Best OT Secure Remote Access Software

How Many OT Secure Remote Access Software Products Does G2 Track?

Total Products under this Category: 35

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings

Last updated: September 11, 2026

How Does G2 Rank OT Secure Remote Access Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 600+ Authentic Reviews
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for OT Secure Remote Access Software

G2 Grid® for OT Secure Remote Access Software plotting products by satisfaction and market presence

Highlighted products: BeyondTrust Privileged Remote Access, RealVNC, Intel vPro Manageability, MSP360 Connect, and Dispel.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ot-secure-remote-access/grids.json?focus%5B%5D=beyondtrust-privileged-remote-access&focus%5B%5D=realvnc&focus%5B%5D=intel-vpro-manageability&focus%5B%5D=msp360-connect&focus%5B%5D=dispel)

BeyondTrust Privileged Remote Access

Privileged Remote Access (PRA) eliminates the risks inherent in remote access solutions dependent on VPNs and RDP. PRA delivers seamless, just-in-time access through encrypted tunnels to IT and OT systems. Each connection is brokered by the BeyondTrust platform, ensuring a zero-trust approach that grants the least amount of privilege necessary. By providing least-privileged access on demand, you can streamline operations, while reducing your attack surface and administrative overhead. Get a Free Trial: https://www.beyondtrust.com/privileged-remote-access-trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Privileged Remote Access: https://www.beyondtrust.com/products/privileged-remote-access

Average Rating: 4.5/5.0

Total Reviews: 58

Who Is the Company Behind BeyondTrust Privileged Remote Access?

  • Seller: BeyondTrust
  • Company Website:
  • Year Founded: 1985
  • HQ Location: Johns Creek, GA
  • Twitter: @BeyondTrust
    14,335 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,750 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 54% Medium, 39% Large

What Do G2 Reviewers Say About BeyondTrust Privileged Remote Access?

AI-generated summary from verified user reviews

Pros
  • Users value the secure access provided by BeyondTrust PRA, ensuring controlled and efficient privileged user sessions.
  • Users value the enhanced security features of BeyondTrust PRA, ensuring safe and controlled remote privileged access.
  • Users value the flexible remote access options of BeyondTrust, enabling seamless connectivity without compromising security.
  • Users value the tight control over privileged access provided by BeyondTrust PRA, ensuring secure and streamlined access.
  • Users value the flexible access methods of BeyondTrust Privileged Remote Access, enhancing productivity and maintaining security seamlessly.
Cons
  • Users face challenges with access control approvals, especially during emergencies, complicating vendor interactions and efficiency.
  • Users find the lack of features in BeyondTrust Privileged Remote Access limits functionality and efficiency, particularly on Linux.
  • Users find the navigation confusing and slow, requiring excessive clicks and time to locate essential features.
  • Users find the reporting features lacking, as customization and export options could significantly improve usability.
  • Users find the steep learning curve of BeyondTrust Privileged Remote Access challenging due to its complex interface and configurations.

What Are Recent G2 Reviews of BeyondTrust Privileged Remote Access?

What Are G2 Users Discussing About BeyondTrust Privileged Remote Access?

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

Average Rating: 4.7/5.0

Total Reviews: 418

Who Is the Company Behind RealVNC?

  • Seller: RealVNC
  • Year Founded: 2002
  • HQ Location: Cambridge, United Kingdom
  • Twitter: @RealVNC
    2,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About RealVNC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RealVNC, noting its intuitive interface and efficient connectivity for remote support.
  • Users value the reliability of RealVNC, ensuring consistent performance across various platforms and low internet connections.
  • Users appreciate the cross-platform compatibility of RealVNC, enabling consistent remote support across various operating systems.
  • Users appreciate the cross-platform support of RealVNC, ensuring consistent and effective remote access across all devices.
  • Users value the easy setup process of RealVNC, enabling quick connections across devices without hassle.
Cons
  • Users often experience admin access issues, including slow support and connectivity problems, particularly with satellite connections.
  • Users report horrible tech support and billing issues, leaving them feeling abandoned and dissatisfied with RealVNC's service.
  • Users experience connection issues with RealVNC, including slow support and failed attempts, particularly on satellite connections.
  • Users are frustrated with the inadequate reporting and lack of support from RealVNC, leading to unresolved issues.
  • Users are disappointed by the limited free options of RealVNC, as the retirement of the Home plan impacts casual use.

What Are Recent G2 Reviews of RealVNC?

