Best Help Desk Software - Page 4

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 585

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,400+ Authentic Reviews
  • 585+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 GridĀ® for Help Desk Software

G2 GridĀ® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Freshservice.

Underlying data: [GridĀ® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=freshservice)

Richpanel

Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: ā€¢ Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. ā€¢ Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. ā€¢ QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. ā€¢ CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: ā€¢ A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. ā€¢ No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. ā€¢ 50% AI resolution guaranteed in 30 days, or your money back. ā€¢ Live on your store fast, with one-click Gorgias and Zendesk import. ā€¢ HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security

Average Rating: 4.7/5.0

Total Reviews: 92

How Do G2 Users Rate Richpanel?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Richpanel?

  • Seller: Richpanel
  • Year Founded: 2019
  • HQ Location: San Jose, California
  • Twitter: @Richpanel
    363 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    35 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Customer Service Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 82% Small, 17% Medium

What Do G2 Reviewers Say About Richpanel?

AI-generated summary from verified user reviews

Pros
  • Users love the exceptional customer support of Richpanel, highlighting quick responses and a resourceful, attentive team.
  • Users find Richpanel's ease of use beneficial, as it simplifies tasks for customer service teams effectively.
  • Users commend the quick response from Richpanel's support team, enhancing their overall experience and satisfaction.
  • Users value the automation efficiency of Richpanel, enhancing organization and speeding up customer support dramatically.
  • Users find the easy setup of Richpanel makes transitioning to the platform seamless and efficient.
Cons
  • Users report integration issues with Richpanel, expressing a desire for more compatible tools and streamlined processes.
  • Users find Richpanel's chat limitations frustrating, citing organization issues and a lack of essential automation features.
  • Users find Richpanel to be not user-friendly, citing disorganization and complexity in functionality and setup.
  • Users note that communication issues regarding updates can impact productivity and require improvement for Richpanel.
  • Users experience data duplication issues with delayed messages, impacting the effectiveness of Richpanel.

What Are Recent G2 Reviews of Richpanel?

What Are G2 Users Discussing About Richpanel?

Wolken Service Desk

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams. Robust SLA (Service Level Agreement) management ensures that all service requests are handled consistently and on time, creating a reliable experience for both customers and internal teams. What sets Wolken Service Desk apart is its AI-driven capabilities. The AI Co-Pilot feature provides real-time suggestions, automates repetitive tasks, and offers predictive insights, allowing support teams to focus on complex, high-priority issues. Meanwhile, AI Agent Assist enhances agent performance by summarizing tickets, predicting reopens, and analyzing customer sentiment, enabling faster, more efficient ticket resolution and a more personalized customer experience. Founded with a vision to simplify service management, Wolken Software has become a trusted partner for organizations looking to modernize and automate their support processes. With Wolken Service Desk, businesses can expect a seamless, data-driven solution that delivers faster response times, higher customer satisfaction, and a more empowered support team ready to tackle the demands of todayā€™s service environment. Key Features: ā€¢ Self-service Knowledge Base ā€¢ SLA Management for consistent service delivery ā€¢ AI Co-Pilot for workflow optimization and insights ā€¢ AI Agent Assist for improved ticket handling and customer sentiment analysis Discover how Wolken Service Desk can transform your service management processes and support your organizationā€™s growth.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Wolken Service Desk?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Wolken Service Desk?

  • Seller: Wolken Software
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Cupertino, USA
  • Twitter: @wolkensoftware
    213 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    217 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 63% Medium, 25% Small

What Are Recent G2 Reviews of Wolken Service Desk?

What Are G2 Users Discussing About Wolken Service Desk?

Enchant

Enchant is a helpdesk and knowledge base software solution.

Average Rating: 4.8/5.0

Total Reviews: 64

How Do G2 Users Rate Enchant?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 6.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Enchant?

  • Seller: Enchant
  • HQ Location: Arkansas, United States
  • Twitter: @enchant
    110 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    6 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Retail, Computer Software
  • Company Size: 83% Small, 12% Medium

What Are Recent G2 Reviews of Enchant?

