---
title: Halp Reviews
meta_title: 'Halp Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 49 reviews by the users' company size, role or industry to
  find out how Halp works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 49
  scale: '5'
date_modified: '2026-06-15'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Halp Reviews
**Vendor:** Halp  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 49
## About Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface. Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees. Halp functions as a robust ticketing system or can be integrated directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems. Along with internal operations, many of our customers are also using Halp to provide white-glove customer service through shared Slack Channels. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.




## Halp Reviews
  ### 1. Halp is a intuitive way for both users and technicians to solve problems.

**Rating:** 5.0/5.0 stars

**Reviewed by:** A S. | IT Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2022

**What do you like best about Halp?**

The fact that HALP is integrated into Teams - a platform that the business I, along with much of the business world works on makes it one of the best ticketing systems I have used. The HALP team is constantly improving the product is a nice bonus. It is much cheaper than comparative ticketing solutions. Good looking UI.

**What do you dislike about Halp?**

There is a specific feature that I would like to see in future updates: the ability to save views (tickets assigned to a certain agent, tickets with a certain status)  to your HALP profile

**What problems is Halp solving and how is that benefiting you?**

HALP is making it easy for our team to solve issues as they arise whether they create a ticket through Teams or email. It also makes it easy for the requester to follow the status of their ticket due to the fact it is updated dynamically through teams.

  ### 2. Halp has completely changed the way we do IT support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hoey C. | Director of IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2022

**What do you like best about Halp?**

Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our employees to help them solve IT issues quickly.

**What do you dislike about Halp?**

There are a few features that are lacking that would help our team provide better support: automatic form field syncing, shared triage channels between Slack Connect instances and customizable satisfaction surveys

**What problems is Halp solving and how is that benefiting you?**

Our employees communicate almost explicitly in Slack. This has allowed us to provide an easy way for our employees to ask for help which has vastly improved our employee IT support satisfaction rates. We also us halp to provide our employees with custom request forms which makes it simple for them to make requests for equipment needs, etc.

  ### 3. Halp is one of the best Next-Gen Help Desk platforms

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nathan M. | CIO & SVP, Innovation Architects, Pharmaceuticals, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2022

**What do you like best about Halp?**

We love the Slack integration, automation capabilities, simple to use but robust administration, web portal functionality, and best of all, price.  We have dumped our other "big name" service vendor for help desk and gone all in with Halp on Slack.  Additionally, two of our other departments, Facilities and Quality, are also now using Halp full time instead of their prior solutions.

**What do you dislike about Halp?**

Nothing to dislike about this product from our perspective.  We are constantly upgrading the automated response library and adding more templates to the available pool.  Really, it is so extraordinarily simple to operate and works flawlessly.

**Recommendations to others considering Halp:**

If you are using Slack or Teams and are fielding support queries through these channels, it's the most obvious choice for streamlining service and having happy customers!

**What problems is Halp solving and how is that benefiting you?**

We have eliminated a very expensive Help Desk platform and pushed our support entirely into Slack which, for most cases, it already was since we were fielding so many requests for IT support through Slack channels and DMs.  So it made perfect sense for us to use this product in alignment with Slack.  Now we have a single unified instance for getting support requests and providing pretty much instant feedback at all turns.

  ### 4. Highly recommend Halp to anyone using slack and service desks ( jira, zendesk)

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jake A. | Lead IT Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 15, 2022

**What do you like best about Halp?**

Halp enables IT ( and other depts)  to work efficiently while offering a friendly interface for end users to get the support they need at the same time. it. just. works.

**What do you dislike about Halp?**

I don't dislike anything about Halp, it looks like they are quick to add new features and have a great internal knowledge base. Pumped to continue to see the growth.

**What problems is Halp solving and how is that benefiting you?**

syncing slacks to tickets, auto-replies via answers function, and building trust in IT with users via a friendly way to reach out. In short, it's a time saver and convenient.

  ### 5. A great addition to our company that's provided incredible value that's incredibly intuitive.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Evren T. | Salesforce Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2022

**What do you like best about Halp?**

This provided us with a super simple-to-setup internal support system that does it all and does it with almost no learning curve. Out of the box, it has everything you'll need to handle incoming tickets, and the end-user experience is fantastic as well. Out of all of the apps we use in our company Slack, this is by far our most valuable.