What Are G2 Users Discussing About RealVNC?

Intel vPro Manageability

Intel AMT enables IT to remotely manage and repair PCs, workstations and entry servers, utilizing the same tools across platforms

Average Rating: 4.1/5.0

Total Reviews: 13

Who Is the Company Behind Intel vPro Manageability?

  • Seller: Intel Corporation
  • Year Founded: 1968
  • HQ Location: Santa Clara, CA
  • Twitter: @intel
    4,467,591 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    111,509 employees on LinkedIn®
  • Ownership: NASDAQ:INTC

Who Uses This Product?

  • Company Size: 54% Small, 31% Large

What Do G2 Reviewers Say About Intel vPro Manageability?

AI-generated summary from verified user reviews

Cons
  • Users find the high costs of Intel vPro Manageability, particularly for processors, to be a significant drawback.
  • Users find that Intel vPro Manageability has feature issues, leading to inefficiencies and higher operational costs.

What Are Recent G2 Reviews of Intel vPro Manageability?

MSP360 Connect

MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits.

Average Rating: 4.2/5.0

Total Reviews: 51

Who Is the Company Behind MSP360 Connect?

  • Seller: MSP360
  • Year Founded: 2011
  • HQ Location: Pittsburgh, PA
  • Twitter: @msp360
    2,785 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services
  • Company Size: 74% Small, 15% Medium

What Do G2 Reviewers Say About MSP360 Connect?

AI-generated summary from verified user reviews

Pros
  • Users find MSP360 Connect to be an affordable solution for effectively managing remote client devices.
  • Users find MSP360 Connect impressively easy to use, simplifying tasks and ensuring efficient data management and security.
  • Users value the easy connection of MSP360 Connect, enabling smooth access and management of systems remotely.
  • Users find the easy deployment of MSP360 Connect simplifies installation and enhances remote management capabilities.
  • Users appreciate the easy setup of MSP360 Connect, making transitions smooth and efficient for backup management.
Cons
  • Users report audio issues impacting their experience, with problems like mouse functionality and custom settings not saving.
  • Users report encountering remote access issues, including problems with mouse functionality and custom settings not being retained.

What Are Recent G2 Reviews of MSP360 Connect?

What Are G2 Users Discussing About MSP360 Connect?

Dispel

Dispel provides secure remote access to industrial control systems, also known as OT infrastructure. Dispel's platform offers unified identity & access management (IAM); logging and session recording; disposable systems to protect from ransomware and malware; Moving Target Defense-based SD-WAN connections to facilities; and access control list (ACL) enforcement. Together, the Dispel remote access platform gives utilities, manufacturing, and other OT operators control over third-party and internal employee access to their systems.

Average Rating: 4.8/5.0

Total Reviews: 12

Who Is the Company Behind Dispel?

  • Seller: Dispel
  • Year Founded: 2014
  • HQ Location: Austin, TX
  • Twitter: @dispelhq
    713 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    117 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Medium, 38% Large

What Are Recent G2 Reviews of Dispel?

What Are G2 Users Discussing About Dispel?

IoT – ICS/OT Security

By compromising ICS/OT operations, sophisticated cybercriminals can cause significant damage – from shutdowns, equipment damage, and health and safety risks to the loss of financial assets, reputation, intellectual property, and competitive advantage. With Trend Micro, you have visibility into threats affecting ICS/OT through IT and CT, plus enhanced detection and response.

Average Rating: 4.7/5.0

Total Reviews: 3

Who Is the Company Behind IoT – ICS/OT Security?

  • Seller: TrendAI
  • Year Founded: 1988
  • HQ Location: Tokyo
  • LinkedIn® Page: www.linkedin.com
    7,996 employees on LinkedIn®
  • Ownership: OTCMKTS:TMICY
  • Total Revenue (USD mm): $1,515

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of IoT – ICS/OT Security?

Claroty

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection — whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Claroty is deployed to hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more visit claroty.com.

Average Rating: 4.7/5.0

Total Reviews: 6

Who Is the Company Behind Claroty?

