CYREBRO Reviews & Product Details

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Usability and I maintain the previous opinion Review collected by and hosted on G2.com.

I enjoy the layout of the website for the dashboard and the investigations. Its easy to see what is a problem and what isnt a problem. You can get a sense of urgency on the ones that are high priority. Things seem to be fairly straight forward as well for information. You can get into an investigation fairly easily and go from there. The crew seems to be quick and responsive when it comes to replying to tickets and issues. Review collected by and hosted on G2.com.

One of the main downsides that I have with this system is when you go into an investigation, its collapsed info is hidden behind the expand/dropdown menu. Its a minor thing to others but to open the ticket and then have to open it up more to see the information is a bit annoying.

One other thing that I find a problem is that I always have to use MFA to get in. If it could remember a the machine I was logging in from that would be good. even if it was for 15 mins. I find sometimes I go in and then go in a bit later. Review collected by and hosted on G2.com.

The functionality, the easy assembly and startup of the service, the ease of understanding and using the platform, the completeness of the responses or notices before alerts/investigations. Review collected by and hosted on G2.com.

Support attention is slow and, in some cases, their responses show limited knowledge, which creates uncertainty. Additionally, there is little transparency in critical aspects such as the visibility of implemented use cases, the correct classification of alerts by severity, and service consumption, information that also takes time to be provided. Added to this are unexpected interruptions in monitoring that extend for weeks without a clear solution, along with integrations that do not generate alerts and we also do not have certainty about the use cases we can execute to validate their functionality. Review collected by and hosted on G2.com.

Me and our security team like the CYREBRO easy access platform , its great performance helping us analyze and take action on our cyber security policies . Review collected by and hosted on G2.com.

We think that many features need to be explained more easily , because many of our technicians take too much time learning how work with the platform . Review collected by and hosted on G2.com.

We really like using Cyrebro because it allows us to monitor all our clients' systems from a single, centralized platform. It's extremely helpful in keeping us informed with up-to-date alerts, especially when reporting systems or event collectors go down. The support team is also very responsive, which helps us address issues quickly. Additionally, the user interface is intuitive and easy to learn, making it adaptable for users of any age or experience level. Review collected by and hosted on G2.com.

On occassion, the details that come in are vague, so a few times you have to be asking support for added details when it should be provided from the initial alert. Review collected by and hosted on G2.com.

We have been using Cyrebro for approximately 3 months. In that time, we have been alerted to 3 incidents of malicious activity. Our customer success rep has been fantastic, and support quickly responds to any issues we have encountered. Implementation was easy, and reacting to incidents was seamless once set up. We have been able to integrate monitoring into several products we use and have not found many that do not support it. I sleep better at night knowing we have 24/7 monitoring in place. Review collected by and hosted on G2.com.

The only downside, which is not unique to Cyrebro, is that it takes some time to tweak the monitoring to minimize the false positives. I would rather have a false positive and have to tweak than have something missed entirely. Review collected by and hosted on G2.com.

The Cyrebro platform is intuitive and easy to use, you have complete information close to you Review collected by and hosted on G2.com.

Cyrebro has several flaws that can be worked on internally to improve them. From my personal experience and taking into account that I am located in Colombia, the response times for Cyrebro support are slow, sometimes we require a short log from a team and it takes a long time to give us that information. I understand that the platform has been in the process of migrating to GCP in order to improve these response times.

Things to improve:

Technical support: the client often requests to have X or Y information which only Cyrebro has, when requested, the delivery times are very slow, making us look like the bad guys and damaging our reputation with the client

Log platform: it would be good if we as clients could have access to the logs so we can perform the searches and not depend too much on technical support.

Support: The SOC service is 24/7 but the technical support is not. Sometimes we have had incidents with the client and we have requested support from Cyrebro but they tell us that they do not have staff to work on the case, since for example in Colombia if we have an incident on Saturday Cyrebro cannot because the technical staff is in Israel and they do not work on Saturday, so it leaves us without that factory support.

In summary, the Cyrebro platform is good, practical, interesting, but the technical support has a lot to improve. Review collected by and hosted on G2.com.

They produce responsive support

all the service is in one platform which make everything very seamles

They go all the way so the client will always be reassured

CYREBRO give the full care about client satisfation Review collected by and hosted on G2.com.

To reach most manuals for products you always need to reach support. Review collected by and hosted on G2.com.

It helps us with monitoring across various elements, and its broad compatibility allows integration with multiple solutions to stay alert to any potential threats. Review collected by and hosted on G2.com.

One area that definitely needs improvement is the delay in support ticket responses, especially for technical issues with integrated elements or unclear integration documentation. Faster support responses would help maintain a smoother and more effective communication flow. Review collected by and hosted on G2.com.

One of the standout features of CYREBRO is its centralized and intuitive Security Operations Center (SOC) platform. It offers real-time visibility and actionable insights into cyber threats, which significantly reduces response time and simplifies incident management. The user interface is clean and easy to navigate, and I appreciate how the platform translates complex security events into plain language with clear next steps.

Another major plus is their proactive approach to threat intelligence. CYREBRO doesn’t just alert you to issues—it contextualizes them, helping teams make informed decisions quickly. Their customer support is also highly responsive and knowledgeable, making the entire experience smoother. Review collected by and hosted on G2.com.

While CYREBRO offers a strong platform overall, there are a few areas that could be improved. At times, the alert volume can feel overwhelming, especially if tuning and filtering aren’t fully optimized. More advanced customization options for alert thresholds and notifications would be helpful to better align with specific business needs.

Additionally, integration with certain third-party tools may require extra configuration or support, which can slow down onboarding for complex environments. Lastly, while the platform is very informative, some users may find the learning curve a bit steep if they’re not already familiar with cybersecurity operations terminology and workflows. Review collected by and hosted on G2.com.