Best Genesys AppFoundry Marketplace - Page 2

How Many Genesys AppFoundry Marketplace Products Does G2 Track?

Total Products under this Category: 206

Category Stats (Oct 2026)

  • Average Rating: 4.39/5 (↓0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+1.17%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Genesys AppFoundry Marketplace Products?

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  • 30 Analysts and Data Experts
  • 5,400+ Authentic Reviews
  • 206+ Products
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

Google Cloud Text-to-Speech

Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users.

Average Rating: 4.4/5.0

Total Reviews: 261

How Do G2 Users Rate Google Cloud Text-to-Speech?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.7/10 (Category avg: 8.6/10)
  • Ease of Use: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Google Cloud Text-to-Speech?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • Twitter: @google
    31,899,995 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG

Who Uses This Product?

  • Who Uses This: Software Engineer, Data Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Small, 30% Medium

What Do G2 Reviewers Say About Google Cloud Text-to-Speech?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the natural-sounding voice synthesis of Google Cloud Text-to-Speech, enhancing their reading experience across languages.
  • Users enjoy the ease of use of Google Cloud Text-to-Speech, appreciating its simple setup and intuitive features.
  • Users appreciate the natural voice synthesis of Google Cloud Text-to-Speech, enhancing their reading and listening experience.
  • Users appreciate the seamless API integration of Google Cloud Text-to-Speech, enhancing their implementation experience significantly.
  • Users appreciate the secure and accessible cloud storage of Google Cloud Text-to-Speech for their critical data management.
Cons
  • Users express concerns about cost transparency with Google Cloud Text-to-Speech, as expenses can increase significantly at higher usage levels.
  • Users find the costs can escalate quickly with Google Cloud Text-to-Speech, making pricing feel unclear and expensive.
  • Users note the need for better natural language processing, as the output can sound robotic and mispronounced.
  • Users find the limited customization of Google Cloud Text-to-Speech insufficient for their production needs and tonal adjustments.
  • Users find limited features in Google Cloud Text-to-Speech compared to AWS for specific use cases.

What Are Recent G2 Reviews of Google Cloud Text-to-Speech?

What Are G2 Users Discussing About Google Cloud Text-to-Speech?

Brightmetrics

Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses to make informed decisions quickly, improving customer experiences, and driving ROI. The Brightmetrics Difference: Key Features User-Friendly Interface: Ensures easy adoption across all skill levels Rapid Deployment: Minimizes downtime for quick value realization Real-Time & Historical Analytics: Customizable dashboards and in-depth reports for comprehensive performance tracking Advanced Analytics Tools: Analyze call patterns, agent performance, and customer interactions Omnichannel Integration: Seamlessly connects with leading contact center platforms Brightmetrics empowers contact centers to make data-driven decisions, enhancing agent performance and customer satisfaction while streamlining operations. Our quick implementation and user-friendly design ensure rapid benefits realization, leading to significant cost savings and revenue growth. By optimizing resources and improving efficiency, Brightmetrics delivers a swift return on investment, enabling contact centers to handle higher volumes and operate at peak performance.

Average Rating: 4.9/5.0

Total Reviews: 132

How Do G2 Users Rate Brightmetrics?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.3/10 (Category avg: 8.6/10)
  • Ease of Use: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Brightmetrics?

  • Seller: Brightmetrics
  • Year Founded: 2010
  • HQ Location: Petaluma, California
  • Twitter: @brightmetrics
    352 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Banking
  • Company Size: 56% Medium, 23% Small

What Do G2 Reviewers Say About Brightmetrics?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customization options of Brightmetrics, enjoying intuitive dashboards that simplify decision-making without IT help.
  • Users value the ease of use of Brightmetrics, enjoying intuitive dashboards and customizable reports for quick insights.
  • Users value the intuitive dashboards of Brightmetrics, enabling quick insights and easy report customization for effective decision-making.
  • Users value the intuitive dashboards of Brightmetrics, appreciating the ease of use and quick insights for decisions.
  • Users appreciate the intuitive dashboards of Brightmetrics, providing clear insights and customizable reports easily.
Cons
  • Users find that difficult learning curves for advanced features and initial setup can be quite overwhelming.
  • Users find the difficult setup of Brightmetrics overwhelming, especially when trying to navigate advanced features.
  • Users find the learning curve steep for advanced features, making initial setup daunting for newcomers to analytics.

What Are Recent G2 Reviews of Brightmetrics?

What Are G2 Users Discussing About Brightmetrics?

Google Analytics & AdWords Integration By Outleads - For Marketers

Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed.

Average Rating: 4.3/5.0

Total Reviews: 11

How Do G2 Users Rate Google Analytics & AdWords Integration By Outleads - For Marketers?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 7.5/10 (Category avg: 8.7/10)
  • Ease of Setup: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Google Analytics & AdWords Integration By Outleads - For Marketers?

