Best Help Desk Software - Page 24

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

S-easy

Very simple ticketing tool for customer support for companies. It can also use for project management for small projects. S-easy helps you to manage all ticketing processes between your customer and agents. As a manager, you can have a good overview of the current status of the tickets and the teams. S-easy has Cloud and On-Premise versions. Both versions have the same features, but the On-Premise version also has Active Directory integration. Collecting customer requests are very simple and there are different ways in S-easy. - Share your own ticket creation page with your customers which provides by S-easy. - Integrate your e-mail address to generate the tickets automatically from the incoming emails. - Use web API to create and read emails from your existing software. - Create a ticket manually for your customer. - Schedule a job to create a ticket for a specific time or periodically. S-easy has a strong report tool which also sends out reports periodically.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind S-easy?

  • Seller: S-easy
  • Year Founded: 2015
  • HQ Location: Istanbul, TR
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of S-easy?

Servicetonic Helpdesk Tool

ServiceTonic is a help desk and ITSM solution for companies of all sizes in industries including IT services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and others.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Servicetonic Helpdesk Tool?

  • Seller: ServiceTonic
  • HQ Location: Barcelona, ES
  • Twitter: @ServiceTonic
    103 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Servicetonic Helpdesk Tool?

What Are G2 Users Discussing About Servicetonic Helpdesk Tool?

Simplify Reality

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Simplify Reality applies practical applications of machine learning and artificial intelligence to enhance customer experience, brand engagement and operational analytics.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Simplify Reality?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Simplify Reality?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Simplify Reality?

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Sitehelpdesk HelpDesk

Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sitehelpdesk HelpDesk?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Sitehelpdesk HelpDesk?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Sitehelpdesk HelpDesk?

What Are G2 Users Discussing About Sitehelpdesk HelpDesk?

Spiraldesk

Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Spiraldesk?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Spiraldesk?

  • Seller: Spiraldesk
  • Year Founded: 2018
  • HQ Location: N/A
  • Twitter: @spiraldesk
    569 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Spiraldesk?

What Are G2 Users Discussing About Spiraldesk?

SPoTS

Service and problem tracking system

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate SPoTS?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SPoTS?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SPoTS?

What Are G2 Users Discussing About SPoTS?

Startly

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing.

Average Rating: 3.9/5.0

Total Reviews: 6

How Do G2 Users Rate Startly?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Startly?

  • Seller: Startly Labs
  • Year Founded: 2020
  • HQ Location: Blue Bell, US
  • Twitter: @startlysoftware
    7 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Medium, 17% Small

What Do G2 Reviewers Say About Startly?

AI-generated summary from verified user reviews

Pros
  • Users find Startly’s platform incredibly easy to use, streamlining project management and enhancing overall efficiency.
  • Users praise the AI integration in Smartly for efficiently filtering resumes and enhancing the hiring process.
  • Users appreciate the automation features of Startly, simplifying candidate selection and enhancing the hiring process.
  • Users value the real-time budget management of Startly, enhancing their ability to handle projects effectively.
  • Users commend the excellent customer support provided by Smartly, enhancing their hiring process efficiently.
Cons
  • Users experience inefficient UI and slow performance in the Startly app, indicating a need for improvement.
  • Users note that Startly is more expensive compared to other tools, making it a less attractive option.
  • Users note that pricing is high compared to other tools, making it a significant drawback for Startly.
  • Users notice the slow performance of Startly, impacting usability despite its decent value for money.

What Are Recent G2 Reviews of Startly?

What Are G2 Users Discussing About Startly?

Supportify GPT

SupportifyGPT is an AI-first help desk for small and growing teams that automatically answers customer questions from your own knowledge base, set up in minutes, priced per flexible seat, at a fraction of the cost of Zendesk, Freshdesk, or Intercom.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Supportify GPT?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Supportify GPT?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Supportify GPT?

SutiDesk

SutiDesk is an online helpdesk software solution for customer support in organizations of any size. helps companies to manage and track support tickets and all related activities from a single unified platform.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate SutiDesk?

  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind SutiDesk?

  • Seller: SutiSoft
  • Year Founded: 2009
  • HQ Location: Sunnyvale, CA
  • Twitter: @sutisoft
    3,031 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    274 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SutiDesk?

SymVolli

SymVolli: the simple, low-cost organisational management system that will radically improve your business efficiency and profitability.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate SymVolli?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind SymVolli?

  • Seller: SymVolli
  • Year Founded: 2010
  • HQ Location: Camberley, GB
  • Twitter: @symvolli
    298 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SymVolli?

What Are G2 Users Discussing About SymVolli?

TeamsWork

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Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate TeamsWork?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind TeamsWork?

  • Seller: TeamsWork
  • Year Founded: 2021
  • HQ Location: Yogyakarta, ID
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of TeamsWork?

Teamwox

TeamWox is a groupware system, designed to optimize the production processes within a company.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Teamwox?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Teamwox?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Teamwox?

What Are G2 Users Discussing About Teamwox?

Tender Support

Tender Support is an online customer support solution.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Tender Support?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customer Portal: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Tender Support?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Tender Support?

Ticksy

Ticksy is a customer service software with intuitive user interface that supports customized company branding.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Ticksy?

  • Seller: Ticksy
  • Year Founded: 2014
  • HQ Location: Utrecht, NL
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Ticksy?

What Are G2 Users Discussing About Ticksy?

Tiflux

Tiflux is a comprehensive service desk software designed to streamline and enhance customer support and IT management processes for businesses of all sizes. Founded in 2017 and headquartered in Joinville, Brazil, Tiflux offers a versatile platform that centralizes ticket management, remote access, contract control, and workflow automation. By integrating multiple communication channels and providing real-time monitoring, Tiflux empowers organizations to improve operational efficiency, reduce costs, and deliver exceptional service experiences. Key Features and Functionality: - Omnichannel Support: Centralizes customer interactions across various channels, including WhatsApp, chat, email, and web forms, ensuring seamless communication. - Ticket Management: Organizes and tracks service requests efficiently, allowing teams to prioritize and resolve issues promptly. - Remote Access: Enables technicians to remotely control client devices directly from the Tiflux platform, facilitating effective troubleshooting and maintenance. - Workflow Automation: Automates service processes to enhance productivity and ensure consistent service delivery. - Customizable Dashboards and Reporting: Provides personalized dashboards and detailed reports to monitor team performance, customer satisfaction, and operational metrics. - White-Label Branding: Allows businesses to customize the platform's branding, colors, and URLs, fostering a professional image and building customer trust. Primary Value and Solutions Provided: Tiflux addresses the challenges of fragmented customer service and IT management by offering an integrated platform that consolidates various service channels and automates workflows. This centralization leads to improved response times, enhanced team collaboration, and increased customer satisfaction. By providing tools for real-time monitoring and remote access, Tiflux helps organizations proactively manage IT assets, reduce downtime, and optimize resource allocation. The platform's customizable features and white-label options enable businesses to tailor the solution to their specific needs, ensuring a seamless and branded service experience for their clients.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Tiflux?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Tiflux?

  • Seller: Tiflux
  • Year Founded: 2017
  • HQ Location: Joinville, BR
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Tiflux?

What Are G2 Users Discussing About Tiflux?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026