# Best Live Chat Software for Small Business - Page 8

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 464

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,800+ Authentic Reviews
- 464+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400&focus%5B%5D=5884&focus%5B%5D=1322078)

Highlighted products: Zoho Desk, Zendesk for Customer Service, Fin, WhatsApp Business Platform, Podium, Tidio, Smartsupp, and Shopify Inbox.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio&focus%5B%5D=smartsupp&focus%5B%5D=shopify-inbox&segment=small-business)

**Sponsored**

### Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-15T09%3A56%3A54Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Fsmall-business%3Fpage%3D8&secure%5Btoken%5D=68d39c76dcfcc0317e7071d4a86a11e0b1f20a3b3ed728f7459fb564ed6fa647&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2Ffeatures%2Fai-live-chat%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Twixor](https://www.g2.com/products/twixor/reviews)

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

**Average Rating:** 4.8/5.0

**Total Reviews:** 78

#### How Do G2 Users Rate Twixor?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 9.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Twixor?

- **Seller:** [Twixor](https://www.g2.com/sellers/twixor)
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2244ac6dff87407ef881fe401d796051662fc04bc92b2ee892c2c59cfb6ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwixor%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Conference Producer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small, 41% Medium

#### What Do G2 Reviewers Say About Twixor?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features.
- Users appreciate the **analytics dashboard** of Twixor for its convenience in tracking comprehensive data in one place.
- Users value the **automation capabilities** of Twixor, praising its efficiency in managing customer interactions effortlessly.
- Users appreciate the **efficiency** of Twixor, enabling faster responses and streamlined processes through AI automation.
- Users value Twixor's **AI capabilities** , enabling easy bot creation and enhancing client communication through personalized interactions.

##### Cons

- Users find the **learning curve challenging** , requiring time to master automation features and complex configurations.
- Users note a **steep learning curve** with Twixor, requiring extra training and time to effectively utilize its features.
- Users find **limited customization** options with Twixor, making complex tasks feel cumbersome and less efficient.
- Users find that the **difficult learning curve** of Twixor requires better documentation and onboarding support for smoother adoption.
- Users find Twixor's **complex onboarding process** time-consuming and challenging, requiring additional training for effective use.

#### What Are Recent G2 Reviews of Twixor?

**["Easy Visual Bot Builder with Stable Performance and Useful Analytics"](https://www.g2.com/survey_responses/twixor-review-12271821)**

**Rating:** 4.5/5.0 stars

_— Mahmoud H._

[Read full review](https://www.g2.com/survey_responses/twixor-review-12271821)

**["Smart automation that cuts down ticket volumes fast"](https://www.g2.com/survey_responses/twixor-review-12956013)**

**Rating:** 5.0/5.0 stars

_— Abhishek kumar s._

[Read full review](https://www.g2.com/survey_responses/twixor-review-12956013)

### [EnableX](https://www.g2.com/products/enablex-programmable-cloud/reviews)

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 169

#### How Do G2 Users Rate EnableX?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 9.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind EnableX?

- **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx)
- **Year Founded:** 2017
- **HQ Location:** Singapore
- **Twitter:** @EnablexIo  
108 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b009c518184fe87a925834eb1df96d20d1886e2e3820d385178f307a2e0dca1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18241218%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Small, 31% Medium

#### What Do G2 Reviewers Say About EnableX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of EnableX, enabling quick development and deployment of applications effortlessly.
- Users appreciate the **easy integration** of EnableX, making it simple to perform all video integration needs.
- Users appreciate the **easy API integrations** of EnableX, enjoying seamless functionality with minimal coding required.
- Users commend the **high video quality** of EnableX, appreciating its fast and easy-to-use communication features.
- Users appreciate the **easy setup** of EnableX, allowing quick integration and deployment of applications within hours.

