G2

Hoey C.

Director of IT

Mid-Market (51-1000 emp.)

5/4/2022

"Halp has completely changed the way we do IT support"

5/5

What do you like best about Halp?

Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our employees to help them solve IT issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Halp?

There are a few features that are lacking that would help our team provide better support: automatic form field syncing, shared triage channels between Slack Connect instances and customizable satisfaction surveys Review collected by and hosted on G2.com.

What problems is Halp solving and how is that benefiting you?

Our employees communicate almost explicitly in Slack. This has allowed us to provide an easy way for our employees to ask for help which has vastly improved our employee IT support satisfaction rates. We also use Halp to provide our employees with custom request forms which makes it simple for them to make requests for equipment needs, etc. Review collected by and hosted on G2.com.