  • Seller: Outleads
  • Year Founded: 2013
  • HQ Location: New York City, NY
  • Twitter: @Outleads
    159 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 27% Large

What Are Recent G2 Reviews of Google Analytics & AdWords Integration By Outleads - For Marketers?

What Are G2 Users Discussing About Google Analytics & AdWords Integration By Outleads - For Marketers?

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Google Cloud Agent Assist

Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.

Average Rating: 4.3/5.0

Total Reviews: 37

How Do G2 Users Rate Google Cloud Agent Assist?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.2/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.0/10 (Category avg: 8.6/10)
  • Ease of Use: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Google Cloud Agent Assist?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • Twitter: @google
    31,899,995 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Small, 34% Medium

What Do G2 Reviewers Say About Google Cloud Agent Assist?

AI-generated summary from verified user reviews

Pros
  • Users value the easy communication enhancements of Google Cloud Agent Assist, simplifying client interactions significantly.
  • Users appreciate the ease of use of Google Cloud Agent Assist, facilitating seamless integration and quick implementation.
  • Users appreciate the AI-powered suggestions of Google Cloud Agent Assist, enhancing response consistency and understanding context effectively.
  • Users value the enhanced communication support from Google Cloud Agent Assist, improving customer interactions and efficiency.
  • Users appreciate the easy setup of Google Cloud Agent Assist, seamlessly integrating into daily workflows without disruptions.
Cons
  • Users find the cost prohibitive for startups, though it becomes more justifiable as the business grows.
  • Users find the pricing too high for startups, though they acknowledge the value as businesses grow.
  • Users find the inconsistency of AI answers frustrating, often preferring human interaction for clarity and understanding.
  • Users find the difficult setup of Google Cloud Agent Assist requires significant technical skills and time investment.
  • Users find the integration issues daunting, requiring technical expertise and time for effective setup and configuration.

What Are Recent G2 Reviews of Google Cloud Agent Assist?

What Are G2 Users Discussing About Google Cloud Agent Assist?

Oracle Engagement Cloud Connector

The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent.

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate Oracle Engagement Cloud Connector?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 7.5/10 (Category avg: 8.6/10)
  • Ease of Use: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Oracle Engagement Cloud Connector?

  • Seller: Softphone.it
  • Year Founded: 2004
  • HQ Location: Milano, IT
  • Twitter: @softphone
    106 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 33% Large

What Are Recent G2 Reviews of Oracle Engagement Cloud Connector?

What Are G2 Users Discussing About Oracle Engagement Cloud Connector?

Google Analytics / AdWords Integration By Outleads (Contact Centers)

Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience.

Average Rating: 4.6/5.0

Total Reviews: 9

How Do G2 Users Rate Google Analytics / AdWords Integration By Outleads (Contact Centers)?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.6/10 (Category avg: 8.6/10)
  • Ease of Use: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Google Analytics / AdWords Integration By Outleads (Contact Centers)?

  • Seller: Outleads
  • Year Founded: 2013
  • HQ Location: New York City, NY
  • Twitter: @Outleads
    159 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Google Analytics / AdWords Integration By Outleads (Contact Centers)?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of navigation and detailed analysis offered by Outleads for enhanced marketing insights.
  • Users appreciate the excellent customer support provided, enhancing their experience with the free website analysis tool.
  • Users appreciate the ease of use of Google Analytics / AdWords Integration, finding it simple for website data analysis.
  • Users value the free and effective website data analysis offered by Google Analytics / AdWords Integration, along with great customer support.
  • Users value the enhanced data visibility provided, enabling precise analysis of paid media performance and audience behavior.
Cons
  • Users experience inaccurate data analysis with Google Analytics, leading to confusion and misinformed decisions.
  • Users often face export issues due to the inability to import specific types of Google Ads, causing frustration.

What Are Recent G2 Reviews of Google Analytics / AdWords Integration By Outleads (Contact Centers)?

What Are G2 Users Discussing About Google Analytics / AdWords Integration By Outleads (Contact Centers)?

