# Best Genesys AppFoundry Marketplace - Page 2

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-01T18%3A31%3A36Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace%3Fpage%3D2&secure%5Btoken%5D=082472e82b74ab1e1629f85ce070cd926d28753bbf1643ad8d2614a1a2264c58&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [Brightmetrics](https://www.g2.com/products/brightmetrics/reviews)

Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses to make informed decisions quickly, improving customer experiences, and driving ROI. The Brightmetrics Difference: Key Features User-Friendly Interface: Ensures easy adoption across all skill levels Rapid Deployment: Minimizes downtime for quick value realization Real-Time & Historical Analytics: Customizable dashboards and in-depth reports for comprehensive performance tracking Advanced Analytics Tools: Analyze call patterns, agent performance, and customer interactions Omnichannel Integration: Seamlessly connects with leading contact center platforms Brightmetrics empowers contact centers to make data-driven decisions, enhancing agent performance and customer satisfaction while streamlining operations. Our quick implementation and user-friendly design ensure rapid benefits realization, leading to significant cost savings and revenue growth. By optimizing resources and improving efficiency, Brightmetrics delivers a swift return on investment, enabling contact centers to handle higher volumes and operate at peak performance.

**Average Rating:** 4.9/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Brightmetrics?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Brightmetrics?

- **Seller:** [Brightmetrics](https://www.g2.com/sellers/brightmetrics)
- **Year Founded:** 2010
- **HQ Location:** Petaluma, California
- **Twitter:** @brightmetrics  
352 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7e359133f9dc8a23c365381fd1f485996face29be900fffd0292adc79a102f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrightmetrics%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Banking
- **Company Size:** 55% Medium, 24% Small

#### What Do G2 Reviewers Say About Brightmetrics?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** in Brightmetrics, making report tailoring intuitive and convenient for quick decision-making.
- Users appreciate the **ease of use** of Brightmetrics, enjoying intuitive dashboards and convenient report customization.
- Users appreciate the **intuitive dashboards** of Brightmetrics, allowing for easy access to clear insights and customizable reports.
- Users value the **intuitive dashboards** of Brightmetrics, enabling quick insights and easy report customization.
- Users enjoy the **intuitive dashboards and customizable reports** of Brightmetrics, enhancing decision-making without IT hassle.

##### Cons

- Users find the **difficult learning** curve challenging, especially with advanced features and initial setup of Brightmetrics.
- Users find the **difficult setup** of Brightmetrics overwhelming, especially when learning advanced features and analytics tools.
- Users find the **learning curve for advanced features** challenging, especially during initial setup with Brightmetrics.

#### What Are Recent G2 Reviews of Brightmetrics?

**["Quick, Reliable Support and Helpful Reports"](https://www.g2.com/survey_responses/brightmetrics-review-13035200)**

**Rating:** 5.0/5.0 stars

_— Verified User in Facilities Services_

[Read full review](https://www.g2.com/survey_responses/brightmetrics-review-13035200)

**["User-Friendly Call Center Reporting with Automated Delivery and Five-Star Support"](https://www.g2.com/survey_responses/brightmetrics-review-12994825)**

**Rating:** 5.0/5.0 stars

_— Sara M._

[Read full review](https://www.g2.com/survey_responses/brightmetrics-review-12994825)

#### What Are G2 Users Discussing About Brightmetrics?

- [What do you like most about Brightmetrics for call analytics, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-brightmetrics-for-call-analytics-and-what-could-be-improved) - 1 comment
- [What is Brightmetrics used for?](https://www.g2.com/discussions/what-is-brightmetrics-used-for) - 2 comments

### [Google Analytics & AdWords Integration By Outleads - For Marketers](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-for-marketers/reviews)

Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed.

**Average Rating:** 4.3/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Google Analytics & AdWords Integration By Outleads - For Marketers?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Setup:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Google Analytics & AdWords Integration By Outleads - For Marketers?

