G2

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

10/1/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Simple, Flexible ITSM Service Desk Backed by Excellent Support"

5/5

What do you like best about Wavity Help and Service Desk?

Wavity provides a simple, flexible, and user-friendly experience. It is easy to use, offers good ITSM features, and can be adapted to different business needs. Overall, it is a solid and practical service desk solution. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

- Some advanced features may require additional configuration.

- Integrations may require technical effort.

Please take in account that the support team from Wavity is excellent and they were able to help us with these points during the full setup of the system, also after go-live. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We switched from BMC Helix to Wavity because BMC Helix was too complex, difficult to configure, and required significant effort for basic changes and administration. It also involved a higher level of technical dependency, making the platform harder to adapt to our business needs.

Wavity provides a simpler, more user-friendly, flexible, and cost-effective solution, allowing us to manage and customize our service desk more efficiently. Review collected by and hosted on G2.com.