##### Cons

- Users find the **poor documentation** of EnableX frustrating, wishing for clearer guidance and structured examples for better implementation.
- Users highlight the **limited features** of EnableX, noting missing integrations and essential functionalities like chat.
- Users find the **limited customization** options in EnableX restrictive, affecting their ability to tailor solutions effectively.
- Users experience **audio issues** during low network conditions, affecting the overall quality and performance of EnableX.
- Users feel the lack of **missing features** like background effects and chat options limits EnableX's functionality.

#### What Are Recent G2 Reviews of EnableX?

**["This is a very best Video call app for corporates meetings and webinar"](https://www.g2.com/survey_responses/enablex-review-9978410)**

**Rating:** 4.5/5.0 stars

_— Ashish S._

[Read full review](https://www.g2.com/survey_responses/enablex-review-9978410)

**["EnableX Voice API features"](https://www.g2.com/survey_responses/enablex-review-10316535)**

**Rating:** 5.0/5.0 stars

_— Nishant C._

[Read full review](https://www.g2.com/survey_responses/enablex-review-10316535)

#### What Are G2 Users Discussing About EnableX?

- [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions)
- [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for)
- [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for)

### [LiveHelpNow](https://www.g2.com/es/products/livehelpnow/reviews)

LiveHelpNow es una plataforma de compromiso con el cliente impulsada por IA que ayuda a las empresas a gestionar conversaciones a través de chat en vivo, SMS y canales de mensajería desde una única interfaz. Combina chat en tiempo real, automatización y enrutamiento inteligente para mejorar los tiempos de respuesta y optimizar las operaciones de soporte. Los equipos pueden usar asistentes de IA, respuestas predefinidas y flujos de trabajo personalizables para manejar eficientemente grandes volúmenes de consultas mientras mantienen una experiencia personalizada. Las herramientas de chat proactivo ayudan a capturar y convertir visitantes del sitio web, mientras que los informes y análisis proporcionan información sobre el rendimiento y el comportamiento del cliente. LiveHelpNow se integra con sistemas existentes para mantener los datos conectados y está diseñado para escalar con equipos en crecimiento que buscan mejorar tanto el soporte al cliente como el compromiso de ventas.

**Average Rating:** 4.3/5.0

**Total Reviews:** 155

#### How Do G2 Users Rate LiveHelpNow?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.2/10 (Category avg: 8.5/10)
- **Personalización:** 8.4/10 (Category avg: 8.5/10)
- **Co-navegación:** 8.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind LiveHelpNow?

- **Vendedor:** [LiveHelpNow](https://www.g2.com/es/sellers/livehelpnow)
- **Sitio web de la empresa:** www.livehelpnow.net
- **Año de fundación:** 2003
- **Ubicación de la sede:** Willow Grove, PA
- **Twitter:** @LiveHelpNow  
3,746 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5bbe4fd88878e69e22c8403d48ae75f3d7eea75fba31d8aee104bf238a79729&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F903832%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnología de la información y servicios, Venta al por Menor
- **Company Size:** 48% Small, 35% Medium

#### What Do G2 Reviewers Say About LiveHelpNow?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian las **funciones integradas de servicio al cliente** de LiveHelpNow, haciendo que el soporte sea rápido y eficiente.
- Los usuarios disfrutan de las **capacidades de automatización** de LiveHelpNow, optimizando el servicio al cliente a través de múltiples canales de comunicación.
- A los usuarios les encantan las **funciones de chat integradas** de LiveHelpNow, haciendo que el servicio al cliente sea eficiente y fácil de usar.
- Los usuarios valoran el **rápido soporte al cliente** y la facilidad de uso de LiveHelpNow, mejorando sus capacidades de servicio.
- Los usuarios destacan la **facilidad de personalización** en LiveHelpNow, mejorando su experiencia con soluciones a medida.

