G2

Madhusri A.

Senior Application Support Engineer

Enterprise (> 1000 emp.)

3/17/2026

"Splunk On call Makes Escalations and Incident Tracking Easy"

4.5/5

What do you like best about Splunk On-Call?

The way we can organize the escalation policy in Splunk On call. It helps to prevent issues when On call Person is not available. The integrations which will be helpful to get notified from many different platforms not just one. Also, the timeline to verify any past incidents occurred. Review collected by and hosted on G2.com.

What do you dislike about Splunk On-Call?

Adding rotations when different persons are being On Call during business hours(manager) and after hours (team member). Need manual intervention to change during weekend as after-hours person does On call in our organization. Review collected by and hosted on G2.com.

What problems is Splunk On-Call solving and how is that benefiting you?

Immediate escalation, we used to use a different platform which doesn't have any escalation policy to be alerted by someone if On call person is not available to respond. This has caused few major incidents resulting in bad customer experience. Splunk On call helped us to resolve that issue. We have levels of escalation policy now. Review collected by and hosted on G2.com.