Most of our company lives in Teams not Slack and finding a help desk tool that actually treats Teams as a first class citizen was harder than expected. Siit isn’t a Slack tool with a Teams skin. Forms render properly inside the chat and approvals happen right in the thread. Nobody gets kicked out to a portal. We’re 500 people across 3 countries and adoption was almost instant. Review collected by and hosted on G2.com.

The mobile experience in Teams is rough. Forms collapse weirdly on iOS and notifications sometimes show up twice. Most of my agents just wait until they’re at a laptop. Web and desktop are fine. Review collected by and hosted on G2.com.