##### Cons

- Los usuarios encuentran los **problemas de control de administración** frustrantes debido a la interfaz anticuada y las limitaciones en los permisos de usuario.
- Los usuarios sienten que el **informe inadecuado** limita la precisión y complica la transferencia de información de manera efectiva.
- Los usuarios encuentran la **interfaz difícil** desafiante para los usuarios no técnicos, afectando la facilidad de uso y la experiencia.
- Los usuarios encuentran la **falta de características** limitante, especialmente en lo que respecta a la configuración de administración y la accesibilidad para usuarios no técnicos.
- Los usuarios encuentran la **curva de aprendizaje empinada** , especialmente para las personas no técnicas que navegan por la interfaz de administración anticuada.

#### What Are Recent G2 Reviews of LiveHelpNow?

**["Producto sólido por un gran precio."](https://www.g2.com/es/survey_responses/livehelpnow-review-9206243)**

**Rating:** 4.5/5.0 stars

_— Sean W._

[Read full review](https://www.g2.com/es/survey_responses/livehelpnow-review-9206243)

**["Mejor plataforma para servicio al cliente"](https://www.g2.com/es/survey_responses/livehelpnow-review-9337808)**

**Rating:** 5.0/5.0 stars

_— Marc V._

[Read full review](https://www.g2.com/es/survey_responses/livehelpnow-review-9337808)

#### What Are G2 Users Discussing About LiveHelpNow?

- [¿Para qué se utiliza LiveHelpNow?](https://www.g2.com/es/discussions/what-is-livehelpnow-used-for)

### [Stonly](https://www.g2.com/products/stonly/reviews)

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

**Average Rating:** 4.8/5.0

**Total Reviews:** 131

#### How Do G2 Users Rate Stonly?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Stonly?

- **Seller:** [Stonly](https://www.g2.com/sellers/stonly)
- **Year Founded:** 2018
- **HQ Location:** Paris, FR
- **Twitter:** @stonly  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec6b83574a1d4c7526cba0cb9460285a38e96a4bdef9e7ccec8d8fa62fe68667&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstonly%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small, 34% Medium

#### What Do G2 Reviewers Say About Stonly?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides.
- Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration.
- Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers.
- Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively.
- Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface.

##### Cons

- Users note a lack of **complementary features** , though these are not deemed critical for business operations.
- Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly.
- Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging.
- Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly.
- Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly.

#### What Are Recent G2 Reviews of Stonly?

**["I literally recommend them on every call I have with EVERY vendor and potential vendor"](https://www.g2.com/survey_responses/stonly-review-10331547)**

**Rating:** 5.0/5.0 stars

_— Thomas J._

[Read full review](https://www.g2.com/survey_responses/stonly-review-10331547)

**["It's the best"](https://www.g2.com/survey_responses/stonly-review-10630489)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/stonly-review-10630489)

#### What Are G2 Users Discussing About Stonly?

- [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for)

### [Tiledesk](https://www.g2.com/products/tiledesk/reviews)

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy.

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Tiledesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Tiledesk?

- **Seller:** [Tiledesk S.r.l.](https://www.g2.com/sellers/tiledesk-s-r-l)
- **Year Founded:** 2020
- **HQ Location:** Milan, Lombardy
- **Twitter:** @tiledesk  
117 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=697acbfd439cd4056930dd1ad3122d58cb71ed548c31f35406802d0fd66f9a7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftiledesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Small, 22% Medium

#### What Do G2 Reviewers Say About Tiledesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Tiledesk, providing quick solutions and addressing feature requests effectively.
- Users value the **AI efficiency** of Tiledesk, which streamlines customer support and enhances user experience effortlessly.
- Users value the **intuitive AI integration** of Tiledesk, enabling smart, conversational bots and tailored support solutions.
- Users appreciate the **automation features** of Tiledesk, enabling efficient customer support and smarter bot interactions.
- Users find Tiledesk's **ease of use** remarkable, making chatbot creation simple and efficient for all skill levels.

##### Cons

- Users experience **usability issues** with Tiledesk, particularly in maintaining the open-source version and training bots efficiently.
- Users find Tiledesk lacking in **integration options** , wishing for support for more apps like Line and advanced ticketing.
- Users desire **more app integrations** with Tiledesk, seeking support for additional social media and ticketing systems.
- Users find Tiledesk's **limited integration options** restrict its functionality and connectivity with other essential apps.
- Users desire a **bulk URL upload feature** for Tiledesk to simplify bot training processes significantly.

