G2

Steve H.

Head of Hybrid Cloud Infrastructure

Mid-Market (51-1000 emp.)

4/30/2026

"Intuitive, High-ROI Communication That Speeds Engineering Resolutions"

4.5/5

What do you like best about Rocket.Chat?

It is very intuitive and has been the single best form of communication for our engineers, outside of face to face meetings. We have built a Confluence page to explain appropriate use, so that we don't end up with 'channel sprawl', where it becomes hard to find the best channel for quick comms. Complex technical problems can be discussed by a wide audience very quickly and it avoids the need for VC calls, which can take up a lot of time as the debate often broadens to encompass much wider topics. It really droves optimum performance and speed to resolution. It is well priced for an organisation of our size and the ROI has been evident for quite some time. We rarely have issues with the product and, when we do, the support quality and response times have been very good. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

There is little to dislike. A small challenge is the process by which users can clear open messages, it just seems to be a few too many steps each time. Review collected by and hosted on G2.com.

What problems is Rocket.Chat solving and how is that benefiting you?

We are an 80 person company servicing the needs of multiple customers. Most of our engineers are experienced problem solvers, but every now and then they come across a problem that needs deeper research. RocketChat makes them define their problem statement well, so that they can presen this to the community and get rapid suggestions to resolve issues. These conversations can then be edited and recorded in Confluence to provide a permanent record for future use Review collected by and hosted on G2.com.