# Best Incident Response Software for Small Business

## How Many Incident Response Software Products Does G2 Track?

**Total Products under this Category:** 103

### Category Stats (Jul 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Palo Alto Cortex XSIAM (+0.34%) - Among all products in this category, Palo Alto Cortex XSIAM recorded the largest rating increase compared to last month

_Last updated: July 29, 2026_

## How Does G2 Rank Incident Response Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,300+ Authentic Reviews
- 103+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Response Software
 ![G2 Grid® for Incident Response Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-response/grids.png?focus%5B%5D=68606&focus%5B%5D=98376&focus%5B%5D=164907&focus%5B%5D=16881&focus%5B%5D=139264&focus%5B%5D=70840&focus%5B%5D=27399&focus%5B%5D=122123)

Highlighted products: CrowdStrike Falcon Endpoint Protection Platform, Tines, Torq AI SOC Platform, SentinelOne Singularity Endpoint, KnowBe4 PhishER/PhishER Plus, Cynet, IBM QRadar SIEM, and Microsoft Sentinel.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-response/grids.json?focus%5B%5D=crowdstrike-falcon-endpoint-protection-platform&focus%5B%5D=tines&focus%5B%5D=torq-ai-soc-platform&focus%5B%5D=sentinelone-singularity-endpoint&focus%5B%5D=knowbe4-phisher-phisher-plus&focus%5B%5D=cynet&focus%5B%5D=ibm-ibm-qradar-siem&focus%5B%5D=microsoft-sentinel&segment=small-business)

**Sponsored**

### Datadog

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1082&secure%5Bchosen_at%5D=2026-07-30T09%3A58%3A59Z&secure%5Bdisplayable_resource_id%5D=1081&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1081&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3824&secure%5Bresource_id%5D=1082&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-response%2Fsmall-business&secure%5Btoken%5D=6bd92c2dfcb7cb4d0c9cc9ae09cec20ba149322505adfd09e7b3742a913ad02b&secure%5Burl%5D=https%3A%2F%2Fwww.datadoghq.com%2Fdg%2Fmonitor%2Ffree-trial-g2%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dreview-site%26utm_campaign%3Ddg-coreplatform-multi-ww-en-g2&secure%5Burl_type%5D=custom_url)

### [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)

Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC

**Average Rating:** 4.6/5.0

**Total Reviews:** 415

#### How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?

- **Threat Intelligence:** 9.6/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?

- **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike)
- **Company Website:** www.crowdstrike.com
- **Year Founded:** 2011
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @CrowdStrike  
110,809 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f13dce0bc1628ccb762ed9d5acb4e0f0998a717639b903c3d3a271ef1da6ad7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2497653%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,343 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Security Analyst, Cyber Security Analyst
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 43% Large, 42% Medium

#### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **lightweight performance and powerful threat detection** of CrowdStrike Falcon, enhancing operational efficiency and security.
- Users value the **effective threat detection** of CrowdStrike Falcon, ensuring robust security without compromising system performance.
- Users appreciate the **ease of use** of CrowdStrike Falcon, benefiting from a lightweight and efficient security solution.
- Users appreciate the **advanced real-time threat protection** of CrowdStrike Falcon, enhancing security with minimal system impact.
- Users appreciate the **strong threat detection** of CrowdStrike Falcon, effectively catching both known and unknown threats seamlessly.

##### Cons

- Users find the **cost of CrowdStrike Falcon** to be high, especially for smaller teams needing advanced features.
- Users face **initial complexity and a steep learning curve** with CrowdStrike Falcon, making it challenging for non-technical personnel.
- Users find the **initial learning curve** of CrowdStrike challenging, especially transitioning from other systems like Splunk.
- Users find the **high cost and limited features** frustrating, particularly for smaller teams needing advanced capabilities.
- Users express concern over **pricing issues** , especially for smaller organizations needing advanced features with additional licensing costs.

#### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform?

**["Crowdstrike Falcon: Proactive Security, Steep Learning Curve"](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)**

**Rating:** 5.0/5.0 stars

_— Ansh B._

[Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)

**["Lightweight Deployment, Powerful Incident Response Visibility"](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)**

**Rating:** 5.0/5.0 stars

_— Anup A._

[Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)

#### What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform?

- [How does Falcon prevent work?](https://www.g2.com/discussions/how-does-falcon-prevent-work) - 1 comment
- [Does CrowdStrike offer MFA?](https://www.g2.com/discussions/does-crowdstrike-offer-mfa) - 1 comment
- [What is OverWatch in CrowdStrike?](https://www.g2.com/discussions/what-is-overwatch-in-crowdstrike) - 1 comment
- [How much does CrowdStrike Falcon X cost?](https://www.g2.com/discussions/how-much-does-crowdstrike-falcon-x-cost)
- [What is MDR detection?](https://www.g2.com/discussions/what-is-mdr-detection)

### [Tines](https://www.g2.com/products/tines/reviews)

Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library.

**Average Rating:** 4.7/5.0

**Total Reviews:** 396

#### How Do G2 Users Rate Tines?

- **Threat Intelligence:** 8.7/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.6/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Tines?

- **Seller:** [Tines](https://www.g2.com/sellers/tines)
- **Company Website:** www.tines.com
- **Year Founded:** 2018
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fc971f982798d83e47683f1503ab5657fee83ad46901a0ba9319f85a0d8adbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftines-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
568 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Security Engineer, Software Engineer
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 39% Medium, 36% Large

#### What Do G2 Reviewers Say About Tines?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Tines, enabling efficient automation without requiring extensive technical knowledge.
- Users find Tines makes **automation effortless** , enabling easy task handling without requiring coding skills.
- Users praise Tines for their **exceptional customer support** , providing fast, friendly, and effective assistance anytime it’s needed.
- Users value the **easy integrations** of Tines, enabling quick and effective automation without coding skills.
- Users praise Tines for its **seamless integrations** and robust support, enabling efficient workflow automation with ease.

##### Cons

- Users find Tines lacks essential features, notably a robust **IDE and code review capabilities** , affecting workflow efficiency.
- Users experience a **steep learning curve** with Tines, requiring deep understanding for effective automation and customization.
- Users find the **lack of advanced features** in Tines hampers their ability to create complex workflows effectively.
- Users find Tines **expensive** , particularly for smaller teams, due to its rigid pricing model and limited ticketing features.
- Users find the **learning curve and complexity** challenging, making it hard to fully utilize Tines' capabilities.

