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Best Help Desk Software - Page 19

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

What is Help Desk Software?

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service

Common Use Cases for Help Desk Software

Help desk software is commonly used to:

  • Manage incoming customer inquiries across email, phone, social media, and portals
  • Track ticket status and prioritize issues for support teams
  • Provide customers with self-service options through knowledge bases or portals
  • Monitor agent performance and customer service metrics
  • Centralize multi-channel communication for faster resolution

How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

Insights from G2 Reviews on Help Desk Software

According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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Best Help Desk Software At A Glance

Highest Performer:
Easiest to Use:
Best Free Software:
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Easiest to Use:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
478 Listings in Help Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adereso Helpdesk is a powerful platform that helps you to centralize your customer support in one place and improve first response time over Whatsapp, social media, email and many others.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Adereso Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Adereso Helpdesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Santiago, CL
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Adereso Helpdesk is a powerful platform that helps you to centralize your customer support in one place and improve first response time over Whatsapp, social media, email and many others.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Adereso Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Limited Features
1
Adereso Helpdesk features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
2014
HQ Location
Santiago, CL
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simpl

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Akio.Cx features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Akio
    Year Founded
    1998
    HQ Location
    PARIS, FR
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simpl

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Akio.Cx features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Akio
Year Founded
1998
HQ Location
PARIS, FR
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®

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  • Own your own software buying journey
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ASISTA empowers your business with an AI-driven unified workflow automation platform for enhanced Customer Service, Field Service, Employee Service & IT Service. ASISTA also helps to automate othe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Asista Software Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integration
    1
    Integrations
    1
    Cons
    Improvement Needed
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Asista Software features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Asista
    Year Founded
    2020
    HQ Location
    Bangalore, IN
    Twitter
    @asista_software
    9 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ASISTA empowers your business with an AI-driven unified workflow automation platform for enhanced Customer Service, Field Service, Employee Service & IT Service. ASISTA also helps to automate othe

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Asista Software Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integration
1
Integrations
1
Cons
Improvement Needed
1
Asista Software features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Asista
Year Founded
2020
HQ Location
Bangalore, IN
Twitter
@asista_software
9 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is BizMagnets – ChatOps For WhatsApp? BizMagnets is the ChatOps platform built on top of WhatsApp, purpose-built for enterprises to automate support, service, and workflow operations — all witho

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BizMagnets - ChatOps For WhatsApp features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    Chennai, IN
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is BizMagnets – ChatOps For WhatsApp? BizMagnets is the ChatOps platform built on top of WhatsApp, purpose-built for enterprises to automate support, service, and workflow operations — all witho

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
BizMagnets - ChatOps For WhatsApp features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2023
HQ Location
Chennai, IN
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Entry Level Price:$5.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BlueCamroo is a SaaS Business Management Platform that combines many essential services for companies in a single, easily adoptable, and affordable solution. Designed specifically for SMBs, it offers

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BlueCamroo features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Concord, CA
    Twitter
    @bluecamroo
    5,420 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BlueCamroo is a SaaS Business Management Platform that combines many essential services for companies in a single, easily adoptable, and affordable solution. Designed specifically for SMBs, it offers

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
BlueCamroo features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2009
HQ Location
Concord, CA
Twitter
@bluecamroo
5,420 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BlueTickets is a support ticketing system designed for small businesses and startups. It helps organize support requests from various sources like emails, web forms, mobile apps, or notes from agents

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BlueTickets features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

BlueTickets is a support ticketing system designed for small businesses and startups. It helps organize support requests from various sources like emails, web forms, mobile apps, or notes from agents

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
BlueTickets features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded by former Managing Principal of the NW Region of salesforce.com, Cadalys is a System Implementation partner that helps Fortune 500 and Global 2000 clients succeed. As successful businesses b

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cadalys Concierge™ features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    0.0
    No information available
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cadalys
    Year Founded
    2008
    HQ Location
    San Francisco, California, United States
    Twitter
    @Cadalys
    227 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded by former Managing Principal of the NW Region of salesforce.com, Cadalys is a System Implementation partner that helps Fortune 500 and Global 2000 clients succeed. As successful businesses b

