Zammad is a helpdesk and issue tracking platform for raising tickets. It is a open source web based solution. It can be easily integrated with Github or Gitlab for repository. It can be integrated with communication channels like Twitter, Facebook, Telegram and more. It provides a great dashboard with all the options to view and sort the tickets raised. Review collected by and hosted on G2.com.

Zammad is a great useful platform and has no disadvantages as such. It has lot of features like Autosave, full text search, time accounting, export options to csv and more. One can design the workflows accordingly. Customer forums are there to support whenever required. Review collected by and hosted on G2.com.