  • Seller: Claroty
  • Year Founded: 2015
  • HQ Location: New York, New York, United States
  • Twitter: @Claroty
    4,247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    858 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Large, 33% Medium

What Do G2 Reviewers Say About Claroty?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration with third-party vendors, enhancing their operational technology environment effectively.
  • Users value the visibility of the OT environment Claroty provides, enhancing security and asset management.
  • Users value the extensive features of Claroty that enhance security across diverse IT infrastructures.
  • Users value the robust security features of Claroty, ensuring protection across diverse network environments.
  • Users praise the simplicity of Claroty, finding it easy to use and navigate effectively.
Cons
  • Users find the difficult learning curve of Claroty challenging, requiring extensive fine-tuning and handling of software bugs.
  • Users find that technical issues like bugs and fine-tuning complicate the deployment of Claroty significantly.
  • Users find the setup process overwhelming due to the extensive feature set, leading to initial usability difficulties.

What Are Recent G2 Reviews of Claroty?

TDi Technologies ConsoleWorks

ConsoleWorks by TDi Technologies is an integrated IT/OT cybersecurity and operations platform designed for privileged access users. It offers a unified solution to enhance security, streamline operations, ensure compliance, and automate processes across diverse organizational environments. By providing a secure, single connection, ConsoleWorks manages all interactions between users and endpoint devices, creating a persistent security perimeter that continuously monitors, audits, and logs activities down to each keystroke. This comprehensive oversight supports regulatory compliance, cybersecurity best practices, and efficient IT/OT operations. Key Features and Functionality: - Secure Remote Access: Facilitates secure, browser-based connections to any device, ensuring streamlined access and control for privileged users. - Asset, Patch & Configuration Monitoring: Automates the collection of endpoint configurations and implements configuration change control, reducing security gaps from improper configurations. - Logging & Situational Awareness: Monitors applications, servers, virtual machines, networks, and storage devices in real-time, capturing and logging all activities to support compliance and operational efficiency. - Endpoint Password Management: Centralizes and automates password management, including scheduling automatic changes and setting reset date warnings to meet compliance standards. Primary Value and Problem Solved: ConsoleWorks addresses the critical need for secure and efficient management of IT and OT environments by providing a single platform that integrates security, operations, compliance, and automation. It mitigates risks associated with privileged access, ensures continuous monitoring and logging for compliance, and automates routine tasks to enhance productivity and reliability. By creating a persistent security perimeter and offering real-time situational awareness, ConsoleWorks helps organizations protect their assets, reduce operational disruptions, and maintain regulatory compliance.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind TDi Technologies ConsoleWorks?

  • Seller: TDi Technologies
  • Year Founded: 1991
  • HQ Location: McKinney, US
  • Twitter: @TDiTWEETS
    73 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of TDi Technologies ConsoleWorks?

Belden Horizon Console

ProSoft Technology specializes in the development of industrial communication solutions for automation and control applications. Over the past 25 years, ProSoft Technology’s product lines have grown to over 400 communication interface modules supporting more than 60 different protocols. These include in-chassis interfaces compatible with the large automation suppliers'​ controllers such as Rockwell Automation and Schneider Electric, as well as protocol gateways and industrial wireless solutions. With 500 distributors in 52 countries and Regional Area Offices in Asia Pacific, Europe, the Middle East, Latin America and North America, we at ProSoft Technology are able to provide quality products with unparalleled support to customers worldwide.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Belden Horizon Console?

  • Seller: ProSoft Technology
  • Year Founded: 1990
  • HQ Location: Bakersfield, US
  • Twitter: @ProSoftTech
    4,703 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    116 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Belden Horizon Console?

Ewon

HMS Networks - Hardware Meets Software™ We create products that enable industrial equipment to communicate and share information.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind Ewon?

  • Seller: Ewon
  • Year Founded: 1988
  • HQ Location: Halmstad, SE
  • Twitter: @ewon_hms
    1,071 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,452 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

iotium

IoTium provides a secure managed software-defined network infrastructure for industrial IoT to securely connect legacy and greenfield mission-critical on-site machinery and automation & control systems to applications that reside in datacenters or the cloud - all at scale. The solution is zero-touch provisioned eliminating all complexities in scalable mass deployment.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind iotium?

  • Seller: iotium
  • Year Founded: 2024
  • HQ Location: San Francisco, California, United States
  • Twitter: @IoTium_inc
    593 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 200% Medium

What Are Recent G2 Reviews of iotium?