What Are G2 Users Discussing About Enchant?

Kapture CX

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

Average Rating: 4.5/5.0

Total Reviews: 334

How Do G2 Users Rate Kapture CX?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Kapture CX?

  • Seller: Kapture CX
  • Year Founded: 2011
  • HQ Location: Bangalore
  • Twitter: @KaptureCX
    142 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    656 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Team Leader, Assistant Manager
  • Top Industries: Consumer Services, Pharmaceuticals
  • Company Size: 59% Medium, 30% Small

What Do G2 Reviewers Say About Kapture CX?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kapture CX, appreciating its user-friendly interface and smooth implementation.
  • Users value the customizable features of Kapture CX, enhancing efficiency and ensuring a seamless transition.
  • Users appreciate the automated report support provided by Kapture CX, enhancing efficiency and issue resolution.
  • Users appreciate the user-friendly interface of Kapture CX, making navigation and ticket creation effortless.
  • Users experience enhanced efficiency with Kapture CX, benefiting from swift ticket resolutions and seamless software integrations.
Cons
  • Users experience slow performance with Kapture CX, noting latency and lagging issues that hinder usability.
  • Users experience slow loading, facing latency issues that disrupt their overall experience with Kapture CX.
  • Users experience slow speed with Kapture CX, facing latency issues that hinder performance and efficiency.
  • Users experience latency issues and occasional lag, which impact the speed and efficiency of Kapture CX.
  • Users find the platform complex for new users, indicating a need for a simplified interface and improved functionality.

What Are Recent G2 Reviews of Kapture CX?

What Are G2 Users Discussing About Kapture CX?

Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work ā€“ investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

Average Rating: 4.7/5.0

Total Reviews: 111

How Do G2 Users Rate Pylon?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Pylon?

  • Seller: Pylon
  • HQ Location: San Francisco, CA
  • LinkedInĀ® Page: www.linkedin.com
    180 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Head of Customer Success, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 20% Medium

What Do G2 Reviewers Say About Pylon?

AI-generated summary from verified user reviews

Pros
  • Users find Pylon's platform to be extremely user-friendly, facilitating seamless team alignment and productivity from the start.
  • Users love the efficient case management of Pylon, enabling quick responses and organized support operations.
  • Users appreciate the efficiency of Pylon, enhancing team alignment and productivity with automated notifications and real-time dashboards.
  • Users find Pylon's intuitive dashboard and Slack integration essential for efficient support and team communication.
  • Users value the responsive customer support of Pylon through seamless Slack integration and diverse capabilities.
Cons
  • Users note the missing features in Pylon, like better email support and improved ticket tagging for AI analytics.
  • Users find the complex setup of Pylon cumbersome initially, but customization enhances usability over time.
  • Users highlight email issues in Pylon, wishing for better support for email threading and inline image resizing.
  • Users find limited customization options hinder their ability to tailor Pylon to specific needs effectively.
  • Users find Pylon's limited features make navigation difficult, lacking essential functionality affecting user location tracking.

What Are Recent G2 Reviews of Pylon?

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

Average Rating: 4.2/5.0

Total Reviews: 245

How Do G2 Users Rate ManageEngine ServiceDesk Plus?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind ManageEngine ServiceDesk Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    30,913 employees on LinkedInĀ®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: System Administrator, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceDesk Plus, highlighting its intuitive interface and efficient features.
  • Users value the robust integration and intuitive interface of ServiceDesk Plus, enhancing efficiency and support capabilities.
  • Users appreciate the user-friendly interface of ServiceDesk Plus, facilitating easy navigation and efficiency for everyone.
  • Users value the comprehensive asset management capabilities of ManageEngine ServiceDesk Plus for efficient inventory handling.
  • Users praise the fantastic customer support of ManageEngine ServiceDesk Plus, enhancing their overall experience and satisfaction.
Cons
  • Users find the implementation and configuration complex, which can lead to a frustrating setup experience.
  • Users find the complex setup of ManageEngine ServiceDesk Plus to be time-consuming and challenging for effective implementation.
  • Users find the learning curve steep for ManageEngine ServiceDesk Plus, with complex setup and customization demands.
  • Users find the steep learning curve of ManageEngine ServiceDesk Plus challenging, requiring extra time and training for effective usage.
  • Users find limited features in ManageEngine ServiceDesk Plus, making ticket management and search functionality challenging.