- **Seller:** [Outleads](https://www.g2.com/sellers/outleads)
- **Year Founded:** 2013
- **HQ Location:** New York City, NY
- **Twitter:** @Outleads  
159 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=44babe608a1f0c12e4431de06ea79a3eb71f5f5b59c6d15b0cb729956c04ebf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutleads&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Small, 27% Large

#### What Are Recent G2 Reviews of Google Analytics & AdWords Integration By Outleads - For Marketers?

**["Great service and makes life easier"](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491)**

**Rating:** 5.0/5.0 stars

_— Christen F._

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491)

**["Best tool to reach your customers and prospects!"](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391)

#### What Are G2 Users Discussing About Google Analytics & AdWords Integration By Outleads - For Marketers?

- [How do I check Google Analytics?](https://www.g2.com/discussions/how-do-i-check-google-analytics)
- [What does Google Analytics actually do?](https://www.g2.com/discussions/what-does-google-analytics-actually-do)
- [What is Google Analytics and how it works?](https://www.g2.com/discussions/what-is-google-analytics-and-how-it-works)

### [Google Cloud Agent Assist](https://www.g2.com/products/google-cloud-agent-assist/reviews)

Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.

**Average Rating:** 4.2/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Google Cloud Agent Assist?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.6/10)
- **Ease of Setup:** 7.9/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Google Cloud Agent Assist?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 54% Small, 32% Medium

#### What Do G2 Reviewers Say About Google Cloud Agent Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **effective communication improvement** offered by Google Cloud Agent Assist, facilitating easier interactions with clients.
- Users find the **ease of use** of Google Cloud Agent Assist invaluable for integrating into daily operations effortlessly.
- Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing response speed and customer support efficiency.
- Users commend the **effective communication support** provided by Google Cloud Agent Assist, enhancing customer interactions and service quality.
- Users commend the **easy setup** of Google Cloud Agent Assist, seamlessly integrating into daily workflows and boosting efficiency.

##### Cons

- Users feel the **cost is high** initially, making it challenging for new businesses to adopt effectively.
- Users find Google Cloud Agent Assist **expensive** , especially for new businesses, despite its impressive features.
- Users find the AI to be **inconsistent in answers** , preferring human interaction over the limitations of the technology.
- Users find the **difficult setup** of Google Cloud Agent Assist challenging, requiring significant technical expertise and time.
- Users find **integration issues** prevalent, needing more technical expertise and time for effective configuration and setup.

#### What Are Recent G2 Reviews of Google Cloud Agent Assist?

**["Faster, More Consistent Customer Support With Google Cloud Agent Assist"](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162)**

**Rating:** 4.0/5.0 stars

_— Kenny F._

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162)

**["Google Cloud Agent Assist Makes Support Faster, Smoother, and More Consistent"](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363)**

**Rating:** 4.0/5.0 stars

_— Kourosh R._

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363)

#### What Are G2 Users Discussing About Google Cloud Agent Assist?

- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for)
- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for)

### [Oracle Engagement Cloud Connector](https://www.g2.com/products/oracle-engagement-cloud-connector/reviews)

The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent.

**Average Rating:** 4.2/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Oracle Engagement Cloud Connector?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Oracle Engagement Cloud Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 33% Large

#### What Are Recent G2 Reviews of Oracle Engagement Cloud Connector?

**["6"](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075)**

**Rating:** 4.0/5.0 stars

_— Shaikh D._

[Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075)

**["In managing organisational data on a single platform with Oracle is the best system to work on."](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497)**

**Rating:** 5.0/5.0 stars

_— Shane Zehra R._

[Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497)

#### What Are G2 Users Discussing About Oracle Engagement Cloud Connector?

- [What is Oracle Engagement Cloud Connector used for?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud-connector-used-for)

### [Google Analytics / AdWords Integration By Outleads (Contact Centers)](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-contact-centers/reviews)

Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Google Analytics / AdWords Integration By Outleads (Contact Centers)?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Google Analytics / AdWords Integration By Outleads (Contact Centers)?

- **Seller:** [Outleads](https://www.g2.com/sellers/outleads)
- **Year Founded:** 2013
- **HQ Location:** New York City, NY
- **Twitter:** @Outleads  
159 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=44babe608a1f0c12e4431de06ea79a3eb71f5f5b59c6d15b0cb729956c04ebf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutleads&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About Google Analytics / AdWords Integration By Outleads (Contact Centers)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy navigation and detailed analysis** of Google Analytics with Outleads integration for enhanced insights.
- Users appreciate the **excellent customer support** of Google Analytics / AdWords Integration, enhancing their experience and satisfaction.
- Users find the **ease of use** of Google Analytics / AdWords Integration By Outleads invaluable for website data analysis.
- Users value the **free access and easy website data analysis** , along with excellent customer support provided by Outleads.
- Users value the **enhanced data visibility** from integration, leading to improved audience understanding and optimized conversions.