#### What Are Recent G2 Reviews of Tiledesk?

**["Easy to implement and reliable AI chatbot"](https://www.g2.com/survey_responses/tiledesk-review-10601240)**

**Rating:** 5.0/5.0 stars

_— Azra H._

[Read full review](https://www.g2.com/survey_responses/tiledesk-review-10601240)

**["Intuitive Chatbot with Multilingual Capability"](https://www.g2.com/survey_responses/tiledesk-review-12240983)**

**Rating:** 5.0/5.0 stars

_— Ben Warke W._

[Read full review](https://www.g2.com/survey_responses/tiledesk-review-12240983)

### [Kayako](https://www.g2.com/products/kayako/reviews)

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

**Average Rating:** 4.1/5.0

**Total Reviews:** 225

#### How Do G2 Users Rate Kayako?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Kayako?

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako  
9,448 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®
- **Phone:** +1 (888) 952-9256

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About Kayako?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **contextual AI suggestions** in Kayako, enhancing response accuracy and reducing guesswork for support agents.
- Users value the **contextual AI efficiency** of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
- Users appreciate the **contextual AI technology** in Kayako, which significantly enhances support agents' efficiency and accuracy.
- Users value the **contextual automated responses** of Kayako, enhancing support with relevant AI-generated suggestions.
- Users appreciate the **contextual responsiveness** of Kayako's AI, enhancing support with accurate and relevant suggestions.

##### Cons

- Users find the **mobile experience lacking intuitiveness** , making it challenging for agents in the field or after hours.
- Users find the **mobile experience lacking** , stating it's not ideal for agents needing accessibility on-the-go.
- Users find the **mobile experience lacking** , making it inconvenient for agents needing quick access on-the-go.
- Users feel the **mobile experience is underdeveloped** , making it challenging for agents to use effectively on-the-go.

#### What Are Recent G2 Reviews of Kayako?

**["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/survey_responses/kayako-review-12889028)**

**Rating:** 5.0/5.0 stars

_— Deniz Y._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12889028)

**["Surprisingly Human, High-Quality AI Replies That Nail Customer Context"](https://www.g2.com/survey_responses/kayako-review-12890475)**

**Rating:** 4.5/5.0 stars

_— Syed H._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12890475)

#### What Are G2 Users Discussing About Kayako?

- [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for)
- [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system)

### [Blazeo](https://www.g2.com/products/blazeo-blazeo/reviews)

The Best Conversational AI that helps you find and keep more customers Lead conversion tools and expertise to capture, qualify and convert customers. Capture more business from every channel. - Engage every lead instantly with Conversion Intelligence — across chat, email, text, and calls - Automate follow-ups, appointments, and workflows so no opportunity slips through the cracks - Centralize all lead activity, communications, and reporting into SmartHub to boost conversion and ROI

**Average Rating:** 4.1/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Blazeo?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 9.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Blazeo?

- **Seller:** [Blazeo](https://www.g2.com/sellers/blazeo)
- **Year Founded:** 2008
- **HQ Location:** Pleasanton, CA
- **Twitter:** @ApexChat  
777 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9a15d0574c834f91f589a85d4c2c9cbc503b0e3aab7e7eb3dbbfe2cf5f924a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1598339%2F&secure%5Burl_type%5D=linkedin_company_website)  
103 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 94% Small, 13% Large

#### What Are Recent G2 Reviews of Blazeo?

**["Great Service & Product"](https://www.g2.com/survey_responses/blazeo-review-10037612)**

**Rating:** 5.0/5.0 stars

_— Joseph H._

[Read full review](https://www.g2.com/survey_responses/blazeo-review-10037612)

**["Blazeo helps us capture more prospects."](https://www.g2.com/survey_responses/blazeo-review-10055437)**

**Rating:** 5.0/5.0 stars

_— Steve H._

[Read full review](https://www.g2.com/survey_responses/blazeo-review-10055437)

#### What Are G2 Users Discussing About Blazeo?

- [What is Apex Chat used for?](https://www.g2.com/discussions/what-is-apex-chat-used-for)

### [Desku.io](https://www.g2.com/products/desku-io/reviews)

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.

