1.) Call back Timer - Which is very useful to give timely updates to customer.

2.) Sub Tickets - Very easy to communicate with different teams like logistic and finance by using sub ticket.

3.) Smooth way to dispose the ticker.

4.) Easy to create manual tickets as well

5.) It is very useful for our customer support.

5.) Easy to map and integrate Review collected by and hosted on G2.com.

Sometimes I feel the navigation can be bit faster as it slows down, but this happens very rarely.

Forget password option should considered old passwords as well Review collected by and hosted on G2.com.

The thing which I liked about KAPTURE is I am working in a healthcare company and for me it's very important to manage a lot of things at a time. That purpose is somewhat solved; we don't need different products for different work. Review collected by and hosted on G2.com.

It totally depends on your requirements, how you are doing your work using this, but after support, I would say it needs a lot of improvement. A quick solution is needed from the support team. Review collected by and hosted on G2.com.

Kapture is an innovative and powerful API-driven platform with advanced analytics, content management, search engine, and security. Kapture provides users with a simple and more accessible content creation experience with a seamless web-based editor and dynamic workflows. This platform offers lifecycle management, an adjustable content structure, user groups, tags/categories, dynamic workflows, role-based content security, and task notifications by email and SMS.

Kapture is easily customizable with any development environment and has a simple integration with other 3rd party applications. Admins access and control users with enhanced role-based management, personalized themes, and settings. Users have single-sign-on across modules, enhanced user experience with personalized themes and settings, and centralized access and control. Kapture supports multiple users and imports bulk users via API.

Users easily configure their knowledge base using Kapture. It’s easy to deploy Kapture based on the user’s need for on-premise, cloud, or hybrid storage. Import tools are customizable for external index system(s) to improve workflow. Single-tenant or multi-tenant options are available, auto-scaling with high-quality service and user experience. There’s no need to wait for automatic and instant indexing and multi-lingual support.

Using this platform, users create content once in any language and have it automatically translated into other available languages. Custom and sophisticated natural language search allow a robust, consumer-grade search experience: out-of-the-box widgets and business, advanced search across documents and attachments. Kapture’s natural language search is an innovative technology that provides search with image recognition/OC and phonetic search. Review collected by and hosted on G2.com.

Kapture is an excellent knowledge management software. There's nothing that I dislike about using it. Kapture provides users with advanced analytics, content management, search engine, and security. Kapture provides users with a simple and more accessible content creation experience with a seamless web-based editor and dynamic workflows. Review collected by and hosted on G2.com.