The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution Review collected by and hosted on G2.com.

The only thing that can be improved in this tool is the implementation of capabilities for the Advanced Chatbots to make it even more responsive and faster. Also a feature of sneak peek between the agent and supervisor and also the customer would be a great feature to add. Review collected by and hosted on G2.com.