MarketMan Reviews & Product Details

Not much - overall I liked the ability to review all scanned invoices in one area Review collected by and hosted on G2.com.

MarketMan is a fairly easy-to-use SAAS product and getting started was simple enough. We used it for several years, despite the fact that it was never integrated with our POS system — which made it clunky and inefficient compared to competitors. We finally made the switch to a much better, integrated platform.

That’s when the real headache started.

Trying to cancel MarketMan was like jumping through flaming hoops. They pulled the classic move of referencing “contract terms” and a required 60-day notice — which I tried to provide. Instead of simply processing the cancellation, they responded with calendar invites and offers to “jump on a call” to show me what the software could do. After years of being a paying customer, this was insulting and incredibly tone-deaf. I made it crystal clear: just cancel my account. Charge me for the 60 days if you must. I don’t care — just cancel.

Instead, they dragged things out with useless back-and-forth emails, hoops to jump through, and more pointless invitations to talk about features I’ve already used and decided weren’t worth it. It's the kind of dark-pattern nonsense that gives SAAS companies a bad name.

You are not incurring costs to support me during the "notice period" — you’re just trying to trap customers into paying longer than they want to. I shouldn’t have to email a dozen people or waste time scheduling calls just to stop paying for a product I no longer want to use.

MarketMan, maybe take a look at the new “click-to-cancel” law that was passed — it exists because of tactics like yours.

If you want software that works with your systems and a company that treats its customers with respect — especially when they want to leave — I strongly suggest looking elsewhere. MarketMan is not that company. Review collected by and hosted on G2.com.

No

Marketman service is the most greedy software service that I use in the U.S. Review collected by and hosted on G2.com.

Marketman service is the most greedy software service that I use in the U.S.

I use Marketman because their sales representative said I could cancel their service anytime.

This is my first time to use the service, this is the most important reason I would like to try because I feel safe.

My POS system can't integrate with Marketman.

It's simple, I don't want to change my POS, so I ask them kindly to just cancel my service on May 2023.

But, they stopped me from canceling service many times.

Just for a $280 monthly fee.

Marketman service is the only one software that stops me from canceling and keeps charging me for a whole year! Review collected by and hosted on G2.com.

Profitability report was the best feature. Being able to see how much COGS and actual profit each dish was making over a period of time. Review collected by and hosted on G2.com.

Invoice scanning did not work 50% of the time and support would take days to respond. Glitches with square and in the recipe builder resulted in wrong pricing data. Review collected by and hosted on G2.com.

I love the ease of navigating through the software and how many helpful reports I can view to review my business operations for every store and as a whole. It's extremely helpful to have the ability to track costs of not only inventory items, but also menu items by building recipes to see the exact breakdown of costs and profit margins. Review collected by and hosted on G2.com.

There are little inconveniences in the software that I would like to be fixed/improved. The development team is incredibly slow with implementing any of these requests, no matter how big or small. After 5 months we have yet to have anything improved that we've suggested. Review collected by and hosted on G2.com.

Marketman has given Los Tacos the tools to give better information to our restaurant managers to do their job better. We are now able to tell them exactly which products we are having issues with instead of giving them broad information like "your food cost is high". Now we can let the managers know which specific products are the issue. Review collected by and hosted on G2.com.

There isn't a whole lot to dislike about Marketman. I would say it was tough getting the system up and running because it takes a lot of time and energy to implement everything you need into the system in order for it to give you accurate data back, but that is how it is with any inventory/cost control system. Review collected by and hosted on G2.com.

Marketman is a powerful procurement management tool. It needs a lot of setup which is normal for anything advanced... but I question if all this effort is worthwhile for kitchens and chefs. After huge amounts of effort to set the system up, you find that the last steps do not work (This actually makes life harder for chefs because of all the bugs and the lack of support) Review collected by and hosted on G2.com.

For a kitchen, restaurant or commercial kitchen, the only reason you are purchasing and managing your procurement is to cook a product for your customer (The recipe is the WHOLE reason you use the system). So while market man is great at procurement its recipe management, recipe printing, recipe accuracy and intermittent bugs are absolutely unacceptable and their support teams are not on the ball and are unwilling to help. Imagine you invest hundreds to thousands of hours and now your printed recipes are a mess up (missing sub-recipes, missing details, printing issues and intermittent bugs)... and its too technically difficult for a chef to use... This is market man... its too hard and too buggy for a chef to use, So keep using Excel for recipes, this will waste your time and frustrate your staff. You need to fix your recipe management, printing, recipe-set printing, production events are buggy, empty production event is painful, printing to PDF is buggy... its way to hard to get a recipe of the system. Review collected by and hosted on G2.com.

The idea and execution are fantastic. It's the best inventory solution for Commissary kitchens with multiple retail locations that we've been able to find. COGs tracking is excellent and the inventory reports it provides give you fantastic insight into where possible waste/theft/over portioning is happening in your stores. The software is straightforward to use, and if you're even a little bit tech savvy you shouldn't have too much trouble picking it up. Review collected by and hosted on G2.com.

The biggest issue with Marketman is the support. They're slow to respond to urgent requests, and the system frequently breaks (about once a week). It takes about 3-7 days in our experience to get a fix to the system breaking glitch. Incredibly frustrating when you're trying to rely on it for your daily operations.

Small things- The website claims "real-time" inventory data... but they only auto-sync the sales once a day. So if you're imagining software that alerts you when you're running low on an item during a shift so you can respond appropriately, you're out of luck. It won't let you know until the next day when it's usually pretty irrelevant. You can manually sync the sales to get "real-time" data but the sync isn't responsive and can take a couple of hours so it certainly doesn't feel "real-time".

Having humans enter your scanned receipts is an alright idea, but it often feels like you get none of the benefits of having a computer do it and all of the downsides of having humans do it.

Update: Support continues to be the worst I've experienced. I would have loved to update this review with something more positive, but we continue to experience system-breaking glitches, and support is sluggish and incompetent in their response. Review collected by and hosted on G2.com.

Overall ease of use and tools available. Review collected by and hosted on G2.com.

The process of accepting deliveries is not integrated with all providers and takes more time to process. Review collected by and hosted on G2.com.

Managing inventory is now a breeze with all the built in functionality that MarketMan offers. We have a 3 location chain and each location is able to simply do their inventory counts, upload their invoices and have COGS reporting in a timely manner. Review collected by and hosted on G2.com.

Sometimes I just wish it could do more but once you give the MarketMan team some feedback and the time, they will sort you out. Their support is some of the best I've experienced. Review collected by and hosted on G2.com.

Marketman has been amazing to use. So simple and covers so many uses. From ordering to food cost to inventory it has been amazingly helpful. Review collected by and hosted on G2.com.

I have to be honest, I haven't found anything to dislike yet. If I am to pick anything it would be that there are so many uses and options that at times it can be a little overwhelming. But their support team is very helpful. Review collected by and hosted on G2.com.