Best Help Desk Software - Page 11

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 617

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+8.89%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,000+ Authentic Reviews
  • 617+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

C-Desk

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate C-Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind C-Desk?

Who Uses This Product?

  • Company Size: 54% Small, 31% Large

What Are Recent G2 Reviews of C-Desk?

CRMdesk

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

Average Rating: 4.1/5.0

Total Reviews: 100

How Do G2 Users Rate CRMdesk?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind CRMdesk?

  • Seller: ForeSoft
  • Year Founded: 2016
  • HQ Location: Secunderabad, Telangana
  • Twitter: @Foresoft
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 41% Large, 39% Medium

What Are Recent G2 Reviews of CRMdesk?

What Are G2 Users Discussing About CRMdesk?

ZaZaChat

ZaZaChat is a Complete Help Desk Software for e-businesses

Average Rating: 4.7/5.0

Total Reviews: 17

How Do G2 Users Rate ZaZaChat?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 5.0/10 (Category avg: 8.6/10)

Who Is the Company Behind ZaZaChat?

  • Seller: ZaZa Network
  • HQ Location: Philadelphia, PA
  • Twitter: @ZaZa_Chat
    162 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 65% Medium, 41% Small

What Do G2 Reviewers Say About ZaZaChat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly chat features of ZaZaChat, enhancing communication with a professional appearance.
  • Users find ZaZaChat to be easy to use, making deployment and navigation simple for newcomers.
  • Users find Easy Communication with ZaZaChat essential, appreciating its professional look and effective live conversations.
  • Users find the easy setup of ZaZaChat beneficial for new users to quickly engage with customers.
  • Users find ZaZaChat to be intuitive, making it easy for new users to deploy and navigate effectively.
Cons
  • Users find the slow loading times for updates to be frustrating and impacting their overall experience.
  • Users find that update issues are frustrating due to longer-than-expected installation times, impacting overall experience.

What Are Recent G2 Reviews of ZaZaChat?

What Are G2 Users Discussing About ZaZaChat?

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Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Average Rating: 3.7/5.0

Total Reviews: 98

How Do G2 Users Rate Track-It!?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Track-It!?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 56% Medium, 29% Large

What Are Recent G2 Reviews of Track-It!?

What Are G2 Users Discussing About Track-It!?

Zammad

Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate Zammad?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 5.6/10 (Category avg: 8.5/10)
  • Customer Portal: 7.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Zammad?

  • Seller: Zammad
  • Year Founded: 2015
  • HQ Location: Berlin, DE
  • Twitter: @zammadhq
    832 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 30% Medium

What Are Recent G2 Reviews of Zammad?

What Are G2 Users Discussing About Zammad?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • Twitter: @helpmonks
    2,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze.
  • Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications.
  • Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications.
  • Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience.
Cons
  • Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes.
  • Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved.
  • Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes.
  • Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow.
  • Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

HelpDeskZ

HelpDeskZ is a PHP based which allows managing the site's support with a web-based support ticket system. It receives and answers customers any doubts.

Average Rating: 4.1/5.0

Total Reviews: 11

How Do G2 Users Rate HelpDeskZ?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind HelpDeskZ?

Who Uses This Product?

  • Company Size: 36% Medium, 36% Small

What Are Recent G2 Reviews of HelpDeskZ?

DoneDone

If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before.

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate DoneDone?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind DoneDone?

  • Seller: DoneDone
  • Year Founded: 2007
  • HQ Location: Austin, US
  • Twitter: @GetDoneDone
    622 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 91% Small, 7% Medium

What Do G2 Reviewers Say About DoneDone?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of DoneDone, making it an excellent choice for managing tasks effectively.
  • Users value the easy setup of DoneDone, finding it simple to implement and enhance their productivity.
  • Users highlight the efficiency of DoneDone, integrating smoothly into workflows and enhancing productivity significantly.
  • Users praise DoneDone's powerful and flexible API, enhancing functionality and integration for diverse use cases.
  • Users value how DoneDone provides streamlined project management that enhances productivity and maintains project momentum.
Cons
  • Users find filtering issues with DoneDone, making it challenging to sort linked tasks and search past projects.
  • Users express a need for inadequate filtering options to enhance task management and organization within DoneDone.
  • Users note a lack of tools for HIPAA compliance and desire enhanced sorting/filtering features in DoneDone.
  • Users find DoneDone's search functionality for past projects not intuitive, highlighting a need for improvement in ease of use.
  • Users find subtask issues in DoneDone due to lacking sorting/filtering features and HIPAA compliance for functionality.

What Are Recent G2 Reviews of DoneDone?

What Are G2 Users Discussing About DoneDone?

Grasp

Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Grasp?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Grasp?

  • Seller: Grasp
  • Year Founded: 2012
  • HQ Location: Amsterdam, NL
  • Twitter: @Grasp_EN
    4,218 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Small, 33% Large

What Are Recent G2 Reviews of Grasp?

What Are G2 Users Discussing About Grasp?

