G2

Himanshu M.

Senior Sales Manager

Mid-Market (51-1000 emp.)

11/18/2020

"CRM desk has helped us improve customer service experience"

4.5/5

What do you like best about CRMdesk?

Tracking customer queries and issues easily, a ticket is created for each customer by email linking it through our main customer support email address, CRM desk provides flexibility for our company needs by allowing us to tailor the software according to our everyday use. We cab set up email templates as well. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

It has a little bit of lag sometimes, this happens when you are especially working on a lot of cases at once. If this is improved and corrected it would be a smoother experience. Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

CRM Desk is very well suited for teams who deal with lots customer queries and issues being reported daily. Their support is extremely responsive for simple questions Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

It helps in getting all the required information in just one go, it also automatically tracks analytics of all the cases coming in and going out daily. It is quite beneficial and helps if you have multiple team members working as it prevents different team mates from working on the same case. This saves time and there is no duplication of work. We can also assign a particular to someone else if we feel that person is more efficient yo address the query. Review collected by and hosted on G2.com.