As a two-man tech team, it's been great for us to be able to set up our SLAs and save time with automated responses for issues that our agents run into regularly.

**What do you dislike about Halp?**

The only thing I wish was possible, which I believe is not Atlassian's fault, but a limitation of Slack itself is to change the appearance and name of the bot to make it easier for our agents. We can change the name, which is great, but adding it to Apps by searching 'Halp'  (now, 'Assist') is something that we had to build a small tutorial on. It's not a huge issue, but it's one that I'd certainly love to see in the future under the paid plan we are currently under.

**What problems is Halp solving and how is that benefiting you?**

The problems we're solving with Halp are exactly that -- problems! Any issues within our company that are related to anything in our tech stack, agents and employees across all departments can come in and submit a support ticket with the related platform and a description, which makes it easy and quick for us to solve issues and communicate with them as opposed to email or a general #help channel, both of which were nightmares.

  ### 6. I love Halp for my IT team with SLACK

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brandon B. | IT Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2022

**What do you like best about Halp?**

The integration and the useability within SLACK

**What do you dislike about Halp?**

I wish their was an app just for halp for my phone

**What problems is Halp solving and how is that benefiting you?**

Support cases and client issues

  ### 7. Easy To Use, Modern Look and Feel (think emojis), Slack Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chloe S. | Salesforce Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2022

**What do you like best about Halp?**

I love the ticket emoji feature; easy to turn a direct message into a ticket to work on later. I also love the integration with Slack because I can easily see which tickets have been responded to when I start my day and throughout the day.

**What do you dislike about Halp?**

I'm not too fond of the maximum number of picklist options (we have more than 10 types of tickets we want to distinguish). 

It would be great to be able to inline edit ticket columns without clicking into them (quickly update priority, team, or type). 

I dont like the attachment functionality - I typically open the ticket in slack to be able to add an attachment with my repsonse; otherwise the attachment will send separately without context (browser view).r

**Recommendations to others considering Halp:**

Easy to use platform with helpful integrations. There are some limitations (number of picklist values) that may be troublesome, however, its a great tool to start tracking requests and create metrics on resolution time.

**What problems is Halp solving and how is that benefiting you?**

Our SFDC issues are directed to Halp. Being able to export tickets and run reporting has helped us identify our most common problem areas. 

It has been really beneficial with our constantly growing team to stay organized and prioritize which issues need to be resolved first. 

Again, the integration with Slack is extremely helpful as we often receive direct messages that we cannot immediately resolve. This helps us keep track so we do not forget about the issue!

  ### 8. Easy and simple IT Help Desk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Timothy W. | IT Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2022

**What do you like best about Halp?**

Easy to use dashboard and teams bot that simplifies and tracks our tickets. Allows us to keep using the system we're used to without too many changes. The price and features are great!

**What do you dislike about Halp?**

The teams bot can glitch, and cases may not update. I double-check the dashboard every now and then to ensure the cases are up-to-date. IF you have too many cases open it can be hard to see all you're active cases from teams. You need yo use the dashboard. While the dashboard is nice. I would like some filters on Teams

**What problems is Halp solving and how is that benefiting you?**

We used Halp to build out IT help desk from scratch. We are a small company with an IT dept. of 1. Halp make it easy to see and organize all your tickets and search by issue

  ### 9. Halp is like a dream come true

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2022

**What do you like best about Halp?**

- Completely removes the friction out of creating and updating tickets in Jira
- It is really easy to configure and link to Jira 
- Love the auto-response feature

**What do you dislike about Halp?**

Nothing at all (asides from the name change!). it would be nice to be able to create Jira-linked tickets from Slack DMs, as well as a public request channel. can't wait to see what Atlassian adds

**What problems is Halp solving and how is that benefiting you?**

Makes it easier to support the users via a channel they are comfortable using (Slack). Tickets can be completely managed within slack and transitioned directly.

  ### 10. Halp makes ticketing effortless and fun

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2022

**What do you like best about Halp?**

Halp reduces the friction to submitting a ticket - our employees are already using Slack for all communication, and having Halp means we can continue to do that while still tracking and delegating work.

**What do you dislike about Halp?**

There's not a lot to dislike - and most of my issues are with Slack, not with Halp itself. Since it's a newer product, it's not quite as customizable as a fully mature ticketing system that's been around for a while, but I'm confident that will get better over time.

**What problems is Halp solving and how is that benefiting you?**

As a company heavily invested in Slack for communication (we barely use email), getting employees to submit tickets using a legacy web-based ticketing system was challenging. So much work was being done in Slack and not documented, and it was chaos for the IT team to delegate work when people preferred to just directly message one of us. Halp changed all of that. Now, we can use Slack for tickets too! And even if an employee messages one of us directly, converting that conversation into a ticket is as easy as using a reaction emoji. Halp is now owned by Atlassian, and they appear committed to improving the product, and better integrating it with their other products.

  ### 11. Halp + Slack = <3

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2022

**What do you like best about Halp?**

We have been using Halp for about a year now.  We started using Halp as a simple way to submit & track internal IT tickets within Slack.  Our entire engineering team has since adopted Halp as the primary interface for all engineering tickets across all departments.  The interface is easy for Slack users to adopt, and Halp provides a simple workflow to document issues and track performance.  If you currently use Slack and do not have a ticketing system, or have a ticketing system that does not integrate into Slack, I would highly recommend Halp!

**What do you dislike about Halp?**

The reporting within the online portal could be more robust, but it has improved greatly in the past year that I have been using Halp!  Looking forward to seeing more improvements in the future.

**What problems is Halp solving and how is that benefiting you?**

Before Halp we did not have a ticketing system of any kind.  We started using Halp with the intention of linking it to Jira eventually, but we've actually found that it meets all of our basic ticketing needs as-is.

  ### 12. Great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 25, 2022

**What do you like best about Halp?**

I think it is simple to use when it comes to managing tickets and keeping everything organized. I also love their answers feature since I make use of that feature very often (for FAQs). I use Halp through both the website directly and through the slack integration.

**What do you dislike about Halp?**

I can't think of anything I dislike about Halp since I feel that it is a simple to use app via slack.

**What problems is Halp solving and how is that benefiting you?**

It helps with automating a lot of commonly asked questions and storing all our answers to those questions. It saves me time by selecting the appropriate answer that pops up (based on key words set) rather than me just typing the same script over and over, or copy and pasting it. Employees have an easy time knowing where to submit questions bc everything is consolidated into Halp.

  ### 13. Awesome tool! Several integrations.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiffany F. | Director, People & Culture, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 19, 2022

**What do you like best about Halp?**

I love the integration with slack. Creating a ticket is now built into my normal workflow and my standard communication tool.

**What do you dislike about Halp?**

No dislikes! I had several questions on building recipes but everything was answered in the training documentation.

**What problems is Halp solving and how is that benefiting you?**

I was receiving more requests than I could handle via slack and e-mail and items were often lost. Halp helped me streamline the requests and the tools enables me to keep reamin organized and on top of any developments for any given request.

  ### 14. Halp is exactly what we needed!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2022

**What do you like best about Halp?**

HHalp has streamlined our support to our users, especially in a Work From Home environment. Our office communication is exclusively on Slack, so having a system that helps us BUT is also user-friendly - you can't go wrong.

**What do you dislike about Halp?**

Halp is pretty notification-heavy, we get pings from our Triage Channel, Request Channel, Atlassian Assist app, and Threads. I know these can be customized but it can be overwhelming at times. Their statistics on the dashboard can be improved - the more stats, the better.

**What problems is Halp solving and how is that benefiting you?**

Organizing tech support problems was always a pain. With Halp, we're able to ensure that we in IT and the user themselves know that they're being taken care of and WHO is taking care of them.

  ### 15. Halp Assist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan L. | IT analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2022

**What do you like best about Halp?**

It makes working with it together with slack very much automated.

**What do you dislike about Halp?**

nothing much for now, ive started integrating it with our slack channel as ive seen it worked very well on the other channel in our slack, but by the looks of the functionality and features it has to offer looks really promising

**What problems is Halp solving and how is that benefiting you?**

Automated ticket creation, and more information added to the ticket as well as auto answer some questions for us.

  ### 16. Awesome slack ticketing system

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 14, 2022

**What do you like best about Halp?**

Halp is way easier to use on a day to day basis. Slack is used heavily at work, having everything available there makes things easier to follow and gives greater visibility within the team.

**What do you dislike about Halp?**

There's a lot of notifications coming from Halp. While customizable it can be a bit much, especially when I get other slack notifications as well. Just takes some setup to make sure you don't get overwhelmed.

**What problems is Halp solving and how is that benefiting you?**

Halp is making it easier to increase visibility on tickets and their progress. Its easy to miss things that are in a web portal, but with slack everyone can see everything.

  ### 17. Ready-to-go ticketing for a busy Slack userbase

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steven F. | Director of Technology, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2022

**What do you like best about Halp?**

Slack integration, web portal management, assorted users, non-agent interactions, private notes, and knowledgebase templates.

**What do you dislike about Halp?**

Halp doesn't offer synergy across Slack workspaces and charges per Slack workspace regardless if held by the same organization.
Halp has a premium tier that adds only a handful of features one would expect to be included by default.

**What problems is Halp solving and how is that benefiting you?**

Consolidated messaging, tracking, and reporting about open tickets. The problems being addressed are traditional IT deployment & support, but Halp's ease of use makes this product simple for non-tech staff.

  ### 18. If your org runs on Slack, you need Halp.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2022

**What do you like best about Halp?**

As an IT Ops lead, Halp is the easiest way to put support at our users' fingertips.
I've used Halp integrated with Jira at 2 organizations now and the level of integration just gets better and better.

**What do you dislike about Halp?**

Certain functionality is still missing which makes complex Jira workflows hard or impossible to handle (like approval flows) and request participants are not synced with Jira.
These things are in the pipeline, but I've had to get creative to work around these limitations.

**Recommendations to others considering Halp:**

Get it. You won't regret it.

**What problems is Halp solving and how is that benefiting you?**

- Fast, conversational support for our users.
- Quick and easy access to my requests right in Slack.
- Halp Answers -> making up for Jira Cloud's lack of canned response feature.

  ### 19. Simple way to organize tickets

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2022

**What do you like best about Halp?**

Simple interface and easy to organize tickets by status. Easy to assign and re-assign tickets. Easy for new staff to learn. I highly prefer HALP over Zendesk because of the simple and clean interface.

**What do you dislike about Halp?**

Metrics are lacking. I would like to see more types of reports such as tickets completed per person per day, responses per person per day, etc. I currently have to manually keep track of the tickets I claim and complete per day.

**What problems is Halp solving and how is that benefiting you?**

Assigning large volume of tickets to staff - it is easy to see tickets in multiple views such as viewing a staff member's tickets when they are out of office. Love that it is so easy to organize tickets by status.

  ### 20. Halp is a Great Ticketing System For Admins, Confusing for End Users

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 14, 2022

**What do you like best about Halp?**

I love how easy it is for our team, IT Support, to receive tickets from the employees that we service. Seeing tickets in both Slack and the Halp application is beneficial for us, plus the ability to use filters to see specific tickets based on requester, asignee, etc.

**What do you dislike about Halp?**

We love the experience on our end managing tickets but we have had a lot of confusion from end users on how to create a ticket. They commonly use @Halp instead and then only respond through e-mail which has caused some issues like attachments not loading correctly or if they have a signature it creates a weird series of attachments in the ticket.

**Recommendations to others considering Halp:**

Create documentation with videos for end-users on how to submit a ticket to avoid confusion.

**What problems is Halp solving and how is that benefiting you?**

We use it for IT Support Tickets which has been great as people were already sending us questions related to support or access requests in our Slack channel now. They just needed to add /halp instead. We are hoping to add additional types of requests to better track what kind of requests come in and then use the answers section with pre-written documentation.

  ### 21. Amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 28, 2022

**What do you like best about Halp?**

The integration and ease of use with slack are invaluable. Also, having access to a web-based console makes all the difference if we want to escape slack for a bit.

**What do you dislike about Halp?**

The notification system is a little weird to get used to and feels clunky. Seeing multiple notifications for the same thread is a tad annoying when you're the admin and responding on the ticket.

**What problems is Halp solving and how is that benefiting you?**

All of our IT-related issues and tickets are solved right in slack, thanks to Halp. It has become an everyday need in our organization.  The use of the app has helped simplify the ticekting system for the user.

  ### 22. So far so good!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 14, 2022

**What do you like best about Halp?**

I like the following:
-Integration with slack works well
-emoji logic to a ticket is probably the best thing ever
-I like how slack and web version immediately updates and refreshes the data

**What do you dislike about Halp?**

I dislike the following:
-Reporting is probably the biggest pitfall for this platform
-Pain just to look at archived tickets
-Not much logic functionality when it comes to creating recipes, right now it's very basic
-I don't like how the overdue logic seems to not work correctly

**What problems is Halp solving and how is that benefiting you?**

The problems that we're solving with halp
-better visibility in terms of how many support tickets are submitted
-having our team be more resourceful with auto answers

  ### 23. Halp is great for creating tickets and alerts for certain issues!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 14, 2022

**What do you like best about Halp?**

The fact that it is so easy to use, easy to respond to, and easy to review!

**What do you dislike about Halp?**

Sometimes the ticket won't pop up right away.

**Recommendations to others considering Halp:**

A cleaner, more sleek look. Easy access to seeing other similar issues.

**What problems is Halp solving and how is that benefiting you?**

solving problems, or answering questions in order and by priority.

  ### 24. Must-Have for Slack Connect

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley C. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 14, 2022

**What do you like best about Halp?**

It has been an absolute game-changer for managing customer requests from Slack Connect.

**What do you dislike about Halp?**

I don't have much that I dislike, although it would be useful to have some alerting for when tickets are sitting in the queue too long.

**What problems is Halp solving and how is that benefiting you?**

We initially started using Halp to manage support requests from our customers in Slack. We have since then expanded usage to manage support requests from internal employees as well.

  ### 25. easy for ticket

**Rating:** 5.0/5.0 stars

**Reviewed by:** jason z. | Senior it administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 18, 2022

**What do you like best about Halp?**

it's very convinient to create a ticket in teams and by email. make our IT supprot easier.

**What do you dislike about Halp?**

if there are multi-channel in one triage team would be better.

**What problems is Halp solving and how is that benefiting you?**

IT support. easy makeing a ticket from teams

  ### 26. Painless Service Desk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick P. | VP Enterprise Technology, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 25, 2022

**What do you like best about Halp?**

One touch ticket creation via emoji from slack DM

**What do you dislike about Halp?**

Nothing! This is the best solution if you want to keep comms in slack while keeping your staff insulated from navigating a new helpdesk software

**What problems is Halp solving and how is that benefiting you?**

General support, IT metrics, and integrations with our onboarding tools

  ### 27. Halp - an awesome slack based, conversational ticketing tool, for the entire organization!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 25, 2022

**What do you like best about Halp?**

Ease of use for users and agents, private conversations between agents, triage channels for Qs, ability to create forms, integration with other Atlassian products, including JIRA

**What do you dislike about Halp?**

Features for reporting, sorting, filtering, and automation are basic. Compared to JIRA automation and reporting. Hope we get there with Atlassian leading the product

**Recommendations to others considering Halp:**

Your users will appreciate the ease of use!

**What problems is Halp solving and how is that benefiting you?**

We are using halp to capture requests from all users for multiple operations teams. User adoption and ticket management are vital benefits. We get better visibility of work, leading to better work management & prioritization

  ### 28. Halp is awesome, and is a very versatile platform.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 26, 2022

**What do you like best about Halp?**

Halp helps most with communicating across multiple other platforms.

**What do you dislike about Halp?**

Halp if great and serves its purpose. Doesn't really feel like it's missing anything to me!

**What problems is Halp solving and how is that benefiting you?**

Halp helps a lot with convenience, and it has benefitted most to speed up and streamline my workflow when communicating with other parties.

  ### 29. Halp is an amazing tool that has increased our efficiency and overall helped our company to scale!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2022

**What do you like best about Halp?**

I love how streamlined Halp is! How it integrates fully with slack and Jira. It helps so much to have everything in one spot for employee's.

**What do you dislike about Halp?**

I think the name change was a big miss! Halp was such a fun name and now the company needed to relearn and understand it is now "assist".

**What problems is Halp solving and how is that benefiting you?**

Its saving our teams a ton of time and ensuring everyone gets an answer in a timely manner.

