The AI part is a great addition to the modules Review collected by and hosted on G2.com.
Product team does everything so i dont need to think what to improve Review collected by and hosted on G2.com.
The platform has added new feature that makes completing tasks easier and with less back office time that allows managers to be more present on the floor and less time in an office Review collected by and hosted on G2.com.
Sometimes when you are using the program and get interrupted it doesn’t let you back in to complete a task you had already started Review collected by and hosted on G2.com.
We have good feedback regarding temperature records/history. Review collected by and hosted on G2.com.
Allowing the user to change their password easier as they often get locked out and need to reach out to IT for support, which could be avoided and save time. Review collected by and hosted on G2.com.
Zenput in our company has been extremely helpful. Obviously it helps us keep food safety a top priority. However, it also has helped us improve restaurant operations at Opening and Closing time; it has helped the team by having a firm that is easy to follow to have a store ready at opening for all our customers and at the same time to help our night team leave the restaurant better than ever. We have 122 restaurants and it has been easy to track all projects and see the opportunities we have through our Organization. Right now we are using it for food safety, orientations, loss prevention, training follow-up, etc. Review collected by and hosted on G2.com.
Just allowing more flexibility in the rule of code that is allowed for those advanced users. Also, being able to set a limit/minimum amount of characters on a text field. Review collected by and hosted on G2.com.
Zenput has been a game-changer for our operations at Gong cha. As a rapidly growing franchise brand, maintaining consistency and high standards across hundreds of locations is no small task — but Zenput makes it possible.
The platform has helped us streamline our daily brand standards checks, simplify field audits, and gain real-time visibility into store-level performance. What’s most impressive is how intuitive the system is for both franchisees and field teams. We’ve seen a measurable impact in operational efficiency and accountability across our markets.
Zenput isn’t just a tool — it’s become an essential part of how we deliver operational excellence at scale. The support team is responsive, knowledgeable, and committed to our success. Highly recommend to any brand serious about growth with quality. Review collected by and hosted on G2.com.
Love that Zenput allows its customers to submit development requests for its platforms. We are looking forward to seeing more customizable folder capabilities for organizing our various forms. Review collected by and hosted on G2.com.
We have been delving into QR codes and using Zenput for food updates. So if a new menu item comes through, we use Zenput to submit a request to have the menu board updated and new items added to the register. It's super easy to use on the iPad that any user can do regardless of skill level. Review collected by and hosted on G2.com.
The cost is still a bit much per user, so we still have a shared account for each location. Also, it has been down a lot lately. Review collected by and hosted on G2.com.
Very helpful in completing tasks faster at restaurants. Enjoy the triggers feature so that locations are aware if a certain task is past due. Very user friendly and not as time consuming as other software's. API integration works very well with Zenput Review collected by and hosted on G2.com.
Since I'm in a corporate level I have a hard time accessing the users in Zenput. We mostly have to send the tickets for troubleshooting to Zenput support and wait to hear back on how to resolve the issue. Review collected by and hosted on G2.com.
The use of forms, the interface is intuitive, the functions it contains facilitate integration with the company's needs, as I use it daily. It has helped us to ease the work of reviewing and assigning tasks Review collected by and hosted on G2.com.
None, I use all the features of Zenput Review collected by and hosted on G2.com.
Monitoring over 100 stores is pretty difficult. I now have checklists that require photos of key elements going out 3-5 times day so I can observe and comment on anything that pops out. Within a year much has changed, so they listen to feedback. Review collected by and hosted on G2.com.
Nothing huge just minor bugs which get resolved quickly. Nothing is perfect but by the time something becomes a problem either I find a work around, or they are already working on a solution. Review collected by and hosted on G2.com.
It's great to hear from you, Michael! Thank you so much for this thoughtful review. I'm thrilled to hear how Zenput is helping you stay closely connected to over 100 stores and drive accountability and cleanliness across the board; that’s exactly the kind of operational visibility we strive to enable!
You’re absolutely right: nothing is ever truly perfect. That said, we’re proud of how proactive and responsive our product and engineering teams are when it comes to resolving those inevitable bugs and continuously improving the platform. Feedback like yours truly fuels that cycle of improvement, and it’s great to hear that you’ve already seen real progress within a year.
Thanks again for being a part of the Zenput (and Crunchtime) community - we’re lucky to work with customers like you! Please reach out to me directly if you ever need anything and let me know if you're interested in participating in our new program where customers can give direct feedback on new features BEFORE we launch them.
Take care,
Thao
Zenput is a useful tool for task and form management. We have been able to leverage this product for multiple departments communication to field level operations. Review collected by and hosted on G2.com.
Communication and support level seems to have declined since Crunchtime acquired. Changes will be made without notification which affects the functionality of the product. We have had more than one functionality be affected from "deployed fixes" and they have been unable to restore previous functionality and the responses has been "this is how it works now". Review collected by and hosted on G2.com.
Hi there! Thank you for taking the time to share your feedback. I'm truly sorry to hear that recent experiences have felt frustrating, especially when it comes to changes made without advance notice or sufficient clarity. I personally understand how disruptive that can be, particularly when it impacts the way your team is used to working.
As part of our ongoing efforts to enhance and evolve the platform, our teams put a great deal of thought into the fixes and updates we deploy, often with customer feedback. That said, we know change is never easy, especially when it doesn’t feel clearly communicated or when functionality shifts in unexpected ways. You deserve visibility into what’s changing and why, and we know how important it is to feel supported through those transitions.
I’d love the opportunity to connect directly, hear more about your specific concerns, and see how we can help clarify the reasoning behind certain changes, or better support your team going forward. Please don’t hesitate to reach out to me at [tlittler@crunchtime.com]. We've also recently launched a program to get direct customer feedback on new fixes and features before we launch them to our customer base - it seems like you'd be able to provide great and valuable feedback to our management team, so please reach out to me if you're interested in joining that program.
Thank you again for your honest review; it helps us do better.
Warmly,
Thao Littler
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Averages based on real user reviews.
2 months
17 months
8%
