# Zervicio Reviews
**Vendor:** Zervicio.com  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About Zervicio
Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from any where.




## Zervicio Reviews
  ### 1. decent but helpful

**Rating:** 3.5/5.0 stars

**Reviewed by:** Bhanu Pratap S. | Sr.computer vision expert, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 23, 2022

**What do you like best about Zervicio?**

saving time, when time is money, most helpful for multiple customers asking for a solution to the same problem, this could be one of the best SAAS software after updating its working.

**What do you dislike about Zervicio?**

this software has launched long ago but still needed some improvements, overall does its job done but can be better

**What problems is Zervicio solving and how is that benefiting you?**

I have to manage 2 to 3 resources for customer support, with Zervicio it limited to 1 person for a single shift



- [View Zervicio pricing details and edition comparison](https://www.g2.com/products/zervicio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+22%3A24%3A38+-0500&secure%5Bsession_id%5D=adad27ef-8a22-4356-a277-e80d70abd2bd&secure%5Btoken%5D=003b6ce1fb5a596f35620b93af2845286d5d040f3e861e78416ae9189b0fc512&format=llm_user)

## Zervicio Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Generative AI**
- AI Text Summarization

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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