**Average Rating:** 4.8/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Desku.io?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Desku.io?

- **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io)
- **Year Founded:** 2022
- **HQ Location:** Dover, US
- **Twitter:** @DeskuHQ  
52 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ed03bb3c430c01305a20b6fa5e78c1176ba1080b1384b64448e37a9277d99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdesku-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 77% Small, 23% Medium

#### What Do G2 Reviewers Say About Desku.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly.
- Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly.
- Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions.
- Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support.
- Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable.

##### Cons

- Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus.
- Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future.
- Users report **notification issues** with chat management, affecting prompt responses when switching tabs.
- Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features.
- Users feel that the **AI features could be enhanced** for improved functionality and user experience.

#### What Are Recent G2 Reviews of Desku.io?

**["Desku helps us automate handling of general incoming enquiries."](https://www.g2.com/survey_responses/desku-io-review-9756331)**

**Rating:** 5.0/5.0 stars

_— Tushar C._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331)

**["Finally a Support System that just makes sense"](https://www.g2.com/survey_responses/desku-io-review-6542366)**

**Rating:** 5.0/5.0 stars

_— Steven G._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366)

#### What Are G2 Users Discussing About Desku.io?

- [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment

### [ProProfs Chat](https://www.g2.com/products/proprofs-proprofs-chat/reviews)

ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise level business, providing instant support to valuable customers and visitors on your site becomes a piece a of cake with the integration of this software. ProProfs Chat comes with special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means. ProProfs Chat is also an extensive software that comes with intuitive capabilities. These help to examine the behavior of website visitors through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based on chat distribution, hands-on assistance with co-browsing and snapshot features. Other than that, the visitor chat window offers ultimate flexibility, customizability and total compatibility to your website. Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators’ performance reports, and more. ProProfs Chat also provides personalized deployment services, with a committed success manager, 24/7 online support, multiple location backup with multi layered data privacy and security. We offer a no-obligation 15-day free trial that helps you decide whether the software can help you save time and still answer customer queries hassle-free or not.

**Average Rating:** 4.5/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate ProProfs Chat?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ProProfs Chat?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 51% Small, 31% Medium

#### What Are Recent G2 Reviews of ProProfs Chat?

**["Better Customer Service with ProProfs Chat"](https://www.g2.com/survey_responses/proprofs-chat-review-8009953)**

**Rating:** 4.5/5.0 stars

_— Abhishek G._

[Read full review](https://www.g2.com/survey_responses/proprofs-chat-review-8009953)

**["An interesting Chat solution for any customer facing website."](https://www.g2.com/survey_responses/proprofs-chat-review-8001701)**

**Rating:** 4.5/5.0 stars

_— Arpi J._

[Read full review](https://www.g2.com/survey_responses/proprofs-chat-review-8001701)

#### What Are G2 Users Discussing About ProProfs Chat?

- [What is ProProfs Chat used for?](https://www.g2.com/discussions/what-is-proprofs-chat-used-for)

### [Acquire](https://www.g2.com/products/acquire/reviews)

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

**Average Rating:** 4.2/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Acquire?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Acquire?

- **Seller:** [Acquire](https://www.g2.com/sellers/acquire)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 56% Small, 40% Medium

#### What Are Recent G2 Reviews of Acquire?

**["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)**

**Rating:** 5.0/5.0 stars

_— prabin s._

[Read full review](https://www.g2.com/survey_responses/acquire-review-6989561)

**["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)**

**Rating:** 5.0/5.0 stars

_— Francis R._

[Read full review](https://www.g2.com/survey_responses/acquire-review-8981633)

#### What Are G2 Users Discussing About Acquire?

- [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for)

### [Positive User](https://www.g2.com/products/positive-user/reviews)

Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/

**Average Rating:** 4.3/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate Positive User?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 9.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Positive User?