##### Cons

- Users report **inaccurate data analysis** from Google Analytics, leading to confusion and concerns about reliability.
- Users report challenges with **importing certain types of Google Ads** , leading to functionality issues and frustration.

#### What Are Recent G2 Reviews of Google Analytics / AdWords Integration By Outleads (Contact Centers)?

**["Best Tool in website analytics"](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196)**

**Rating:** 4.5/5.0 stars

_— Akshay T._

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196)

**["Best for CRM Integration with Google Analytics"](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737)**

**Rating:** 4.0/5.0 stars

_— AMER K._

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737)

#### What Are G2 Users Discussing About Google Analytics / AdWords Integration By Outleads (Contact Centers)?

- [What is Google Analytics / AdWords Integration By Outleads (Contact Centers) used for?](https://www.g2.com/discussions/what-is-google-analytics-adwords-integration-by-outleads-contact-centers-used-for)

### [Amazon Polly](https://www.g2.com/products/amazon-polly/reviews)

Amazon Polly is a fully managed service that converts text into lifelike speech, enabling developers to create applications that can "speak" in a natural and human-like manner. Utilizing advanced deep learning technologies, Amazon Polly supports a wide array of languages and offers numerous voices, allowing for the development of speech-enabled applications tailored to diverse audiences. This service is designed to enhance user engagement and accessibility across various platforms, including mobile applications, e-learning systems, and IoT devices. Key Features and Functionality: - Lifelike Voices: Amazon Polly provides a selection of voices that deliver natural-sounding speech, enhancing the user experience. - Customizable Output: Users can adjust speech output using Speech Synthesis Markup Language (SSML) tags to control aspects like pronunciation, volume, pitch, and speech rate. - Generative AI Capabilities: The service employs generative AI models to produce expressive and emotionally engaging speech, suitable for applications requiring a conversational tone. - Multilingual Support: With support for multiple languages and dialects, Amazon Polly enables the creation of applications that cater to a global audience. - Flexible Integration: The service offers APIs that can be seamlessly integrated into existing applications, facilitating quick deployment of voice-enabled features. Primary Value and User Solutions: Amazon Polly addresses the need for natural and engaging speech synthesis in applications, enhancing user interaction and accessibility. By providing high-quality, customizable, and multilingual voice options, it allows developers to create inclusive and immersive experiences. The service's scalability and cost-effectiveness make it suitable for a wide range of use cases, from interactive voice response systems to content narration, thereby solving the challenge of delivering human-like speech in digital applications.

**Average Rating:** 4.4/5.0

**Total Reviews:** 80

#### How Do G2 Users Rate Amazon Polly?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Amazon Polly?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Small, 31% Medium

#### What Do G2 Reviewers Say About Amazon Polly?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional quality** of Amazon Polly's voices, highlighting their natural sound and impressive clarity.
- Users admire the **natural-sounding voices** of Amazon Polly, enhancing projects with impressive flexibility and quality.
- Users value Amazon Polly for its **affordable pricing** , making it accessible for diverse project needs and scalability.
- Users appreciate the **seamless API integration** of Amazon Polly, enhancing workflow within existing applications effortlessly.
- Users value the **seamless API integration** of Amazon Polly, enhancing their development experience with powerful voice capabilities.

##### Cons

- Users find Amazon Polly **expensive** for large-scale use, with unpredictable pricing complicating budget planning and management.
- Users find **cost concerns** with Amazon Polly, as pricing can be unpredictable for high-volume applications during planning.
- Users find the **error handling documentation lacking** , making it difficult to troubleshoot effectively during development.
- Users find Amazon Polly's **limited customization options** for neural voices can restrict development flexibility and creativity.
- Users find the **poor documentation** limits their ability to effectively utilize advanced features and error handling in Amazon Polly.