Moxa Remote Connect Suite

Moxa is a leading provider of industrial networking, computing, and automation solutions for enabling the Industrial Internet of Things. With over 30 years of industry experience, Moxa has connected more than 71 million devices worldwide and has a distribution and service network that reaches customers in more than 80 countries. Moxa offers a full spectrum of innovative, high-quality solutions that have been deployed in a wide variety of industries, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining. Moxa’s expertise gives industry partners the tools they need to harness the power of automation network convergence and make their operations smarter, safer, and more efficient. Moxa delivers lasting business value by empowering industry with reliable networks and sincere service for industrial communications infrastructures. Information about Moxa’s solutions is available at www.moxa.com.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Moxa Remote Connect Suite?

  • Seller: Moxa
  • Year Founded: 1987
  • HQ Location: Brea, CA
  • Twitter: @MoxaInc
    2,065 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,447 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Moxa Remote Connect Suite?

SEPIO

SEPIO is a Zero Trust Hardware Access platform that helps organizations discover, verify, and control the true identity of every connected hardware asset across IT, OT, IoT, and CPS environments. Traditional security tools rely heavily on what devices report about themselves, such as MAC addresses, IP addresses, hostnames, agents, certificates, firmware data, or network behavior. These signals can be incomplete, missing, manipulated, or unavailable. SEPIO takes a different approach by using patented AssetDNA technology to validate device identity based on physical-layer characteristics, helping security teams understand what a device truly is — not just what it claims to be. SEPIO helps CISOs, security operations teams, infrastructure teams, and critical infrastructure operators eliminate hardware blind spots created by rogue devices, spoofed devices, unmanaged assets, shadow IT, unauthorized peripherals, supply-chain-compromised hardware, and devices that cannot support traditional security agents. The platform provides continuous asset visibility, hardware risk detection, policy-based control, and actionable mitigation guidance across complex and distributed environments. Unlike traffic-based monitoring tools, SEPIO is trafficless, protocol-agnostic, and encryption-independent. It does not require network taps, passive probes, traffic inspection, or endpoint agents for network asset discovery. This allows organizations to deploy quickly, reduce operational complexity, and gain visibility into connected assets without disrupting sensitive environments. SEPIO complements existing security investments, including NAC, EDR, XDR, CMDB, SIEM, SOAR, and vulnerability management platforms, by adding a hardware-level source of truth. By verifying device identity before trust is granted, SEPIO extends Zero Trust principles down to the hardware layer and helps organizations improve cyber resilience, asset governance, compliance readiness, and protection against hardware-based cyber risk. SEPIO is used by enterprises, financial institutions, healthcare organizations, government agencies, manufacturers, telecom providers, and critical infrastructure operators that need trusted visibility and control over the hardware assets connected to their environments.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind SEPIO?

  • Seller: Sepio Systems
  • Year Founded: 2016
  • HQ Location: Rockville, US
  • Twitter: @sepiosys
    543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of SEPIO?

Tosibox

Tosibox is the cybersecurity and networking partner for securing OT networks and critical infrastructure. Tosibox is ISO 27001 certified, has automated OT networking and cybersecurity already in 150 countries, and is trusted by Fortune 500 companies, government agencies, and municipalities throughout the world. Tosibox Platform is an automated, cybersecurity platform for your OT networks and infrastructure. From one user and one device, it scales remote access to an enterprise-level OT network solution with hundreds or even thousands of users, devices, and sites connected. Tosibox Platform fits all industries and organizations, regardless of the size or vertical, and is designed to meet your needs today and well into the future.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Tosibox?

  • Seller: Tosibox
  • Year Founded: 2011
  • HQ Location: Oulu, North Ostrobothnia, Finland
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 200% Medium

What Are Recent G2 Reviews of Tosibox?