#### What Are Recent G2 Reviews of Tines?

**["AI orchestration with Drag-and-Drop development tool"](https://www.g2.com/survey_responses/tines-review-12620879)**

**Rating:** 4.5/5.0 stars

_— Dinesh K._

[Read full review](https://www.g2.com/survey_responses/tines-review-12620879)

**["Streamlined Automation, Minimal Coding Required"](https://www.g2.com/survey_responses/tines-review-12640960)**

**Rating:** 5.0/5.0 stars

_— Shubham B._

[Read full review](https://www.g2.com/survey_responses/tines-review-12640960)

#### What Are G2 Users Discussing About Tines?

- [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines)
- [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment
- [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment
- [What is Tines automation?](https://www.g2.com/discussions/what-is-tines-automation) - 2 comments

### [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews)

Torq is transforming cybersecurity with the Torq AI SOC Platform. Torq empowers enterprises to instantly and precisely detect and respond to security events at scale. Torq’s customer base includes major multinational enterprise customers, including Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, Inditex (Zara, Bershka, and Pull & Bear), Informatica, Kyocera, PepsiCo, Procter & Gamble, Siemens, Telefónica, Valvoline, Virgin Atlantic, and Wiz.

**Average Rating:** 4.8/5.0

**Total Reviews:** 149

#### How Do G2 Users Rate Torq AI SOC Platform?

- **Threat Intelligence:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Torq AI SOC Platform?

- **Seller:** [torq](https://www.g2.com/sellers/torq)
- **Company Website:** torq.io
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @torq\_io  
1,944 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=800db8c967bd21fa299d64109857b8cba3527c19b32691a107e497db33356e88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftorqio%2Fmycompany&secure%5Burl_type%5D=linkedin_company_website)  
441 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 50% Medium, 29% Small

#### What Do G2 Reviewers Say About Torq AI SOC Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Torq AI SOC Platform, making it accessible to all skill levels with minimal training.
- Users value the **efficient network vulnerability checks** that enhance security through automation and quick remediation actions.
- Users value the **automation capabilities** of Torq AI SOC Platform, enhancing efficiency and securing networks effectively.
- Users highlight the **no-code automation capabilities** of Torq, simplifying security workflows and enhancing operational efficiency.
- Users value Torq's **effective threat detection** , seamlessly transitioning and enhancing their vulnerability management and network security processes.

##### Cons

- Users face a **difficult learning curve** with Torq AI SOC Platform, requiring time and support for effective use.
- Users face a significant **learning curve** with Torq AI SOC Platform, requiring extensive training and support for effective use.
- Users find the **missing features** like built-in playbooks and widgets hinder the full potential of Torq AI SOC.
- Users suggest that **improvements in findings grouping** and integration could greatly enhance the Torq AI SOC Platform experience.
- Users face challenges with **poor interface design** , including buggy interactions and a steep learning curve for troubleshooting.

#### What Are Recent G2 Reviews of Torq AI SOC Platform?

**["Efficient Automation with Robust Integrations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)**

**Rating:** 5.0/5.0 stars

_— Orlando M._

[Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)

**["Centralized Incident Management That Exceeds Expectations"](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)**

**Rating:** 5.0/5.0 stars

_— Octave P._

[Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)

### [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)

SentinelOne Singularity Endpoint is a software designed to protect endpoints by autonomously detecting, preventing, and responding to threats across devices within an organization. The software leverages machine learning and behavioral AI to identify and mitigate a wide range of cyber threats, including malware, ransomware, and fileless attacks. It provides continuous monitoring and automated remediation capabilities to help reduce manual intervention and response time during security incidents. SentinelOne Singularity Endpoint integrates with existing IT security and management workflows, offering visibility into endpoint activities and assisting organizations in maintaining compliance by ensuring devices meet security standards. The software is engineered to address business challenges related to endpoint protection, threat management, and operational efficiency in cybersecurity environments.

**Average Rating:** 4.7/5.0

**Total Reviews:** 205

#### How Do G2 Users Rate SentinelOne Singularity Endpoint?

- **Threat Intelligence:** 10.0/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 10.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SentinelOne Singularity Endpoint?

- **Seller:** [SentinelOne](https://www.g2.com/sellers/sentinelone)
- **Company Website:** www.sentinelone.com
- **Year Founded:** 2013
- **HQ Location:** Mountain View, CA
- **Twitter:** @SentinelOne  
57,863 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74020d53a476ae0e483a0d2613eaf520ba6aa350af89839fdb2bae462d053ed2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2886771%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 44% Medium, 36% Large

#### What Do G2 Reviewers Say About SentinelOne Singularity Endpoint?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SentinelOne Singularity Endpoint to be **easy to deploy and manage** , enhancing overall security efficiency.
- Users value the **tool efficiency** of SentinelOne, noting its user-friendly interface and effective threat detection capabilities.
- Users value the **setup ease** of SentinelOne Singularity, appreciating its simple deployment and swift implementation process.
- Users commend SentinelOne for its **exceptional malware protection** , effectively defending against various threats and attacks.
- Users find the **incident notification system** of SentinelOne very effective, enhancing their ability to respond quickly.

##### Cons

- Users face **update issues** with SentinelOne, including frequent login problems and difficulties with self-updating agents.
- Users find the **difficult learning curve** challenging, especially for beginners navigating the complex interface.
- Users face challenges with **frequent updates** that complicate login processes and require constant adjustments to policies.
- Users experience frequent **agent removal issues** that disrupt functionality and complicate application performance.
- Users report **ineffective alerts** that complicate troubleshooting and hinder application compatibility during migration between EDR providers.

#### What Are Recent G2 Reviews of SentinelOne Singularity Endpoint?

**["Real-Time Endpoint Visibility with AI-Powered Protection"](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-13138678)**

**Rating:** 5.0/5.0 stars

_— Adaku O._

[Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-13138678)

**["Powerful AI Threat Detection with Fast, Autonomous Endpoint Response"](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12718230)**

**Rating:** 5.0/5.0 stars

_— Dr. Jagannath S._

[Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12718230)

#### What Are G2 Users Discussing About SentinelOne Singularity Endpoint?

- [How does Sentinel one work?](https://www.g2.com/discussions/sentinelone-singularity-how-does-sentinel-one-work)
- [How does Sentinel one work?](https://www.g2.com/discussions/how-does-sentinel-one-work)
- [Is SentinelOne an antivirus?](https://www.g2.com/discussions/sentinelone-singularity-is-sentinelone-an-antivirus)
- [Is SentinelOne an antivirus?](https://www.g2.com/discussions/is-sentinelone-an-antivirus) - 3 comments
- [What is SentinelOne used for?](https://www.g2.com/discussions/sentinelone-singularity-what-is-sentinelone-used-for)

### [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews)

KnowBe4 PhishER Plus delivers automated incident response to eliminate SOC noise and remediate malicious emails across your organization simultaneously. It leverages AI to categorize reported messages across email and Microsoft Teams, automatically responding to reporters, flagging high-risk messages, and removing threats across all mailboxes. SOC teams can even flip malicious messages into training simulations to see who would have fallen victim. Customers report saving upwards of 99% of triage time, highly praising the platform's intuitive, user-friendly interface that transforms overwhelming manual workflows into fast, consistent actions. This layer of defense reviews threats slipping past other security layers, offering a single pane of glass view with leading third-party integrations like CrowdStrike, Webroot, and VirusTotal. PhishER Plus turns manual email triaging into a proactive, automated security posture.

**Average Rating:** 4.5/5.0

**Total Reviews:** 567

#### How Do G2 Users Rate KnowBe4 PhishER/PhishER Plus?

- **Threat Intelligence:** 8.5/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind KnowBe4 PhishER/PhishER Plus?

- **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc)
- **Company Website:** www.knowbe4.com
- **Year Founded:** 2010
- **HQ Location:** Clearwater, FL
- **Twitter:** @KnowBe4  
16,161 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f02b116441fecaeae5d1901607d74fbe2669c6c4acd16c69c0270cc92ed5f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2225282%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,606 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Director of IT
- **Top Industries:** Financial Services, Primary/Secondary Education
- **Company Size:** 75% Medium, 13% Large

#### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective phishing tests** and monitoring features of KnowBe4 PhishER, enhancing overall security awareness.
- Users appreciate the **Email Security features** of KnowBe4 PhishER for proactively managing email threats effectively.
- Users value the **automation of email triage** , enhancing efficiency in identifying and managing phishing threats effectively.
- Users value the **ease of use** of KnowBe4 PhishER, enhancing the efficiency of spam email triage and reporting.
- Users value the **security features** of KnowBe4 PhishER, enhancing safety while minimizing administrative workload.

##### Cons

- Users experience issues with **email management** , as emails often end up in Junk folders or lack troubleshooting clarity.
- Users experience frequent **false positives** , complicating automation and demanding ongoing manual review for better accuracy.
- Users note **ineffective email security** , as phishing emails often bypass inbox and remain in junk folders, complicating management.
- Users find the **inefficient automation** problematic, requiring manual intervention and lacking consistent detection for phishing campaigns.
- Users find the **setup difficult** , requiring time and careful understanding before fully utilizing PhishER/PhishER Plus.

#### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus?

**["PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)**

**Rating:** 5.0/5.0 stars

_— Weston G._

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)

**["User friendly and great support!"](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)**

**Rating:** 4.0/5.0 stars

_— Scott W._

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)

#### What Are G2 Users Discussing About KnowBe4 PhishER/PhishER Plus?

- [What is phishing explain with example?](https://www.g2.com/discussions/what-is-phishing-explain-with-example)
- [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments
- [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment
- [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) - 4 comments

### [Cynet](https://www.g2.com/products/cynet/reviews)

Cynet is the unified, AI-powered cybersecurity platform that delivers robust and comprehensive protection for security teams while maximizing operational efficiency for managed service providers (MSPs). This platform consolidates a wide array of security capabilities into a single, user-friendly interface, ensuring that organizations can effectively safeguard their digital assets without the complexity often associated with multi-solution environments. Cynet’s platform simplifies security management by integrating various functionalities, such as endpoint protection, threat detection, and incident response, into one cohesive system. This integration not only streamlines operations but also allows organizations to allocate their resources more effectively, ultimately enhancing their overall security posture. One of the standout features of Cynet’s platform is its remarkable performance in the MITRE ATT&CK Evaluations. Cynet delivered 100% visibility and 100% analytic coverage without requiring any configuration changes three years in a row. This capability ensures that organizations can monitor their environments comprehensively and respond to threats with precision. The platform’s built-in analytics and reporting tools provide actionable insights, enabling users to make informed decisions about their cybersecurity strategies. Additionally, Cynet offers 24/7 expert support, which is crucial for organizations that may not have in-house cybersecurity expertise. This round-the-clock assistance ensures that users can quickly address any security incidents or concerns, minimizing potential downtime and damage. The combination of advanced technology and dedicated support positions Cynet as a valuable partner for SMEs and service providers looking to enhance their cybersecurity measures. In summary, Cynet’s unified, AI-powered cybersecurity platform stands out in the crowded cybersecurity market by offering a unified solution tailored to the needs of MSPs. Its comprehensive features, exceptional performance in industry evaluations, and continuous expert support make it a compelling choice for organizations seeking to bolster their cybersecurity defenses while maintaining operational efficiency.

**Average Rating:** 4.7/5.0

**Total Reviews:** 218

#### How Do G2 Users Rate Cynet?

- **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 9.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cynet?

- **Seller:** [Cynet](https://www.g2.com/sellers/cynet)
- **Company Website:** www.cynet.com
- **Year Founded:** 2014
- **HQ Location:** Boston, MA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a5ebaacd6a1a812a193b2886c91aa7e64aeee7fb30bb25e658549d729d68178&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcynet-security%2F&secure%5Burl_type%5D=linkedin_company_website)  
332 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SOC Analyst, Technical Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 58% Medium, 30% Small

#### What Do G2 Reviewers Say About Cynet?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Cynet, enjoying its simplicity and comprehensive features in one dashboard.
- Users value the **unified platform** of Cynet for its ease of use and comprehensive security features.
- Users value Cynet for its **effective threat detection** and seamless integration, ensuring robust cybersecurity for their business.
- Users appreciate the **exceptional customer support** of Cynet, facilitating smooth deployment and effective threat management.
- Users commend Cynet for its **flawless threat monitoring and response** , enhancing overall security with effective detection capabilities.

##### Cons

- Users express concern over **limited customization** options in reports and third-party integrations, impacting their experience.
- Users note the **feature limitations** of Cynet, especially in report customization and external tool integrations.
- Users express concern over the **lack of customization** , particularly in reporting and dashboard options for better usability.
- Users find Cynet has **limited features** like integrations and customization, which may restrict advanced functionality.
- Users note the **missing features** in Cynet, particularly the lack of web filtering and a firewall option.

#### What Are Recent G2 Reviews of Cynet?

**["Great MDR/XDR Platform"](https://www.g2.com/survey_responses/cynet-review-9481539)**

**Rating:** 4.5/5.0 stars

_— JEROME J._

[Read full review](https://www.g2.com/survey_responses/cynet-review-9481539)

**["Effective Built-In Protection with Straightforward Management"](https://www.g2.com/survey_responses/cynet-review-13148656)**

**Rating:** 5.0/5.0 stars

_— Buse ._

[Read full review](https://www.g2.com/survey_responses/cynet-review-13148656)

#### What Are G2 Users Discussing About Cynet?

- [What is Cynet 360 AutoXDR™ used for?](https://www.g2.com/discussions/what-is-cynet-360-autoxdr-used-for)
- [What is cynet XDR?](https://www.g2.com/discussions/what-is-cynet-xdr) - 1 comment
- [What is cynet used for?](https://www.g2.com/discussions/what-is-cynet-used-for) - 1 comment
- [Is cynet 360 good?](https://www.g2.com/discussions/is-cynet-360-good) - 3 comments
- [How much does cynet cost?](https://www.g2.com/discussions/how-much-does-cynet-cost) - 1 comment

### [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews)

Outsmart threats with an end-to-end award-winning security suite; proven to prevent, endure and recover from both known & unknown IT hazards faced by SoCs in the modern-day.

**Average Rating:** 4.4/5.0

**Total Reviews:** 282

#### How Do G2 Users Rate IBM QRadar SIEM?

- **Threat Intelligence:** 8.4/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind IBM QRadar SIEM?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®
- **Ownership:** SWX:IBM

#### Who Uses This Product?

- **Who Uses This:** Security Engineer, SOC Analyst
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 52% Large, 29% Medium

#### What Do G2 Reviewers Say About IBM QRadar SIEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find IBM QRadar SIEM highly **user-friendly** , appreciating its ease of implementation and integration with other platforms.
- Users appreciate the **seamless integration capabilities** of IBM QRadar SIEM, enhancing overall log management and analytics functionality.
- Users value the **advanced threat detection and centralized log management** features of IBM QRadar SIEM for enhanced security.
- Users value the **easy integrations** of IBM QRadar SIEM, simplifying collaboration with various platforms and tools.
- Users find the **user-friendly interface** of IBM QRadar SIEM makes it easy for non-tech users to navigate.

##### Cons

- Users find the **UI improvements lacking** , with search limitations and poor report building hindering their experience.
- Users find IBM QRadar SIEM to be **expensive** , especially for small or mid-size companies due to high costs.
- Users note the **high costs** associated with IBM QRadar SIEM, which may burden smaller organizations significantly.
- Users are frustrated by **dashboard issues** , including limited editing rights and difficulties in offense management and reporting.
- Users find the **time-consuming search queries** to be frustrating and inefficient for log retrieval in QRadar SIEM.

#### What Are Recent G2 Reviews of IBM QRadar SIEM?

**["QRADAR Integrates Easily and Makes Logs & Alerts Report-Ready"](https://www.g2.com/survey_responses/ibm-qradar-siem-review-13061810)**

**Rating:** 4.5/5.0 stars

_— Zahid A._

[Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-13061810)

**["Strong Correlation, Mature Security Monitoring, and Compliance Reporting"](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)

### [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews)

Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks

**Average Rating:** 4.4/5.0

**Total Reviews:** 273

#### How Do G2 Users Rate Microsoft Sentinel?

- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Microsoft Sentinel?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Who Uses This:** Security Analyst, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 42% Large, 31% Medium

#### What Do G2 Reviewers Say About Microsoft Sentinel?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time monitoring** of Microsoft Sentinel, enhancing their ability to quickly respond to security threats.
- Users value the **automated alert response** of Microsoft Sentinel, providing peace of mind with centralized security monitoring.
- Users value the **seamless dashboard usability** of Microsoft Sentinel, facilitating intuitive security management and comprehensive monitoring.
- Users value the **fast and secure threat response** of Microsoft Sentinel, enhancing overall security and risk management.
- Users benefit from the **seamless data management** of Microsoft Sentinel, enhancing workflow and ensuring comprehensive security analytics.

##### Cons

- Users express concerns about **cloud dependency** , particularly regarding connectivity issues with low-speed internet and commercial reliance.
- Users find the **complex configuration** of Microsoft Sentinel challenging, requiring advanced technical skills for effective setup and use.
- Users face **configuration issues** with Microsoft Sentinel, requiring technical expertise and time for effective setup.
- Users find the **difficult setup** of Microsoft Sentinel challenging without dedicated security experts and proper training.
- Users struggle with the **poor interface design** of Microsoft Sentinel, making navigation and understanding features difficult.

#### What Are Recent G2 Reviews of Microsoft Sentinel?

**["Easy Log Ingestion Across Formats with Seamless Sentinel Integrations"](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)**

**Rating:** 4.5/5.0 stars

_— Sandip K._

[Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)

**["Strong Centralized Visibility and Scalable Detection for Faster SOC Response"](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)

#### What Are G2 Users Discussing About Microsoft Sentinel?

- [What is Microsoft Sentinel used for?](https://www.g2.com/discussions/what-is-microsoft-sentinel-used-for) - 3 comments, 2 upvotes
- [Why should I use Azure Sentinel?](https://www.g2.com/discussions/why-should-i-use-azure-sentinel) - 1 comment
- [Which feature provides the extended detection and response capabilities of Azure Sentinel?](https://www.g2.com/discussions/which-feature-provides-the-extended-detection-and-response-capabilities-of-azure-sentinel)
- [What is the difference between Azure security Center and Azure Sentinel?](https://www.g2.com/discussions/what-is-the-difference-between-azure-security-center-and-azure-sentinel)
- [What does Azure Sentinel provide?](https://www.g2.com/discussions/what-does-azure-sentinel-provide)

### [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews)

Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM

**Average Rating:** 4.3/5.0

**Total Reviews:** 392

#### How Do G2 Users Rate Sumo Logic?

- **Threat Intelligence:** 7.7/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Sumo Logic?

