Wolken Software
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Wolken Service Desk is based on a SaaS model and designed to resolve any service desk problems.
Wolken AI CMDB is an AI-powered configuration management database that gives IT teams a live, end-to-end map of every asset and dependency across their technology landscape. It replaces static spreadsheets with a dynamic system of record that auto-discovers assets, reconciles data from multiple sources, flags anomalies, and keeps configuration items continuously up to date. With built-in change impact analysis, proactive anomaly detection, and deep integrations with ITSM, ITOM, security, and monitoring tools, it helps operations, security, and service desk teams troubleshoot faster, reduce downtime, maintain compliance, and scale change without chaos.
Wolken's Migrator Suite is an automated migration toolkit that helps enterprises move off legacy service management platforms in weeks, not months. It migrates configurations, historical data, custom JavaScript/business logic, and complex workflow “flows” with automated validation for zero data loss and one-click rollback for safer cutovers. Wolken's Migrator Suite supports migrations from major platforms like ServiceNow, Freshworks, Jira Service Management, Zendesk, Salesforce Service Cloud, and BMC Remedy.
Wolken AI HR Service Delivery (HRSD) is a connected HR case management solution that helps HR teams support employees across the full lifecycle, from onboarding and benefits to transitions and everyday queries, using guided workflows, smart ticket routing, and 24/7 self-service. It centralizes HR support with AI-driven employee assistance, automated case handling, anytime/anywhere access (web, mobile, collaboration tools), real-time insights, and built-in compliance and data security, so HR can resolve requests faster and deliver consistent, scalable employee support.
Wolken AI IT Service Management (ITSM) is built to help IT teams move from reactive firefighting to seamless, proactive support, accelerating incident resolution, meeting SLAs with real-time tracking, and automating repetitive work through AI-driven workflows. It provides a unified workspace for service desk teams, self-service for employees across devices, predictive analytics and dashboards for visibility, and capabilities across incident/problem management, change & release, proactive monitoring, and security/compliance, while integrating IT operations across systems for end-to-end service delivery.
Wolken Software Reviews
Anne V.
Witnessing a great product, service and team at work!
Dayakar G.
It is very user friendly and very relevant to the Bussiness
Prasanna G.
SaaS based product and available on Opex model.
About
What is Wolken Software?
Wolken was established to address the challenges and gaps in the service delivery market with the passion to bring excellent service support within the reach of every company. Our founders recognized the need for a comprehensive platform seamlessly integrating various applications, providing businesses with a unified and efficient customer service solution. We offer a simple, scalable, and secure cloud-based ServiceDesk solution for businesses to handle their internal and external customer service with ease. Our unique customer-centric business model and cutting-edge technology position us for success in the global SAAS market. Wolken is set to eliminate complexities and streamline operations for our customers with the extensive use of AI & ML, out-of-the-box set-up, and low to no code platform that can be implemented in enterprises in a matter of weeks. Wolken's top-notch solutions like our Customer ServiceDesk, IT Service Management, HR Case Management & Quality ServiceDesk help businesses streamline their operations, enhance collaboration, and optimize productivity by leveraging the power of the cloud.
