SAS Customer Intelligence 360
SAS Customer Intelligence 360 is an AI-powered customer engagement platform that helps organizations connect customer data, decisions and delivery to create relevant, personalized experiences across every channel. The platform unifies audience management, customer journey orchestration, marketing decisioning, data activation and measurement in a single solution, enabling marketers to turn customer insights into real-time actions. Designed for marketing, customer experience and digital engagement teams, SAS Customer Intelligence 360 helps organizations build stronger customer relationships by delivering the right message, offer or experience at the right time. Marketers can create and activate audiences, orchestrate omnichannel customer journeys, manage communications across digital and offline channels, and optimize engagement using AI, analytics and real-time decisioning. Unlike traditional marketing clouds, SAS Customer Intelligence 360 uses a flexible hybrid data architecture that allows organizations to access and activate customer data where it resides, whether in the cloud, on premises or within existing MarTech solutions. This approach reduces data movement, simplifies integrations and helps organizations maximize the value of their existing technology investments. The platform provides marketers with a comprehensive view of customer behavior by combining online and offline interactions, digital activity, customer attributes and business data. Embedded AI, analytics and decision intelligence help organizations identify audiences, personalize engagement, determine next-best actions and continuously optimize customer experiences at scale. Whether modernizing legacy MarTech, enhancing an existing marketing ecosystem or pursuing a composable customer engagement strategy, organizations use SAS Customer Intelligence 360 to improve customer acquisition, retention, loyalty and lifetime value through more relevant and meaningful customer interactions.
Average Rating: 4.4/5.0
Total Reviews: 149
How Do G2 Users Rate SAS Customer Intelligence 360?
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
- Customization : 8.1/10 (Category avg: 8.4/10)
- Performance and Reliability: 8.1/10 (Category avg: 8.7/10)
- Workflow Capability: 8.6/10 (Category avg: 8.5/10)
Who Is the Company Behind SAS Customer Intelligence 360?
- Seller: SAS Institute
- Company Website:
- Year Founded: 1976
- HQ Location: Cary, NC
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LinkedIn® Page: www.linkedin.com
15,122 employees on LinkedIn® - Phone: 1-800-727-0025
Who Uses This Product?
- Top Industries: Marketing and Advertising, Banking
- Company Size: 45% Medium, 35% Large
What Do G2 Reviewers Say About SAS Customer Intelligence 360?
AI-generated summary from verified user reviews
Pros
- Users highlight the ease of use of SAS Customer Intelligence 360, making it accessible for both specialists and marketers.
- Users value the real-time journey orchestration of SAS Customer Intelligence 360, enhancing proactive services and unified customer views.
- Users value the real-time personalization and insights from SAS Customer Intelligence 360, enhancing customer interactions significantly.
- Users value the AI-driven customer journey optimization of SAS Customer Intelligence 360, enhancing customer understanding and decision-making.
- Users value the AI-driven decisioning and campaign automation of SAS Customer Intelligence 360, enhancing marketing agility and effectiveness.
Cons
- Users face a steep learning curve with SAS Customer Intelligence 360, requiring extensive training to master its capabilities.
- Users find the cost and licensing complexity of SAS Customer Intelligence 360 burdensome, impacting budgeting and scaling efforts.
- Users find integration issues with SAS Customer Intelligence 360, making it challenging to combine with other SAS products.
- Users find the difficult setup of SAS Customer Intelligence 360 challenging, requiring extensive training for effective use.
- Users find the complexity of SAS Customer Intelligence 360 overwhelming, necessitating extensive training and coordination for effective use.
What Are Recent G2 Reviews of SAS Customer Intelligence 360?
"SAS CI 360 Streamlines Real-Time Campaign Planning with Smooth RTDM Integration"
Rating: 5.0/5.0 stars
— Priyanka-D P.
"Innovative Omnichannel Solution, A Visual Delight"
Rating: 4.5/5.0 stars
— Thomas v.