- **Seller:** [Positive User](https://www.g2.com/sellers/positive-user)
- **Year Founded:** 2016
- **HQ Location:** Paris, FR
- **Twitter:** @user\_com\_app  
6,263 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70a50bafdda6c7c884c51ce22a55aa41734c9b2cfedfb7901c2703a98a724261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuser-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small, 18% Medium

#### What Do G2 Reviewers Say About Positive User?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effortless automation** capabilities of User.com, streamlining marketing operations and saving significant time.
- Users value the **automation features** of User.com, enabling efficient campaign management and seamless engagement across channels.
- Users commend the **ease of use** of User.com, highlighting its intuitive setup and streamlined marketing processes.
- Users appreciate the **easy implementation** of User.com, allowing for a quick and straightforward setup process for marketing automation.
- Users appreciate the **easy setup** of User.com, enabling quick onboarding and seamless integration with existing tools.

##### Cons

- Users face **automation complexity** in Positive User, struggling with advanced setups and overwhelming features for new users.
- Users find the **automation limitations** in Positive User hinder complex workflows, requiring cumbersome workarounds for advanced scenarios.
- Users experience **occasional glitches** with email delivery and integrations that hinder workflow efficiency.
- Users find the **learning curve steep** with User.com due to complex features and automation setups for new users.
- Users note a **lack of advanced customization** in workflow options, limiting complex automation abilities and user journeys.

#### What Are Recent G2 Reviews of Positive User?

**["Comprehensive CRM and Automation, Needs Enhanced Insights"](https://www.g2.com/survey_responses/positive-user-review-12532905)**

**Rating:** 4.0/5.0 stars

_— Udaya D._

[Read full review](https://www.g2.com/survey_responses/positive-user-review-12532905)

**["Perfect Fit for DACH B2B Sales Compliance"](https://www.g2.com/survey_responses/positive-user-review-12983474)**

**Rating:** 4.0/5.0 stars

_— Verified User in Building Materials_

[Read full review](https://www.g2.com/survey_responses/positive-user-review-12983474)

#### What Are G2 Users Discussing About Positive User?

- [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) - 1 comment
- [What is UserEngage?](https://www.g2.com/discussions/what-is-userengage)
- [Is User com good?](https://www.g2.com/discussions/is-user-com-good) - 1 comment
- [Is user com a CRM?](https://www.g2.com/discussions/is-user-com-a-crm)

### [Gallabox](https://www.g2.com/products/gallabox/reviews)

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

**Average Rating:** 4.6/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Gallabox?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 9.5/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gallabox?

- **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap)
- **Company Website:** gallabox.com
- **Year Founded:** 2020
- **HQ Location:** Chennai, IN
- **Twitter:** @gallabox  
147 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6ec7be6c60ea5bd83d2b06f60d6f001099dddcd8f2f383aeeb3957ee146b1aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgallabox%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Apparel & Fashion
- **Company Size:** 73% Small, 21% Medium

#### What Do G2 Reviewers Say About Gallabox?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective.
- Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively.
- Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication.
- Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications.
- Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication.

##### Cons

- Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management.
- Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization.
- Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs.
- Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup.
- Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting.