AhnLab CPS (Cyber-Physical System) PLUS

AhnLab CPS PLUS is the unified CPS protection platform that secures cyber-physical systems, including OT endpoints, networks, and OT-connected IT systems of various industry verticals, such as manufacturing, gas, energy, and transportation. Cyber-physical systems (CPS) represent both the cyber and physical aspects of broad systems encompassing OT, IT, IoT, and the cloud. AhnLab CPS PLUS successfully addresses CPS protection requirements by leveraging an IT-OT unified security approach. AhnLab CPS PLUS sets itself apart with the most extensive CPS protection coverage. Rooted in the platform-centric approach powered by seamless integration, the platform delivers the next-level customer experience with enhanced efficiency and productivity. Solutions • AhnLab ICM - Central monitoring and management of CPS protection modules • AhnLab EPS - Application/device control and malware detection for OT endpoint • AhnLab XTD - OT network visibility & threat and anomaly detection • AhnLab Xcanner - Portable AV scanning and cleaning malware for OT endpoint • AhnLab TrusGuard - OT network segmentation and perimeter security • AhnLab Data Diode - OT network access control via unidirectional data transfer • AhnLab MDS - Network sandboxing for addressing unknown malware • AhnLab EPP - Endpoint protection for IT systems in CPS environments • AhnLab V3 - Anti-malware for IT systems in CPS environments • AhnLab TIP - CPS threat intelligence across IT and OT environments Benefits 1. Central Monitoring and Management Integrated with security modules, including AhnLab EPS, XTD, and MDS, AhnLab ICM displays each module's real-time status and log so that administrators can understand and identify issues that need to be addressed immediately. 2. Intelligence-Driven Security AhnLab TIP integrates with AhnLab ICM, the central manager of CPS protection, and realizes intelligence-driven CPS protection. Customers can check indicators of compromise (IoCs) across cyber-physical systems in real-time on the ICM dashboard. 3. Sophisticated Air-Gapping Our next-generation firewall, AhnLab TrusGuard, prevents unauthorized and malicious traffic at the OT network perimeter to forge a robust air-gapped environment. Also, AhnLab Data Diode fortifies the physical separation of the network by blocking unwanted access to the OT network via unidirectional data transmission. 4. Advanced Threat Detection We map out a malware distribution network across OT environments by pulling together OT endpoint and network security via integration of AhnLab XTD and AhnLab EPS. Here, AhnLab MDS delivers additional value to the integrated OT security by performing the sandbox analysis on unknown malware. As for infected systems, AhnLab Xcanner stays ready to scan and remove malware. 5. Optimal Malware Response Optimized for OT endpoint protection, AhnLab EPS rigorously controls unauthorized processes and devices to prevent malware infection and ensure system stability. Ahnab Xcanner, the portable device for malware protection, enables effective malware detection and removal without software installation. 6. End-To-End Visibility AhnLab XTD offers the traffic mirroring feature to gain visibility into assets and traffic, detect malware and malicious traffic infiltrating the internal network, and secure the availability of OT systems. It also helps customers achieve granular visibility into OT endpoints by interacting with AhnLab EPS.

Who Is the Company Behind AhnLab CPS (Cyber-Physical System) PLUS?

  • Seller: AhnLab
  • Year Founded: 1995
  • HQ Location: Seongnam-si, KR
  • Twitter: @AhnLab_SecuInfo
    2,971 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    691 employees on LinkedIn®
Lauren Worth
LW
Researched and written by Lauren Worth
Updated December 2, 2024

Learn More About OT Secure Remote Access Software

Operational technology secure remote access lets authorized users safely connect to and manage industrial control systems (ICS) and other OT devices remotely. Remote access security software gives access and control of equipment from anywhere with an internet connection without the need for physical presence.

OT secure remote access software is a specialized solution designed to provide secure access to operational technology systems that are critical to industries such as manufacturing, energy, utilities, and transportation. It makes sure that engineers, technicians, plant managers, and other authorized personnel can do their jobs from remote locations without risking exposure to cyber threats.

OT secure remote access comes in handy when on-site access is impractical or impossible, such as emergencies, off-hours, or when dealing with geographical limitations.

Setting up remote access security enhances operational efficiency and supports business continuity by guaranteeing that critical systems can be accessed and managed anytime you have an internet connection.

Features of OT Secure Remote Access Software

It’s important to shield your infrastructure from unauthorized parties to maintain integrity and confidentiality. Some common features of OT secure remote access software are as follows. 

  • Network segmentation divides the network into separate segments, each containing a subset of the devices and assets. It enhances security by stopping compromised segments before the breach extends to other parts of the network.
  • Virtual local area networks (VLANs) create logically separate networks within the same physical one. Like segmentation, VLAN support in remote access software enables safe, controlled access to specific network segments, which helps enforce security policies and reduce the attack surface. This segregation simplifies network administration for OT devices.
  • Network mapping shows you your network by graphically displaying network devices, paths, and connections. Network mapping is important for identifying all devices in the OT environment and how they interact, which is essential for troubleshooting.
  • Asset management, in the context of OT secure remote access, is the ability to track and manage information regarding network devices and systems. Solid asset management recognizes vulnerabilities, manages updates, and sustains your security posture. This centralized repository simplifies tasks like tracking asset health, configuration, and scheduling maintenance.
  • User provisioning and governance functionalities empower administrators to create user accounts within the software. This keeps unauthorized personnel out of the system, minimizing the risk of shady login attempts.
  • Role-based access control (RBAC) assigns system access to users based on their role within the organization. Users are granted access only to the devices and functions necessary for their assigned tasks.
  • Policy-based access controls, as the name indicates, use policies to determine whether access requests should be granted. Policies can include factors like time of day, location, or device type. These functionalities establish predefined rules that govern user access.
  • Endpoint security protects endpoints, such as user devices and workstations, from malware. It includes antivirus software, firewalls, and intrusion detection systems. Endpoint security also makes remote devices comply with security policies.