Amazon Polly

Amazon Polly is a fully managed service that converts text into lifelike speech, enabling developers to create applications that can "speak" in a natural and human-like manner. Utilizing advanced deep learning technologies, Amazon Polly supports a wide array of languages and offers numerous voices, allowing for the development of speech-enabled applications tailored to diverse audiences. This service is designed to enhance user engagement and accessibility across various platforms, including mobile applications, e-learning systems, and IoT devices. Key Features and Functionality: - Lifelike Voices: Amazon Polly provides a selection of voices that deliver natural-sounding speech, enhancing the user experience. - Customizable Output: Users can adjust speech output using Speech Synthesis Markup Language (SSML) tags to control aspects like pronunciation, volume, pitch, and speech rate. - Generative AI Capabilities: The service employs generative AI models to produce expressive and emotionally engaging speech, suitable for applications requiring a conversational tone. - Multilingual Support: With support for multiple languages and dialects, Amazon Polly enables the creation of applications that cater to a global audience. - Flexible Integration: The service offers APIs that can be seamlessly integrated into existing applications, facilitating quick deployment of voice-enabled features. Primary Value and User Solutions: Amazon Polly addresses the need for natural and engaging speech synthesis in applications, enhancing user interaction and accessibility. By providing high-quality, customizable, and multilingual voice options, it allows developers to create inclusive and immersive experiences. The service's scalability and cost-effectiveness make it suitable for a wide range of use cases, from interactive voice response systems to content narration, thereby solving the challenge of delivering human-like speech in digital applications.

Average Rating: 4.4/5.0

Total Reviews: 80

How Do G2 Users Rate Amazon Polly?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Amazon Polly?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Small, 31% Medium

What Do G2 Reviewers Say About Amazon Polly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the exceptional quality of Amazon Polly's natural-sounding voices, enhancing their projects effectively.
  • Users admire the natural and clear voice realism of Amazon Polly, enhancing applications with its impressive quality and flexibility.
  • Users find Amazon Polly's affordable pricing model reasonable for moderate usage, ensuring value in their projects.
  • Users appreciate the seamless API integration of Amazon Polly, enhancing their applications with natural-sounding voices effortlessly.
  • Users value the seamless API integration of Amazon Polly, enhancing their applications with natural-sounding voices effortlessly.
Cons
  • Users find the pricing can add up quickly, particularly for larger scale use cases, complicating cost management.
  • Users find cost concerns with Amazon Polly due to unpredictable pricing for high-volume applications affecting project budgets.
  • Users find error handling documentation lacking, which complicates implementation and may hinder development workflows.
  • Users note the limited customization options for neural voices, which can restrict flexibility in complex applications.
  • Users find the poor documentation of Amazon Polly lacks clarity, particularly for advanced features and troubleshooting guidelines.

What Are Recent G2 Reviews of Amazon Polly?

What Are G2 Users Discussing About Amazon Polly?

ServiceNow - Custom Data Actions

Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Average Rating: 4.2/5.0

Total Reviews: 6

How Do G2 Users Rate ServiceNow - Custom Data Actions?

  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind ServiceNow - Custom Data Actions?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of ServiceNow - Custom Data Actions?

What Are G2 Users Discussing About ServiceNow - Custom Data Actions?

livepro Knowledge Management

livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time. livepro acts as a single source of truth, supporting teams with real-time access to accurate knowledge, reducing Average Handling Time (AHT), streamlining onboarding and training, improving compliance, and enhancing customer satisfaction. With robust governance tools and enterprise-grade auditing features, livepro also ensures that knowledge remains controlled, consistent, and compliant across every channel. As the only knowledge management solution with COPC Inc. approved technology provider status, livepro sets the global standard for operational excellence in customer service and support.

Average Rating: 4.8/5.0

Total Reviews: 167

How Do G2 Users Rate livepro Knowledge Management?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.7/10)
  • Ease of Setup: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind livepro Knowledge Management?

  • Seller: livepro
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, NSW
  • Twitter: @liveprosoftware
    100 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Knowledge Specialist
  • Top Industries: Government Administration, Insurance
  • Company Size: 46% Medium, 21% Large

What Do G2 Reviewers Say About livepro Knowledge Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and easy-to-use layout of livepro Knowledge Management, enhancing efficiency and accuracy in information retrieval.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, enhancing ease of use and information retrieval.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, making it easy to manage complex processes effectively.
  • Users appreciate the intuitive search function of Livepro, enhancing efficiency and improving customer service experience significantly.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, making complex processes easier to manage.
Cons
  • Users find the inefficient search capabilities a barrier to quickly locating specific information in livepro Knowledge Management.
  • Users find the inefficient search function hampers their ability to quickly locate specific information and articles.
  • Users note that improvement is needed in AI accuracy and article editing processes, highlighting training gaps.
  • Users experience poor search functionality, leading to difficulty in finding specific information efficiently.
  • Users find the ineffective search functionality cumbersome, reporting slow loading and overwhelming results for specific queries.

What Are Recent G2 Reviews of livepro Knowledge Management?

What Are G2 Users Discussing About livepro Knowledge Management?

Omni Intelligence

360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, Voicebot / Conversational IVR Testing and more

Average Rating: 4.7/5.0

Total Reviews: 10

How Do G2 Users Rate Omni Intelligence?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 7.5/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Omni Intelligence?

Who Uses This Product?

  • Company Size: 60% Small, 30% Medium

What Are Recent G2 Reviews of Omni Intelligence?