What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

Pandora FMS

Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations.

Average Rating: 4.6/5.0

Total Reviews: 212

How Do G2 Users Rate Pandora FMS?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Pandora FMS?

  • Seller: Pandora FMS
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Madrid, Spain
  • Twitter: @pandorafms
    5,458 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    56 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Data Analyst
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 37% Small

What Do G2 Reviewers Say About Pandora FMS?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable remote monitoring capabilities of Pandora FMS, ensuring seamless oversight of their systems.
  • Users enjoy the ease of use of Pandora FMS, appreciating its intuitive interface and reliable support.
  • Users value the real-time monitoring capabilities of Pandora FMS, enhancing visibility of all network devices effortlessly.
  • Users value the flexibility and adaptability of Pandora FMS, making it suitable for diverse IT monitoring needs.
  • Users value the versatility of network monitoring in Pandora FMS, effectively managing diverse devices and environments.
Cons
  • Users find the learning curve steep, particularly with initial setup and complex functionalities of Pandora FMS.
  • Users find the complex setup of Pandora FMS challenging, particularly due to compatibility issues and steep learning curves.
  • Users note the learning difficulty with Pandora FMS, especially for those lacking technical expertise for setup and configuration.
  • Users find the complex configuration of Pandora FMS challenging, especially without extensive technical expertise.
  • Users face a difficult learning curve with Pandora FMS, which can hinder effective usage for beginners.

What Are Recent G2 Reviews of Pandora FMS?

What Are G2 Users Discussing About Pandora FMS?

Wavity Help and Service Desk

Wavityā€™s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes ā€“ whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots ā€“ our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.

Average Rating: 4.9/5.0

Total Reviews: 34

How Do G2 Users Rate Wavity Help and Service Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 9.9/10 (Category avg: 8.5/10)
  • Customer Portal: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Wavity Help and Service Desk?

  • Seller: Wavity
  • Year Founded: 2016
  • HQ Location: San Jose, CA
  • Twitter: @WavityInc
    27 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    80 employees on LinkedInĀ®

Who Uses This Product?

  • Top Industries: Mechanical or Industrial Engineering
  • Company Size: 71% Medium, 18% Small

What Do G2 Reviewers Say About Wavity Help and Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the high customizability of Wavity Help and Service Desk, as it meets their specific needs effortlessly.
  • Users value the ease of use of Wavity Help and Service Desk, praising its user-friendly mobile app and dashboard.
  • Users love the automation capabilities of Wavity Help and Service Desk, enhancing efficiency with custom workflows and prompt responses.
  • Users value the customizable features of Wavity Help and Service Desk, enhancing their overall user experience and efficiency.
  • Users appreciate the intuitive design of Wavity Help and Service Desk, allowing for quick adaptation and customization.
Cons
  • Users express concern over the inability to customize color palettes, hoping for this feature in future releases.
  • Users face integration issues with Wavity Help and Service Desk, lacking out-of-box compatibility with financial applications.
  • Users are frustrated by the limited customization options, particularly the inability to change color palettes for branding.
  • Users face poor visibility into errors, lacking clear explanations and understanding of encountered issues.
  • Users find that technical issues come with inadequate error explanations, leading to confusion and frustration during use.

What Are Recent G2 Reviews of Wavity Help and Service Desk?

What Are G2 Users Discussing About Wavity Help and Service Desk?

