Best Incident Management Software - Page 4

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

LogicManager

LogicManager is enterprise risk management (ERM) software that helps organizations identify, assess, prioritize, monitor, manage, and report on risk across the enterprise. The platform connects risks with the controls, processes, policies, vendors, and strategic objectives to eliminate "unknown knowns"—critical operational risks trapped in organizational silos, giving leadership a centralized, board-ready system of record to fulfill their fiduciary duties of oversight and protect business performance. LogicManager takes a cross-functional, Program-centric approach to risk management. Instead of restricting collaboration through traditional seat-based pricing, LogicManager licenses distinct risk domains as Programs with unlimited user seats, ensuring that every stakeholder can actively participate in the risk lifecycle to enforce Separation of Duties (SoD) and drive more informed, accountable decisions. At the center of the platform is Risk Ripple Assurance, LogicManager's connected risk model. Risk Ripple maps relationships between risks, controls, processes, vendors, and objectives so teams can see how weaknesses in one area propagate downstream. By integrating with IAM systems via SCIM, this logical graph serves as an active oversight layer to detect accumulated privileges, identify hidden dependencies, and provide a complete view of enterprise risk. LogicManager supports enterprise risk management activities through preconfigured Licensed Programs, including: -Enterprise Risk & Maturity Benchmarking -Risk identification, prioritization, monitoring, and reporting -Internal controls over Financial Reporting (ICFR) & SOX -Third-Party & Vendor Risk Management (TPRM) -Business Continuity (BCP) & Operational Resilience -Policy and Compliance Management -Issue, Incident, and Remediation Management -Cybersecurity, IT Governance, & Security Risk (SOC 2, ISO) -Enforceable Separation of Duties (SoD) & Task Handoffs -Executive dashboards and board risk reporting LogicManager helps organizations move from fragmented spreadsheets to a centralized enterprise risk system of record. The platform synchronizes organizational changes, reassigns orphaned tasks, and flags compliance drifts. This automation can reduce recurring program maintenance cycle times by up to 50% while continuously generating time-stamped proof of due care. The platform also helps organizations build and mature their ERM programs using the LogicManager Risk Maturity Model (RMM)™. Developed by LogicManager in 2006, the RMM™ is the industry's only maturity framework independently validated by peer-reviewed academic research to correlate with a 25% premium in enterprise market value. Through guided onboarding and embedded best practices, organizations can reliably measure progress and prove program value. LogicManager Expert (LMX) provides advanced, context-aware AI guidance based on trusted LogicManager University (LMU) content. LMX acts as a real-time practitioner facilitator, translating unstructured natural-language inputs into structured, policy-aligned risk objectives and routing work through human-in-the-loop, SoD-compliant approval workflows to preserve accountability and program integrity. LogicManager is designed for mid-market and enterprise organizations, particularly regulated, complex, and distributed institutions that require accountability to protect value, prove compliance, and fulfill their board-level fiduciary oversight responsibilities.

Average Rating: 4.2/5.0

Total Reviews: 131

How Do G2 Users Rate LogicManager?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 7.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.8/10 (Category avg: 7.3/10)

Who Is the Company Behind LogicManager?

  • Seller: LogicManager
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 33% Medium, 24% Large

What Do G2 Reviewers Say About LogicManager?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use in LogicManager, enabling quick understanding and efficient task management with minimal training.
  • Users find LogicManager to have an intuitive interface, making it easy to use with minimal training required.
  • Users find LogicManager's helpful support team essential for implementing controls and enhancing overall user experience.
  • Users value the navigation ease of LogicManager, finding it intuitive and efficient for their busy schedules.
  • Users value the centralized organization of LogicManager, facilitating clear communication and alignment across departments.
Cons
  • Users express concerns about the lack of clarity in LogicManager, affecting their understanding and navigation of the platform.
  • Users find the workflow section unintuitive, struggling with navigation and clarity as new users.
  • Users are frustrated by the missing features in LogicManager, such as limited attachment slots and a lack of training resources.
  • Users find the learning curve challenging, wishing for clearer guidance and training resources to enhance their experience.
  • Users report a lack of guidance, finding the learning process difficult due to insufficient training resources.

What Are Recent G2 Reviews of LogicManager?

Splunk On-Call

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them.

Average Rating: 4.5/5.0

Total Reviews: 52

How Do G2 Users Rate Splunk On-Call?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Splunk On-Call?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO
  • Phone: 847-678-6600

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Medium, 35% Large

What Do G2 Reviewers Say About Splunk On-Call?

