# Top Free Help Desk Software ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 509 ### Category Stats (Jul 2026) - **Average Rating:** 4.45/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 509+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. [ Agentforce Service... ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) What do users say? Users consistently praise the product for its centralized customer data and powerful automation, which significantly enhance efficiency in managing customer interactions. The ability to streamline wor Pros and Cons [ Ease of Use (1259) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)[ Complexity (697) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons) [ Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.4/5(7,793) ](https://www.g2.com/products/zoho-desk/reviews) What do users say? Users consistently praise the ease of use and customization options of Zoho Desk, highlighting how it streamlines ticket management and improves team productivity. The intuitive interface and strong a Pros and Cons [ Ease of Use (710) ](https://www.g2.com/products/zoho-desk/reviews?qs=pros-and-cons)[ Learning Curve (329) ](https://www.g2.com/products/zoho-desk/reviews?qs=pros-and-cons) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,001) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) What do users say? Users consistently praise the intuitive interface and efficient ticket management of Zendesk, which streamline customer support operations and enhance productivity. The platform's ability to consolida Pros and Cons [ Ease of Use (526) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons) [ Freshdesk ](https://www.g2.com/products/freshdesk/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) What do users say? Users consistently praise the ease of use and automation features of Freshdesk, which streamline ticket management and enhance team collaboration. The intuitive interface allows teams to quickly adapt Pros and Cons [ Ease of Use (352) ](https://www.g2.com/products/freshdesk/reviews?qs=pros-and-cons)[ Missing Features (115) ](https://www.g2.com/products/freshdesk/reviews?qs=pros-and-cons) [ Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) By [HubSpot](https://www.g2.com/sellers/hubspot) [ 4.4/5(2,917) ](https://www.g2.com/products/hubspot-service-hub/reviews) What do users say? Users consistently praise the intuitive interface and seamless integration with other HubSpot products, which makes managing customer support and CRM tasks efficient. The platform's automation feature Pros and Cons [ Ease of Use (325) ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons)[ Missing Features (117) ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,890) ](https://www.g2.com/products/fin/reviews) What do users say? Users consistently praise Fin for its intuitive setup and fast response times, which significantly enhance productivity in customer support. The platform effectively handles simple queries, allowing t Pros and Cons [ Helpful (435) ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons)[ Missing Features (152) ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons) [ Atera ](https://www.g2.com/products/atera/reviews) By [Atera](https://www.g2.com/sellers/atera) [ 4.6/5(1,228) ](https://www.g2.com/products/atera/reviews) What do users say? Users consistently praise Atera for its intuitive interface and all-in-one platform that simplifies IT management tasks. The ability to manage monitoring, ticketing, and remote access from a single da Pros and Cons [ Ease of Use (386) ](https://www.g2.com/products/atera/reviews?qs=pros-and-cons)[ Missing Features (161) ](https://www.g2.com/products/atera/reviews?qs=pros-and-cons) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,341) ](https://www.g2.com/products/freshservice/reviews) What do users say? Users consistently praise the intuitive interface and powerful automation features of Freshservice, which streamline IT operations and enhance ticket management. The platform's ability to centralize v Pros and Cons [ Ease of Use (158) ](https://www.g2.com/products/freshservice/reviews?qs=pros-and-cons)[ Missing Features (54) ](https://www.g2.com/products/freshservice/reviews?qs=pros-and-cons) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(988) ](https://www.g2.com/products/jira-service-management/reviews) What do users say? Users consistently praise the seamless integration with other Atlassian products, which enhances collaboration across teams. The platform's customizable workflows and automation features significantly Pros and Cons [ Ease of Use (46) ](https://www.g2.com/products/jira-service-management/reviews?qs=pros-and-cons)[ Learning Curve (33) ](https://www.g2.com/products/jira-service-management/reviews?qs=pros-and-cons) [ Front ](https://www.g2.com/products/front/reviews) By [Front App](https://www.g2.com/sellers/front-app) [ 4.7/5(2,500) ](https://www.g2.com/products/front/reviews) What do users say? Users consistently praise Front for its ease of use and effective team collaboration, highlighting how it streamlines communication through shared inboxes and internal comments. The platform's intuiti Pros and Cons [ Ease of Use (165) ](https://www.g2.com/products/front/reviews?qs=pros-and-cons)[ Missing Features (67) ](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [ Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews) By [Sprinklr](https://www.g2.com/sellers/sprinklr) [ 4.3/5(751) ](https://www.g2.com/products/sprinklr-service/reviews) What do users say? Users consistently praise the product for its ease of use and powerful automation, which streamline customer interactions across multiple channels. The intuitive interface and comprehensive analytics Pros and Cons [ Ease of Use (81) ](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons)[ Complexity (29) ](https://www.g2.com/products/sprinklr-service/reviews?qs=pros-and-cons) [ Connecteam ](https://www.g2.com/products/connecteam/reviews) By [Connecteam](https://www.g2.com/sellers/connecteam) [ 4.6/5(3,505) ](https://www.g2.com/products/connecteam/reviews) What do users say? Users consistently praise Connecteam for its ease of use and centralized communication, which simplifies team management and scheduling. The platform effectively combines various functionalities, allo Pros and Cons [ Ease of Use (1623) ](https://www.g2.com/products/connecteam/reviews?qs=pros-and-cons)[ Missing Features (442) ](https://www.g2.com/products/connecteam/reviews?qs=pros-and-cons) [ BoldDesk ](https://www.g2.com/products/bolddesk/reviews) By [Syncfusion](https://www.g2.com/sellers/syncfusion) [ 4.5/5(146) ](https://www.g2.com/products/bolddesk/reviews) What do users say? Users consistently praise the intuitive interface and powerful automation features of BoldDesk, which streamline ticket management and enhance team collaboration. The platform's ease of use allows tea Pros and Cons [ Ease of Use (41) ](https://www.g2.com/products/bolddesk/reviews?qs=pros-and-cons)[ Missing Features (13) ](https://www.g2.com/products/bolddesk/reviews?qs=pros-and-cons) [ SAP Service Cloud ](https://www.g2.com/products/sap-service-cloud/reviews) By [SAP](https://www.g2.com/sellers/sap) [ 4.4/5(263) ](https://www.g2.com/products/sap-service-cloud/reviews) What do users say? Users consistently praise the centralized customer data and efficient case management features of SAP Service Cloud, which streamline support operations and enhance response times. The platform's stro Pros and Cons [ Ease of Use (25) ](https://www.g2.com/products/sap-service-cloud/reviews?qs=pros-and-cons)[ Complexity (24) ](https://www.g2.com/products/sap-service-cloud/reviews?qs=pros-and-cons) [ monday service ](https://www.g2.com/products/monday-service/reviews) By [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) [ 4.5/5(148) ](https://www.g2.com/products/monday-service/reviews) What do users say? Users consistently praise the ease of use and flexibility of monday service, highlighting its intuitive interface that simplifies task management and collaboration. Many appreciate how it centralizes Pros and Cons [ Ease of Use (31) ](https://www.g2.com/products/monday-service/reviews?qs=pros-and-cons)[ Limited Features (9) ](https://www.g2.com/products/monday-service/reviews?qs=pros-and-cons) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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