Types of OT Secure Remote Access Software

Each type of secure remote control software differs in terms of ease of use, flexibility, and comprehensiveness of security features. Here are some of the different types.

  • Virtual private networks (VPNs): VPNs extend a private network across a public network. This means users can send and receive data across shared or public networks as if their devices were directly connected to the private network. VPNs encrypt all data in transit and offer a safe conduit for remote access.
  • Endpoint security: This term refers to the practices used to protect endpoints on a network. It often includes antivirus, firewall policies, intrusion prevention systems. It may also involve making sure that the endpoints meet certain security standards before they can access the network.
  • Point-to-point protocol over Ethernet (PPPoE): This network protocol encapsulates PPP frames inside Ethernet frames. Mostly used for broadband modem connections, it provides authentication, encryption, and compression.
  • Internet protocol security (IPsec): is a protocol suite for securing internet protocol (IP) communications by authenticating and encrypting each IP packet of a communication session. It’s often used alongside VPNs to secure the tunnel created for remote access.
  • Network access control (NAC): NAC systems enforce security policy compliance on devices before they’re allowed to access the network. They grant differential access to network resources based on a user’s role, device type, device health, or time-of-day restrictions.
  • Zero trust approach: The zero trust model assumes that no system, network, or service operating outside or inside the perimeter should be trusted. Instead, it advocates for rigorous identity verification and strict access controls applied both externally and internally.
  • Secure shell remote access (SSH): This is a cryptographic network protocol for operating network services securely over an unsecured network. It’s widely used for logging in to remote machines to execute commands, but also supports tunneling, forwarding Transmission Control Protocol (TCP) ports, and X11 connections.
  • Single sign-on (SSO): SSO lets users log in once to gain access to multiple systems. This simplifies the user experience, but it must be managed correctly to maintain an appropriate level of security.
  • Desktop sharing: Remote desktop software lets users remotely view and operate a computer as if they were seated in front of it. This is used for remote technical support, collaboration, and presentation.

OT vs IT security 

OT security and Information Technology (IT) are two distinct domains with unique security challenges.  IT focuses on managing and processing information, primarily through digital systems and networks. 

OT, on the other hand, is concerned with controlling physical devices and processes, such as those found in manufacturing plants, power grids, and oil refineries. While they may overlap in some areas, their fundamental differences require tailored security approaches.

IT encompasses a wide range of technologies, including computers, servers, databases, and software applications. IT security aims to protect sensitive data and systems from cyber threats such as hacking, malware, and data breaches.   

OT systems often use specialized hardware and remote access security to monitor and control industrial processes, ensuring safety, efficiency, and reliability. OT security focuses on protecting these physical systems and OT devices from cyberattacks that could disrupt operations, cause physical damage, or lead to safety hazards.

Convergence of IT and OT

The increasing integration of IT and OT systems, driven by the Internet of Things (IoT) and Industry 4.0, has blurred the lines between the two. This convergence creates new security challenges as traditional IT security measures may not be sufficient to protect OT systems.   

Best Practices for OT and IT Security

  • Segmentation: Isolate OT networks from IT networks to limit the potential impact of cyberattacks.   
  • Access control: Implement strong access controls to restrict critical systems and data access.   
  • Patch management: Keep OT systems updated with the latest security patches, considering the potential impact on operations.   
  • Network security: Use firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to protect OT networks.   
  • User training: Educate personnel about security best practices and potential threats.

Benefits of OT Secure Remote Access Software

Secure remote access maintains operational efficiency, keeps industrial environments safe, and ensures that critical processes remain uninterrupted. Here are some other common benefits.