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotformā€™s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platformā€™s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledgeā€”allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue workingā€”handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistanceā€”no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messagesā€”all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether youā€™re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 687

How Do G2 Users Rate Jotform AI Agents?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • Twitter: @Jotform
    39,289 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    925 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 74% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Jotform AI Agents, enhancing productivity and simplifying onboarding processes.
  • Users find the easy setup of Jotform AI Agents simplifies onboarding and ongoing training for clients.
  • Users highlight the easy setup of Jotform AI Agents, enabling quick onboarding and efficient client interaction.
  • Users find Jotform AI Agents to be extremely helpful in streamlining tasks and enhancing productivity in various settings.
  • Users value the superior setup ease of Jotform AI Agents, facilitating a smooth onboarding process and enhanced efficiency.
Cons
  • Users find the AI limitations frustrating, with issues in flexibility and understanding user specifications effectively.
  • Users find the AI's limited capabilities affect its flexibility and accuracy in executing workflows and understanding requests.
  • Users express frustration with the limited features of Jotform AI Agents, hindering their ability to customize workflows effectively.
  • Users find inadequate AI features in Jotform AI Agents, as it often hallucinates and misunderstands user requests.
  • Users experience poor understanding from Jotform AI Agents, leading to frustration and confusion in interpreting queries and instructions.

What Are Recent G2 Reviews of Jotform AI Agents?

HappyFox Help Desk

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 138

How Do G2 Users Rate HappyFox Help Desk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind HappyFox Help Desk?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedInĀ® Page: www.linkedin.com
    145 employees on LinkedInĀ®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 39% Small

What Do G2 Reviewers Say About HappyFox Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of HappyFox Help Desk, making onboarding and daily tasks straightforward and efficient.
  • Users praise the exceptional customer support provided by HappyFox Help Desk, ensuring seamless experiences even in challenging situations.
  • Users value the automation features of HappyFox Help Desk, enhancing efficiency and simplifying ticket management significantly.
  • Users value the easy setup of HappyFox Help Desk, enhancing user experience and onboarding efficiency.
  • Users appreciate the efficiency of HappyFox Help Desk, which enhances productivity and simplifies issue tracking for teams.
Cons
  • Users experience frequent troubles with CC functionality, which complicates ticket visibility and collaboration efforts.
  • Users find the complex usability of HappyFox Help Desk hampers a smooth transition from GSuite Help Desk.
  • Users find email communication issues in HappyFox Help Desk hinder their workflow and affect overall interaction efficiency.
  • Users struggle with email management issues in HappyFox Help Desk, impacting ticket routing and notifications clarity.
  • Users feel that the product is too expensive and lack flexible features for a broader user base.

What Are Recent G2 Reviews of HappyFox Help Desk?

What Are G2 Users Discussing About HappyFox Help Desk?

N-able MSP Manager

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. N-able MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineersā€™ workloads to prevent over or under-booking.

Average Rating: 3.7/5.0

Total Reviews: 33

How Do G2 Users Rate N-able MSP Manager?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 7.0/10 (Category avg: 8.7/10)
  • Customization : 6.2/10 (Category avg: 8.5/10)
  • Customer Portal: 7.3/10 (Category avg: 8.6/10)

Who Is the Company Behind N-able MSP Manager?

  • Seller: N-able
  • HQ Location: Morrisville, North Carolina
  • Twitter: @Nable
    15,859 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    2,307 employees on LinkedInĀ®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 68% Small, 24% Medium

What Do G2 Reviewers Say About N-able MSP Manager?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of N-able MSP Manager, making it simple to train colleagues and streamline tasks.
  • Users appreciate the easy access of N-able MSP Manager, enabling management from any device for improved efficiency.
  • Users appreciate the setup ease of N-able MSP Manager, finding it simple to learn and teach others.
  • Users value the automated responses in N-able MSP Manager, enhancing organization and improving client service efficiency.
  • Users appreciate the automation features of N-able MSP Manager, enhancing organization and streamlining tasks for better client service.
Cons
  • Users feel the limited customization options in N-able MSP Manager restrict their ability to tailor reports and layouts effectively.
  • Users find the inadequate reporting in N-able MSP Manager limits customization and flexibility for their business needs.
  • Users find the limited functionality of N-able MSP Manager restricts essential features like reporting and customizations.
  • Users feel the limited features in N-able MSP Manager restrict the customization and reporting needed for unique business requirements.
  • Users are frustrated by the frequent update prompts in N-able MSP Manager, disrupting their workflow and productivity.