AI-generated summary from verified user reviews

Pros
  • Users value the configuration ease of Splunk On-Call, finding it simple to set up and integrate into workflows.
  • Users appreciate the robust notification system, enhancing incident management and ensuring timely responses to critical alerts.
  • Users value the flexibility of the alerting system, enhancing incident management and context for effective resolution.
  • Users value the flexibility and real-time modifications of alert management in Splunk On-Call for efficient incident handling.
  • Users value the flexibility of alerts and incident management in Splunk On-Call for efficient operations.
Cons
  • Users find the complexity of Splunk On-Call due to outdated features and inadequate user interface frustrating.
  • Users find the complex UI of Splunk On-Call frustrating, as it lacks intuitive configuration options and updates.
  • Users find difficult customization frustrating, as they rely on support for setting up essential configurations.
  • Users highlight feature limitations in Splunk On-Call, citing a lack of improvements and functionality compared to competitors.
  • Users face challenges with licensing issues that limit user management and reporting capabilities in Splunk On-Call.

What Are Recent G2 Reviews of Splunk On-Call?

What Are G2 Users Discussing About Splunk On-Call?

SolarWinds Web Help Desk

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users

Average Rating: 3.9/5.0

Total Reviews: 59

How Do G2 Users Rate SolarWinds Web Help Desk?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.7/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds Web Help Desk?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 62% Medium, 22% Large

What Do G2 Reviewers Say About SolarWinds Web Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of SolarWinds Web Help Desk, highlighting its straightforward interface and functionality.
Cons
  • Users report experiencing feature issues with outdated functions not performing as expected, impacting overall usability.
  • Users find several missing features in SolarWinds Web Help Desk, leading to dissatisfaction with its performance.
  • Users find the outdated interface of SolarWinds Web Help Desk frustrating and not user-friendly.

What Are Recent G2 Reviews of SolarWinds Web Help Desk?

What Are G2 Users Discussing About SolarWinds Web Help Desk?

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Infraon Desk

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.

Average Rating: 4.6/5.0

Total Reviews: 27

How Do G2 Users Rate Infraon Desk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Infraon Desk?

  • Seller: Infraon
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security
  • Company Size: 52% Medium, 30% Large

What Are Recent G2 Reviews of Infraon Desk?

What Are G2 Users Discussing About Infraon Desk?

Xurrent ITSM

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

Average Rating: 4.6/5.0

Total Reviews: 83

How Do G2 Users Rate Xurrent ITSM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 7.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.7/10 (Category avg: 7.3/10)

Who Is the Company Behind Xurrent ITSM?

  • Seller: Xurrent
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Xurrent ITSM?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use with Xurrent ITSM, appreciating its intuitive setup and seamless navigation.
  • Users value the intuitive interface and seamless integrations of Xurrent ITSM, enhancing their overall experience and efficiency.
  • Users value the intuitive user interface of Xurrent ITSM, making incident and service management effortless.
  • Users value the efficiency of Xurrent ITSM, enhancing incident management and service delivery through quick automations and seamless integration.
  • Users appreciate the implementation ease of Xurrent ITSM, highlighting quick setup and minimal configuration hassle.
Cons
  • Users find missing features in Xurrent ITSM, such as dynamic API lookups and comprehensive reporting capabilities.
  • Users note the limited features of Xurrent ITSM, affecting functionality and user experience across workflows.
  • Users find the poor design of Xurrent ITSM with a clunky UI and underdeveloped features frustrating.
  • Users find the dated interface of Xurrent ITSM lacking, though improvements are promised in the near future.
  • Users find Xurrent ITSM suffers from insufficient information, lacking detailed documentation and requiring data duplication.

What Are Recent G2 Reviews of Xurrent ITSM?

What Are G2 Users Discussing About Xurrent ITSM?

C2 ITSM

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities.

Average Rating: 4.2/5.0

Total Reviews: 39

How Do G2 Users Rate C2 ITSM?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.7/10 (Category avg: 9.0/10)

Who Is the Company Behind C2 ITSM?

  • Seller: SherWeb
  • Year Founded: 1998
  • HQ Location: Sherbrooke, Quebec, Canada
  • LinkedIn® Page: www.linkedin.com
    935 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 57% Medium, 40% Large

What Are Recent G2 Reviews of C2 ITSM?

What Are G2 Users Discussing About C2 ITSM?

