G2

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/31/2026

"Great for Structured Workflows and Ticket Consolidation, Though UI Feels Outdated"

5/5

What do you like best about EasyVista Service Manager?

What I like best is how cleanly it categorizes complex ITIL workflows without slowing down my daily queue. The interface lets me update, escalate, and resolve high-volume tickets with minimal clicks, which is crucial when you are handling rapid-fire service desk support. It handles asset tracking and user history in one place, so I don't have to jump between different tools to get the full context of an issue. Review collected by and hosted on G2.com.

What do you dislike about EasyVista Service Manager?

The platform can feel quite outdated and sluggish when loading heavy dashboards, which slows down the workflow during peak hours. Also, configuring custom reports or modifying the UI isn't very intuitive; it requires a steep learning curve and feels less modern compared to other contemporary ITSM tools. Review collected by and hosted on G2.com.

What problems is EasyVista Service Manager solving and how is that benefiting you?

EasyVista solves the problem of ticket fragmentation by consolidating incidents, service requests, and asset tracking into a single platform. It prevents tickets from getting lost in emails or chaotic queues.

The benefit to me is pure operational efficiency; it allows me to manage, prioritize, and close high volumes of tickets with a structured workflow. It keeps everything organized in one place, which helps me maintain peak productivity and deliver fast support without burning out. Review collected by and hosted on G2.com.