  • Enhanced security: Secure remote access solutions in OT environments are designed with strong measures such as end-to-end encryption, multi-factor authentication, and access-monitoring sessions. This helps safeguard critical infrastructure from cyber threats and unauthorized access so only authenticated users can interact with OT systems.
  • Improved compliance: With stringent regulatory requirements in many industries, secure remote access systems help organizations stay compliant with regulatory standards. They offer robust audit trails, real-time monitoring, and reporting features that facilitate transparent documentation. This is necessary for demonstrating compliance with regulatory frameworks during audits.
  • Better operational efficiency: By allowing remote access to systems, these solutions quickly resolve issues, reducing the need for on-site visits and associated costs. Technicians can troubleshoot and resolve problems anywhere.
  • Reduced downtime: With instantaneous remote access capabilities, problems can be addressed immediately.
  • Effective business continuity: In the event of an emergency, such as natural disasters, OT secure remote access allows businesses to continue remote operations. Key personnel can still access and manage OT systems, sustaining critical business functions.
  • Cost savings: Remote support software reduces the need for travel, saving money associated with business trips. Resources can be managed remotely.
  • Real-time monitoring: Continuous monitoring of OT environments means you can find and troubleshoot problems as they happen.
  • Regular maintenance and updates: OT systems can be maintained regularly and updated easily when remote access is available.
  • Asset management: Better visibility and control over assets in the OT network, which helps identify issues and manage resources more efficiently.

Who Uses OT Secure Remote Access Software?

Professionals who require remote operational technology access use OT security solutions.

  • OT engineers and technicians often need to configure, monitor, and maintain OT equipment such as PLCs, SCADA systems, and other control systems. Secure remote access makes it simple to perform diagnostics, make configuration changes, and keep tabs on systems from offsite locations.
  • Security analysts and IT teams are responsible for protecting OT environments from cyber threats. Analysts use remote access software to track network traffic, analyze security logs, investigate anomalies, and respond to incidents in real-time.
  • Maintenance personnel use OT systems remotely. Secure remote access allows them to identify and resolve issues – often without the need for on-site visits.
  • Emergency response teams utilize secure remote access to gain immediate visibility into affected systems in the event of an operational incident or cyber attack. They then have the means to execute corrective actions to soften damage and restore normal operations as quickly as possible.
  • Plant managers use secure remote access to oversee operations. With real-time access to systems, they can monitor performance and make adjustments from anywhere.

Challenges with OT Secure Remote Access Software

Whichever platform you choose, you’ll need to maintain a strategic approach that includes configuring your tools, continuous monitoring, and staying on top of response plans as your organization evolves. Some challenges that come with remote access security are discussed here.

  • Operational complexity: Introducing remote access solutions adds a layer of complexity. Administrators must balance the need for security with user-friendliness to ensure protocol isn’t hindered by cumbersome security procedures.
  • Risk of disruption: Remote access can disrupt your workflow if you don’t set it up correctly. For example, uncontrolled remote access could lead to unintentional system changes.
  • Complexity of OT environments: OT environments consist of a number of systems. Achieving uniform security practices across a varied environment is not an easy task.
  • Compatibility with legacy systems: Many OT environments include legacy systems that don’t support new security protocols.
  • User training and awareness: Effectively using remote access tools requires that users understand potential security risks and adhere to best practices. This can be a significant challenge, especially with a diverse user base that might not be aware of how to deal with cyber attacks.

How to choose OT Secure Remote Access Software

Choosing the right OT secure remote access software is crucial for the security of your operational technology procedures. Here are some factors to consider when selecting the appropriate remote access security software for your business.

  • Assess your needs: Clearly define what you require from the solution. Consider the size and difficulty of your OT environment, specific use cases (e.g., maintenance, monitoring, emergency response), and regulatory compliance requirements.
  • Identify security needs: Outline your security requirements, including encryption, multi-factor authentication, audit trails, and compliance with standards like IEC 62443 or NIST SP 800-82. Look for OT security solutions that meet your standards. Understand your current network infrastructure and determine how new software fits in.
  • Compile a list of potential vendors: Request information from these vendors and learn more about their work. This should cover all features, security protocols, hardware requirements, and integration capabilities.
  • Conduct a risk assessment: Determine which security components are non-negotiable. Consider the cost of purchasing and implementation, training, and maintenance.
  • Review legal and compliance aspects: Verify that the software contracts and service level agreements (SLAs) meet your legal requirements and compliance standards.
  • Implement training and governance: Once you've selected suitable OT security solutions, establish a solid training program for your users and set up governance frameworks to make sure everyone is using the software securely and effectively.