# Best Onboarding Software for Small Business - Page 4 *By [Grace Savides](https://research.g2.com/insights/author/grace-savides)* Products classified in the overall Onboarding category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Onboarding to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Onboarding category. In addition to qualifying for inclusion in the Onboarding Software category, to qualify for inclusion in the Small Business Onboarding Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Onboarding Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) | 4.7/5.0 (5,922 reviews) | Self-service employee onboarding with tax automation | "[RUN Powered by ADP Streamlines Payroll and Onboarding with an Intuitive Experience](https://www.g2.com/survey_responses/run-powered-by-adp-review-13114567)" | | 2 | [Gusto](https://www.g2.com/products/gusto/reviews) | 4.6/5.0 (11,722 reviews) | Automated payroll-linked employee onboarding | "[Happy Customer](https://www.g2.com/survey_responses/gusto-review-12006488)" | | 3 | [Rippling](https://www.g2.com/products/rippling/reviews) | 4.8/5.0 (11,568 reviews) | Unified HR, IT, and payroll onboarding automation | "[Smooth User Experience with Rippling](https://www.g2.com/survey_responses/rippling-review-11136743)" | | 4 | [BambooHR](https://www.g2.com/products/bamboohr/reviews) | 4.4/5.0 (5,223 reviews) | Paperless onboarding with employee self-service workflows | "[Streamlined HR Tasks with Ultimate Ease](https://www.g2.com/survey_responses/bamboohr-review-13088413)" | | 5 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,997 reviews) | Paperless onboarding with integrated recruiting handoff | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 6 | [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) | 4.5/5.0 (2,480 reviews) | Automated onboarding flows with multi-site customization | "[Highly Customizable, Saves Time with Automation](https://www.g2.com/survey_responses/hibob-hris-review-13055546)" | | 7 | [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) | 4.2/5.0 (4,152 reviews) | Paperless onboarding with integrated I-9 and e-signatures | "[Solid product that could benefit from more updated reporting functionality](https://www.g2.com/survey_responses/adp-workforce-now-review-13117601)" | | 8 | [Paycom](https://www.g2.com/products/paycom/reviews) | 4.5/5.0 (4,623 reviews) | Employee-driven onboarding with self-service payroll verification | "[Paycom Review 06.26.2026](https://www.g2.com/survey_responses/paycom-review-13036323)" | | 9 | [Keka](https://www.g2.com/products/keka/reviews) | 4.4/5.0 (2,035 reviews) | Hire-to-retire automation with Indian payroll compliance | "[Streamlined HR Tasks with Some Room for Improvement](https://www.g2.com/survey_responses/keka-review-13070476)" | | 10 | [Employment Hero](https://www.g2.com/products/employment-hero/reviews) | 4.4/5.0 (2,577 reviews) | — | "[Helping HR Focus Less on Admin, More on People - Valuable all-in-one platform](https://www.g2.com/survey_responses/employment-hero-review-13108243)" | ## G2 Grid® for Onboarding Software ![G2 Grid® for Onboarding Software plotting products by satisfaction and market presence](https://www.g2.com/categories/onboarding-software/grids.png?focus%5B%5D=5449&focus%5B%5D=3637&focus%5B%5D=53090&focus%5B%5D=3236&focus%5B%5D=1621546&focus%5B%5D=136115&focus%5B%5D=14038&focus%5B%5D=570) Highlighted products: RUN Powered by ADP, Gusto, Rippling, BambooHR, Deel HR, Payoneer Workforce Management (Formerly Skuad + Boundless), Trainual, and Workday HCM. Underlying data: [Grid® JSON](https://www.g2.com/categories/onboarding-software/grids.json?focus%5B%5D=run-powered-by-adp&focus%5B%5D=gusto&focus%5B%5D=rippling&focus%5B%5D=bamboohr&focus%5B%5D=deel-hr&focus%5B%5D=payoneer-workforce-management-formerly-skuad-boundless&focus%5B%5D=trainual&focus%5B%5D=workday-hcm&segment=small-business) ## How Many Onboarding Software Products Does G2 Track? **Total Products under this Category:** 309 ### Category Stats (Jul 2026) - **Average Rating**: 4.4/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: G&A Partners (+10.2%) - Among all products in this category, G&A Partners recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Onboarding Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 110,600+ Authentic Reviews - 309+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### SAP SuccessFactors HCM SAP SuccessFactors HCM is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations trust SAP SuccessFactors HCM to enhance every employee experience, workforce decision, and people process—turning each employee into a success story. With SAP SuccessFactors HCM, you can: - Empower your workforce with AI-driven tools for self-service, learning, performance, and development to help people work faster and smarter. - Identify and develop top talent with a unified source of people and skills data that supports both HR strategies and business goals. - Stay compliant and agile with built-in legal and regulatory updates tailored to local business requirements. - Accelerate time to value by leveraging proven HR best practices and the strength of a global partner ecosystem. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=791&secure%5Bchosen_at%5D=2026-07-19T12%3A10%3A58Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=511&secure%5Bresource_id%5D=791&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonboarding-software%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=f7463ba643507b786d3b8ec1af4791bf99efbdbbf05cd34f6a0fccd670736802&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fhcm.html&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Onboarding Software Products in 2026? ### 1. [Shapes](https://www.g2.com/products/shapes/reviews) Shapes is the people platform for the AI era. Every HR process lives in one place, from your people directory and time off to performance cycles and analytics, with no spreadsheets or scattered systems in sight. AI agents handle the admin load end-to-end: answering employee questions instantly, running onboarding seamlessly, and flagging patterns or issues that need your attention. Using Vibe Views, any people leader can build the dashboard or tool they've always needed, just by describing it. No engineer required. Connect your people data wherever AI works, through MCP, enabling deep analysis, workflow triggers and custom tooling without ever exporting sensitive data. One clear price. Quick to implement. Built for HR leaders ready to turn off the noise and turn up the strategy. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Shapes?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Performance:** 9.3/10 (Category avg: 8.8/10) - **User, Role, and Access Management:** 9.2/10 (Category avg: 8.8/10) - **Dashboards:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Shapes?** - **Seller:** [Shapes](https://www.g2.com/sellers/shapes) - **Year Founded:** 2022 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/shapesco/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 66% Small-Business, 34% Mid-Market #### What Are Shapes's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Customer Support (12 reviews) - Helpful (11 reviews) - Intuitive (9 reviews) - Comprehensive Features (7 reviews) **Cons:** - Missing Features (6 reviews) - Integration Issues (3 reviews) - Lack of Mobile App (3 reviews) - No Mobile App (3 reviews) - App Issues (2 reviews) ### What Do G2 Reviewers Say About Shapes? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **user-friendly interface** of Shapes, making interactions and processes seamless and efficient. - Users highlight the **exceptional customer support** of Shapes, noting responsiveness and commitment to resolving issues promptly. - Users highlight the **user-friendly interface** of Shapes, enhancing team collaboration and streamlining project management. - Users find the **intuitive interface** of Shapes makes managing HR processes seamless and user-friendly. - Users value the **comprehensive features** of Shapes, enhancing project management and team collaboration effortlessly. **Cons:** - Users note significant **missing features** , requiring improvements like currency support and integration with other tools. - Users desire more **integration options** in Shapes, as some essential features are currently lacking in the system. - Users express the need for a **mobile app** , as currently only the web version is available. - Users want a **mobile app** for Shapes, as they currently have to rely solely on the web version. - Users are disappointed that Shapes has a **lack of mobile app** , limiting accessibility and convenience for on-the-go use. #### What Are Recent G2 Reviews of Shapes? **"[My savior!](https://www.g2.com/survey_responses/shapes-review-10727154)"** **Rating:** 5.0/5.0 stars *— Taly M.* [Read full review](https://www.g2.com/survey_responses/shapes-review-10727154) --- **"[depends how big they are. but a small-medium I would recommend](https://www.g2.com/survey_responses/shapes-review-10910223)"** **Rating:** 4.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/shapes-review-10910223) --- ### 2. [Crelate](https://www.g2.com/products/crelate/reviews) Serving more than 25,000 professionals, Crelate is the AI-powered Living Platform™ for modern recruiting. Built for high-performing teams across executive search, direct placement, and in-house talent teams, Crelate combines a powerful ATS, robust Recruiting CRM, and intelligent sourcing in a single, flexible platform. With agentic AI, customizable workflows, and real-time insights, Crelate helps teams activate their proprietary data, reduce tool sprawl, and solve strategic recruiting challenges at scale. Since 2012, our mission has been to grow lasting prosperity for all by empowering entrepreneurship and employment. **Average Rating:** 4.4/5.0 **Total Reviews:** 209 **How Do G2 Users Rate Crelate?