Spike.sh

Spike.sh is an Incident Management Platform with advanced Incident alerting over Phone calls, SMS, Slack, Microsoft Teams, Discord, Whatsapp, Telegram, and Email. Our advanced On-call scheduling platform has enabled thousands of members to automatically manage their on-call practices. ✅ Integrates with AWS, GCP, Azure, Datadog, Grafana, and 75 other tools ✅ Automatic incident resolution ✅ Automated escalation of alerts ✅ API ✅ Status pages ✅ Actionable alerts (acknowledge and resolve without visiting Spike.sh dashboard) ✅ Connect to JIRA, Linear, ClickUp and other product management platforms ✅ Connect to Freshdesk, Zendesk, Supportpal and other help desks ✅ Automated War-rooms using Spike.sh's automation ✅ Admin's Access control

Average Rating: 4.9/5.0

Total Reviews: 18

How Do G2 Users Rate Spike.sh?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Spike.sh?

Who Uses This Product?

  • Company Size: 44% Small, 33% Medium

What Are Recent G2 Reviews of Spike.sh?

Grok

Grok is an AI operations (AIOps) platform that proactively resolves IT incidents using machine intelligence and automation.

Average Rating: 4.3/5.0

Total Reviews: 18

How Do G2 Users Rate Grok?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 5.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.4/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.1/10 (Category avg: 7.3/10)

Who Is the Company Behind Grok?

Who Uses This Product?

  • Company Size: 39% Small, 11% Medium

What Do G2 Reviewers Say About Grok?

AI-generated summary from verified user reviews

Pros
  • Users enjoy Grok's unique personality and adaptability, making it a versatile tool for various tasks and insights.
  • Users value the ease of use of Grok, enjoying its quick insights and clear explanations for complex topics.
  • Users find the easy setup of Grok convenient, enhancing their overall experience and productivity from the start.
  • Users find the initial setup very easy, enabling quick access to insights and enhancing overall productivity.
  • Users commend Grok's innovative approach, providing engaging interactions and unique perspectives for various tasks and needs.
Cons
  • Users often face alert issues with Grok, as it struggles with accuracy and can amplify misinformation.
  • Users find insufficient information from Grok, leading to reliance on alternative platforms for better accuracy.
  • Users experience data inaccuracies with Grok, leading to concerns about reliability and operational stability.
  • Users find Grok has limited features, restricting capabilities for video creation, image access, and deep research.
  • Users find Grok's missing features limiting, such as the lack of integration and essential tools for serious tasks.

What Are Recent G2 Reviews of Grok?

ServiceTeam ITSM

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

Average Rating: 3.9/5.0

Total Reviews: 18

How Do G2 Users Rate ServiceTeam ITSM?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 6.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.2/10 (Category avg: 7.3/10)

Who Is the Company Behind ServiceTeam ITSM?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 28% Small

What Do G2 Reviewers Say About ServiceTeam ITSM?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive interface and compassionate support of ServiceTeam ITSM, enhancing service delivery and user autonomy.
  • Users value the exceptional customer support of ServiceTeam ITSM, enhancing overall experience and responsiveness to needs.
  • Users find ServiceTeam ITSM easy to use, enhancing their experience with intuitive navigation and a helpful self-service portal.
  • Users appreciate the intuitive user interface of ServiceTeam ITSM, enhancing their navigation and overall experience.
  • Users value the intuitive incident management in ServiceTeam ITSM, enhancing efficiency and reducing communication overload.
Cons
  • Users find the complex setup of ServiceTeam ITSM to be overwhelming, especially for teams new to the platform.
  • Users find the learning curve steep for ServiceTeam ITSM, making initial setup and customization challenging.
  • Users feel that the limited customization of ServiceTeam ITSM restricts their ability to meet specific operational needs.
  • Users experience poor customer support, with technical staff often lacking knowledge about their own system and portal.
  • Users find the clunky interface of ServiceTeam ITSM frustrating and not user-friendly.

What Are Recent G2 Reviews of ServiceTeam ITSM?

What Are G2 Users Discussing About ServiceTeam ITSM?