#### What Are Recent G2 Reviews of Gallabox?

**["Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient"](https://www.g2.com/survey_responses/gallabox-review-12510483)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483)

**["Gallabox is working great for us"](https://www.g2.com/survey_responses/gallabox-review-11460896)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896)

### [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews)

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 341

#### How Do G2 Users Rate Swell?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Swell?

- **Seller:** [SocialSwell](https://www.g2.com/sellers/socialswell)
- **Year Founded:** 2016
- **HQ Location:** Salt Lake City, Utah
- **Twitter:** @Swell\_Reviews  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90219892aa94332d4df35f24c16f9e22bd78f6a69ff7faff499ff205a0c1615e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17937029%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 87% Small, 12% Medium

#### What Are Recent G2 Reviews of Swell?

**["Modern developer workflow are impressive"](https://www.g2.com/survey_responses/swell-review-9932552)**

**Rating:** 4.0/5.0 stars

_— Khaloukhaev A._

[Read full review](https://www.g2.com/survey_responses/swell-review-9932552)

**["Awesome platform to contact our research participants. Private, easy to use... Great features"](https://www.g2.com/survey_responses/swell-review-8879327)**

**Rating:** 4.5/5.0 stars

_— Gina A._

[Read full review](https://www.g2.com/survey_responses/swell-review-8879327)

### [Chatlio](https://www.g2.com/products/chatlio/reviews)

Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use.

**Average Rating:** 4.3/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Chatlio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chatlio?

- **Seller:** [Chatlio](https://www.g2.com/sellers/chatlio)
- **HQ Location:** Seattle, Washington
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d152622c8afd3e47c94b1c1b24372ff76d294a5cfb3b6b88e0cdb0295f87818&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlio%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 74% Small, 20% Medium

#### What Are Recent G2 Reviews of Chatlio?

**["Simply the best LiveChat for Slack"](https://www.g2.com/survey_responses/chatlio-review-3983280)**

**Rating:** 5.0/5.0 stars

_— Anatoly B._

[Read full review](https://www.g2.com/survey_responses/chatlio-review-3983280)

**["Easy to comprehend"](https://www.g2.com/survey_responses/chatlio-review-6539957)**

**Rating:** 4.5/5.0 stars

_— Dev K._

[Read full review](https://www.g2.com/survey_responses/chatlio-review-6539957)

#### What Are G2 Users Discussing About Chatlio?

- [What has been your experience with Chatlio for real-time customer support, and how does it compare to other tools?](https://www.g2.com/discussions/what-has-been-your-experience-with-chatlio-for-real-time-customer-support-and-how-does-it-compare-to-other-tools)
- [What is Chatlio used for?](https://www.g2.com/discussions/what-is-chatlio-used-for)

### [Chatstack](https://www.g2.com/products/stardevelop-chatstack/reviews)

Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Chatstack?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 8.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatstack?

- **Seller:** [Stardevelop](https://www.g2.com/sellers/stardevelop)
- **HQ Location:** Gold Coast
- **Twitter:** @stardevelop  
11,019 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c67701d74f34d51dad19c5c0961a8ce93365453ed6425570c3f4566c1779b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatstack%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 61% Small, 26% Medium

#### What Do G2 Reviewers Say About Chatstack?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **fast response times** and the integration of essential features that support company growth.
- Users value the **time-saving features** of Chatstack, enhancing efficiency and supporting company growth seamlessly.

#### What Are Recent G2 Reviews of Chatstack?

**["Tool to help in communication with customer"](https://www.g2.com/survey_responses/chatstack-review-8624320)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/chatstack-review-8624320)

**["Chatstack has made immense improvements"](https://www.g2.com/survey_responses/chatstack-review-8050953)**

**Rating:** 4.0/5.0 stars

_— Jennifer S._

[Read full review](https://www.g2.com/survey_responses/chatstack-review-8050953)

#### What Are G2 Users Discussing About Chatstack?

- [What is live chat customer service?](https://www.g2.com/discussions/live-help-messenger-what-is-live-chat-customer-service)
- [What is live chat system?](https://www.g2.com/discussions/what-is-live-chat-system) - 1 comment
- [Why do you need live chat software?](https://www.g2.com/discussions/why-do-you-need-live-chat-software)
- [What are the features of live chat?](https://www.g2.com/discussions/what-are-the-features-of-live-chat)

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Spotlight Categories

[Job Search Sites](https://www.g2.com/categories/job-search-sites)

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[HCM Software](https://www.g2.com/categories/hcm-software)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)