#### What Are Recent G2 Reviews of Amazon Polly?

**["Amazon Polly: Fast, Reliable Text-to-Speech"](https://www.g2.com/survey_responses/amazon-polly-review-13036408)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/survey_responses/amazon-polly-review-13036408)

**["Very Good for Educational Content, Narration, and Audio Creation"](https://www.g2.com/survey_responses/amazon-polly-review-12927337)**

**Rating:** 4.5/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/amazon-polly-review-12927337)

#### What Are G2 Users Discussing About Amazon Polly?

- [Is Amazon Polly text to speech free?](https://www.g2.com/discussions/is-amazon-polly-text-to-speech-free) - 3 comments
- [Can you use Amazon Polly for commercial use?](https://www.g2.com/discussions/can-you-use-amazon-polly-for-commercial-use) - 2 comments
- [How do you use Polly on Amazon?](https://www.g2.com/discussions/how-do-you-use-polly-on-amazon)
- [What can Amazon Polly do?](https://www.g2.com/discussions/what-can-amazon-polly-do) - 1 comment

### [Google Cloud Text-to-Speech](https://www.g2.com/products/google-cloud-text-to-speech/reviews)

Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users.

**Average Rating:** 4.4/5.0

**Total Reviews:** 187

#### How Do G2 Users Rate Google Cloud Text-to-Speech?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Google Cloud Text-to-Speech?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Who Uses This:** Data Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Small, 30% Medium

#### What Do G2 Reviewers Say About Google Cloud Text-to-Speech?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **natural sound quality** of Google Cloud Text-to-Speech, enhancing their interactive experiences across languages.
- Users appreciate the **ease of use** of Google Cloud Text-to-Speech, enjoying simple setup and natural voice quality.
- Users enjoy the **natural voice synthesis** of Google Cloud Text-to-Speech, enhancing their reading experience across multiple languages.
- Users value the **simple API integration** of Google Cloud Text-to-Speech, enabling quick and efficient deployment.
- Users value the **secure and accessible cloud storage** of Google Cloud Text-to-Speech for managing critical data effectively.

##### Cons

- Users find the **pricing structure lacks transparency** at high usage, leading to unexpected cost increases.
- Users find the pricing structure **expensive and opaque** , leading to unexpectedly high costs with increased usage levels.
- Users feel there is a need for **improved natural language processing** , as the voice often sounds robotic and inaccurate.
- Users find the **limited voice customization** options inadequate for professional production needs, impacting overall usability.
- Users feel that Google Cloud Text-to-Speech has **limited features** compared to AWS for specific use cases.

#### What Are Recent G2 Reviews of Google Cloud Text-to-Speech?

**["Impressively Natural Voice Quality with Smooth Google Cloud Integration"](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-13179220)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-13179220)

**["Natural-Sounding Voices with Flexible Language Options and Easy API Integration"](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-13169138)**

**Rating:** 4.5/5.0 stars

_— Subhashree S._

[Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-13169138)

#### What Are G2 Users Discussing About Google Cloud Text-to-Speech?

- [What is the best software for text to speech?](https://www.g2.com/discussions/what-is-the-best-software-for-text-to-speech)
- [Does Google have a text to speech app?](https://www.g2.com/discussions/does-google-have-a-text-to-speech-app) - 2 comments
- [How do I set up Google Cloud Text to Speech?](https://www.g2.com/discussions/how-do-i-set-up-google-cloud-text-to-speech)
- [Is Google Cloud Text to Speech API free?](https://www.g2.com/discussions/is-google-cloud-text-to-speech-api-free) - 1 comment

### [ServiceNow - Custom Data Actions](https://www.g2.com/products/servicenow-custom-data-actions/reviews)

Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

**Average Rating:** 4.2/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate ServiceNow - Custom Data Actions?

- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ServiceNow - Custom Data Actions?

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33e3d56e43b59c417726de717937ded0843945bdf1eae0e9741d09f0662ce011&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappfoundry%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 50% Medium, 50% Large

#### What Are Recent G2 Reviews of ServiceNow - Custom Data Actions?

**["Ease of setting Customer actions in ServiceNow"](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390)**

**Rating:** 4.5/5.0 stars

_— Srinidhi R._

[Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390)

**["Custom Action ServiceNow"](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153)

#### What Are G2 Users Discussing About ServiceNow - Custom Data Actions?

- [What is ServiceNow - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-servicenow-custom-data-actions-used-for)

### [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews)

livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.

**Average Rating:** 4.8/5.0

**Total Reviews:** 167

#### How Do G2 Users Rate livepro Knowledge Management?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind livepro Knowledge Management?