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Performance:** 9.0/10 (Category avg: 8.8/10) - **User, Role, and Access Management:** 8.3/10 (Category avg: 8.8/10) - **Dashboards:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Crelate?** - **Seller:** [Crelate](https://www.g2.com/sellers/crelate) - **Company Website:** https://www.crelate.com - **Year Founded:** 2012 - **HQ Location:** Eagle, ID - **Twitter:** @CRELATE (2,201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3195074/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President, Recruiter - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 82% Small-Business, 18% Mid-Market #### What Are Crelate's Pros and Cons? **Pros:** - Helpful (2 reviews) - Business Growth (1 reviews) - Customizability (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) **Cons:** - Cost Issues (1 reviews) - Email Functionality Issues (1 reviews) - Expensive (1 reviews) - Improvement Needed (1 reviews) - Ineffective Search (1 reviews) ### What Do G2 Reviewers Say About Crelate? *AI-generated summary from verified user reviews* **Pros:** - Users find Crelate **helpful for small teams** , aiding recruiters in staying organized and on task. - Users find Crelate great for **business growth** in small teams, aiding recruiters in staying organized and productive. - Users value the **customizability** of Crelate, enhancing their recruitment process with tailored features and integrations. - Users find Crelate to be **efficient for small teams** , helping recruiters stay organized and on task. - Users praise Crelate for its **intuitive functionality** , enhancing their experience and productivity significantly. **Cons:** - Users express concerns over **cost issues** , noting extra charges for basic functionalities that should be included. - Users experience **email functionality issues** with slow performance and significant gaps affecting their workflow negatively. - Users find Crelate to be **too expensive** for freelance work, limiting its accessibility and appeal. - Users report **slow search and poor performance** in Crelate, highlighting significant gaps in basic functionality. - Users experience **ineffective search** performance, highlighting gaps in functionality and workflow that hinder efficiency. #### What Are Recent G2 Reviews of Crelate? **"[Love the layout and the ease of the product](https://www.g2.com/survey_responses/crelate-review-7795940)"** **Rating:** 4.0/5.0 stars *— Hilary T.* [Read full review](https://www.g2.com/survey_responses/crelate-review-7795940) --- **"[A Versatile and Efficient Applicant Tracking System](https://www.g2.com/survey_responses/crelate-review-13074069)"** **Rating:** 5.0/5.0 stars *— Joy F.* [Read full review](https://www.g2.com/survey_responses/crelate-review-13074069) --- #### What Are G2 Users Discussing About Crelate? - [What is Crelate used for?](https://www.g2.com/discussions/what-is-crelate-used-for) ## What Is Onboarding Software? [Talent Acquisition Suites Software](https://www.g2.com/categories/talent-acquisition-suites) ## What Software Categories Are Similar to Onboarding Software? - [HCM Software](https://www.g2.com/categories/hcm-software) - [Performance Management Software](https://www.g2.com/categories/performance-management) - [Payroll Software](https://www.g2.com/categories/payroll) - [Core HR Software](https://www.g2.com/categories/core-hr) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) - [Time & Attendance Software](https://www.g2.com/categories/time-attendance) --- ## How Do You Choose the Right Onboarding Software? ### What You Should Know About Onboarding Software ### Onboarding software buying insights at a glance [Onboarding software](https://www.g2.com/categories/onboarding-software) helps organizations streamline, standardize, and scale how they bring new employees into the business. As hiring becomes more distributed and role complexity increases, I’ve seen onboarding software shift from a simple HR checklist tool to a critical system that shapes employee experience from day one. The best onboarding software enables teams to automate workflows, manage documentation, and create structured onboarding journeys that are consistent across departments and locations. ([Source 1](https://www.g2.com/categories/onboarding-software)) In practice, onboarding platforms help businesses reduce manual coordination between HR, IT, and hiring managers. I consistently see teams adopt onboarding solutions to centralize employee data, track onboarding progress, and ensure compliance tasks are completed on time. As organizations grow, the best onboarding systems become less about task management and more about delivering a seamless, engaging onboarding experience that