What Are Recent G2 Reviews of N-able MSP Manager?

Sobot Nexus

Sobot Nexus is an AI-first customer engagement platform that unifies messaging, voice, WhatsApp, and ticketing in one intelligent workspace. It connects 10+ digital and voice channelsā€”including web, app, WhatsApp, Facebook, mini-programs, and inbound and outbound callsā€”while maintaining unified customer context across every interaction. Nexus brings together omnichannel messaging, an AI cloud contact center, WhatsApp Business, and enterprise ticketing. Teams can manage conversations across channels, route customers to the right agents, handle voice interactions with live transcription and Smart IVR, automate ticket assignment and SLA management, and support proactive outreach, broadcasts, and verification through WhatsAppā€”all from one platform. AI is embedded throughout Nexus to automate service and assist human agents. Sobot AI Agents can autonomously handle common requests such as order inquiries, address changes, and refunds, while sentiment-aware routing enables seamless handoffs when human support is needed. For agents, AI Copilot provides reply suggestions, instant knowledge lookup, conversation summaries, and recommended next actions to help resolve issues faster. By connecting channels, customer context, AI, and workflows in one platform, Nexus helps businesses reduce operational complexity, improve agent productivity, and deliver faster, more personalized customer experiences at scale. It also enables teams to turn service interactions into growth opportunities through targeted engagement, product recommendations, and in-chat conversion.

Average Rating: 5.0/5.0

Total Reviews: 56

How Do G2 Users Rate Sobot Nexus?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Customer Portal: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Sobot Nexus?

  • Seller: Sobot
  • HQ Location: Singapore, SG
  • LinkedInĀ® Page: www.linkedin.com
    102 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Financial Services
  • Company Size: 54% Medium, 40% Small

What Do G2 Reviewers Say About Sobot Nexus?

AI-generated summary from verified user reviews

Pros
  • Users find Sobot's helpful organization of client conversations enhances responsiveness and clarity in managing multiple channels.
  • Users love the seamless multi-channel integration of Sobot, allowing efficient management of interactions and team visibility.
  • Users appreciate the ease of use of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
  • Users appreciate the efficiency of Sobot Omnichannel Suite, enhancing responsiveness and productivity by centralizing client communications.
  • Users appreciate the efficient customer support provided by Sobot, enabling seamless management across multiple communication channels.
Cons
  • Users find limited customization challenging as advanced workflows and reports require significant initial setup effort.
  • Users desire more built-in templates for seasonal retail campaigns to reduce manual creation time and improve efficiency.
  • Users experience a challenging learning curve initially, requiring adjustments for optimal performance before the system becomes reliable.
  • Users find the limited features challenging for advanced workflows and custom reports without dedicated support.
  • Users face a steep learning curve with Sobot Omnichannel Suite, requiring extensive time from skilled engineers for setup.

What Are Recent G2 Reviews of Sobot Nexus?

HelpCrunch

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. šŸ§  AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. āµ Save time, reduce workload ā€“ automatically handle up to 80% of customer questions. āµ Scale without hiring ā€“ create multiple agents for different products, workflows, or tasks. āµ Be everywhere your customers are ā€“ live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. āµ Reliable answers only ā€“ near-zero hallucinations; anything missing gets routed to your team. āµ Handle complexity effortlessly ā€“ multi-part questions, follow-ups, topic changes. āµ Automate smarter ā€“ add AI Agents into chatbot flows for flexible, context-aware automation. šŸ¤– No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. šŸ’¬ Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. šŸ“š Knowledge Baseā€Ø Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. šŸ“§ Email & Campaignsā€Ø Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. šŸŽÆ Popups & Auto Messagesā€Ø Trigger personalized chat messages or popups based on visitor behavior ā€“ engage leads instantly, promote offers, and drive conversions. šŸ“Š Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. šŸ˜‰ Why HelpCrunch?ā€Ø āµ Multichannel by design: web, mobile, messengers, email, and social.ā€Ø āµ All-in-one: support, marketing automation, and lightweight CRM in one tool.ā€Ø āµ Scales with your business, from startups to enterprises. āµ No-code setup in minutes.ā€ØFree migration from other tools. Make service your competitive advantage with HelpCrunch ā€“ the secret behind more efficient teams, without extra headcount.

