BlueTickets is a support ticketing system designed for small businesses and startups. It helps organize support requests from various sources like emails, web forms, mobile apps, or notes from agents into a single dashboard. Aimed at supporting growing teams and products with potential to scale, it handles ticket creation automatically, assigns ownership clearly, and uses attention scores to highlight issues that need prompt action. Initial etup takes 10 minutes, and it's built with developers in mind, offering easy and well documented APIs for custom integrations. The focus is on keeping things straightforward and affordable, so you can manage support without unnecessary complexity.
What Problem Does BlueTickets Solve?
Many small teams struggle with overloaded inboxes and support tools that are either too feature-heavy or expensive, like Zendesk Freshdesk or Helpscout. BlueTickets addresses this by centralizing requests from multiple channels, converting emails to tickets automatically, and providing APIs for tailored workflows. It's useful for solo operators or growing startups who need reliable support handling without high costs.
Key Features
-> Multi-Channel Integration
Collect requests from emails, web portals, mobile apps, or manual entries, and view them all in one dashboard for easier team coordination.
-> Automatic Email Ticketing
Convert incoming emails to tickets right away, with support for custom domains and security checks like SPF, DKIM, and DMARC.
-> Ownership Tracking and Attention Scoring
Assign and track tickets to prevent overlaps, and use attention scores to spot those at risk of delay.
-> APIs and Webhooks for Developers
Access a RESTful API for tasks like creating tickets, updating statuses, and retrieving data, complete with rate limiting, token security, and real-time webhooks for integrations.
-> Easy Setup and Scalability
Create an organization, add team members, set up emails, and start using it in under 10 minutes. It supports isolated workspaces for handling multiple tenants as you grow.