  ### 30. Halp just works!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2022

**What do you like best about Halp?**

The SLACK integration makes using Halp easy for our agents and users.

**What do you dislike about Halp?**

When viewed mobily on a browser, I am unable to read any of the ticket information due to the outer frames taking up so much space and being set to absolute widths.

**What problems is Halp solving and how is that benefiting you?**

I'm sure we save some time not having to go back and forth between SLACK and a seperate ticketing system. We are solving IT issues as well as code change requests.

  ### 31. Halp - Integration with Jira Service Manaegment

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 06, 2022

**What do you like best about Halp?**

The conversational ticketing is pretty slick

**What do you dislike about Halp?**

Nothing - u think the product is well built

**Recommendations to others considering Halp:**

Take a serious look if you're look to adapt to change needs of users

**What problems is Halp solving and how is that benefiting you?**

IT, Marketing, and Training requests are all integrated into forms within Slack.

  ### 32. A huge help to our organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2022

**What do you like best about Halp?**

Help allows us to fully integrate Slack and Jira Service Manager. This allows our users to enter tickets directly inside the chat interface. Furthermore, it keeps the whole team up to date with their issues and their resolution.

**What do you dislike about Halp?**

I wish there were a way to privatize the responses so it was less likely to have private details in the main ticket channel in Slack.

**What problems is Halp solving and how is that benefiting you?**

The true Slack and Jira SM integration is solved here and our users seem to love it.

  ### 33. Great way to easily use Slack and ticketing combined!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2021

**What do you like best about Halp?**

It is a great way to make ticketing conversational and to store and preserve the conversation in a ticket. This is especially helpful as Slack has become the most 'organic' way for my organization to talk to one another. Ticketing has always been a burden and it has been difficult for our organization to adopt Jira. Halp has bridged that adoption difficulty.

**What do you dislike about Halp?**

I do not have anything that I dislike. I would say that they could add additional features and functionalities that improve the experience. For instance, sometimes links, symbols, and emojis do not translate properly between the Slack and Jira ticket. It would be great if it were a smoother integration. I also think Halp could create a better ticketing system than Jira.

**What problems is Halp solving and how is that benefiting you?**

The problem we are solving with Halp is that people do not like writing tickets, tracking tickets, and documenting the workflow. We do like using Slack and chatting with one another. Slack is well integrated into our workflow, especially given virtual work. Halp makes ticketing natural and fun. It incorporates ticketing into a tool everyone uses. Specifically, everyone in the organization, from Engineering to marketing, uses Slack, and Halp can make ticketing accessible to everyone.

  ### 34. Very intuitive and halpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joe V. | H, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2022

**What do you like best about Halp?**

Very user-friendly and easy to navigate.

**What do you dislike about Halp?**

There isnt much that I dislike about Halp, if there is anything at all. I can't complain.

**What problems is Halp solving and how is that benefiting you?**

Allocating tickets on Slack across multiple teams and making sure things get done as well as accountability

  ### 35. Halp has been a game changer for our support teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darin K. | Manager, Atlassian Application Services

**Reviewed Date:** February 19, 2021

**What do you like best about Halp?**

Halp allows us to quickly create and manage requests in Slack that are managed within our JIRA environment.

**What do you dislike about Halp?**

I haven't found anything yet that I dislike.

**What problems is Halp solving and how is that benefiting you?**

We are utilizing Halp for our IT, HR, and external customer support teams to provide better response times and quick issue creation in Jira when needed.

  ### 36. Very Easy to Use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2021

**What do you like best about Halp?**

Seemless integration into our environment.

**What do you dislike about Halp?**

Maybe a good idea to have certain standard templates available to choose from. Not hard to navigate though.

**What problems is Halp solving and how is that benefiting you?**

Easier ticket creation, reporting and accessibility.

  ### 37. Great Product! Helped our team efficiency.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 02, 2020

**What do you like best about Halp?**

Halp is easy to use and encourages end users to submit tickets, allowing our IT Team to more efficiently track tickets and response times.