HaloITSM

Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform. Each department can run its own services, forms, workflows, portals and approval routes, while employees get one consistent place to raise and track requests, automatically guided to the right team without needing to understand how the organisation is structured. Federated administration lets departments or regions manage their own areas while central teams retain governance. Halo supports workflow automation, real-time reporting, self-service for end users and integration with other business applications, allowing you to streamline service delivery throughout your business. Through using Halo, you are able to standardise processes, have visibility into team activity and facilitate collaboration. Halo AI is built into the platform as standard, supporting request triage, categorisation, summarisation, sentiment analysis, suggested replies and knowledge suggestions, with a built-in LLM connection included at no extra cost, with organisations also able to connect to their own AI provider. With more than 250 native integrations, including Slack, Microsoft 365, Okta, Splunk, Halo connects into the tools organisations already rely on without heavy custom development. Extensive no-code configuration and customisation options let organisations adapt forms, fields, workflows, rules and reports to meet specific service management requirements, and over 1,000 out-of-the-box reports gives managers live visibility into the agent performance and workload. Halo is built for trust at enterprise scale, holding ISO 27001, SOC 2 Type II, FedRAMP, GDPR, Cyber Essentials Plus, IRAP and HIPAA certifications, with 99.99% average global uptime, SSO, ODIC, SAML, role-based access control and full audit logging. Deployment options include Halo Cloud, Private Cloud and On-Premise, and a dedicated migration team has delivered over 1,000 migrations from every major vendor and legacy platform. All-inclusive pricing means every capability is included from day one, allowing organisations to scale from a single service desk solution to a shared service management platform across the whole business without module-by-module licensing.

Average Rating: 4.7/5.0

Total Reviews: 37

How Do G2 Users Rate HaloITSM?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)

Who Is the Company Behind HaloITSM?

Who Uses This Product?

  • Company Size: 47% Medium, 26% Large

What Do G2 Reviewers Say About HaloITSM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of HaloITSM, enjoying its simple setup and effective ticket logging.
  • Users appreciate the easy setup of HaloITSM, contributing to efficient ticket logging and enhanced workflow management.
  • Users value the enhanced workflow efficiency of HaloITSM, thanks to its simple setup and effective ticket logging.
  • Users appreciate the setup ease of HaloITSM, finding it simple to install and user-friendly for ticket logging.
  • Users appreciate the simplicity and ease of use of HaloITSM, facilitating efficient IT ticket management and documentation.
Cons
  • Users find the limited customization in HaloITSM frustrating, particularly regarding the ticket resolution process steps.
  • Users find the ticketing process cumbersome, with unnecessary steps impacting the resolution state transition.

What Are Recent G2 Reviews of HaloITSM?

What Are G2 Users Discussing About HaloITSM?

Issuetrak

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Average Rating: 4.1/5.0

Total Reviews: 63

How Do G2 Users Rate Issuetrak?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Issuetrak?

  • Seller: Issuetrak
  • Year Founded: 1992
  • HQ Location: Virginia Beach, Virginia
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®
  • Phone: +1 (866) 477-8387

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 37% Medium, 32% Large

What Are Recent G2 Reviews of Issuetrak?

What Are G2 Users Discussing About Issuetrak?

PhaseWare

The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.

Average Rating: 3.2/5.0

Total Reviews: 6

How Do G2 Users Rate PhaseWare?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind PhaseWare?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of PhaseWare?

Temperstack

Temperstack is an advanced AI-powered Site Reliability Engineering (SRE) platform that revolutionizes how organizations manage their infrastructure and application reliability. It integrates with your existing monitoring tools to provide comprehensive visibility and automated response capabilities across your entire technology stack. The platform goes beyond traditional monitoring by combining artificial intelligence with SRE best practices to proactively identify, prevent, and resolve potential service degradation and downtime before they impact end users. Through its intelligent automation and AI-driven insights, Temperstack helps organizations maintain optimal service levels while reducing operational overhead and alert fatigue. Features : Automated Discovery Engine: Automatically identifies all infrastructure and application components requiring monitoring Alert Comprehensiveness (ALCOM) Score: Measures and tracks monitoring coverage from 0-100 Automated Alert Setup: Programmatically deploys missing alerts based on best practices Continuous Monitoring Maintenance: Daily scans detect disabled alerts and new resources Alert Optimization: AI-driven threshold adjustment to reduce false positives while maintaining coverage Service Mapping: Auto-discovers and groups related infrastructure and applications Team Schedule Management: Manages rotation schedules and shift policies across time zones Multi-Channel Integration: Routes alerts through email, Slack, Microsoft Teams, and WhatsApp Escalation Management: Configures and enforces escalation rules for unresponsive scenarios Context Enrichment: Provides troubleshooting guidelines and system context with each alert Dynamic Runbooks: Auto-generates and updates resolution guides based on system changes Root Cause Analysis (RCA) tool: Standardises RCA capture & tracks resultant actions to completion Knowledge Base: Codifies tribal knowledge and learns from successful resolutions Pattern Recognition for accelerated root cause identification: Suggests probable root causes based on historical incidents

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate Temperstack?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 6.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Temperstack?

Who Uses This Product?

  • Company Size: 40% Large, 40% Medium

What Do G2 Reviewers Say About Temperstack?

