G2

Pradeep S.

Mid-Market (51-1000 emp.)

8/9/2023

"Highly recommended for any business"

5/5

What do you like best about Wolken Service Desk?

Wolken service desk ticks all the boxes for a service desk tool. Easy to use, has all the features that required for operations and the ease of integrations with third party platforms is a great plus point. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.