# answering service Reviews
**Vendor:** sales desk solutions  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About answering service
Sales Desk Solutions is a total inbound lead answering service and sales assistant as a service provider.






- [View answering service pricing details and edition comparison](https://www.g2.com/products/answering-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+02%3A46%3A23+-0500&secure%5Bsession_id%5D=b5d2af42-cd72-4956-8faa-27cd255d1e00&secure%5Btoken%5D=c8ae50415615247a85bc4c3a63618b1dcd51a5def26806e1122c91c34db2b2a2&format=llm_user)

## answering service Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top answering service Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,368 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,941 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,589 reviews)