Best Help Desk Software - Page 19

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Liberum Help Desk

Liberum Help Desk is a help desk solution for small to medium IT departments and service providers.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Liberum Help Desk?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Liberum Help Desk?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Liberum Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Liberum Help Desk invaluable for managing internal service requests effortlessly.
  • Users find the tracking ease of Liberum Help Desk invaluable for managing and monitoring support tickets effortlessly.
  • Users appreciate the user-friendly interface of Liberum Help Desk, making ticket management easy and efficient.
Cons
  • Users find poor reporting limits their ability to analyze ticket data and evaluate support trends effectively.
  • Users find ticketing issues inconvenient, hindering report creation and analysis of support problem trends.

What Are Recent G2 Reviews of Liberum Help Desk?

Milldesk

Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction. A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others. Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices. Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches. Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Milldesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Milldesk?

  • Seller: Milldesk
  • HQ Location: N/A
  • Twitter: @milldesk
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Milldesk?

What Are G2 Users Discussing About Milldesk?

Outseta

Outseta is an all-in-one platform that brings together the core tools needed to run many types of small businesses—including payments, authentication, CRM, email, and help desk tools. Most of our customers are building online businesses and charge their customers using a subscription or membership model—although we support one-time payments, too. Outseta is commonly used to build membership websites, SaaS products, online courses, online communities, and sell productized services.

Average Rating: 4.7/5.0

Total Reviews: 10

How Do G2 Users Rate Outseta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Outseta?

  • Seller: Outseta
  • Year Founded: 2016
  • HQ Location: San Diego, US
  • Twitter: @outseta
    6,499 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 9% Medium

What Do G2 Reviewers Say About Outseta?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of Outseta, appreciating their help during onboarding and integration challenges.
  • Users appreciate the ease of use of Outseta, highlighting its simple UI and intuitive layout for quick onboarding.
  • Users praise Outseta for its easy implementation, thanks to a simple UI and outstanding support during setup.
  • Users appreciate the easy integrations with Outseta, benefiting from straightforward implementation and excellent support during setup.
  • Users highlight the easy setup of Outseta, appreciating the intuitive layout and responsive support during onboarding.
Cons
  • Users find the steep learning curve challenging, particularly when transitioning from Webflow and navigating concepts.
  • Users find it difficult to learn Outseta, especially when transitioning from Webflow.
  • Users find the transition from Webflow to Outseta quite challenging due to difficulty in understanding the platform.
  • Users find it difficult to learn Outseta, especially those transitioning from Webflow.
  • Users feel the limited features may not meet the needs of larger corporate customers, though small startups can adapt.

What Are Recent G2 Reviews of Outseta?

What Are G2 Users Discussing About Outseta?

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Personal Customer Service

Introducing the first solution to deliver customers truly personal service, at scale. Combining a global network of freelance customer service professionals with advanced contact center technology, businesses can now support their customers without putting them on hold and without giving up on quality.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Personal Customer Service?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Personal Customer Service?

  • Seller: Phone.do
  • Year Founded: 2019
  • HQ Location: Tel-Aviv, IL
  • LinkedIn® Page: www.linkedin.com
    91 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Personal Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users value the personalized customer support, enhancing satisfaction and fostering brand loyalty through tailored interactions.
  • Users value the effective call management that enhances support through tracking and individual assistance for both staff and customers.
  • Users find the case management system invaluable for tracking interactions and providing tailored support efficiently.
  • Users value the individual support and customer interaction tracking offered by Personal Customer Service for effective management.
Cons
  • Users find the time-consuming inconsistency of service from different representatives frustrating and confusing.

What Are Recent G2 Reviews of Personal Customer Service?

PhaseWare

The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.

Average Rating: 3.2/5.0

Total Reviews: 6

How Do G2 Users Rate PhaseWare?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 3.3/10 (Category avg: 8.7/10)
  • Customer Portal: 1.7/10 (Category avg: 8.7/10)

Who Is the Company Behind PhaseWare?

  • Seller: Phaseware
  • Year Founded: 2005
  • HQ Location: McKinney, US
  • Twitter: @PhaseWare
    731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of PhaseWare?

Pool Service Software (PSS)

Pool Service Software (PSS) is the operational command center for pool service businesses. It gives owners, office staff, and technicians one place to run routes, schedules, field work, billing, and reporting — with clarity, speed, and control. Built by a software developer alongside a pool professional, PSS is designed around the real problems that slow pool operations down: missed stops, scheduling chaos, technician accountability, and revenue lost to manual billing. Key capabilities: Quick Routes — select an area on the map and build optimized routes in seconds Calendar Heatmap — see workload and technician capacity at a glance, with no overbooking surprises Visit History 2.0 — a full record of every job, photo, chemical reading, and dosage cost per property Intelligent Notifications — real-time alerts for missed stops, completed jobs, and client requests Invoicing & Payments — faster collections, automatic late fees, and fewer missed invoices Reporting & Cost Analytics — decisions based on real numbers, not guesswork PSS integrates with QuickBooks Online, Stripe, LaMotte digital meters, and the Orenda LSI calculator. The result: less manual work, fewer missed jobs, faster payments, and real-time visibility into every route — so pool businesses can grow without the chaos. Built for pool businesses of any size.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Pool Service Software (PSS)?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Pool Service Software (PSS)?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Pool Service Software (PSS)?