improves retention and accelerates productivity. Buyers evaluating onboarding software tend to prioritize ease of use, automation capabilities, and flexibility in customizing workflows. Across the category, satisfaction is consistently high, especially for onboarding platforms that balance intuitive design with deep functionality. Pricing typically varies based on employee count or platform scope, with more advanced onboarding solutions bundled into broader HR systems. Pricing for onboarding software is typically structured on a per-employee or per-user basis, often offered through tiered plans. Costs tend to increase as organizations adopt more advanced features like workflow automation, integrations, and compliance tracking. As a result, buyers closely evaluate scalability, especially as hiring volume increases and organizational complexity grows over time. #### Top 5 FAQs from software buyers: - What is the best onboarding software for growing or remote teams? - How do onboarding platforms improve employee engagement and retention? - Which onboarding software offers the most customizable workflows? - How long does it take to implement onboarding solutions across teams? - What features define the best onboarding systems for enterprise use? G2’s top-rated onboarding software, based on verified reviews, includes [Rippling](https://www.g2.com/products/rippling/reviews), [BambooHR](https://www.g2.com/products/bamboohr/reviews), [Deel](https://www.g2.com/products/deel-hr/reviews), and [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews). ### What are the top-reviewed Onboarding Software on G2? These are 5 of the top-reviewed onboarding software: - [**Rippling**](https://www.g2.com/products/rippling/reviews) - Number of Reviews: 11,250 - Satisfaction: 99 - Market Presence: 79 - G2 Score: 89 - [**BambooHR**](https://www.g2.com/products/bamboohr/reviews) - Number of Reviews: 3,774 - Satisfaction: 94 - Market Presence: 76 - G2 Score: 85 - [**Deel**](https://www.g2.com/products/deel-hr/reviews) - Number of Reviews: 1,272 - Satisfaction: 73 - Market Presence: 60 - G2 Score: 66 - [**HiBob HRIS**](https://www.g2.com/products/hibob-hris/reviews) - Number of Reviews: 2,288 - Satisfaction: 93 - Market Presence: 74 - G2 Score: 83 - [**Keka**](https://www.g2.com/products/keka/reviews) - Number of Reviews: 1,896 - Satisfaction: 82 - Market Presence: 61 - G2 Score: 72 Satisfaction score reflects how happy reviewers are with a product, based on review-driven factors G2 uses to model customer sentiment, not just star ratings alone. ([Source 2](https://www.g2.com/reports)) Market Presence score reflects a product’s reach and scale in the market using review data and additional signals. ([Source 2](https://www.g2.com/reports)) G2 Score is the overall score used to rank products within the category, calculated from Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) ### What I Often See in Onboarding Software **Feedback Pros: What Users Consistently Appreciate** **Intuitive workflows and dashboards simplify employee onboarding task management processes** - _“I really like how intuitive and user-friendly BambooHR is. It makes managing employee information, leave requests, and performance reviews so much easier. I appreciate that everything is centralized—employee data, documents, and reports are all in one place, which saves a lot of time. The self-service features are great, letting employees handle many tasks themselves, and the onboarding and hiring tools really simplify bringing new people on board. Overall, it’s streamlined, efficient, and makes HR tasks much less stressful.I often use to fill time-request and it is really ease for me to add leaves.” -_ [_Sumit K_](https://www.g2.com/products/bamboohr/reviews/bamboohr-review-12440472)_. BambooHR Review_ **Centralized onboarding tasks and employee data improve cross team coordination visibility** - _“The celebrations and welcome widgets on the home dashboard are fantastic for fostering a positive company culture even in a fast scaling environment like ours. I love how I can see upcoming birthdays and new highers at a glass ensuring that no team member feels overlooked. The time of requests widgets is a huge time saver highlighting urgent request so I can handle them instantly without digging through menus.” -_ [_Avyan S_](https://www.g2.com/products/bamboohr/reviews/bamboohr-review-12281100)_. BambooHR Review_ **Strong customer support helps resolve onboarding setup and usage issues quickly** - _“The best part about Deel HR is its accessibility, it's available both via the app and browser, making it convenient to use anytime. It's easy to implement and integrates seamlessly into businesses of all sizes. I've been using Deel HR for the past 10 months on a weekly basis to track my upcoming salary. It also helps me monitor any deductions and provides a clear overview of my monthly