G2

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/24/2020

"Fantastic Email Support Service for Any Business"

4.5/5

What do you like best about Helpmonks?

Lots of great features at an unbeatable value! Their support is quick, friendly, and personable. They continue to update the app with constant improvements. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

I personally am not a huge fan of the design of the app (nor the homepage) - just not my taste. That said, the design does not get in the way of making it a highly functional app for our business. Review collected by and hosted on G2.com.

Recommendations to others considering Helpmonks:

Give them a try - we've been using them almost 5 years and have had a great experience Review collected by and hosted on G2.com.

What problems is Helpmonks solving and how is that benefiting you?

Instead of dealing with a gazillion emails, we get to track each email as a team and work to ensure the satisfaction of all of our online customers. We've improved our customer service responsiveness and satisfaction overall. Review collected by and hosted on G2.com.