Average Rating: 4.7/5.0

Total Reviews: 233

How Do G2 Users Rate HelpCrunch?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind HelpCrunch?

  • Seller: HelpCrunch
  • Year Founded: 2016
  • HQ Location: Palo Alto, CA
  • Twitter: @HelpCrunchCom
    334 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    19 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 83% Small, 15% Medium

What Do G2 Reviewers Say About HelpCrunch?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of HelpCrunch, finding it intuitive and seamless to transition from other platforms.
  • Users value the multifunctional service of HelpCrunch, benefiting from its comprehensive features for customer communication.
  • Users appreciate the helpful and easy-to-use features of HelpCrunch, enabling smooth communication and efficient lead engagement.
  • Users love the reliable live chat features of HelpCrunch, enabling instant support and effective client engagement.
  • Users commend HelpCrunch for its excellent customer support, noting quick responses and effective onboarding assistance.
Cons
  • Users feel that HelpCrunch could benefit from more flexible customization options for widgets and automation rules.
  • Users experience slow loading times for the chat functionality, affecting performance and overall satisfaction.
  • Users face chat issues with slow loading times and hope for improvements in performance and AI integration.
  • Users find the pricing to be high for small businesses, especially with additional costs for features like AI editing.
  • Users experience slow loading times with HelpCrunch's live chat, causing occasional delays and frustration.

What Are Recent G2 Reviews of HelpCrunch?

Helpdesk 365

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoftā€™s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience.

Average Rating: 4.7/5.0

Total Reviews: 252

How Do G2 Users Rate Helpdesk 365?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Helpdesk 365?

  • Seller: CubicLogics
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Wilmington, US
  • Twitter: @cubiclogics
    17 Twitter followers
  • LinkedInĀ® Page: www.linkedin.com
    137 employees on LinkedInĀ®

Who Uses This Product?

  • Who Uses This: IT Manager
  • Top Industries: Insurance, Computer & Network Security
  • Company Size: 48% Medium, 9% Small

What Do G2 Reviewers Say About Helpdesk 365?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.
  • Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.
  • Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.
  • Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.
  • Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.
Cons
  • Users experience slow performance with Helpdesk 365, often requiring support for setup and workflow improvements.
  • Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.
  • Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.
  • Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.
  • Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.

What Are Recent G2 Reviews of Helpdesk 365?

What Are G2 Users Discussing About Helpdesk 365?

Crisp

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

Average Rating: 4.5/5.0

Total Reviews: 201

How Do G2 Users Rate Crisp?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Crisp?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 86% Small, 11% Medium

What Do G2 Reviewers Say About Crisp?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer support of Crisp, praising its responsiveness and efficiency in resolving issues.
  • Users highlight Crisp's outstanding features, noting its seamless integration, reliability, and exceptional customer support.
  • Users commend Crisp for its exceptional customer support, emphasizing responsiveness and efficiency as standout qualities.
  • Users find Crisp to be extremely easy to use, facilitating quick training and efficient conversation management for teams.
  • Users highlight the intuitive interface of Crisp, making it easy to use and integrate into their operations.
Cons
  • Users find the missing features in Crisp's mobile app limit its functionality compared to the desktop version.
  • Users find the limited features of the Crisp mobile app compared to the web platform frustrating for functionality.
  • Users express frustration with the lack of features in the Crisp mobile app compared to the desktop experience.
  • Users find Crisp to be expensive due to increased pricing and limited agent capacity, straining small businesses.
  • Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment.

What Are Recent G2 Reviews of Crisp?

What Are G2 Users Discussing About Crisp?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026