G2

Murtaza J.

IT Tech Lead and IT Support Engineer

Information Services

Mid-Market (51-1000 emp.)

11/18/2023

"Useful for IT professionals and for normal users."

4/5

What do you like best about Help Desk Premier?

Help Desk Premier is a good tool, a web-based software for registering all IT issues. It's easy for a normal user to register their IT issues, and after registering the ticket, it will go to the IT team, and it will be assigned to engineers who will work on it. Help Desk Premier streamlines the IT process and provides us with a crystal-clear view. Using this software is easy, and it easily integrates with any IT infrastructure. When we need help, we can contact their customer support; they are helpful and support us properly until our issue is resolved. After buying this tool, it's easy to implement and learn; the GUI is user-friendly, and there are many modules to explore. There are lots of features that make it suitable for all companies and match all IT infrastructures. We use Help Desk Premier daily for our work. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Premier?

As per the features, it's good. Only while integrating, we faced little challenges. Prices should be a little less. Review collected by and hosted on G2.com.

What problems is Help Desk Premier solving and how is that benefiting you?

Helpdesk Premier helps us in streamlining the IT process, it helps us in ticket management. We manage our IT Incidents through Helpdesk Premier, and it helps us in presenting the proper IT report to management as well. It benefits us in many ways and makes it easy to showcase our work across the organization. Review collected by and hosted on G2.com.