![Nils L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nils L.")
NL

Nils L.

Incident & Problem manager / ITSM consultant & admin

Enterprise (\> 1000 emp.)

9/10/2025

"Practical intuitive ITSM with continuous improvements"

5/5

What do you like best about Xurrent ITSM?

I’ve really enjoyed working with the Xurrent ITSM tool. What stood out right away was how easy it was to set up and get running. The whole system is very standardized, so there wasn’t much hassle with configuration or ongoing maintenance, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

As an MSP, there are still some features missing for reporting over separate support domains, e.g. it's currently quite cumbersome to make internal dashboards reporting over several customers in 1 dashboard. Review collected by and hosted on G2.com.

What problems is Xurrent ITSM solving and how is that benefiting you?

The biggest plus is how intuitive the tool feels, both the front-end for our userbase, as well as the back office for our specialist. It simplifies ticket handling and logging Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 83 reviewers think of Xurrent ITSM

4.6 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/xurrent-itsm/reviews)