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Cadalys Concierge™ features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
0.0
No information available
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Cadalys
Year Founded
2008
HQ Location
San Francisco, California, United States
Twitter
@Cadalys
227 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Certainly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    3
    Automation
    3
    Easy Integrations
    3
    Integrations
    3
    AI Integration
    2
    Cons
    AI Limitations
    2
    Chatbot Limitations
    1
    Data Analytics Issues
    1
    Data Management
    1
    Developer Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Certainly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Certainly
    Year Founded
    2017
    HQ Location
    Copenhagen , Capital Region
    Twitter
    @Certainly_io
    163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 36% Small-Business
Certainly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
3
Automation
3
Easy Integrations
3
Integrations
3
AI Integration
2
Cons
AI Limitations
2
Chatbot Limitations
1
Data Analytics Issues
1
Data Management
1
Developer Dependency
1
Certainly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Certainly
Year Founded
2017
HQ Location
Copenhagen , Capital Region
Twitter
@Certainly_io
163 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chime for Lync allows you to connect your employees where and how they want to communicate with single-click chat access to help desk support

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Chime for Lync Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Simple Use
    1
    Cons
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chime for Lync features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Workflow
    Average: 8.7
    0.0
    No information available
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Portsmouth, US
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chime for Lync allows you to connect your employees where and how they want to communicate with single-click chat access to help desk support

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Chime for Lync Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Simple Use
1
Cons
Limited Features
1
Chime for Lync features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Workflow
Average: 8.7
0.0
No information available
10.0
Customer Portal
Average: 8.6
Seller Details
Year Founded
2002
HQ Location
Portsmouth, US
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Claritick is a ticketing system that enables you to capture and manage request from your customers. By using this platform, you will detect and handle problems faster and more efficiently.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Claritick features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    5502 Monterey Dr, Frisco, Texas 75034, US
    Twitter
    @korecompany
    339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Claritick is a ticketing system that enables you to capture and manage request from your customers. By using this platform, you will detect and handle problems faster and more efficiently.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Claritick features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Year Founded
2023
HQ Location
5502 Monterey Dr, Frisco, Texas 75034, US
Twitter
@korecompany
339 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CliPlace is a Customer Self-Service Portal that is integrated with the HubSpot Service Hub. Individual branded portal for the Customer with the possibility of ticket creation, adding replies and attac

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CliPlace features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.7
    0.0
    No information available
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CliPlace
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CliPlace is a Customer Self-Service Portal that is integrated with the HubSpot Service Hub. Individual branded portal for the Customer with the possibility of ticket creation, adding replies and attac

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
CliPlace features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.7
0.0
No information available
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
CliPlace
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:$5.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and indu

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudCC features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Workflow
    Average: 8.7
    0.0
    No information available
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CloudCC
    HQ Location
    Pleasanton, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and indu

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
CloudCC features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Workflow
Average: 8.7
0.0
No information available
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
CloudCC
HQ Location
Pleasanton, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Complete Inbox is a software solution which provides easier communication between a company and its customers using all-inclusive inbox for agents and automated ChatBot for consumers. 24/7 Custome

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Complete Inbox features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    6.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Complete Inbox is a software solution which provides easier communication between a company and its customers using all-inclusive inbox for agents and automated ChatBot for consumers. 24/7 Custome

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Complete Inbox features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
6.7
Customer Portal
Average: 8.6
Seller Details
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effective

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Conclude features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Conclude
    Year Founded
    2019
    HQ Location
    Oslo, NO
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effective

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
Conclude features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Conclude
Year Founded
2019
HQ Location
Oslo, NO
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Customer Interaction Platform features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IrisCX
    Year Founded
    2018
    HQ Location
    Calgary, CA
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Customer Interaction Platform features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
IrisCX
Year Founded
2018
HQ Location
Calgary, CA
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®