ServiceNow Connector

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Average Rating: 4.1/5.0

Total Reviews: 5

How Do G2 Users Rate ServiceNow Connector?

  • Ease of Setup: 7.8/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind ServiceNow Connector?

  • Seller: Softphone.it
  • Year Founded: 2004
  • HQ Location: Milano, IT
  • Twitter: @softphone
    106 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Large, 20% Medium

What Do G2 Reviewers Say About ServiceNow Connector?

AI-generated summary from verified user reviews

Pros
  • Users benefit from easy automation with ServiceNow Connector, enhancing workflow efficiency through real-time data integration.
  • Users appreciate the ease of use of ServiceNow Connector, simplifying their tasks and improving overall efficiency.
  • Users value the real-time monitoring capabilities, enhancing data accuracy and workflow efficiency with ServiceNow Connector.
Cons
  • Users face customization issues requiring frequent updates to reports and automations, leading to increased maintenance efforts.
  • Users face update issues with ServiceNow Connector due to required adjustments for new custom fields or tables.

What Are Recent G2 Reviews of ServiceNow Connector?

What Are G2 Users Discussing About ServiceNow Connector?

Sugar CRM Connector

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Average Rating: 3.7/5.0

Total Reviews: 5

How Do G2 Users Rate Sugar CRM Connector?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.9/10 (Category avg: 8.6/10)
  • Ease of Use: 7.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Sugar CRM Connector?

  • Seller: Softphone.it
  • Year Founded: 2004
  • HQ Location: Milano, IT
  • Twitter: @softphone
    106 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Do G2 Reviewers Say About Sugar CRM Connector?

AI-generated summary from verified user reviews

Pros
  • Users value the versatility of Sugar CRM Connector, adapting seamlessly to various sales strategies and needs.
Cons
  • Users find the difficult navigation of Sugar CRM Connector to be frustrating and not user-friendly.

What Are Recent G2 Reviews of Sugar CRM Connector?

What Are G2 Users Discussing About Sugar CRM Connector?

Creovai

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

Average Rating: 4.3/5.0

Total Reviews: 198

How Do G2 Users Rate Creovai?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.7/10)
  • Ease of Setup: 8.4/10 (Category avg: 8.6/10)
  • Ease of Use: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Creovai?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • Twitter: @GoCapacity
    522 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Consumer Services, Banking
  • Company Size: 58% Medium, 26% Large

What Do G2 Reviewers Say About Creovai?

AI-generated summary from verified user reviews

Pros
  • Users find Creovai to be incredibly user-friendly, streamlining call monitoring with minimal learning needed.
  • Users value the powerful filtering and reporting features of Creovai for enhanced team insights and growth.
  • Users value the detailed reporting and analysis in Creovai, enhancing quality monitoring and informed decision-making.
  • Users appreciate the accuracy of AI transcripts, enabling precise review of calls and saving time with sensitive data handling.
  • Users commend the transcription accuracy of Creovai, enabling seamless review and improvement of call monitoring efficiency.
Cons
  • Users experience call issues with cluttered results and occasional delays, affecting the overall quality of the service.
  • Users find the learning curve steep, struggling with the platform's complexity and lack of intuitive navigation.
  • Users note inaccurate data analysis, highlighting issues with word recognition and translation inconsistencies affecting performance.
  • Users find the missing features in Creovai frustrating, impacting control and effectiveness in call coaching.
  • Users find Creovai's search functionality lacking, making it difficult to intuitively find and sort recordings.

What Are Recent G2 Reviews of Creovai?

What Are G2 Users Discussing About Creovai?

Curo Speech

The new wave of speech, language and multimodal interface solution now available for the Genesys platform is here through Interactions Curo™ Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience, delivering a highly accurate, conversational experience for customer care applications.

Average Rating: 4.4/5.0

Total Reviews: 15

How Do G2 Users Rate Curo Speech?

  • Ease of Setup: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Curo Speech?

  • Seller: Interactions
  • Year Founded: 2004
  • HQ Location: Franklin, US
  • Twitter: @interactionsco
    1,975 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    257 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 40% Small, 33% Large

What Are Recent G2 Reviews of Curo Speech?

Email to Fax Handler for PureConnect

Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of that, many online services like HelloFax, myFax, and RingCentral Fax have become more and more popul

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate Email to Fax Handler for PureConnect?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.7/10)
  • Ease of Setup: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Email to Fax Handler for PureConnect?

  • Seller: Avtex
  • Year Founded: 1972
  • HQ Location: Bloomington, MN
  • Twitter: @avtex
    1,135 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    159 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 25% Medium

What Are Recent G2 Reviews of Email to Fax Handler for PureConnect?

What Are G2 Users Discussing About Email to Fax Handler for PureConnect?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated June 16, 2025