G2

Faiz A.

Enterprise (> 1000 emp.)

10/22/2026

"Easy HR Self-Service, but Search and Status Updates Need Work"

4.5/5

What do you like best about ServiceNow HR Service Delivery?

I like ServiceNow HR Service Delivery’s user-friendly self-service portal, centralized HR support, and workflow automation. It makes it easy for me to submit and track requests, access relevant HR information, and get issues resolved efficiently. I use it to manage employee requests and HR cases, access policies and documents, and track requests through resolution. Its automation and transparency reduce manual effort, and it was easy to set up. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow HR Service Delivery?

I find that requests can take too long to resolve, and navigating some HR services can be difficult. At times, I struggle to find the right information or understand a request’s status. Better search and clearer navigation, more intuitive workflows, personalized HR information, and real-time status updates and timely notifications would make the experience smoother. Automating repetitive HR tasks could also help reduce follow-ups. Review collected by and hosted on G2.com.

What problems is ServiceNow HR Service Delivery solving and how is that benefiting you?

I use ServiceNow HR Service Delivery to reduce manual work, centralize employee queries and requests, and improve turnaround on HR issues. It gives me one place to access HR information, track requests, automate repetitive tasks, and improve communication, making support more efficient, transparent, and consistent. Review collected by and hosted on G2.com.