Re:Desk

Re:Desk is a customer service software for small business. It helps to organize support system from scratch, reduce customer support service workload and increase and control customer satisfaction.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Re:Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Re:Desk?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Re:Desk?

Rooftop

Rooftop is a collaboration platform that allows teams to handle email management, customer support, internal communication, and task management.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Rooftop?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Rooftop?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Rooftop?

What Are G2 Users Discussing About Rooftop?

SAAS First

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate SAAS First?

  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SAAS First?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of SAAS First?

Snapforce CRM

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Snapforce CRM?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Snapforce CRM?

  • Seller: Snapforce.com
  • Year Founded: 2011
  • HQ Location: Mahwah, US
  • Twitter: @Snapforce
    970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of Snapforce CRM?

Snappy

Snappy offers email ticketing, FAQs, reporting and more to support customers.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind Snappy?

  • Seller: Snappy
  • Year Founded: 2012
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small

What Are Recent G2 Reviews of Snappy?

Tactful AI

Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Tactful AI?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Tactful AI?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Tactful AI?

AI-generated summary from verified user reviews

Pros
  • Users value the automated responses of Tactful AI, enabling seamless and personalized customer interactions effortlessly.
  • Users value the easy and smart automation in Tactful AI, enhancing their customer experience across channels.
  • Users value the flexibility of Tactful AI, allowing for easy automation across various channels for personalized experiences.
  • Users love the seamless integrations of Tactful AI, enhancing automation and delivering personalized customer experiences effortlessly.

What Are Recent G2 Reviews of Tactful AI?

What Are G2 Users Discussing About Tactful AI?

Thread

Thread is the AI service management platform that lets MSPs run their business on conversations, not tickets. More than 750 global MSPs use Thread to unify every customer channel — chat, email, and phone, into one connected experience, where AI handles routine requests and technicians step in when it counts. Thread has processed over 173 million customer requests, returning more than 500,000 hours to technicians, and earning 97% positive sentiment from end customers. Thread deploys in 24 hours, with ROI guaranteed within 60 days, backed by dedicated teams in the US, South America, the UK, and Australia. For more information, visit getthread.com. Learn more at https://getthread.com

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Thread?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Thread?

  • Seller: Thread
  • Year Founded: 2019
  • HQ Location: New York, US
  • Twitter: @thread_magic_
    240 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    106 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Thread?

Thulium

Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Thulium?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Thulium?

  • Seller: Thulium
  • Year Founded: 2006
  • HQ Location: Cracow , PL
  • LinkedIn® Page: linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Thulium?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the versatile call management of Thulium, effectively supporting both inbound and outbound communication needs.
  • Users highly value the professional and helpful customer support of Thulium, enhancing their overall experience with the product.
  • Users value the customizability of Thulium, benefiting from a wide range of configuration options for various needs.
  • Users value the wide range of customization options in Thulium, enhancing both inbound and outbound communication.
  • Users appreciate the ease of use of Thulium, praising its intuitive design and supportive documentation.
Cons
  • Users are frustrated by the insufficient user permission selection in Thulium, limiting their management capabilities.
  • Users report insufficient user permission selection in Thulium, which limits their ability to manage data effectively.

What Are Recent G2 Reviews of Thulium?

Torvalds

Torvalds is an AI-based customer support system that helps businesses consolidate support across multiple channels into one system. The solution enables teams to scale support across Slack, email, in-app chat, communities, and more in an all-in-one modern system that integrates with existing support stacks. The platform provides solutions for support and engineering departments to engage customers quickly, confidently, and reduce time on non-engineering tasks.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Torvalds?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Torvalds?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Torvalds?

AI-generated summary from verified user reviews

Pros
  • Users praise Torvalds.dev for its real-time automation, enhancing customer experience through efficient and autonomous issue resolution.
  • Users value the thoughtful design of customer support in Torvalds, enhancing the smoothness of training workflows.
  • Users value the efficiency of Torvalds, appreciating its real-time issue resolution and improved customer support experience.
  • Users value the seamless team collaboration in Torvalds, enhancing support workflows through thoughtful design and integration.
  • Users praise the real-time autonomous issue resolution of Torvalds, enhancing support speed and accuracy effectively.
Cons
  • Users find the limited customization options frustrating, wishing for clearer documentation and more examples for guidance.
  • Users noted the initially missing features which could have impacted their experience before the efficient rollout.

What Are Recent G2 Reviews of Torvalds?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026