We find PW to be very user friendly and have been able to expand the use of the software to other departments in our organization beyond customer support. The workflow functionality of being able to set up different milestones for new tickets/service orders to be opened has allowed our group to streamline certain client requests and internal processes. Review collected by and hosted on G2.com.

PW has a very basic survey functionality and would like to see something more robust tied to the system specifically instead of having to tie-in an outside survey function. Review collected by and hosted on G2.com.