Best Knowledge Base Software - Page 7
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation and project timelines to meeting notes and action items.
Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts (SME), team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. First, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Many knowledge base solutions now leverage AI to enhance knowledge delivery and management. AI-powered solutions deliver intelligent recommendations and proactively surface relevant articles and information by efficiently understanding context and user intent. These AI-enabled knowledge bases are dynamic and can also be embedded into the user’s daily workflow via other collaborative tools.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions (FAQ). Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Featured Knowledge Base Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Q.wiki: the quick way to an interactive management system Agile management systems are undeniably the liveliest in the market, boasting read-only access levels of between 10 and 100 hits per employee
- 80% Enterprise
- 20% Mid-Market
- Overview
- User Satisfaction
- Seller Details
All-In-One Knowledge Management System - Wiki + Q&A + Workflow + AI. AllAnswered supports modern Wiki pages for documentation and questions & answers for capturing team know-hows. The built-i
- 50% Small-Business
- 25% Enterprise
7 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Drupal Wiki is a powerful yet easy to use webbased Enterprise Wiki offering approval workflows, office integration with fulltext search in Word, PowerPoint, Excel, PDF and other features like categor
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Clipicious is a powerful collaborative knowledge vault for you & your team. Collect, Organize, Annotate & Share Knowledge. Manage all your learnings effortlessly in one single place.
- 75% Small-Business
- 25% Mid-Market
248 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KBPublisher is a knowledge management software which allows to share information with customers, employees or partners.
- 75% Small-Business
- 25% Mid-Market
18 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent
- 100% Mid-Market
165 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Almanac is a platform for async work, built around a document editor with powerful version control.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Calls9 Knowledge Plus is a knowledge management system that allows access to documents and key knowledge for businesses. Team chat allows employees to keep in touch remotely. Compliance can be tracked
- 67% Enterprise
- 33% Mid-Market
703 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Documentation platform to collaboratively write, publish, review, analyse and collect feedback on personalised customer-facing docs the modern way. Established in 2018, DeveloperHub helps enterprises
- 33% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kapture is an Innovative and Powerful API-Driven Knowledge Management Platform with Advanced Content Management, Search Engine, Security, and Analytics. Kapture has been cooked in the labs of UnfoldL
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
The Lessons Learned Database helps capture and manage experiential knowledge from important projects, events or operations. Users can search for lessons, review content, categorize lessons, and genera
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Wikiful is a platform for building personal wikis easily and intuitively.
- 67% Small-Business
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
YouTrack is a project management tool packed with features that streamline your work and increase productivity on any team project. Track tasks, manage projects, maintain a knowledge base, support you
- Computer Software
- Information Technology and Services
- 56% Mid-Market
- 33% Small-Business
208,116 Twitter followers
- Overview
- User Satisfaction
- Seller Details
zehnplus is a Switzerland-based provider of enterprise software, offering solutions for AI-driven information and knowledge management platforms. Our goal is to connect people, knowledge, and ideas. W
- 33% Enterprise
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Ariv.ai helps you discover, organize and reuse knowledge right where you and your team, work. (Available for Slack and Microsoft Teams) Capturing tribal enterprise knowledge is the holy grail of know
- 50% Mid-Market
- 50% Small-Business
13 Twitter followers
