---
title: answering service Reviews
meta_title: 'answering service Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how answering service works for a business like yours.
date_modified: '2025-04-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# answering service Reviews
**Vendor:** sales desk solutions  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About answering service
Sales Desk Solutions is a total inbound lead answering service and sales assistant as a service provider.






- [View answering service pricing details and edition comparison](https://www.g2.com/products/answering-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+12%3A38%3A49+-0500&secure%5Bsession_id%5D=2ef85331-cce7-4887-9faf-9ac1f2144ad4&secure%5Btoken%5D=f0a5f5db90a60484a5f19b0c53f5fbcf40bd7a37c60305c63492822de3df67bf&format=llm_user)

## answering service Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top answering service Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,483 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews)