LiveChat
LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.
Average Rating: 4.5/5.0
Total Reviews: 791
G2 Deal: 10% off your first payment
Get 10% off your first payment for LiveChat! It doesn’t matter whether it’s a one-month payment or a full year upfront - the discount applies with no exceptions!
How Do G2 Users Rate LiveChat?
- Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
- Workflow: 9.0/10 (Category avg: 8.7/10)
- Customization : 8.4/10 (Category avg: 8.5/10)
- Customer Portal: 9.2/10 (Category avg: 8.6/10)
Who Is the Company Behind LiveChat?
- Seller: Text
- Company Website:
- Year Founded: 2002
- HQ Location: Boston, MA, USA
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Twitter: @text_hq
150 Twitter followers -
LinkedIn® Page: www.linkedin.com
384 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Customer Service Representative, CEO
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 44% Small, 36% Medium
What Do G2 Reviewers Say About LiveChat?
AI-generated summary from verified user reviews
Pros
- Users love the ease of use of LiveChat, facilitating quick and effective communication with customers.
- Users appreciate the intuitive analytics and user monitoring features of LiveChat, enhancing their ability to track leads.
- Users value the real-time customer interaction of LiveChat, enhancing communication efficiency and support personalization.
- Users value the helpful features of LiveChat, which enhance support speed and effectiveness while improving user engagement.
- Users highlight the easy setup of LiveChat, facilitating effective communication and seamless integration for customer service.
Cons
- Users find the interface not intuitive, struggling with product selection and navigating notifications during busy periods.
- Users experience notification issues and insufficient support from LiveChat, making chat management frustrating and challenging.
- Users face issues with notification sounds and visibility, making it easy to miss important chats and complicate access.
- Users note that the pricing is expensive, which poses challenges for affordability, particularly for nonprofits.
- Users note that improvements are needed for AI integration and outdated information in LiveChat's responses.
What Are Recent G2 Reviews of LiveChat?
"User-Friendly Live Chat That Speeds Up Customer Support"
Rating: 4.5/5.0 stars
— Akash R.
"I never thought reading customer conversations would be this useful"
Rating: 4.5/5.0 stars
— Yauhen D.