- **Seller:** [Sumo Logic](https://www.g2.com/sellers/sumo-logic)
- **Company Website:** www.sumologic.com
- **Year Founded:** 2010
- **HQ Location:** Redwood City, CA
- **Twitter:** @SumoLogic  
6,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=405f2514b57035d31a9696f673d9692138c137173787398caeba6974c512d779&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1037816%2F&secure%5Burl_type%5D=linkedin_company_website)  
838 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Medium, 37% Large

#### What Do G2 Reviewers Say About Sumo Logic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Sumo Logic, finding it simple to learn and configure effectively.
- Users appreciate the **ease of searching and configuring logs** , enhancing their monitoring and tracing capabilities effortlessly.
- Users value the **Continuous Intelligence feature** of Sumo Logic for its quick and actionable insights from diverse data.
- Users commend **Sumo Logic's visual power and flexibility** , enhancing KPI display and minimizing log-related workload.
- Users value the **real-time insights** offered by Sumo Logic, enhancing monitoring and analytics for better decision-making.

##### Cons

- Users find Sumo Logic to be **expensive** , often questioning if its value justifies the high pricing.
- Users find the **difficult learning** curve of Sumo Logic hampers quick proficiency in using its features effectively.
- Users find Sumo Logic's **steep learning curve** challenging, especially when mastering complex queries and setup processes.
- Users find the **steep learning curve** of Sumo Logic challenging, requiring significant time to gain proficiency.
- Users experience **slow performance** due to a clunky UI and delayed alerting, impacting efficiency and response times.

#### What Are Recent G2 Reviews of Sumo Logic?

**["Secure, Privacy-First AI Logging That Helps Reduce Data Breach Risk"](https://www.g2.com/survey_responses/sumo-logic-review-13156334)**

**Rating:** 5.0/5.0 stars

_— Aiyappa Baleyada B._

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-13156334)

**["Centralized Logging with Intuitive Dashboards"](https://www.g2.com/survey_responses/sumo-logic-review-12948839)**

**Rating:** 4.5/5.0 stars

_— Sudarshan B._

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12948839)

#### What Are G2 Users Discussing About Sumo Logic?

- [What is Cloud SOAR used for?](https://www.g2.com/discussions/what-is-cloud-soar-used-for) - 1 comment, 1 upvote
- [Is Sumo Logic a SIEM?](https://www.g2.com/discussions/is-sumo-logic-a-siem)
- [What is Sumo Logic used for?](https://www.g2.com/discussions/what-is-sumo-logic-used-for)
- [Who are Sumo Logic competitors?](https://www.g2.com/discussions/who-are-sumo-logic-competitors) - 1 comment
- [How much does Sumo Logic cost?](https://www.g2.com/discussions/how-much-does-sumo-logic-cost)

### [IBM Concert platform](https://www.g2.com/products/ibm-concert-platform/reviews)

IBM Concert® is an agentic IT Ops platform that creates an adaptable, unified operational layer across your environment. It connects signals, generates shared context, and coordinates action across teams and tools, so your entire system operates as one. With cross-domain intelligence, Concert helps you reduce risk, maintain business continuity, improve performance, and optimize cost across the stack. Powered by agentic AI, it surfaces what matters, prioritizes business impact, and orchestrates action through governed workflows. 

**Average Rating:** 4.2/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate IBM Concert platform?

- **Quality of Support:** 7.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind IBM Concert platform?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 43% Small, 35% Medium

#### What Do G2 Reviewers Say About IBM Concert platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of IBM Concert, appreciating its straightforward setup and intuitive interface for managing tasks.
- Users appreciate the **AI-driven insights** from IBM Concert, enhancing situational awareness and facilitating quick, informed decision-making.
- Users value the **automation capabilities** of IBM Concert, freeing them from operational concerns to focus on key tasks.
- Users commend the **easy setup** of IBM Concert, enabling efficient management and quick access to insights seamlessly.
- Users value IBM Concert for its **efficient problem-solving capabilities** , delivering actionable insights and streamlining incident resolution.

##### Cons

- Users find the **learning difficulty** of IBM Concert challenging, suggesting improvements in onboarding and interface simplicity.
- Users find the **complex setup** of IBM Concert challenging, with a steep learning curve for integration and data normalization.
- Users find the **learning curve steep** , making it challenging to fully understand IBM Concert's features and functionalities.
- Users experience **integration issues** with IBM Concert, citing the need for smoother and deeper third-party integrations.
- Users feel the **limited customization options** hinder tailored experiences on IBM Concert, affecting usability and flexibility.

#### What Are Recent G2 Reviews of IBM Concert platform?

**["Unified Dashboard with Streamlined Prioritization"](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702)**

**Rating:** 4.0/5.0 stars

_— Kumar R U B._

[Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702)

**["IBM Concert Speeds Up Risk Management and Issue Detection with AI"](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276)**

**Rating:** 5.0/5.0 stars

_— manjusha l._

[Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276)

### [Wazuh](https://www.g2.com/products/wazuh/reviews)

Wazuh is a free and open source security platform that unifies XDR and SIEM capabilities. It protects workloads across on-premises, virtualized, containerized, and cloud-based environments. Wazuh, with over 30 million downloads per year, has one of the largest open-source security communities in the world. Wazuh helps organizations of all sizes protect their data assets against security threats. Learn more about the project at wazuh.com

**Average Rating:** 4.5/5.0

**Total Reviews:** 68

#### How Do G2 Users Rate Wazuh?

- **Threat Intelligence:** 8.6/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.7/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Wazuh?

- **Seller:** [Wazuh Inc.](https://www.g2.com/sellers/wazuh-inc)
- **Year Founded:** 2015
- **HQ Location:** Campbell, US
- **Twitter:** @wazuh  
8,026 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a11b29b57ea9b004506afb09df3cca0a100e3a29c72c50f204a7470caa7b5674&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwazuh%2F&secure%5Burl_type%5D=linkedin_company_website)  
276 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SOC Analyst
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Small, 40% Medium

#### What Do G2 Reviewers Say About Wazuh?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Wazuh, finding it user-friendly and ideal for small-scale companies.
- Users value Wazuh's **affordability** , enjoying top-tier security features without the burden of high licensing fees.
- Users value the **high visibility and control** provided by Wazuh for comprehensive security event management.
- Users find Wazuh's **easy management** features enhance usability, facilitating efficient operations and cost reduction.
- Users find the **easy setup** of Wazuh greatly beneficial for rolling out and managing security effectively.

##### Cons

- Users struggle with the **complex interface** , finding it challenging to navigate during setup and configuration.
- Users find Wazuh **not user-friendly** , struggling with steep learning curves and convoluted setup processes for new users.
- Users face **complicated implementation** challenges with the on-prem console, creating frustrations during setup and management.
- Users face a **steep learning curve** with Wazuh, finding initial setup and tuning time-consuming and challenging.
- Users find the **difficult setup** of Wazuh challenging, particularly due to its steep learning curve and time-consuming configurations.

