gives clients a level of operational visibility that is hard to achieve with other tools.

The workflow engine, SLA enforcement, and integration framework have all delivered consistent impact across our client base. We have connected IBM Maximo IT to Oracle, IBM DB2, multiple Active Directory domains, and integrated with various OSS/BSS systems without major architectural compromises.

IBM Maximo IT also has one of the best Product Management teams in IBM with amazing support and catering for our suggestions and improvements.

With AI now infused into the platform, clients are beginning to benefit from intelligent recommendations and smarter incident categorization, which feels like a natural evolution of everything IBM Maximo IT has always done well. With the pricing and discounts you can get from IBM, the ROI for IBM Maximo IT is great. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

Nothing! IBM Maximo IT is the most complete ITSM solution in the market. Review collected by and hosted on G2.com.

What problems is IBM Maximo IT solving and how is that benefiting you?

As an ITSM platform, IBM Maximo IT has helped our clients establish structured, process-driven IT service operations and delivery where there was little before. The most common starting point is incident and request management. Organizations that were handling IT issues through phone calls, emails, and verbal escalations now have a proper logging, categorization, and resolution process aligned to ITIL best practices.

Change management has been another significant area. Clients can now plan, review, approve, and track changes to their IT infrastructure through a controlled process, which has reduced unplanned outages and improved confidence in making changes to production environments.

The CMDB has been particularly impactful. Once you have accurate visibility into your CIs and how they relate to each other, problem management becomes far more effective. Root cause analysis that used to take days now takes hours.

My favorite is that IBM also includes IBM Cognos for reporting, KPIs and dashboards as part of IBM Maximo IT with no additional cost. This is the cherry on top really providing you with one of the best BI solutions in the market for your reporting needs.

The overall benefit is a measurable shift from reactive to proactive IT operations. Service quality improves, risk is better managed, and IT teams can finally demonstrate their value to the business through real data. Review collected by and hosted on G2.com.

Marc H.

COO

Mid-Market (51-1000 emp.)

6/12/2026

"Rich Functionality, Fresh UI, and Strong API Support"

4.5/5

What do you like best about IBM Maximo IT?

Rich, complete functionality, fresh UI, strong API support Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

still relatively new in the market, as a replacement for legacy IBM Control Desk...will take some time to build a strong reference base Review collected by and hosted on G2.com.

Varun U.

Associate Software Developer

Small-Business (50 or fewer emp.)

11/28/2023

"IT Help Desk Operations with IBM Control Desk"

4.5/5

What do you like best about IBM Maximo IT?

The best thing I like about this tool is that it helps businesses manage their IT help desk operations. Its improved IT service desk efficiency, ease of use, integration, implementation, and quality are the major points that can be considered as most liked thing about IBM control desk. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

There is not any major thing which I dislike but one thing I can say is that it provides limited customization and there can be performance issues also. Review collected by and hosted on G2.com.

Heli J.

Software Developer

Computer Software

Mid-Market (51-1000 emp.)

11/30/2023

"Great management tools"

4/5

What do you like best about IBM Maximo IT?

Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

There are few management features which are not frequently used. More the feature more it will become difficult to understand for a begginer. Review collected by and hosted on G2.com.

Bryan R.

Mid-Market (51-1000 emp.)

11/30/2023

"GREAT CUSTOMER SERVICE"

5/5

What do you like best about IBM Maximo IT?

The onboarding process went off great. I could not have asked for a better group of people. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

So far I have not found anything that I did not like with IBM Control Desk. I do think it would be helpful if IBM was more transparent with their services. Review collected by and hosted on G2.com.

Mayank K.

Senior System Engineer

Small-Business (50 or fewer emp.)

11/30/2023

"One stop for managing digital and physical business assets."

4/5

What do you like best about IBM Maximo IT?

Helps costomer to optimize the assets and maximise the return on investment Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

It would be better for giving more customizing tools while increasing the performance. Review collected by and hosted on G2.com.

Anshul G.

Talent Success Specialist

Mid-Market (51-1000 emp.)

11/15/2023

"Great experience using Control Desk"

4.5/5

What do you like best about IBM Maximo IT?

Easy to use and highly customizable along with the powerful workflow that helps automate processes and improves efficiency. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

Has limited reporting capabilities and sometimes difficult to migrate from other ITSM systems Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/12/2023

"IBM Control Desk: Orchestrating Efficiency and Control"

5/5

What do you like best about IBM Maximo IT?

The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and efficient solution. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

While IBM Control Desk is powerful, its initial setup complexity and learning curve be challenging for new users. Review collected by and hosted on G2.com.

Raniere L.

CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

9/3/2023

"Servises Management"

4.5/5

What do you like best about IBM Maximo IT?

It enhances our day-to-day productivity and surpasses our solution. We haven't encountered any issues. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo IT?

The software's porting and integration capabilities fall short of expectations. This poses limitations in managing operations involving vendors. Review collected by and hosted on G2.com.