Infoset

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate Infoset?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Infoset?

  • Seller: Infoset
  • Year Founded: 2020
  • HQ Location: İstanbul, TR
  • Twitter: @infosetapp
    32 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 43% Medium, 43% Small

What Do G2 Reviewers Say About Infoset?

AI-generated summary from verified user reviews

Cons
  • Users find integration issues with Infoset, making it difficult to work seamlessly with other systems.
  • Users experience poor customer support with Infoset, often finding it slow and unresponsive when assistance is needed.
  • Users find that poor reporting complicates data validation, especially with complex sets, leading to quality concerns.
  • Users find the steep learning curve of Infoset challenging, impacting their ability to validate complex data sets effectively.

What Are Recent G2 Reviews of Infoset?

What Are G2 Users Discussing About Infoset?

HelpSpace

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency

Average Rating: 4.4/5.0

Total Reviews: 12

How Do G2 Users Rate HelpSpace?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind HelpSpace?

  • Seller: HelpSpace
  • Year Founded: 2020
  • HQ Location: Bad Vilbel, DE
  • Twitter: @helpspace
    720 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 33% Medium

What Do G2 Reviewers Say About HelpSpace?

AI-generated summary from verified user reviews

Pros
  • Users find HelpSpace to be extremely helpful in managing knowledge base and enhancing customer support experiences.
  • Users value the responsive customer support from HelpSpace, ensuring timely resolutions for customer inquiries and issues.
  • Users value the effective customer support features of HelpSpace, enhancing their interaction and resolution of queries.
  • Users value the effective search capabilities of HelpSpace, making it easy to find essential knowledge base articles.
Cons
  • Users find the limited integration options of HelpSpace challenging, affecting their efficiency in managing customer communication.
  • Users find HelpSpace to be expensive, particularly burdening for smaller businesses with fewer integrations than competitors.
  • Users find the lack of chat integration in HelpSpace frustrating, leading to time delays in support response.

What Are Recent G2 Reviews of HelpSpace?

What Are G2 Users Discussing About HelpSpace?

Rhino Support

Help Desk Software

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate Rhino Support?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Rhino Support?

  • Seller: Rhino Support
  • Year Founded: 2010
  • HQ Location: Ogden,UT
  • Twitter: @rhinosupport
    794 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 36% Medium, 36% Small

What Are Recent G2 Reviews of Rhino Support?

Help Desk Premier

Help Desk Software

Average Rating: 4.0/5.0

Total Reviews: 11

How Do G2 Users Rate Help Desk Premier?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Help Desk Premier?

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Do G2 Reviewers Say About Help Desk Premier?

AI-generated summary from verified user reviews

Cons
  • Users experience missing features during network issues, impacting their ability to connect with the help desk center.

What Are Recent G2 Reviews of Help Desk Premier?

What Are G2 Users Discussing About Help Desk Premier?

Rev.io PSA formerly Tigerpaw One

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance.

Average Rating: 3.2/5.0

Total Reviews: 41

How Do G2 Users Rate Rev.io PSA formerly Tigerpaw One?

  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Rev.io PSA formerly Tigerpaw One?

Who Uses This Product?

  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 80% Small, 15% Medium

What Do G2 Reviewers Say About Rev.io PSA formerly Tigerpaw One?

AI-generated summary from verified user reviews

Pros
  • Users value the easy tracking capabilities of Rev.io PSA for managing tickets and stock seamlessly.
  • Users value the seamless integration with QuickBooks for efficient ticket tracking and stock management in their telecom business.
  • Users value the seamless integration of Rev.io PSA with Quick Books, enhancing efficiency in telecom business operations.
Cons
  • Users find the cost prohibitive for small companies, making it difficult to justify the expense.

What Are Recent G2 Reviews of Rev.io PSA formerly Tigerpaw One?

What Are G2 Users Discussing About Rev.io PSA formerly Tigerpaw One?

500apps

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an unmatched price of just $14.99/month with full access to the latest versions of new products and web extensions. 500apps is the single, most-advanced software platform that provides scaling businesses with an All-in-One SaaS suite. All-in-one Sales Suite - Finder-Email Finder CRM.io-CRM Leadsly-Sales Credence OutreachWriter-AI Outreach Writer Etc. All-in-one Marketing Suite - NinjaSite-Website Builder MailSend-Email Marketing HipSocial-Social Media Management Software NinjaSEO-SEO Tool Etc. All-in-one HR Suite Clockly-Time Tracking Software RecruitHire-Applicant Tracking NinjaInterview-Video interviewing HRSprout-HRMS etc. All-in-one Productivity Suite Projectsly-Project Management Software Forms.io-Form Builder Software BPMApp-Business Process Automation Etc. BotPath-Robotic Process Automation And many more...

Average Rating: 3.9/5.0

Total Reviews: 15

How Do G2 Users Rate 500apps?

  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customer Portal: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Medium, 40% Small

What Are Recent G2 Reviews of 500apps?

What Are G2 Users Discussing About 500apps?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026