Best Help Desk Software - Page 24

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

Supportify GPT

SupportifyGPT is an AI-first help desk for small and growing teams that automatically answers customer questions from your own knowledge base, set up in minutes, priced per flexible seat, at a fraction of the cost of Zendesk, Freshdesk, or Intercom.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Supportify GPT?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Supportify GPT?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Supportify GPT?

SutiDesk

SutiDesk is an online helpdesk software solution for customer support in organizations of any size. helps companies to manage and track support tickets and all related activities from a single unified platform.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate SutiDesk?

  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind SutiDesk?

  • Seller: SutiSoft
  • Year Founded: 2009
  • HQ Location: Sunnyvale, CA
  • Twitter: @sutisoft
    3,031 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SutiDesk?

SymVolli

SymVolli: the simple, low-cost organisational management system that will radically improve your business efficiency and profitability.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate SymVolli?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind SymVolli?

  • Seller: SymVolli
  • Year Founded: 2010
  • HQ Location: Camberley, GB
  • Twitter: @symvolli
    298 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SymVolli?

What Are G2 Users Discussing About SymVolli?

TeamsWork

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Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate TeamsWork?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind TeamsWork?

  • Seller: TeamsWork
  • Year Founded: 2021
  • HQ Location: Yogyakarta, ID
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of TeamsWork?

Teamwox

TeamWox is a groupware system, designed to optimize the production processes within a company.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Teamwox?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 5.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Teamwox?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Teamwox?

What Are G2 Users Discussing About Teamwox?

Tender Support

Tender Support is an online customer support solution.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Tender Support?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Tender Support?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Tender Support?

Thread

The way most professionals get IT help today hasn’t meaningfully changed since the 1980’s: They email or call their IT managed Service Provider (MSP) to enter a support ticket 🎟️ and... wait. Tickets are high-friction, multi-touch and expensive transactions - both for the company and for the MSP supporting them. No one is happy with the ticket experience 👎 The good news? Now there is a different way: Thread Thread is the world's first Service Experience Platform. Thread seamlessly connects MSPs and their clients in the apps they use every day. This shared digital context enables service magic: 1. Meticulously-crafted experiences; 2. That meet people where they work; 3. with AI-powered automation. And it feels like magic ✨ Learn more at https://getthread.com

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Thread?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Thread?

  • Seller: Thread
  • Year Founded: 2019
  • HQ Location: New York, New York, United States
  • Twitter: @thread_magic_
    240 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Thread?

Ticksy

Ticksy is a customer service software with intuitive user interface that supports customized company branding.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Ticksy?

  • Seller: Ticksy
  • Year Founded: 2014
  • HQ Location: Utrecht, NL
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Ticksy?

What Are G2 Users Discussing About Ticksy?

Tiflux

Tiflux is a comprehensive service desk software designed to streamline and enhance customer support and IT management processes for businesses of all sizes. Founded in 2017 and headquartered in Joinville, Brazil, Tiflux offers a versatile platform that centralizes ticket management, remote access, contract control, and workflow automation. By integrating multiple communication channels and providing real-time monitoring, Tiflux empowers organizations to improve operational efficiency, reduce costs, and deliver exceptional service experiences. Key Features and Functionality: - Omnichannel Support: Centralizes customer interactions across various channels, including WhatsApp, chat, email, and web forms, ensuring seamless communication. - Ticket Management: Organizes and tracks service requests efficiently, allowing teams to prioritize and resolve issues promptly. - Remote Access: Enables technicians to remotely control client devices directly from the Tiflux platform, facilitating effective troubleshooting and maintenance. - Workflow Automation: Automates service processes to enhance productivity and ensure consistent service delivery. - Customizable Dashboards and Reporting: Provides personalized dashboards and detailed reports to monitor team performance, customer satisfaction, and operational metrics. - White-Label Branding: Allows businesses to customize the platform's branding, colors, and URLs, fostering a professional image and building customer trust. Primary Value and Solutions Provided: Tiflux addresses the challenges of fragmented customer service and IT management by offering an integrated platform that consolidates various service channels and automates workflows. This centralization leads to improved response times, enhanced team collaboration, and increased customer satisfaction. By providing tools for real-time monitoring and remote access, Tiflux helps organizations proactively manage IT assets, reduce downtime, and optimize resource allocation. The platform's customizable features and white-label options enable businesses to tailor the solution to their specific needs, ensuring a seamless and branded service experience for their clients.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Tiflux?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Tiflux?

  • Seller: Tiflux
  • Year Founded: 2017
  • HQ Location: Joinville, BR
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Tiflux?

What Are G2 Users Discussing About Tiflux?

Tisym

Helpdesk system, issue tracking system, trouble tickets and customers requirements management system

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Tisym?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Workflow: 0.0/10 (Category avg: 8.7/10)
  • Customization : 3.3/10 (Category avg: 8.5/10)
  • Customer Portal: 3.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Tisym?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Tisym?

What Are G2 Users Discussing About Tisym?

Trakdesk

Customer support, made easy. Redefine the way you provide support to your customers

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Trakdesk?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Trakdesk?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Trakdesk?

What Are G2 Users Discussing About Trakdesk?

Trouble Ticket Express

Open source trouble ticket system

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Trouble Ticket Express?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Trouble Ticket Express?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Trouble Ticket Express?

Verint Case Management Professional [Citizen Engagement]

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Verint Case Management Professional [Citizen Engagement]?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Verint Case Management Professional [Citizen Engagement]?

Verint Channel Automation

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

Average Rating: 4.4/5.0

Total Reviews: 65

How Do G2 Users Rate Verint Channel Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Verint Channel Automation?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 48% Large, 45% Medium

What Do G2 Reviewers Say About Verint Channel Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the AI technology of Verint Channel Automation for enhancing productivity and time management capabilities.
  • Users value the artificial intelligence capabilities of Verint Channel Automation for efficient scheduling and monitoring tasks.
  • Users value the effective case management features of Verint Channel Automation for enhanced productivity and monitoring.
  • Users value the effective communication capabilities of Verint Channel Automation for managing conversations and scheduling tasks.
  • Users appreciate the conversation management capabilities of Verint Channel Automation for effective scheduling and monitoring.
Cons
  • Users report that support response times are often lengthy, particularly affecting clients in Latin America.
  • Users often face organizational issues with Verint Channel Automation, hindering progress due to request logging glitches.
  • Users experience poor customer support with delays in responses for Latin American clients, affecting satisfaction.
  • Users frequently experience response issues, particularly with slow support for Latin America clients affecting their experience.
  • Users face software bugs that disrupt request logging, often requiring them to redo the entire process.

What Are Recent G2 Reviews of Verint Channel Automation?

What Are G2 Users Discussing About Verint Channel Automation?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 38% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
  • Users value the customizability of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.
Cons
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026