AI-generated summary from verified user reviews

Pros
  • Users value the intelligent alert routing of Temperstack, achieving full coverage quickly and easily integrating with existing systems.
  • Users appreciate the ease of configuring alerts with Temperstack, allowing for quick and effective monitoring setup.
  • Users value the ease of configuring alerts with Temperstack, enabling efficient monitoring without hassle for their teams.
  • Users admire the efficiency of automation in Temperstack, improving incident organization and alert coverage effortlessly.
  • Users value the ease of configuration in Temperstack, enabling quick setup with pre-configured templates and integrations.
Cons
  • Users find the restrictive alert escalation policies limit their ability to customize responses based on incident severity.
  • Users find the inefficient alert system of Temperstack restricts their ability to customize escalation policies effectively.
  • Users feel the restrictive templates and limited escalation options hinder their ability to customize alert management effectively.
  • Users feel that the limited customization options in Temperstack restrict their ability to tailor alert escalation workflows effectively.
  • Users feel that limited features of Temperstack restrict their ability to customize escalation and routing options effectively.

What Are Recent G2 Reviews of Temperstack?

ilert

ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you up. Via SMS, push, voice call and more Frictionless acknowledgement, on all channels. No need to log-in anywhere. - On-call management: Maximize accountability and transparency with on-call schedules, ilert makes being on-call easy. Distribute on-call duty while ensuring 24x7 coverage. - ChatOps: ChatOps for Incident Management to collaborate on incidents in Slack or Microsoft Teams and create AI-assisted postmortems in no time. - Terraform provider: Manage your incident response through code and automate the setup and management of your alert sources, escalation policies, and on-call schedules directly within your Terraform infrastructure code. Add-ons include: - Call routing: Hotline for on-call teams to reach the right on-call responder immediately by calling a phone number. - Status pages: Built for operations teams as public, private, and audience-specific status pages. Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure. Learn about our pricing here: https://www.ilert.com/pricing ilert integrates with your everyday tools, including monitoring, observability, ticketing, ITSM, automation, chat and collaboration tools, etc. Use cases include: - DevOps & SRE - IT Operations - Managed Service Providers - Security Incident Response - Industrial Operations & IoT - Customer Support & ITSM Featured case studies include: - IKEA: https://www.ilert.com/case-studies/ikea - REWE digital: https://www.ilert.com/case-studies/rewe-digital - Adesso: https://www.ilert.com/case-studies/adesso - Sheego: https://www.ilert.com/case-studies/sheego - Bechtle: https://www.ilert.com/case-studies/bechtle - Fulfillmenttools: https://www.ilert.com/case-studies/fulfillmenttools Signup for free: https://app.ilert.com/signup Or request a demo: https://www.ilert.com/get-demo

Average Rating: 4.2/5.0

Total Reviews: 10

How Do G2 Users Rate ilert?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • AI Text Generation: 5.8/10 (Category avg: 7.3/10)

Who Is the Company Behind ilert?

  • Seller: iLert
  • Year Founded: 2011
  • HQ Location: Cologne, North Rhine-Westphalia
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Do G2 Reviewers Say About ilert?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integrations of iLert with tools like Slack and Datadog, enhancing incident management efficiency.
  • Users value the intelligent alerting system of iLert, ensuring no critical alerts are ever missed.
  • Users value the intelligent alerting system of iLert, ensuring critical alerts reach the right team instantly.
  • Users find ilert's ease of use exceptional, allowing quick fixes and seamless shift schedule management.
  • Users value the flexibility of iLert, appreciating its seamless integration with multiple tools and customizable settings.
Cons
  • Users find iLert's setup process to be complex, making initial use challenging despite its powerful capabilities.
  • Users experience notification issues with ilert, including delayed SMS and unclear voice calls that hinder effective communication.
  • Users report call issues with ilert, including hard-to-understand voice and persistent spam after call cancellation.
  • Users find ilert's setup to be difficult, but appreciate its performance once fully operational.
  • Users find iLert's pricing to be steep for smaller teams, potentially limiting accessibility for budget-conscious organizations.

What Are Recent G2 Reviews of ilert?

SAS Visual Investigator

SAS Visual Investigator is a cloud-ready investigation and incident management solution that combines large, disparate, structured and unstructured data sources. Users can define, create, triage and manage alerts; perform detailed investigations; and customize the platform to meet their individual and organizational needs.

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate SAS Visual Investigator?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 5.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind SAS Visual Investigator?

  • Seller: SAS Institute
  • Year Founded: 1976
  • HQ Location: Cary, NC
  • LinkedIn® Page: www.linkedin.com
    15,122 employees on LinkedIn®
  • Phone: 1-800-727-0025

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SAS Visual Investigator?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026