G2

Murtaza J.

IT Tech Lead and IT Support Engineer

Information Services

Mid-Market (51-1000 emp.)

11/18/2023

"Useful for IT professionals and for normal users."

4/5

What do you like best about Help Desk Premier?

Help Desk Premier is good tool a web based software for registering all IT issues. Its easy for a normal user to register their IT issues and after registering the ticket it will go to IT team and it will assign to engineers and they will work on it. Help Desk Premier strem line the IT process and helps us in crystal clear view. using this software is ease and it easily integrate with any IT infrastructure. When we need help we can contact there customer support, they are helpfull and support us properly till our issue resolves. After buying this tool its easy to implement and to learn, GUI is user friendly and there are many modules to explore. There are lots of features that its suitable for all companies and matches all IT infrastructure. We use Helpdesk Premier daily for our work. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Premier?

As per the features its good. Only while intregating we faced little challenges. Prices should be little less. Review collected by and hosted on G2.com.

What problems is Help Desk Premier solving and how is that benefiting you?

Helpdesk Premier helps us in streamlining the IT process, it helps us in ticket management. We manage our IT Incidents through Helpdesk Premier and It helps us in presenting the proper IT report to management as well. It benefit us in many ways and makes easy to showcase our work across organization. Review collected by and hosted on G2.com.