GE

George E.

IT Support Specialist

Mid-Market (51-1000 emp.)

9/10/2025

"Diamond in a rough"

5/5

What do you like best about Xurrent ITSM?

Xurrent stands out for its intuitive interface and seamless integration with our existing IT infrastructure. I especially appreciate how easy it is to manage incidents and service requests, and the automation features save us a lot of time. The real-time dashboards and reporting tools also help us stay on top of performance metrics and SLAs. Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

Some features feel underdeveloped, and the UI can be a bit clunky at times, especially on a mobile device. Review collected by and hosted on G2.com.

What problems is Xurrent ITSM solving and how is that benefiting you?

Xurrent helps streamline our IT support workflows by centralizing ticket management, automating routine tasks, and improving response times. This has boosted our team’s efficiency and reduced downtime for end users. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: OrganicAI Translated

See what 83 reviewers think of Xurrent ITSM

4.6 out of 5 · Verified reviews from real users

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