- **Seller:** [livepro](https://www.g2.com/sellers/livepro)
- **Company Website:** livepro.com
- **Year Founded:** 2001
- **HQ Location:** North Sydney, NSW
- **Twitter:** @liveprosoftware  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f6857a67f80dc4cb7aba93b86726599c89e0f58fb05d8934b820f84b6769f06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2324422%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Knowledge Specialist
- **Top Industries:** Government Administration, Insurance
- **Company Size:** 46% Medium, 21% Large

#### What Do G2 Reviewers Say About livepro Knowledge Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication.
- Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support.
- Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration.

##### Cons

- Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results.
- Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information.
- Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience.
- Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently.
- Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times.

#### What Are Recent G2 Reviews of livepro Knowledge Management?

**["Knowledge Management Systems Specialist"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)**

**Rating:** 4.5/5.0 stars

_— Joy E._

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)

**["From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)**

**Rating:** 4.5/5.0 stars

_— Carly M._

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)

#### What Are G2 Users Discussing About livepro Knowledge Management?

- [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for)
- [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools)
- [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software)
- [What is Livepro?](https://www.g2.com/discussions/what-is-livepro)
- [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management)

### [Omni Intelligence](https://www.g2.com/products/omni-intelligence/reviews)

360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, Voicebot / Conversational IVR Testing and more

**Average Rating:** 4.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Omni Intelligence?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Omni Intelligence?

- **Seller:** [Omni Intelligence](https://www.g2.com/sellers/omni-intelligence)
- **Year Founded:** 2016
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1e3914857fb3cfc55a3a345d8c4b3948af36a5a7d55cbe4225c412841edb66fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F74081172&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 30% Medium

#### What Are Recent G2 Reviews of Omni Intelligence?

**["Omni Intelligence A Good Tool For Small Contact Center Business"](https://www.g2.com/survey_responses/omni-intelligence-review-8557439)**

**Rating:** 4.0/5.0 stars

_— Sushma S._

[Read full review](https://www.g2.com/survey_responses/omni-intelligence-review-8557439)

**["Provide documentation emails"](https://www.g2.com/survey_responses/omni-intelligence-review-8669707)**

**Rating:** 4.5/5.0 stars

_— Miguel J._

[Read full review](https://www.g2.com/survey_responses/omni-intelligence-review-8669707)

### [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews)

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

**Average Rating:** 4.1/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate ServiceNow Connector?

- **Ease of Setup:** 7.8/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ServiceNow Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Large, 20% Medium

#### What Do G2 Reviewers Say About ServiceNow Connector?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy automation** in ServiceNow Connector, enhancing workflows with real-time data integration.
- Users appreciate the **ease of use** of ServiceNow Connector, finding it simple and straightforward to navigate.
- Users value the **real-time monitoring** capabilities of ServiceNow Connector, enhancing data visibility and workflow automation.

##### Cons

- Users face **customization issues** with added fields or tables, requiring frequent updates to reports and automations.
- Users face **update issues** as new custom fields or tables require additional maintenance for reports and automations.

#### What Are Recent G2 Reviews of ServiceNow Connector?

**["Great Integration, Minor Issues to Work Out"](https://www.g2.com/survey_responses/servicenow-connector-review-10016059)**

**Rating:** 4.0/5.0 stars

_— Hardik S._

[Read full review](https://www.g2.com/survey_responses/servicenow-connector-review-10016059)

**["ServiceNow Connector to PowerBi"](https://www.g2.com/survey_responses/servicenow-connector-review-10626467)**

**Rating:** 5.0/5.0 stars

_— Estefany V._

[Read full review](https://www.g2.com/survey_responses/servicenow-connector-review-10626467)

#### What Are G2 Users Discussing About ServiceNow Connector?

- [What is ServiceNow Connector used for?](https://www.g2.com/discussions/what-is-servicenow-connector-used-for)

### [Creovai](https://www.g2.com/products/creovai/reviews)

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

**Average Rating:** 4.3/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Creovai?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Creovai?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor
- **Top Industries:** Consumer Services, Banking
- **Company Size:** 58% Medium, 26% Large

#### What Do G2 Reviewers Say About Creovai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales.
- Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai.
- Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions.
- Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management.
- Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets.

##### Cons

- Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience.
- Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively.
- Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues.
- Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management.
- Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively.