#### What Are Recent G2 Reviews of Wazuh?

**["All-in-One Open-Source SIEM/XDR with Powerful Customization and Integrations"](https://www.g2.com/survey_responses/wazuh-review-13177015)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/wazuh-review-13177015)

**["Centralized Monitoring and security Incidents Simplified"](https://www.g2.com/survey_responses/wazuh-review-12848657)**

**Rating:** 4.5/5.0 stars

_— Karsh T._

[Read full review](https://www.g2.com/survey_responses/wazuh-review-12848657)

#### What Are G2 Users Discussing About Wazuh?

- [What is Wazuh - The Open Source Security Platform used for?](https://www.g2.com/discussions/what-is-wazuh-the-open-source-security-platform-used-for) - 1 comment

### [SpinOne](https://www.g2.com/products/spinone/reviews)

SpinOne is an AI-powered SaaS data protection platform that combines automated backup and recovery, Data Leak and Loss Prevention (DLP), SaaS Security Posture Management (SSPM), ransomware protection, and continuous security monitoring to protect business-critical data across Google Workspace, Microsoft 365, Salesforce, and Slack. Recognized by Gartner in the Market Guide for SaaS Security Posture Management, SpinOne helps organizations secure, protect, recover, and govern SaaS data across their most critical cloud applications. Unlike traditional backup solutions or standalone security tools, SpinOne unifies SaaS backup, data recovery, Data Leak and Loss Prevention (DLP), SaaS Security Posture Management (SSPM), ransomware protection, and automated security controls in a single platform. Organizations use SpinOne to prevent data loss, reduce cyber risk, strengthen compliance, and improve business continuity. SpinOne provides automated Google Workspace backup and recovery for Gmail, Google Drive, Shared Drives, Calendar, Contacts, and Google Sites. IT teams can restore individual files, emails, folders, users, or complete accounts with point-in-time recovery to minimize downtime caused by accidental deletion, ransomware, insider threats, malicious applications, or operational errors. SpinOne also provides Microsoft 365 backup and recovery for Exchange Online, OneDrive, SharePoint, and Microsoft Teams. Across SaaS applications, SpinOne helps organizations maintain secure, recoverable, and compliant business data. Beyond backup and recovery, SpinOne protects SaaS environments with AI-powered Data Leak and Loss Prevention (DLP), helping organizations identify sensitive information, prevent unauthorized data exposure, reduce data leakage risks, and enforce security policies. SpinOne SaaS Security Posture Management (SSPM) continuously monitors SaaS environments, identifies security risks, detects misconfigurations, and helps automate remediation. Key capabilities include: Google Workspace backup and recovery Microsoft 365 backup and recovery SaaS backup and data protection Data Leak Prevention (DLP) Data Loss Prevention (DLP) SaaS Security Posture Management (SSPM) Ransomware detection and recovery Point-in-time recovery and granular restore Continuous SaaS security monitoring Sensitive data protection Compliance and audit readiness Business continuity and disaster recovery SpinOne has been recognized by Cyber Defense Magazine through multiple Global InfoSec Awards, including recognition for Secure SaaS Backup, Ransomware Protection for SaaS Data, SaaS/Cloud Security, Browser Security, and Data Security Posture Management categories. SpinOne helps organizations protect SaaS data throughout its lifecycle—from preventing data leaks and security risks to backing up critical information, detecting ransomware, and rapidly recovering after cyber incidents. Organizations choose SpinOne as a unified SaaS data protection platform to secure, back up, recover, and govern critical data across Google Workspace, Microsoft 365, Salesforce, and Slack.

**Average Rating:** 4.8/5.0

**Total Reviews:** 127

#### How Do G2 Users Rate SpinOne?

- **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)
- **Incident Case Management:** 9.3/10 (Category avg: 8.5/10)
- **Incident Logs:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SpinOne?

- **Seller:** [SpinAI](https://www.g2.com/sellers/spinai)
- **Company Website:** spin.ai
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @spintechinc  
766 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2bd1b5feb4d62f1d06074557b8f7cb93f16714b5862543eea30ce7b84c7d87a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3146884&secure%5Burl_type%5D=linkedin_company_website)  
92 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, IT Director
- **Top Industries:** Non-Profit Organization Management, Marketing and Advertising
- **Company Size:** 51% Medium, 40% Small

#### What Do G2 Reviewers Say About SpinOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional customer support** from SpinOne, consistently providing helpful solutions and tailored care.
- Users commend the **ease of use** of SpinOne, appreciating its simple integration and reliable backup solutions.
- Users value the **ease of use** in backing up Google Workspace data, ensuring security and peace of mind.
- Users trust SpinOne for its **reliable and thorough backups** , providing peace of mind for data protection and restoration.
- Users appreciate the **reliable backup features** of SpinOne, ensuring data is safeguarded against loss and corruption.

##### Cons

- Users experience **backup issues** , struggling with management features, large backups during migrations, and a clunky interface.
- Users experience **poor interface design** , which complicates navigation and hinders efficiency during complex tasks.
- Users find the **expensive per user licenses** challenging, especially for larger organizations needing full coverage.
- Users find **pricing issues** with SpinOne, particularly regarding affordability and flexibility for archived user accounts.
- Users face **unclear guidance** , struggling with timezone settings and a limited knowledge base for effective usage of SpinOne.

#### What Are Recent G2 Reviews of SpinOne?

**["SpinOne’s Dashboard Makes Risk Scans, Storage, and Backups Easy to Monitor"](https://www.g2.com/survey_responses/spinone-review-12626383)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/spinone-review-12626383)

**["Essential Backup Tool with Stellar Features"](https://www.g2.com/survey_responses/spinone-review-12775505)**

**Rating:** 5.0/5.0 stars

_— Michael M._

[Read full review](https://www.g2.com/survey_responses/spinone-review-12775505)

#### What Are G2 Users Discussing About SpinOne?

- [What is SpinOne used for?](https://www.g2.com/discussions/what-is-spinone-used-for) - 1 comment, 1 upvote

### [CYREBRO](https://www.g2.com/products/cyrebro/reviews)

CYREBRO is an AI-native Managed Detection and Response solution, providing the core foundation and capabilities of a state-level Security Operations Center delivered through its cloud-based, interactive SOC Platform. CYREBRO rapidly detects, analyzes, investigates and responds to cyber threats, for businesses of all sizes.