**What do you dislike about Halp?**

It comes with the problems of any new product in development but they are constantly innovating and pushing new updates. Every iteration of Halp is a dramatic upgrade and you can see that the team is hard at work

**What problems is Halp solving and how is that benefiting you?**

Halp changed how we handle IT Tickets in our org. You can easily convert slack messages to tickets which encourages end users to begin submitting tickets on their own. Before switching to Halp, only a small amount of our tickets were tracked through our ticketing system. Users preferred sending slack messages and found it easier to do so for any of their needs. This Tool bridged the gap for us and now we are a more efficient team.

  ### 38. Great tool for organizing our team

**Rating:** 4.5/5.0 stars

**Reviewed by:** Corban C. | Senior Site Reliability Engineer (SRE), Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2019

**What do you like best about Halp?**

Easy for all parties involved to adopt. Consumers had little impact to their workflow

**What do you dislike about Halp?**

We've had a few hiccups obviously as Halp is a newer piece of tech. Kudos to their support team however, bug have been fixed quickly and features have been delivered quickly.

**Recommendations to others considering Halp:**

Halp is a great alternative if you're looking for a ticketing systems but don't want to introduce the toil of using an additional tool. If your consumers are already on Slack, they'll slide right into Halp

**What problems is Halp solving and how is that benefiting you?**

Halp has helped us organize our Site Reliability Engineering team slack channel. Other engineers from various teams can come ask for help and report incidents as they're well accustomed to, our team members can mark conversations that will require meaningful effort as a ticket. Some engineers have even embraced the /halp slash command to create their own support tickets.

We used to lose requests in old threads, or direct messages, but now we have a nice ticket backlog to  and make sure our engineering teams gets the support they need with a minimal impact on how they interact with our team.

  ### 39. Convenient and quick way to submit tickets 

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

Being directly integrated with Slack, it makes it a breeze to submit a help ticket. As we are constantly on Slack, it really doesn't feel like you are going out of your way when a problem pops up. Most importantly, it is extremely simple to use, just throw a ticket emoji to a slack message, and you're done.

**What do you dislike about Halp?**

I can't say that there is too much to dislike. It's a simple interface, so it doesn't really provide some extremely robust functionality. You see the status of the ticket and who it is assigned to, and a thread of the conversation revolving around the ticket.

**What problems is Halp solving and how is that benefiting you?**

The main problem for Halp is having a dedicated place to go to submit tickets to our IT team. It seems due to simplicity of the system, the response times of our IT team has been extremely quick. 

  ### 40. Awesome helpdesk inside Slack!

**Rating:** 4.0/5.0 stars

**Reviewed by:** James L. | Director, IT, Dev & Ops, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

This is almost a fully featured helpdesk system within the confines of Slack. The integrations help it co-exist with an existing ticketing system should you desire.

**What do you dislike about Halp?**

We pulled the plug and are 100% using Halp in Slack for helpdesk tickets. The problem we have is notifications for after-hours. Slack and thus Halp does not have an effective notification method for on-call technicians. Integration with OpsGenie or another similar system would be awesome!

**What problems is Halp solving and how is that benefiting you?**

User adoption and other than IT support have been great - something we never realized would have been possible with the old one for one ticketing system. 

  ### 41. Halp is hands down our best vendor

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cody S. | Computer & Information Systems Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 13, 2019

**What do you like best about Halp?**

It's easy, useful, and affordable. Their customer service is also top notch!

**What do you dislike about Halp?**

Setup was so easy that I overthought it. 

**What problems is Halp solving and how is that benefiting you?**

We can now keep a log of typical issues and their resolutions. Requests are no longer forgotten about. We're saving time by using Halp instead of a traditional ticketing system. 

  ### 42. Simple help desk ticketing that works!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 30, 2019

**What do you like best about Halp?**

We love Halp.  It's been really simple to use and does everything we need.  The  team at Halp is super friendly and easy to work with.  They always go above and beyond to make sure we get everything we want from the product.

**What do you dislike about Halp?**

the interface is similar to other ticketing systems like Zendesk etc but is very simplified.  This works for us, but may not have all the customizations that some people want.

**Recommendations to others considering Halp:**

Talk to the team!  They are really friendly and want to make sure they help you get the right implementation.

**What problems is Halp solving and how is that benefiting you?**

We use Halp not only for IT requests, but also for our facilities team and love that one product can be deployed for different parts of the business

  ### 43. Help is the tool we needed

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jake C. | Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 30, 2019

**What do you like best about Halp?**

We had been looking for a way to engage our customers on slack. It wasnt manageable before Halp came around. Anyone looking to have an effective engagement on Slack with customers or internal customers should get Halp

**What do you dislike about Halp?**

Excited for Halp to expand integrations over time.