#### What Are Recent G2 Reviews of Creovai?

**["Tethr is a wonderful business intelligence tool."](https://www.g2.com/survey_responses/creovai-review-8985805)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/creovai-review-8985805)

**["Tethr has made call reviews so much easier."](https://www.g2.com/survey_responses/creovai-review-8984261)**

**Rating:** 4.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/creovai-review-8984261)

#### What Are G2 Users Discussing About Creovai?

- [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for)
- [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for)

### [Curo Speech](https://www.g2.com/products/curo-speech/reviews)

The new wave of speech, language and multimodal interface solution now available for the Genesys platform is here through Interactions Curo™ Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience, delivering a highly accurate, conversational experience for customer care applications.

**Average Rating:** 4.4/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Curo Speech?

- **Ease of Setup:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Curo Speech?

- **Seller:** [Interactions](https://www.g2.com/sellers/interactions)
- **Year Founded:** 2004
- **HQ Location:** Franklin, US
- **Twitter:** @interactionsco  
1,975 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ddc9bf6911b7e4895758a434e49c39d70fe2ce31097381492c6aeab0ae517c03&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finteractions-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
267 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 40% Small, 33% Large

#### What Are Recent G2 Reviews of Curo Speech?

**["Curo Speech "A Remarkable Presentation Experience""](https://www.g2.com/survey_responses/curo-speech-review-9907256)**

**Rating:** 4.0/5.0 stars

_— Suyash J._

[Read full review](https://www.g2.com/survey_responses/curo-speech-review-9907256)

**["Great Tool With Accurate Conversion"](https://www.g2.com/survey_responses/curo-speech-review-8793449)**

**Rating:** 5.0/5.0 stars

_— Mohan R._

[Read full review](https://www.g2.com/survey_responses/curo-speech-review-8793449)

### [Email to Fax Handler for PureConnect](https://www.g2.com/products/email-to-fax-handler-for-pureconnect/reviews)

Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of that, many online services like HelloFax, myFax, and RingCentral Fax have become more and more popul

**Average Rating:** 4.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Email to Fax Handler for PureConnect?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Setup:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Email to Fax Handler for PureConnect?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 25% Medium

#### What Are Recent G2 Reviews of Email to Fax Handler for PureConnect?

**["Email to Fax Handler for PureConnect Review"](https://www.g2.com/survey_responses/email-to-fax-handler-for-pureconnect-review-6590390)**

**Rating:** 4.0/5.0 stars

_— Deepankar T._

[Read full review](https://www.g2.com/survey_responses/email-to-fax-handler-for-pureconnect-review-6590390)

**["Reliable On Premise Email to Fax Solution"](https://www.g2.com/survey_responses/email-to-fax-handler-for-pureconnect-review-8819167)**

**Rating:** 5.0/5.0 stars

_— Robert S._

[Read full review](https://www.g2.com/survey_responses/email-to-fax-handler-for-pureconnect-review-8819167)

#### What Are G2 Users Discussing About Email to Fax Handler for PureConnect?

- [What is Email to Fax Handler for PureConnect used for?](https://www.g2.com/discussions/what-is-email-to-fax-handler-for-pureconnect-used-for)

### [Genesys Cloud - Custom Data Actions](https://www.g2.com/products/genesys-cloud-custom-data-actions/reviews)

Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Genesys Cloud - Custom Data Actions?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Genesys Cloud - Custom Data Actions?

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33e3d56e43b59c417726de717937ded0843945bdf1eae0e9741d09f0662ce011&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappfoundry%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Are Recent G2 Reviews of Genesys Cloud - Custom Data Actions?

**["Flexible Integration Made Easy, But Requires Technical Know-How"](https://www.g2.com/survey_responses/genesys-cloud-custom-data-actions-review-11834327)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-custom-data-actions-review-11834327)

**["Review of genesys cloud"](https://www.g2.com/survey_responses/genesys-cloud-custom-data-actions-review-9875066)**

**Rating:** 4.5/5.0 stars

_— Asarudeen M._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-custom-data-actions-review-9875066)

#### What Are G2 Users Discussing About Genesys Cloud - Custom Data Actions?

- [What is Genesys Cloud - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-genesys-cloud-custom-data-actions-used-for)

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[Browse Genesys AppFoundry Marketplace Themes](/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

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