**Average Rating:** 4.3/5.0

**Total Reviews:** 128

#### How Do G2 Users Rate CYREBRO?

- **Threat Intelligence:** 8.6/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.0/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CYREBRO?

- **Seller:** [CYREBRO](https://www.g2.com/sellers/cyrebro)
- **Year Founded:** 2013
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @CYREBRO\_IO  
307 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=008c1d696cb988c9ef52973cb326dae9be42ff651c2a7ff3831106f8d1ac58d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcyrebro%2F&secure%5Burl_type%5D=linkedin_company_website)  
83 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 64% Medium, 25% Small

#### What Do G2 Reviewers Say About CYREBRO?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CYREBRO, noting its intuitive dashboard and quick response to issues.
- Users value the **responsive and knowledgeable customer support** of CYREBRO, enhancing their overall experience and confidence.
- Users find the **dashboard usability** of CYREBRO exceptional, enabling efficient management of reports and rapid incident responses.
- Users value the **real-time alerts** from CYREBRO, enhancing incident response and providing peace of mind with 24/7 monitoring.
- Users value the **real-time alerts** from CYREBRO, enhancing incident management and ensuring quick responses to threats.

##### Cons

- Users report **update issues** with alert management and integration complexities, which can hinder the user experience.
- Users experience **communication issues** with Cyrebro's support, leading to delays and vague responses that hinder effectiveness.
- Users highlight **poor customer support** , citing slow response times and insufficient assistance during critical incidents.
- Users experience **ineffective alerts** , often receiving vague or repetitive notifications that require additional support for clarity.
- Users experience an **inefficient alert system** , noting overwhelming notifications and a need for better customization options.

#### What Are Recent G2 Reviews of CYREBRO?

**["My experience with Cyrebro has been average, it hasn't been bad but not excellent either."](https://www.g2.com/survey_responses/cyrebro-review-7695729)**

**Rating:** 4.0/5.0 stars

_— felipe f._

[Read full review](https://www.g2.com/survey_responses/cyrebro-review-7695729)

**["An honest opinion on Cyrebro"](https://www.g2.com/survey_responses/cyrebro-review-11259267)**

**Rating:** 4.0/5.0 stars

_— Jayme M._

[Read full review](https://www.g2.com/survey_responses/cyrebro-review-11259267)

#### What Are G2 Users Discussing About CYREBRO?

- [What is CYREBRO used for?](https://www.g2.com/discussions/what-is-cyrebro-used-for) - 1 comment, 1 upvote

### [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews)

Splunk Enterprise Security (ES) is a data-centric, modern security information and event management (SIEM) solution that delivers data-driven insights for full breadth visibility into your security posture so you can protect your business and mitigate risk at scale. With unparalleled search and reporting, advanced analytics, integrated intelligence, and prepackaged security content, Splunk ES accelerates threat detection and investigation, letting you determine the scope of high-priority threats to your environment so you can quickly take action. Built on an open and scalable data platform, you can stay agile in the face of evolving threats and business needs. Our extensive ecosystem of Splunk, partner, and community-built integrations as well as flexible deployment options ensure your technology investments are working in tandem with Splunk ES whilst meeting you wherever you are on your cloud, multi-cloud, or hybrid journey.

**Average Rating:** 4.3/5.0

**Total Reviews:** 223

#### How Do G2 Users Rate Splunk Enterprise Security?

- **Threat Intelligence:** 9.0/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.5/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Splunk Enterprise Security?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 59% Large, 30% Medium

#### What Do G2 Reviewers Say About Splunk Enterprise Security?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Splunk Enterprise Security, enhancing their monitoring and log management experience.
- Users appreciate the **easy integrations** of Splunk Enterprise Security, enabling seamless connection with various platforms and systems.
- Users highlight the **impressive threat detection** capabilities of Splunk Enterprise Security, enhancing security focus and reducing false alarms.
- Users value the **effective features** of Splunk Enterprise Security, enhancing security analysis with comprehensive logs and insights.
- Users appreciate the **user-friendly interface** of Splunk Enterprise Security, enabling efficient monitoring and attractive dashboards.

##### Cons

- Users note that the **high cost** of Splunk Enterprise Security is a major drawback for smaller organizations.
- Users find the **initial implementation complex** , needing expert resources and time to onboard Splunk Enterprise Security effectively.
- Users find the **complex implementation** of Splunk Enterprise Security challenging, requiring extensive expertise and resources.
- Users find the **complexity and extensive setup** of Splunk Enterprise Security to be time-consuming and challenging.
- Users find the **difficult learning** curve of Splunk Enterprise Security a challenge for beginners and costly to set up.

#### What Are Recent G2 Reviews of Splunk Enterprise Security?

**["Powerful Visibility and Investigations with Splunk Enterprise Security"](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107)**

**Rating:** 4.0/5.0 stars

_— Akil S._

[Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107)

**["Powerful Threat Detection and Investigation with Splunk Enterprise Security"](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12982814)**

**Rating:** 5.0/5.0 stars

_— Priyanshu S._

[Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12982814)

#### What Are G2 Users Discussing About Splunk Enterprise Security?

- [What is Splunk User Behavior Analytics used for?](https://www.g2.com/discussions/what-is-splunk-user-behavior-analytics-used-for)
- [What does Splunk Enterprise do?](https://www.g2.com/discussions/splunk-enterprise-security-what-does-splunk-enterprise-do)
- [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment
- [Which Splunk app is used for enterprise security?](https://www.g2.com/discussions/which-splunk-app-is-used-for-enterprise-security)
- [What is Splunk Enterprise Security?](https://www.g2.com/discussions/what-is-splunk-enterprise-security)

### [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews)

Blumira is an integrated security operations platform built for growing teams and the partners supporting them to gain complete visibility into their environment, identify and address risk faster, and deliver advanced security and compliance. The platform includes: - Managed Detections for automated threat hunting to identify attacks early - AI Investigation with 98.5% accurate, human-in-the-loop triage validated against real cases - Rapid Response with automation and 1-click actions to contain and block threats immediately - One Year of Data Retention with unlimited log ingestion to satisfy compliance requirements - Advanced Reporting and dashboards for forensics and easy investigation - Endpoint & Identity Protection (EDR/ITDR) for real-time remediation across devices and users - 24/7 Security Operations support for critical priority issues

**Average Rating:** 4.6/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Blumira Automated Detection & Response?

- **Threat Intelligence:** 9.1/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.5/10)
- **Incident Logs:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Blumira Automated Detection & Response?

