# Asista Software Reviews
**Vendor:** Asista  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Asista Software
ASISTA empowers your business with an AI-driven unified workflow automation platform for enhanced Customer Service, Field Service, Employee Service & IT Service. ASISTA also helps to automate other business processes of your organisation, thus covering 360 degrees of your business needs.




## Asista Software Reviews
  ### 1. An integrated software for Cloud Managed Service Business

**Rating:** 4.5/5.0 stars

**Reviewed by:** sajal p. | Managing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 10, 2024

**What do you like best about Asista Software?**

Integrated with Cloud for avoiding repeated aleters and also HR and accounts proces are managed via asista.

**What do you dislike about Asista Software?**

Better implementation document may be considered.

**What problems is Asista Software solving and how is that benefiting you?**

1. Repeated cloud aleter based incidents are tracked by asista and we are able to reduce unnecessary incidenst.
2. Integrating customer support and IT Support on single platform.
3. Providing service catelogue for HR and Accounts department for employee to raise request



- [View Asista Software pricing details and edition comparison](https://www.g2.com/products/asista-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+20%3A35%3A07+-0500&secure%5Bsession_id%5D=d62b6c39-4c55-4ebc-9984-c33286d0ad0a&secure%5Btoken%5D=26bbdb6939f15886020005c786159a9b47792934bdb97bf1e27c72afebc5f60c&format=llm_user)

## Asista Software Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Summarization
- AI Image-to-Text

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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