salary slips. Additionally, the 24/7 customer support is responsive, which adds to the overall smooth experience.” -_ [_Sukpreet K_](https://www.g2.com/products/deel-hr/reviews/deel-hr-review-12438681)_. Deel HR Review_ **Cons: Where Many Platforms Fall Short** **Initial configuration complexity slows onboarding setup and workflow customization efforts** - _“While HiBob is strong functionally, it can be complex to configure initially, particularly for organizations with highly customized processes. Reporting, although powerful, sometimes requires manual structuring to extract very specific data views. Additionally, certain integrations may require extra setup effort to fully align with existing systems, which can increase implementation time.” -_ [_Angelos C_](https://www.g2.com/products/hibob-hris/reviews/hibob-hris-review-12355120)_. HiBob HRIS Review_ **Limited customization options restrict flexibility for complex onboarding use cases** - _“At times, the interface seems somewhat basic and would benefit from additional customization options or automation features. Some functionalities also appear limited when compared to more robust HR tools. However, for everyday attendance and leave management, it serves its purpose effectively.” -_ [_Shivam P_](https://www.g2.com/products/keka/reviews/keka-review-12202909)_. Keka Review_ **Occasional system performance issues impact onboarding task completion and tracking accuracy** - _“With the complexities of our onboarding, it just didn't work for us. So we utilize a separate system called HR Cloud, and then from the actual onboarding process, everything else is handled through ADP.” -_ [_Nakwai D._](https://www.g2.com/products/adp-workforce-now/reviews/adp-workforce-now-review-10299458) _Workforce Now Review_ ### My Expert Takeaway on Onboarding Software in 2026 From what I observe across the category, teams that get the most value from onboarding software treat it as a system for automation and experience design, not just task tracking. High-performing HR and operations teams rely on onboarding platforms to standardize workflows while still allowing flexibility for different roles and regions. Products in this space tend to perform well in usability and overall experience, but there is often more variation in ease of setup and administration, especially for more advanced onboarding solutions. Teams that invest time upfront in configuring workflows and integrations typically see stronger long-term outcomes. I also see that support quality plays an important role in overall success, particularly for organizations scaling hiring quickly. Industries like technology, business services, and global hiring environments tend to adopt onboarding systems more aggressively because they require consistent, repeatable onboarding processes. The best onboarding software stands out when it combines automation, usability, and flexibility. It is not just about onboarding new hires. It is about creating a structured, scalable system that improves employee experience and drives productivity from day one. ### Onboarding Software FAQs #### What is employee onboarding software? Employee onboarding software helps organizations manage and automate the process of bringing new hires into the company. It centralizes tasks like document collection, training, compliance, and communication, while creating a structured experience for new employees. The best onboarding software goes beyond checklists by enabling workflows, progress tracking, and personalized onboarding journeys across teams. #### What is the best onboarding platform for remote employees? Remote onboarding requires strong automation, document management, and communication features. These platforms are commonly used for distributed teams: - [Rippling](https://www.g2.com/products/rippling/reviews) – Combines HR, IT, and device provisioning for fully remote onboarding. - [Deel](https://www.g2.com/products/deel-hr/reviews) – Strong for global hiring, compliance, and remote workforce management. - [BambooHR](https://www.g2.com/products/bamboohr/reviews) – User-friendly workflows and onboarding checklists for remote teams. #### What is the most cost-effective onboarding solution for SMBs? Cost-effective onboarding tools typically balance ease of use with essential automation features. These options are often favored by SMBs: - [BambooHR](https://www.g2.com/products/bamboohr/reviews) – Affordable and easy to implement for growing teams. - [Zoho People](https://www.g2.com/products/zoho-people/reviews) – Flexible pricing with solid onboarding and HR features. - [Gusto](https://www.g2.com/products/gusto/reviews) – Combines payroll and onboarding for small business efficiency. #### Which onboarding software offers the most engaging new hire experience? Engagement comes from personalization, automation, and user experience design. These platforms are