**What problems is Halp solving and how is that benefiting you?**

We had initially focused on engaging with customers that were using our APIs and how to support their needs in a community forum. Now we are exploring supporting those customers more directly.

  ### 44. Integration is good, not sure why everyone has to know

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

I like that it's integrated with slack. It's easy to submit tickets, not sure that's in IT's favor though. 

**What do you dislike about Halp?**

I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team.

**Recommendations to others considering Halp:**

Find something less public, or know that tickets won't be private. 

**What problems is Halp solving and how is that benefiting you?**

IT service desk tickets. 

  ### 45. Halp halped streamlined support tickets

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

Makes service tickets so simple to follow-up on. I love being able to reply and give updates right in Slack - also feel like the response time on the other end is much faster because it's so simple

**What do you dislike about Halp?**

Nothing really so far.. I guess when it was pulling tickets from ServiceCloud the layout was kind of messy

**What problems is Halp solving and how is that benefiting you?**

I think communication and problem-solving is much better with it. Benefits is having everything in a thread in Slack and not having to open up ServiceCloud in a browser. Turnaround on first response and solutions is also much faster than before

  ### 46. Great app to streamline ticket creation in Slack

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adam R. | Support Operations, Internet, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 11, 2019

**What do you like best about Halp?**

This product has become a staple in our daily workflow allowing us to provide faster support experience while allowing us to gain metrics and insights into our support Slack usage with customers.

- Adaptable to our business needs
- Amazing customer support




**What do you dislike about Halp?**

The Zendesk integration has been bumpy at times

**What problems is Halp solving and how is that benefiting you?**

A way to get metrics from our Slack usage.

  ### 47. A little tough to get used to, but really nice integration tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

I like how you can reopen or respond to cases directly from Slack. It keeps things very central and organized

**What do you dislike about Halp?**

I don't like how many email notifications it sends each time there is an update to the case. I feel like maybe one notification for each update would suffice.

**What problems is Halp solving and how is that benefiting you?**

This has helped us resolve internal access/permission requests in a much more efficient manner. Resolving these cases used to take up to 1-2 business days before we used Halp

  ### 48. Halps me out!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

It's so easy to create a ticket for our internal team. Before I had to send an email and now I can just slack somebody and use the ticket emoji!

**What do you dislike about Halp?**

The whole company can see my problems. Sometimes this is good but sometimes it's embarrassing.

**What problems is Halp solving and how is that benefiting you?**

I am getting faster resolutions to my internal problems.

  ### 49. Great Ticketing Platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2019

**What do you like best about Halp?**

Halp allows us to notify our system administrators whenever there is a pending ticket in the way. This allows for easy communication between user and admins.

**What do you dislike about Halp?**

Honestly, I do not dislike anything about Halp

**What problems is Halp solving and how is that benefiting you?**

Communication between user and admins. They are very fast ticket times.


## Halp Discussions
  - [How to Migrate Exchange to Office 365?](https://www.g2.com/discussions/30010-how-to-migrate-exchange-to-office-365) - 1 comment, 1 upvote
  - [How to send email requests into Slack](https://www.g2.com/discussions/how-to-send-email-requests-into-slack) - 1 comment, 1 upvote
  - [How to set or update the triage channel in Slack](https://www.g2.com/discussions/how-to-set-or-update-the-triage-channel-in-slack) - 1 comment, 1 upvote
  - [How to invite new agents](https://www.g2.com/discussions/how-to-invite-new-agents) - 1 comment, 1 upvote
  - [How to open a ticket from Slack](https://www.g2.com/discussions/how-to-open-a-ticket-from-slack) - 1 comment, 1 upvote

- [View Halp pricing details and edition comparison](https://www.g2.com/products/halp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+17%3A26%3A32+-0500&secure%5Bsession_id%5D=7eea57d2-60e5-4e37-bedf-c1537895ee77&secure%5Btoken%5D=f3197501f1b3ac52ad7cbfe24b81b7d417959c925677cfd70ac3dd1416256f16&format=llm_user)

## Halp Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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