- **Seller:** [Blumira](https://www.g2.com/sellers/blumira)
- **Company Website:** www.blumira.com
- **Year Founded:** 2018
- **HQ Location:** Ann Arbor, Michigan
- **Twitter:** @blumira  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a04d201c0abee0744509c17e4beed4ccbdbde532e5d35f04981851a7ee48cfa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblumira%2F&secure%5Burl_type%5D=linkedin_company_website)  
67 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 51% Medium, 36% Small

#### What Do G2 Reviewers Say About Blumira Automated Detection & Response?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Blumira, noting the quick setup and responsive support team.
- Users value the **responsive and personalized support** from Blumira's SOC team, enhancing their overall experience significantly.
- Users find the **setup process incredibly easy** , with intuitive integration and immediate alert functionalities boosting security management.
- Users value the **reliable real-time alerting** of Blumira, enhancing their experience without overwhelming them with unnecessary notifications.
- Users value the **reliable real-time alerting** of Blumira, appreciating its clarity and ease of management.

##### Cons

- Users find the **limited customization** in detection filters a drawback, despite helpful support for creating custom detections.
- Users face issues with **false positives** from alerts, which can disrupt business functions and waste valuable time.
- Users find the **pricing model inflexible and expensive** , making it difficult to meet their budgetary needs.
- Users face challenges with **false positives** in Blumira, leading to frustration and wasted time on repetitive alerts.
- Users note the **insufficient information** available on data intake, making search and usability challenging.

#### What Are Recent G2 Reviews of Blumira Automated Detection & Response?

**["Breeze From Sales to Onboarding With an Intuitive, Easy-to-Configure UI"](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-12984186)**

**Rating:** 5.0/5.0 stars

_— Blake C._

[Read full review](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-12984186)

**["A well-rounded detection system with fantastic support"](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-10479545)**

**Rating:** 5.0/5.0 stars

_— Jeremy A._

[Read full review](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-10479545)

#### What Are G2 Users Discussing About Blumira Automated Detection & Response?

- [What are the benefits and drawbacks of using Blumira for threat detection?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-blumira-for-threat-detection)
- [What is cloud SIEM?](https://www.g2.com/discussions/what-is-cloud-siem)
- [What does the term Siem stand for?](https://www.g2.com/discussions/what-does-the-term-siem-stand-for)
- [What does Blumira do?](https://www.g2.com/discussions/what-does-blumira-do)
- [What is Blumira automated detection & response?](https://www.g2.com/discussions/what-is-blumira-automated-detection-response)

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Similar Categories

- [Security Information and Event Management (SIEM)](/categories/security-information-and-event-management-siem)
- [Threat Intelligence](/categories/threat-intelligence)
- [AI SOC Agents](/categories/ai-soc-agents)
- [Breach and Attack Simulation (BAS)](/categories/breach-and-attack-simulation-bas)
- [Deception Technology](/categories/deception-technology)

- [Digital Forensics](/categories/digital-forensics)
- [Digital Risk Protection (DRP) Platforms](/categories/digital-risk-protection-drp-platforms)
- [IoT Security Solutions](/categories/iot-security-solutions)
- [Malware Analysis Tools](/categories/malware-analysis-tools)
- [Managed Detection and Response (MDR)](/categories/managed-detection-and-response-mdr)

- [OT Secure Remote Access](/categories/ot-secure-remote-access)
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- [Security Orchestration, Automation, and Response (SOAR)](/categories/security-orchestration-automation-and-response-soar)

[Browse Incident Response Themes](/categories/incident-response/themes)

 ![Brandon Summers-Miller](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon Summers-Miller")
BS

Researched and written by [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)

Updated 

Products classified in the overall Incident Response category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Incident Response to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Incident Response category.

In addition to qualifying for inclusion in the Incident Response Software category, to qualify for inclusion in the Small Business Incident Response Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Top Tools at a Glance

| 

 | 

Phishing email triage and automated response

 | 

User Review

"PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"

 |
| 

 | 

No-code SOAR automation for security teams

 | 

User Review

"AI orchestration with Drag-and-Drop development tool"

 |
| 

 | 

AI-driven SOAR with native integrations

 | 

User Review

"Efficient Automation with Robust Integrations"

 |
| 

 | 

Unified XDR with built-in MDR for lean teams

 | 

User Review

"Effective Built-In Protection with Straightforward Management"

 |
| 

 | 

Enterprise SIEM tied to broader IBM security tooling

 | 

User Review

"QRADAR Integrates Easily and Makes Logs & Alerts Report-Ready"

 |

* * *

Show More

* * *

## How Do You Choose the Right Incident Response Software?

### What You Should Know About Incident Response Software

### What is Incident Response Software?

Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents.

These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence.

#### What Types of Incident Response Software Exist?

**Pure incident response solutions**

Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats.

**Incident management and response**

Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation.

**Incident management tracking and service tools**

Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident.

### What are the Common Features of Incident Response Software?

Incident response software can provide a wide range of features, but some of the most common include:

**Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types.

**Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

**Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable.

**Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed.

**Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure.

**Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents.

**Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies.

**Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow.

**Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly.

### What are the Benefits of Incident Response Software?

The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process.

**Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems.

**Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents.

**Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals.

**Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations.

**Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time.

### Who Uses Incident Response Software?

**Information security (InfoSec)**  **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually.

**IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation.

**Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services.

### What are the Alternatives to Incident Response Software?

Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers.

[Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices. 

[Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents. 

[Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems. 

[Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers.

[Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics.

[Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues.

[Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats. 

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services).

[Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well.

[Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house.

[Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically. 

[Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup.

#### Software Related to Incident Response Software

The following technology families are either closely related to incident response software products or have significant overlap between product functionality.

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge.

[Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours.

[Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software.

[Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform.

[Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property.

### Challenges with Incident Response Software

Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements.

**False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals.

**Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.  

**Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally.

**Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents.

### How to Buy Incident Response Software

#### Requirements Gathering (RFI/RFP) for Incident Response Software

It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include:

**Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions. 

**Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease.

**Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center.

**Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality.

**Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).  

**Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements.

#### Compare Incident Response Software Products

**Create a long list**

Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported.

Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future. 

**Create a short list**

Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings. 

They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors.

**Conduct demos**

Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile. 

They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors. 

#### Selection of Incident Response Software

**Choose a selection team**

Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team.

Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams. 

**Negotiation**

Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration.

Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows.

**Final decision**

Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.