often recognized for creating strong onboarding experiences: - [Rippling](https://www.g2.com/products/rippling/reviews) – Highly automated workflows with a modern, intuitive interface. - [Workday](https://www.g2.com/products/workday-recruiting/reviews) – Enterprise-grade onboarding journeys with role-based customization. - [SAP SuccessFactors](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) – Structured onboarding programs with guided experiences. #### Is onboarding part of CRM? Onboarding is not typically part of CRM. CRM systems are designed to manage customer relationships, sales pipelines, and customer data. Onboarding software, on the other hand, focuses on employee experience and internal workflows. However, some companies align onboarding with CRM data when onboarding customers (customer onboarding), but employee onboarding is usually handled within HR or dedicated onboarding platforms. ### Sources 1. [G2 category](https://www.g2.com/categories/onboarding-software) definition and inclusion criteria for Onboarding Software 2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.) (Satisfaction, Market Presence, and G2 Score definitions) **Researched by:** [Grace Savides](https://research.g2.com/insights/author/grace-savides?_gl=1*z00h48*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuNzU1ODM0NTYzLjE3NzM4NDEyNzQuMTc3Mzg0MTI3Mw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzM4NTI0NjYkbzE5NCRnMSR0MTc3Mzg1NTI5NiRqNjAkbDAkaDA.) **Last Updated on:** March 19, 2026 --- ## What Are the Most Common Questions About Onboarding Software? *AI-generated · Last updated: June 15, 2026* ### What is the most cost-effective onboarding solution for SMBs Based on G2 reviews, these products are frequently mentioned for easy onboarding and small-team administration. - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp) — straightforward setup and payroll onboarding. - [Gusto](https://www.g2.com/products/gusto) — simple payroll and onboarding workflows. - [BambooHR](https://www.g2.com/products/bamboohr) — easy new hire forms and tracking. - [Rippling](https://www.g2.com/products/rippling) — centralized onboarding with automation support. ### Which platform offers automated document collection for onboarding Based on G2 reviews, these products are commonly used for collecting forms and new-hire information online. - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp) — employees enter and submit details. - [BambooHR](https://www.g2.com/products/bamboohr) — digital forms and e-signature workflows. - [Rippling](https://www.g2.com/products/rippling) — digital access to HR documents. - [Gusto](https://www.g2.com/products/gusto) — onboarding documentation in one place. ### What platform supports multi-location onboarding programs Based on G2 reviews, these products are often used by teams managing onboarding across locations or regions. - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp) — supports separate locations and accounts. - [Gusto](https://www.g2.com/products/gusto) — supports multi-state and growing teams. - [Rippling](https://www.g2.com/products/rippling) — centralized workflows across departments and offices. - [BambooHR](https://www.g2.com/products/bamboohr) — onboarding workflows across multiple departments. ### What are the most important features in onboarding software According to verified users, the most valued onboarding software features are guided new-hire workflows, digital document collection, employee self-service, and task visibility for both managers and employees. Recent G2 reviews also highlight automated reminders, centralized employee records, payroll handoff, time-off or attendance connections, and strong support during setup. Buyers also care about easy navigation, because teams want new hires to complete forms, provide personal details, and move through each step without extra help. In categories where onboarding connects to broader HR work, reviewers consistently mention reporting, document access, and reliable notifications as features that reduce follow-up work and keep hiring processes organized. ### How do teams use onboarding for new hires According to verified users, teams use onboarding platforms to guide new hires through forms, personal details, tax information, direct deposit, and policy acknowledgments before day one. Reviews from the last six months also show teams using onboarding to assign tasks, collect documentation, track progress, and reduce paperwork across HR and payroll workflows. Employee self-service is a recurring theme, since many buyers want systems where new hires can enter their own information instead of relying on back-and-forth with HR. Reviewers also mention that structured onboarding helps standardize hiring across locations, keeps records centralized, and gives managers clearer visibility into what has been completed and what still needs attention.