# What is GLPI ticket?

What is GLPI ticket?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they open support tickets. Service representatives interact with customers by responding to support tickets. When the issue is resolved, the ticket is closed.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: CIO




## Related Product
[GLPI](https://www.g2.com/products/glpi/reviews)

## Related Category
[Service Desk](https://www.g2.com/categories/service-desk)

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